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All Journal Jurnal Kesehatan Masyarakat Dia: Jurnal Administrasi Publik Journal of Health (JoH) Jurnal Kesehatan Komunitas Jurnal Teknologi Dan Sistem Informasi Bisnis PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Teknologi Tepat Guna International Journal of Science and Society (IJSOC) Journal of Hospital Administration and Management Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Hospital Administration and Management (JHAM) JK Jurnal Kesehatan Awal Bros Journal of Community Development Jcommits : The Journal of Community Empowerment, Innovation, and Sustainability
Wiwik Suryandartiwi Anggarawati
Universitas Awal Bros
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : Journal of Hospital Administration and Management

 1 
PENGARUH COMPLAINT HANDLING TERHADAP PATIENT LOYALTY MELALUI SATISFACTION COMPLAINT HANDLING DI RUMAH SAKIT PENYELENGGARA BPJS YOGYAKARTA Wiwik Suryandartiwi
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1820.467 KB) | DOI: 10.54973/jham.v1i1.52

Abstract

This study aims to determine the effect of complaint handling on patient trust through Satisfaction Complaint Handling at the BPJS Yogyakarta Hospital. This type of research is a causal research using a quantitative approach. The population and samples used were 80 patients at the BPJS hospital in Yogyakarta. The internal analysis used is Partial Least Square (PLS). The findings in this study proved that Interactional Justice had a significant effect on Satisfaction Complaint Handling while Procedural Justice and Distributive Justice had no significant effect on Satisfaction Complaint Handling. Then it was also proven that Satisfaction Complaint Handling had a significant effect on Patient Loyalty.
Marian Tonis: ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1471.227 KB) | DOI: 10.54973/jham.v2i1.141

Abstract

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.
Co-Authors Abdul Zaky Ade Novita Aditya, Frigita Selly Agus Salim Agus Salim agus Salim Agus Salim Agus Salim ANASTASYA SHINTA YULIANA Ani Riza Wati Atika Wulandari Bobi Handoko Devi Purnamasari Faradhifa, Nadya Febby Dwi Kinanti Firdaus , Muhammad Fitrah, Aldo Destu Hanna Zarah Hilda Oktavianis Huljannah, Angela Ilham, Faiz Lilik Istikhairyah M. Yogi Riyantama Isjoni Marian Tonis Marido Bisra Meidita Tifani Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Nadya Faradhifa Najla, Lisvia Nurhadi, Muhammad Purnamasari, Devi Rezky, Mutiara Cahaya Rizka Bagiana Safitri, Yuni Asnita Adetia Sherly Mutiara Sisi Hendriani Syamsiar, Syamsiar Tania Puteri Millenia Tifani, Meidita Wulan Patricia wulandari, atika