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Syaifuddin Kurnianto
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The Relationship Between Patients’ Perceptions of Nurses’ Therapeutic Communication with Service Satisfaction and Self-Care Levels Among Inpatients Kusuma, Erik; Kurniawan, Dicky Endrian; Kurnianto, Syaifuddin; Widianto, Eko Prasetya; Wibowo, Suhendra Agung; Paraswati, Mareta Deka
Babali Nursing Research Vol. 7 No. 2 (2026): April
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2026.72534

Abstract

Introduction: Nurses’ therapeutic communication is a key element in enhancing patients’ experiences during hospitalization; however, its simultaneous impact on service satisfaction and self-care remains underexplored, particularly in regional hospitals in Indonesia. This study aims to analyze the relationship between patients’ perceptions of nurses’ therapeutic communication and their service satisfaction and self-care levels among inpatients.Methods: A cross-sectional analytical study was conducted on 110 patients at the inpatient ward of a type C hospital. Data were collected using the Nurse–Patient Communication Questionnaire (NPCQ; 15 items), a validated 7-item modified Patient Satisfaction Questionnaire (PSQ-18), and the Self-Care Ability Scale (SCAS; 12 items). Spearman’s correlation and simple linear regression analyses were performed, with statistical significance set at p < 0.05.Results: Patients reported high perceptions of therapeutic communication (mean = 48.2/60), high service satisfaction (mean = 28.6/35), and moderate to high self-care ability (mean = 36.8/48). Therapeutic communication demonstrated a strong positive correlation with service satisfaction (r = 0.68, p < 0.001) and a moderate-to-strong correlation with self-care (r = 0.59, p < 0.001). Regression analysis revealed that therapeutic communication explained 45% of the variance in satisfaction and 34% of the variance in self-care. Notably, while respect and information clarity scored highest (means = 3.6–3.8), patient involvement in care decisions was the lowest-rated dimension (mean = 2.7).Conclusion: Therapeutic communication serves as a dual-impact clinical competency that enhances both emotional satisfaction and functional self-care. These findings call on hospital administrators and nursing educators to institutionalize communication training as a core, measurable component of nursing practice, not as a soft skill, especially in resource-constrained settings.
Co-Authors Abda Abda Abdillah, Achlish Achlish Abdillah Ajheng Gusti Ayu Putri Santoso Alif Alwi Anggia Astuti Arifin, Hardiyah Novita Arista Maisyaroh Arista Maisyaroh Arista Maisyaroh Candra Alif Novyanto Candra Alif Novyanto Dwi Ochta Pebriyanti Dwining Handayani Eko Prasetya Widianto Endrian Kurniawan, Dicky Erik Kusuma Fibriyanti, Dwi Ochta Fitria, Riris Lailatul Handayani, Dwining Heri Suroso, Heri Indriana Noor Istiqomah Kusnanto Kusnanto Kusnanto Kusnanto Laili Nur Azizah M Maslufin Maharani Cahyo Putri Mareta Deka Paraswati Maslufin, M Meylinda Rizky Wahyuni Nafi'a, Abidatun Nihayati, Hanik Endang Novarika Aliya Rizky Novifah, Dinda Maulidyah Nur Khovifah Nurul Hayati NURUL HAYATI Nurul hayati Padoli Padoli Padoli Padoli, Padoli Primasari Mahardhika Rahmawati Purwaningsih - Puspitasari, Hesty Dwi Puspitasari, R. A Helda R Endro Sulistyono R.A. Helda Puspitasari Retno Sari Nurhabibah Rizeki Dwi Fibriansari Rizky, Hilmi Miftahur Sari, Essa Novita Siswahyudianto Sri Wahyuningsih Sri Wahyuningsih Syamsiar, Syamsiar Wardani, Yurike Anita Wibowo, Suhendra Agung Zahroh, Anisatuz Zainal Abidin