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All Journal International Journal of Electrical and Computer Engineering Jurnal Teknik ITS IPTEK The Journal of Engineering IPTEK Journal of Proceedings Series Jurnal GEMATIKA Jurnal Informatika Journal The Winners Journal of Nonformal Education Jurnal Teknologi Informasi dan Ilmu Komputer Proceeding of the Electrical Engineering Computer Science and Informatics Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Journal of Information Technology and Computer Science JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Pilar Nusa Mandiri JIEET (Journal of Information Engineering and Educational Technology) SISFO Journal of Computer Science and Informatics Engineering (J-Cosine) Prosiding SAKTI (Seminar Ilmu Komputer dan Teknologi Informasi) Reswara: Jurnal Pengabdian Kepada Masyarakat Proceeding International Applied Business and Engineering Conference Sewagati RESLAJ: Religion Education Social Laa Roiba Journal
Apol Pribadi
Jurusan Sistem Informasi, Fakultas Teknologi Informasi, Institut Teknologi Sepuluh Nopember (ITS)
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Journal : Journal of Information Technology and Computer Science

 1 
User Experience on E-Government Online Services: A Case Study on The SIMPATIKA Service Application at The Ministry of Religious Affairs of Indonesia Prakoso, Bondan Sapta; Subriadi, Apol Pribadi
Journal of Information Technology and Computer Science Vol. 3 No. 1: June 2018
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.183 KB) | DOI: 10.25126/jitecs.20183152

Abstract

User Experience (UX) is increasingly popular as a success factor in a product, system or service in many sectors and industries, including government institutions. User Experience Questionnaire (UEQ) is one of the tools at measure UX. The purpose of this study is to measure UX on the SIIMPATIKA Service Application as one type of E-Government Online Services in the Ministry of Religious Affairs of Indonesia. There are 127 employees of Indonesian Ministry of Religious Affairs participating in this research as respondent. The results of this study found that the SIMPATIKA Service  obtained a very positive UX score on attributes of attractiveness, perspicuity, efficiency, dependability, and stimulation.   However, novelty has a score quite positive than other attributes .   The results of this study can be provides additional ideas for further development of the  application of SIMPATIKA  service at the Indonesian Ministry of Religious Affairs.
Co-Authors Ach Naser Algadri Achmad Holil Noor Ali Ainul Yaqin Amirullah, Mochammad Ikmal Anisah Herdiyanti Anita Wulansari Ari Cahaya Puspitaningrum Aris Kusumawati Azmi Afifah Zahra Baihaqy, Ahmad Bambang Setiawan Bekti Cahyo Hidayanto Damayanti Damayanti Dimas Yuuki Achmad Eki Saputra Eko Wahyu Tyas D Eko Wahyu Tyas Darmaningrat Elvira Esperanza Sala Endah Septa Sintiya Fahruzzaman, Fauzan Farid Angga Pribadi Feby Artwodini Muqtadiroh Furqon, Muhammad Ariful Hanim Maria Astuti Hutama, Rizal Risnanda Irmasari Hafidz Khakim Ghozali Koesyairy, Aboeryzal Ahmed Liulliyah Liulliyah Manzilatul Rohmah Mohammad Al Hafidz Muhammad Ihsan Fawzi Najwa, Nina Fadilah Niken Hendrakusma Wardani Nurfitria Ningsi Okfalisa Prakoso, Bondan Sapta Pramuditha Shinta Dewi Puteri, Hidayatul Aini Putri, Anggi Yhurinda Perdana Qilbaaini Effendi Muftikhali Qiyamullaily, Arista Radityo Prasetianto Wibowo Rahmatila, Aira Reny Nadlifatin Ridha, Rizkillah Rita Sari Rizal Risnanda Hutama Rizqiyatul Khoiriyah Rusman, Arif Sholiq Tony Dwi Susanto Wibawa, Rindu Puspita Widyantari Febiyanti Widyasari Puspa Permata Witra Yosua Simaremare Yusrida Muflihah