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All Journal Sosiohumaniora International Journal of Artificial Intelligence Research JURNAL MUTIARA AKUNTANSI REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Teknik Industri Terintegrasi (JUTIN) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Golden Ratio of Community Services and Dedication Journal of Trends Economics and Accounting Research Jurnal Pengabdian Masyarakat Bangsa Celebes Journal of Community Services Manajemen : Jurnal Ekonomi Skena Bisnis
Lenny Menara Sari Saragih
Universitas IBBI
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Microsoft Office Training for the Microcredential Program and BNSP Certification through a Professional Certification Institute at Universitas IBBI W. Wilianto; L. Lusiah; Edison Parulian; Lenny Menara Sari Saragih; Lili Suryati; Satriya Miharja
Golden Ratio of Community Services and Dedication Vol. 6 No. 2 (2026): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grcsd.v6i2.2298

Abstract

The Microsoft Office training program, covering Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, was organized by IBBI University as part of its Microcredential Program in preparation for certification by the National Professional Certification Agency (BNSP) under the Data Management Staff scheme. The training was held on April 10, 2026, in Computer Laboratory 215 at IBBI University, followed by the microcredential examination on April 11, 2026. The program aimed to strengthen students’ proficiency in office productivity applications, a core requirement in the contemporary workplace. The Microsoft Word module focused on creating professional documents and using mail merge; the Microsoft Excel module covered functions and formulas for data processing; and the Microsoft PowerPoint module emphasized the development of interactive presentations using animations, slide design, and background images. The training was facilitated by Wilianto, S.T., S.Pd., M.M., M.TI.; M. Ayyasi Fawaz, S.Kom., M.Kom.; and Dr. Edison Parulian, S.E., M.Si. The results indicated strong participant engagement and improved understanding of Microsoft Office applications, supporting students’ preparation for the BNSP certification examination and future workplace demands.
Carter Dimension Analysis of Customer Satisfaction In Improving Electronic Word Of Mouth (E-Wom) In Bank Syariah Mandiri Customers. Asmuni Asmuni; Isnaini Harahap; Lenny Menara Sari Saragih
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.553 KB) | DOI: 10.29099/ijair.v6i1.293

Abstract

This study aims to analyze the effect of CARTER dimensions consisting of tangible, assurance, reliability, tangible, empathy and responsiveness on customer satisfaction at Bank Syariah Mandiri in Medan City. electronic word of mouth. Respondents in this study were customers of Bank Syariah Mandiri in Medan City who were Muslim and used Mobile Banking. A total of 300 questionnaires were distributed, there were 220 questionnaires that met the criteria. So that the data can be processed as many as 220 samples. The analysis technique uses Structural Equation Modeling with AMOS.The results show that the Compliance dimension has a positive and significant effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the assurance dimension has a significant positive effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the reliability dimension has a positive direction but does not significantly affect customer satisfaction at Bank Syariah Mandiri in Medan. Medan City, the tangible dimension is the largest dimension that has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of empathy has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of responsiveness has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in Medan city. The variable of customer satisfaction has a positive and significant effect on electronic word of mouth on Bank Syariah Mandiri customers in Medan City. The Sobel test conducted shows that customer satisfaction has a significant effect as a mediator between the tangible, assurance, tangible, empathy and responsiveness dimensions and Electronic Word of Mouth.
Pengaruh Pelatihan dan Motivasi Terhadap Kinerja ASN Dengan Kompetensi Sebagai Variabel Mediasi Pada Kantor Camat Patumbak Kabupaten Deli Serdang Ester Siska Meida Daely; Andriasan Sudarso; Lenny Menara Sari Saragih
Manajemen: Jurnal Ekonomi Vol. 7 No. 3 (2025): Manajemen : Jurnal Ekonomi
Publisher : Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/94z06y21

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh pelatihan dan motivasi terhadap kinerja Aparatur Sipil Negara (ASN) dengan kompetensi sebagai variabel mediasi di Kantor Camat Patumbak Kabupaten Deli Serdang. Fenomena yang melatarbelakangi penelitian ini adalah masih adanya kesenjangan kinerja ASN, meskipun telah dilakukan berbagai program pelatihan dan pembinaan. Jenis penelitian yang digunakan adalah kuantitatif dengan pendekatan asosiatif. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan metode Structural Equation Modeling Partial Least Square (SEM-PLS). Hasil penelitian diharapkan menunjukkan bahwa pelatihan dan motivasi berpengaruh positif dan signifikan terhadap kompetensi dan kinerja ASN. Selain itu, kompetensi berperan sebagai variabel mediasi dalam hubungan antara pelatihan dan motivasi terhadap kinerja ASN. Penelitian ini memberikan kontribusi teoretis terhadap pengembangan manajemen sumber daya manusia di sektor publik, serta manfaat praktis bagi Pemerintah Kecamatan Patumbak dalam merancang strategi peningkatan kinerja ASN melalui pelatihan, motivasi, dan penguatan kompetensi
INFLUENCE BURDEN WORK AND COMPENSATION THE RELATIONSHIP OF THE DESIRED TO CHANGE JOBS WITH JOB SATISFACTION AS AN INTERVENING VARIABLE IN BEAUTY ADVISORS AZZURA PT. INDOSAKTI MEDAN Amelia Koto; Lenny Menara Sari Saragih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 8 (2026): JULY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21468503

Abstract

This study aims to determine the effect of workload and compensation on turnover intention with job satisfaction as an intervening variable. The research method used is quantitative, with questionnaires as the data collection instrument. Data analysis was carried out using path analysis, t-test, determination test, and Sobel test. The research sample consisted of Beauty Advisor employees at Azzura PT. Indosakti Medan. The results of the study show that workload has a positive and significant effect on job satisfaction, as well as a positive and significant effect on turnover intention. Compensation has a positive but insignificant effect on job satisfaction, but a negative and significant effect on turnover intention. Job satisfaction is proven to have a negative and significant effect on turnover intention. The Sobel test results indicate that job satisfaction is not able to serve as an intervening variable in the effect of workload and compensation on turnover intention.
Co-Authors Agnes Ilfani Ndruru Ahmad Saputra Alexander Barus Altari Meli Gita Tarigan Amadi, Jam an Amelia Koto Andriasan Sudarso Anthon Tondo Anwar Sulaiman Arif Miftahudin Asmuni Asmuni Boy Fadly Corinna Wongsosudono Edison Edison Ester Siska Meida Daely Fadly, Boy Fajrillah, Fajrillah Ginting, Ripka SeriIdahnaita Gunawan Gunawan Isnaini Harahap Jifa Amanda Klara Ratna Putri Nazara L. Lusiah Lenggogeni Lenggogeni Lili Suryati Lusiah Lusiah Mailangkay, Yoseph Israel Maretta Ginting Margery, Errie Merry Fithriani Nadeak, Penita Irmasari Nasution, Sabrina Azura Nurwijayanti Puput Ulina Hutasoit Qorib, Ahmad R. Dewi Pertiwi Rita Zahara Safira, Nada Saparuddin Siregar Satriya Miharja Shamir Hasyim Syarif Sipur Sudarso , Andriasan Tarwiyah, Tarwiyah Victor Victor W. Wilianto Wikrama Wardana Wilianto, W. Y. Yuliana, Y. Yusdiana, Yusdiana