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All Journal Sosiohumaniora International Journal of Artificial Intelligence Research JURNAL MUTIARA AKUNTANSI REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Teknik Industri Terintegrasi (JUTIN) International Journal of Community Service Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Golden Ratio of Community Services and Dedication Journal of Trends Economics and Accounting Research Jurnal Pengabdian Masyarakat Bangsa Celebes Journal of Community Services Manajemen : Jurnal Ekonomi Skena Bisnis
Lenny Menara Sari Saragih
Universitas IBBI
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GENERAL BANKING LEVEL 1 TRAINING REVIEW ON THE COMPETENCIES OF INDEPENDENT CAMPUS INTERNSHIP STUDENTS PT BANK MANDIRI (PERSERO) TBK Lenny Menara Sari Saragih; Jifa Amanda
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 4 (2024): January (January-March)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i4.1375

Abstract

Training is a process used to acquire skills, abilities and knowledge in structured ways to increase employee competency, so that training and competency are mutually sustainable. This research was conducted to review the General Banking Level 1 Training on Internship Student Competencies at the Merdeka Campus of PT Bank Mandiri (Persero) Tbk., the sample used was 58 internship students, and in collecting data the researcher used qualitative research with descriptive methods. Research is carried out by describing experiences or studies in the field more specifically (field research), data collection techniques used are questionnaires, interviews and document collection. Then, in preparing the research, the data that has been obtained is collected and implemented with a coherent and detailed explanation to find out the problem and find an explanation for the problem. PT Bank Mandiri (Persero) Tbk. is one of the state-owned banks that provides a forum with the Ministry of Education, Culture, Research & Technology for students to be able to study outside their original study program through the Independent Campus Program. The implementation of the Debriefing Training has been carried out well, judging from the results of the competency certification test, but there are still some training participants who did not pass the competency test, so it is necessary to find out again what needs to be improved.
Pengaruh Lingkungan, Motivasi, dan Stres Kerja Terhadap Kinerja Karyawan UMKM Gundaling Uis Nadeak, Penita Irmasari; Saragih, Lenny Menara Sari; Amadi, Jam an
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 1 (2026): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i1.55737

Abstract

This study examines the impact of the Work Environment, Motivation, and Work Stress on the level of Employee Performance at Gundaling Uis MSME. Methodologically, a quantitative descriptive approach was adopted by applying multiple linear regression analysis using SPSS 25 software to empirically test the research model. The population in this study consisted of all employees of Gundaling Uis MSME; therefore, a saturated sampling technique was employed, involving 45 respondents as the sample. Primary data were collected online using a questionnaire instrument based on Google Forms. The results of the data analysis reveal that, both partially and simultaneously, the variables of Work Environment, Motivation, and Work Stress have a significant effect on Employee Performance.
Pengaruh Pelatihan dan Motivasi Terhadap Kinerja ASN Dengan Kompetensi Sebagai Variabel Mediasi Pada Kantor Camat Patumbak Kabupaten Deli Serdang Daely, Ester Siska Meida; Sudarso, Andriasan; Saragih, Lenny Menara Sari
Manajemen: Jurnal Ekonomi Vol. 7 No. 3 (2025): Manajemen : Jurnal Ekonomi
Publisher : Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/94z06y21

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh pelatihan dan motivasi terhadap kinerja Aparatur Sipil Negara (ASN) dengan kompetensi sebagai variabel mediasi di Kantor Camat Patumbak Kabupaten Deli Serdang. Fenomena yang melatarbelakangi penelitian ini adalah masih adanya kesenjangan kinerja ASN, meskipun telah dilakukan berbagai program pelatihan dan pembinaan. Jenis penelitian yang digunakan adalah kuantitatif dengan pendekatan asosiatif. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan metode Structural Equation Modeling Partial Least Square (SEM-PLS). Hasil penelitian diharapkan menunjukkan bahwa pelatihan dan motivasi berpengaruh positif dan signifikan terhadap kompetensi dan kinerja ASN. Selain itu, kompetensi berperan sebagai variabel mediasi dalam hubungan antara pelatihan dan motivasi terhadap kinerja ASN. Penelitian ini memberikan kontribusi teoretis terhadap pengembangan manajemen sumber daya manusia di sektor publik, serta manfaat praktis bagi Pemerintah Kecamatan Patumbak dalam merancang strategi peningkatan kinerja ASN melalui pelatihan, motivasi, dan penguatan kompetensi
Microsoft Office Training for the Microcredential Program and BNSP Certification through a Professional Certification Institute at Universitas IBBI W. Wilianto; L. Lusiah; Edison Parulian; Lenny Menara Sari Saragih; Lily Suryati; Satriya Miharja
Golden Ratio of Community Services and Dedication Vol. 6 No. 2 (2026): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grcsd.v6i2.2298

Abstract

The Microsoft Office training program, covering Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, was organized by IBBI University as part of its Microcredential Program in preparation for certification by the National Professional Certification Agency (BNSP) under the Data Management Staff scheme. The training was held on April 10, 2026, in Computer Laboratory 215 at IBBI University, followed by the microcredential examination on April 11, 2026. The program aimed to strengthen students’ proficiency in office productivity applications, a core requirement in the contemporary workplace. The Microsoft Word module focused on creating professional documents and using mail merge; the Microsoft Excel module covered functions and formulas for data processing; and the Microsoft PowerPoint module emphasized the development of interactive presentations using animations, slide design, and background images. The training was facilitated by Wilianto, S.T., S.Pd., M.M., M.TI.; M. Ayyasi Fawaz, S.Kom., M.Kom.; and Dr. Edison Parulian, S.E., M.Si. The results indicated strong participant engagement and improved understanding of Microsoft Office applications, supporting students’ preparation for the BNSP certification examination and future workplace demands.
Carter Dimension Analysis of Customer Satisfaction In Improving Electronic Word Of Mouth (E-Wom) In Bank Syariah Mandiri Customers. Asmuni Asmuni; Isnaini Harahap; Lenny Menara Sari Saragih
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.553 KB) | DOI: 10.29099/ijair.v6i1.293

Abstract

This study aims to analyze the effect of CARTER dimensions consisting of tangible, assurance, reliability, tangible, empathy and responsiveness on customer satisfaction at Bank Syariah Mandiri in Medan City. electronic word of mouth. Respondents in this study were customers of Bank Syariah Mandiri in Medan City who were Muslim and used Mobile Banking. A total of 300 questionnaires were distributed, there were 220 questionnaires that met the criteria. So that the data can be processed as many as 220 samples. The analysis technique uses Structural Equation Modeling with AMOS.The results show that the Compliance dimension has a positive and significant effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the assurance dimension has a significant positive effect on customer satisfaction at Bank Syariah Mandiri in Medan City, the reliability dimension has a positive direction but does not significantly affect customer satisfaction at Bank Syariah Mandiri in Medan. Medan City, the tangible dimension is the largest dimension that has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of empathy has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in the City, the dimension of responsiveness has a positive and significant effect on customer satisfaction of Bank Syariah Mandiri in Medan city. The variable of customer satisfaction has a positive and significant effect on electronic word of mouth on Bank Syariah Mandiri customers in Medan City. The Sobel test conducted shows that customer satisfaction has a significant effect as a mediator between the tangible, assurance, tangible, empathy and responsiveness dimensions and Electronic Word of Mouth.
Co-Authors Agnes Ilfani Ndruru Ahmad Saputra Alexander Barus Altari Meli Gita Tarigan Amadi, Jam an Andriasan Sudarso Anthon Tondo Anwar Sulaiman Arif Miftahudin Asmuni Asmuni Boy Fadly Corinna Wongsosudono Daely, Ester Siska Meida Edison Edison Fadly, Boy Fajrillah, Fajrillah Ginting, Ripka SeriIdahnaita Gunawan Gunawan Isnaini Harahap Jifa Amanda Klara Ratna Putri Nazara L. Lusiah Lenggogeni Lenggogeni Lili Suryati Lily Suryati Lusiah Lusiah Mailangkay, Yoseph Israel Maretta Ginting Margery, Errie Merry Fithriani Nadeak, Penita Irmasari Nasution, Sabrina Azura Nurwijayanti Puput Ulina Hutasoit Qorib, Ahmad R. Dewi Pertiwi Rita Zahara Safira, Nada Saparuddin Siregar Satriya Miharja Shamir Hasyim Syarif Sipur Sudarso , Andriasan Tarwiyah, Tarwiyah Victor Victor W. Wilianto Wikrama Wardana Wilianto, W. Y. Yuliana, Y. Yusdiana, Yusdiana