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All Journal Jurnal Konseling dan Pendidikan Jurnal Pendidikan Indonesia JEJAK Journal of Indonesian Tourism and Development Studies Jurnal Administrasi Publik Wacana, Jurnal Sosial dan Humaniora Jurnal Pembangunan dan Alam Lestari Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Manajemen Pelayanan Publik Jurnal Studi Komunikasi Sistem : Jurnal Ilmu-Ilmu Teknik JMM (Jurnal Masyarakat Mandiri) JOURNAL OF SCIENCE AND SOCIAL RESEARCH Journal of Public Administration Studies Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Pena Justisia: Media Komunikasi dan Kajian Hukum Industri Inovatif : Jurnal Teknik Industri Journal of Sustainable Technology and Applied Science International Journal of Social and Management Studies (IJOSMAS) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Journal of Tourism Economics and Policy Procedia of Social Sciences and Humanities Edukasia: Jurnal Pendidikan dan Pembelajaran Pancasila International Journal of Applied Social Science Society Cognitionis Civitatis et Politicae Socious Journal Jurnal Ilmiah Administrasi Publik
Choirul Saleh
Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya
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Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

 1 
FAKTOR-FAKTOR PENYEBAB DAN SOLUSI KEGAGALAN LAYANAN PENDIDIKAN TINGGI DI MALANG RAYA: SUATU STUDI KASUS Imam Hanafi; Suryadi Suryadi; Sukanto Sukanto; Andy Fefta Wijaya; Choirul Saleh
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 5, No 2 (2022): June 2022
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v5i2.780

Abstract

Quality education must be included in a comprehensive education system under applicable education laws. The definition of good service quality must pay attention to and be centered on efforts to fulfill customer needs and desires and the accuracy of delivery to balance customer expectations. This study aimed to identify the factors causing the failure of education services in Malang Raya and their solutions. Several data collection techniques were used in this study, including interviews, observation, and documentation. In this study, the main instrument was the researcher himself, who was supported by an interview guide, file notes, and writing instruments. This study uses descriptive data analysis, which aims to describe, explain and explain in detail and systematically about the actual situation, which will then draw a conclusion and finally be able to answer the problems raised in the formulation of the problem. In this study, it was found that the factors causing the failure of educational services in Malang Raya, among others: 1) There is no optimal collaboration between stakeholders, 2) There are still providers of subscription education services that collect tuition fees, 3) Supervisory human resources, 4) An effective supervision system. less than optimal, 5) Inadequate facilities and infrastructure, and 6) Miss Orientation.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Hakim Agus Suryono Ahmad Sofwani Ali Maskur Anas, Djoan Dano Andy Fefta Wijaya Angga Lie Fauzi Astanto, Tri Aulia Puspaning Galih Bagus Ananda Kurniawan Bambang Santoso Haryono Bambang Supriyono Bima Romadhon Parada Dian Palevi Bremantie, Ditha Pradnya Darmawati . Deden Barliahadi Desi Budha Jayanti, Ni Wayan Dina Suryawati Dyah Nur Aini Salsabila EKO NURCAHYO Failasophia Karima Francisco de Deus Galih, Aulia Puspaning Hamdan Akbar Safara Hari Widodo Hayat, Ainul Herbasuki, Teguh I Made Wartana Ilman Rezadi, Agil Imam Hanafi Imam Hanafi Imam Hanafi Kadek Rianita Indah Pratiwi, Kadek Rianita Indah Karima, Failasophia Kukun Dwi Wahyuni Kurube, Hendrik Lauhil Mahfudz Hayusman, Lauhil Mahfudz Lely Indah Mindarti Lely Indah Mindarti, Lely Indah M.R. Khairul Muluk M.R. Khairul Muluk Mardiyono Mardiyono Maya Kurniawati Maya Kurniawati, Maya Megawati, Citra Dewi Moch. Rochjadi Hafiluddin Mr. I Gede Eko Putra Sri Sentanu Mujibur Rahman Khairul Muluk Muslimin Muslimin Mustofa, Mochammad Zainal Niskha Sandriana Novi Puspitasari Rachmadi Setiawan Rahmadiansyah, Daniar Rizky RAJAK, Hadijah A. Ratih Nurpratiwi Rosyida, Luthfiyah Rozikin, Mochamad Rudiawan, Beni Sarwono Sarwono . Sarwono Sarwono Sidik Noertjahjono Siti Mu’arofah Sjamsiar Sjamsuddin Sjamsudin, Sjamsiar Soesilo Zauhar Sukanto Sukanto Sumartono Sumartono Sumartono Suryadi Suryadi Suryadi Suryadi Suryadi Suryadi Sutan Rachman WHS Taufik Hidayat Titisari, Catur Titisari, Catur Tjahjanulin Domai Trilaksono, Hendrik Trilaksono, Hendrik Tri Ul Jannah, Zumrotun Nisaa Wartini, Martha Wike, Wike Yudharini, Shinta Yuli Andi Gani Yusuf Ismail Nakhoda