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Pengaruh Kualitas Layanan Customer Service Terhadap Kepuasan Nasabah PT Bank Tabungan Negara Kantor Cabang Kelapa Gading Square Ardiansyah, Deden; Widjayanti, Arifiani
Journal of Business Administration Economics & Entrepreneurship Vol. 5, No.1 (2023): April
Publisher : Journal of Business Administration Economics & Entrepreneurship

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Abstract

Kualitas pelayanan merupakan salah satu strategi bersaing dalam mengumpulkan pelanggan. Bank BTN sebagai salah satu perusahaan jasa di Indonesia, khususnya Kantor Cabang Kelapa Gading Square, memiliki posisi persaingan yang lebih tinggi dibandingkan bank lainnya. Bank BTN Kantor Cabang Kelapa Gading Square selalu memberikan kualitas layanan terbaik untuk memberikan kepuasan kepada nasabahnya. Dalam penelitian ini, peneliti menggunakan teori kualitas layanan dan kepuasan pelanggan untuk lebih memahami keadaan yang digunakan dalam penelitian tesis ini. Pengambilan sampel dalam penelitian ini dilakukan terhadap 100 responden dengan menggunakan kuesioner. Proses pengambilan sampel menggunakan sistem random sampling. Teknik analisis yang digunakan untuk mengolah data kuesioner menggunakan Regresi Linier Sederhana. Pengolahan data menggunakan aplikasi SPSS. Profil analisis responden menunjukkan bahwa dari 100 responden yang terkumpul, sebagian besar adalah perempuan dengan rentang usia 17-27 tahun dengan karakteristik pendidikan sebagai S1 besar, karakteristik pekerjaan yaitu pegawai swasta dan karakteristik penghasilan memiliki penghasilan rata-rata per bulan Rp. . 6.000.000 - Rp. 10.000.000. Dapat disimpulkan bahwa kualitas pelayanan nasabah Kantor Cabang Bank BTN Kelapa Gading Square yang terdiri dari bukti langsung, kehandalan, daya tanggap, jaminan, empati semuanya berpengaruh positif dan signifikan terhadap kepuasan nasabah. Penelitian ini menyimpulkan bahwa dari kelima dimensi variabel kualitas pelayanan nasabah Kantor Cabang Bank BTN Kelapa Gading Square, dimensi variabel jaminan memiliki pengaruh yang lebih kuat terhadap kepuasan nasabah.
Kebijakan Transmigrasi di Kabupaten Bengkulu Utara: Perspektif Integrasi Sosial dan Transplantasi Kultural Hamadi, Ibrahim; Heru Susetyo; Satrio Alif Febriyanto; Deden Ardiansyah; Tien Tis’aini Latifah; Feymi Angelina; Najma Izzatul Haq; M. Nurrobby Fatih
University Of Bengkulu Law Journal Vol. 9 No. 1 (2024): APRIL
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/ubelaj.v9i1.36855

Abstract

As one of the countries with the highest population in the world, Indonesia has an uneven population density in each region. This condition encouraged the creation of a transmigration policy to create an equal distribution of population density, which has been carried out since the Dutch East Indies colonial period. The transmigration policy transfers the population from areas with high population density to regions with low population density, equipped with land ownership, public facilities, and agricultural capital goods. The transmigration target area has a local population that has been settled for a long time, so there is interaction between the local population and transmigrants as immigrants. This interaction creates new forms of culture in accommodation and assimilation between the cultures of the local population and migrants. However, this interaction does not always positively impact the relationship between the local population and transmigrants because of the local community's resistance to transmigrants as migrants who are considered to pose a threat to the existence of the local population. The problem will be studied in this research using the socio-legal research method with North Bengkulu Regency as the object of research location to understand the pattern of interaction between residents and transmigrants and its impact on cultural formation through field observations to transmigration areas in North Bengkulu Regency and interviews with residents and transmigrants. This research employs Social Integration Theory of Emile Durkheim and the Cultural Transplant theory of Garett Jones. Based on field data and analysis that has been conducted, the relationship between residents and transmigrants runs harmoniously without any conflict between residents while relatively maintaining their respective cultures. However, some habits of transmigrant communities are followed by residents, and there is disappointment among local communities due to the relocation of public facilities after the transmigration policy. Keywords: Transmigration Policy, Bengkulu Utara; Accommodation; Resistance; Local Community
Kebijakan Transmigrasi dalam Kerangka Kesejahteraan Sosial dan Ketahanan Nasional di Provinsi Lampung Susetyo, Heru; Febriyanto, Satrio; Latifah, Tien Tis’aini; Ardiansyah, Deden; Angelina, Feymi; Hamadi, Ibrahim Ghifar; Haq, Najma Izzatul; Fatih, Nurroby
Jurnal Ilmu Kesejahteraan Sosial
Publisher : UI Scholars Hub

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Abstract

Transmigration in Lampung Province is part of Indonesia's national transmigration program, which aims to equalize development and reduce the population density of densely populated islands such as Java. Transmigration in Lampung began in 1905 with a colonial approach by the Dutch and continued during the Old Order New Order and began to decline after the 1998 reformation. The challenges of transmigration in Lampung include social and economic problems, integration of immigrants with local communities, and environmental impacts; the next challenge is the availability of health and welfare infrastructure and sustainable development. This study examines the dynamics of transmigration in Lampung Province as an instrument of social welfare. The purpose of the study is to describe the development of the transmigration program from the colonial era to the contemporary era, and to identify achievements and challenges in social integration, environmental impacts, and infrastructure development in transmigration areas. The method used is socio-legal, which focuses on studying problems in the implementation of law in everyday society. Data were collected through field studies in Lampung Province in 2024. The findings of this study are that transmigration in Lampung Province has experienced significant development since the start of the program. Lampung Province has shifted from a province receiving transmigration to one that is sending transmigration. Although there have been some socio-economic achievements, challenges remain, especially regarding social integration, environmental impacts, and infrastructure development. The success of the future transmigration program will depend mainly on how these challenges are addressed with a more inclusive and sustainable approach.
Perancangan Sistem Informasi Penerimaan Peserta Didik BaruBerbasis Web Pada SDIT Permata Ilmu Rifky Hafid Ashari; Pajar Machmud; Deden Ardiansyah; Abdul Halim
Jouhou Gijitsuka: Teknologi Informatika Vol. 1 No. 1 (2024): Artikel Agustus
Publisher : STTI Sonysugema

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1003/5n7x1766

Abstract

Sistem PPDB (penereimaan peserta didik baru) pada sekolah dasar islam terpadu permata ilmu merujuk pada penelitian yang dilakukan untuk pengembangan sistem ppdb berbasis web yang efektif dan efisien. Sistem PPDB merupakan sistem yang digunakan oleh sekolah untuk melakukan seleksi dan penerimaan peserta didik baru. Penelitina ini bertujuan untuk mengembangkan sistem ppdb yang dapat mempercepat proses pendaftaran,memudahkan akses informasi bagi calon siswa dan orang tua, serta meningkatkan tranparansi dalam proses seleksi. Metode pengembangan sistem yang digunakan dengan tahap-tahap seperti analisis kebutuhan, desain sistem, pegujian dan pemeliharaan.