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All Journal Nominal: Barometer Riset Akuntansi dan Manajemen JOURNAL OF EDUCATION JURNAL ECONOMIA INFORMASI Jurnal Pendidikan Akuntansi Indonesia INOTEKS : Jurnal Inovasi Ilmu Pengetahuan, Teknologi, dan Seni Jurnal Pengabdian Masyarakat AbdiMas EAJ (ECONOMICS AND ACCOUNTING JOURNAL) The Indonesian Journal of Accounting Research COVIT Empowerment: Jurnal Pengabdian Masyarakat Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Bangsa Indo-Fintech Intellectuals: Journal of Economics and Business International Journal of Economics, Commerce, and Management International Journal of Economics and Management Sciences International Journal of Studies in International Education Welfare: Jurnal Pengabdian Masyarakat
Mahendra Adhi Nugroho
Universitas Negeri Yogyakarta
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Journal : JOURNAL OF EDUCATION

 1 
Influences of Librarians’ Service Qualities on Academic Library E-catalog Use Mahendra Adhi Nugroho
JOURNAL OF EDUCATION Vol 4, No 01: November 2011
Publisher : LPPM UNY

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Abstract

This study is aimed at knowing the influences of librarians’ service qualities on E-catalog use. It tries to split service quality into two main blocks, i.e. physical service quality and process service quality, and synthesizes service quality constructs in four different constructs based on SERQUAL constructs. A total of 220 valid samples from four universities with almost similar academic library E-catalogue systems were used for testing 5 hypotheses by means of the Smart PLS 2.0 software. The results show that reliability, responsiveness, assurance, and empathy positively influence librarians’ service qualities. However, librarian service quality does not significantly influence E-catalog use.
Co-Authors Adeng Pustikaningsih Agatha Saputri Agatha Yerika Septininditya Amanita Novi Yushita Andian Ari Istiningrum Anindita Laksmi Suhita Arum, Ambar Puspa Asih, Sri Wulan Asriyatun Asriyatun Betanika Nila Nirbita Budi Tiara Novitasari Chinomona, Richard Dhyah Setyorini Dian Juliani Diana Rahmawati Ditto Rahmawan Putra Dwi Putra Jati Ariwibowo Endra Murti Sagoro Eni Widiastuti, Eni Erna Mirani Erna Mirani Galeh Utami Intan Nur Saidah Ismani Ismani Kusumawati, Fadhilah Dian Lestari, Hanifah Lestari, Siti Indah Lorentya Yulianti Kurnianingtyas Merinda Noorma Novida Siregar‬ Mimin Nur Aisyah Moh Djazari Muhammad Furqan Muhhariawan, Puryadi Nida Aulia, Nida Novi Karunia, Anisah Nugraha, R. Andro Ziliyo Patriani Wahyu Dewanti Ponty S.P. Hutama Prakasita N, Dwijanatri Pratiwi Wahyu Widiarti Pujayanti, Dwi Retno R. Andro Zylio Nugraha Rahmad Hari Setiyono Rr Indah Mustikawati Rudi Prasetya Timur S Siswanto Safiera Faradila Azzahra Septininditya, Agatha Yerika Septiningdyah Arianisari Shabrina Irmayanti Suci Indah Sari Sukirno Sukirno Sulistyani, Retno Willa Putri Malinda Buchori Yakin, Moch. Ainul Zulfri Adhi Wibowo Zylio Nugraha, Andro