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Journal : Jurnal Studi Perhotelan dan Pariwisata

Prosedur Pelayanan Tamu di Food & Beverage Romeos Bar & Grillery Putra, Made Heryk Kartika; Amir, Firlie Lanovia; idhyadanta, I Gede Dirga Surya Ary W
Jurnal Studi Perhotelan dan Pariwisata Vol. 3 No. 1 (2024): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v3i1.3244

Abstract

Purpose: This articel will analyze the implementation of Guest Service Procedures at Romeos Bar & Grillery in order to analyze how the implementation of standard service procedures at Romeos Bar & Grillery as well as the efforts made by the management to improve guest service at Romeos Bar & Grillery. Research methodology: This qualitative research gathered data through interviews and observations, providing a clear picture of service procedure implementation at the restaurant. Data analysis followed three steps: data reduction, data display, and conclusion drawing with verification.Results: From this study it was found that the guest service process at Romeos Bar & Grillery already has an appropriate standard where the operational standards of guest services here are developed from the sequence of service that has been applied internationally, and from the observation process carried out in the field it was found that the implementation of the SOP has been going well, but there are several steps that have not been carried out optimally.Conclusions: The implementation of standard service procedures at Romeos Bar & Grillery aims to ensure smooth operations and provide the best service for guests. To support the service, complete equipment is needed and improving the quality of human resources through training, awards, and strengthening teamwork. Improving time discipline and service efficiency are the main factors that need to be improved in order to improve the overall quality of service.Limitations: This study has limitations in the scope of observations which only focus on service procedures at Romeos Bar & Grillery, so it does not cover other aspects such as in-depth customer satisfaction or comparisons with similar restaurants.Contribution: Then regarding the process carried out by management in improving the service of the staff at Romeos Bar & Grillery, namely the on-job training process, off-job training, and also by carrying out activities that have been proclaimed by the Romeos Bar & Grillery.Keywords: Food & beverage service, Guest service procedures, ServiceHow to Cite: Putra, M, H, K. Amir, F, L. Widhyadanta, I, G, D, S, A. (2024). Prosedur Pelayanan Tamu di Food & Beverage Romeos Bar & Grillery. Jurnal studi perhotelan dan pariwisata, 3(1), 11-19.
Co-Authors Aling, Florenza Angeli Nazaretha Anarini , Dilla Taxsia Pratitah Andhika, I Made Wisnu Astina, Made Arya Devi, Ni Kadek Sintya Loka Dewa Putu Kiskenda Erwanda Putra Febianti Febianti Febianti Firman Sinaga Fortuna, Dewa Ayu Putu Mayuni Gede Eka Wahyu GUSTI AYU PRAMINATIH Hendrajana , I Gusti Made Riko Hendrajana, I Gusti Made Riko I Gede Putu Widarmana I Gusti Ayu Eka Suwintari I Gusti Made Riko Hendrajana I Gusti Made Riko Hendrajana I Made Darsana I Made Gede Brihanala Putra I Nyoman Sudiarta I Putu Ryan Dharma Putra Judijanto, Loso Juniarta, Pande Putu Koerniawaty, Francisca Titing Komang Shanty Muni Loso Judijanto Made Gede Brihanala Putra Made Widya Paramitha Muni, Komang Shanty Ni Komang Bintang Dewi Pratiwi Ni Komang Nariani Ni Made Rinayanthi Ni Wayan Mega Sari Apri Yani, Ni Wayan Mega Ni Wayan Rena Mariani Paramita , Putu Dian Yuliani Parwati , Komang Shanty Muni Parwati, Komang Shanty Muni Patrisia, Ni Komang Putri Pramiswari , Ida Ayu Made Dwi Dyah Putra, A.A. Gede Bagus Sedana Putra, Dewa Putu Kiskenda Erwanda Putra, I Made Gede Brihanala Putra, Made Heryk Kartika Putu Mega Putra Putu Sabda Jayendra Rahmawati, Rahmawati Sanjaya, I Wayan Kiki Saputra, I Gusti Ngurah Agung Oka Sari, Retno Juwita Semadi, Gusti Ngurah Yoga Semara, I Made Trisna Suadnyana, I Wayan Sudarmawan, I Wayan Eka Sugiharni, Gusti Ayu Dessy Susanti, Putu Herny Suwintari, I Gusti Ayu Eka Trimandala, Nyoman Agus Tumundo, Maria Angelita Utik Kuntariati Wahyudi, I Made Indra Wibawa, Made Bagus Aditya Widhyadanta, I Gede Dirga Surya Arya Widhyandanta, I Gede Dirga Surya Arya Widiantari, Ni Kadek