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Implementasi Pelayanan Berbasis Digital Aplikasi JKN Mobile di Puskesmas Bati, Kabupaten Timor Tengah Selatan Muchlas Ady Zaputra Aplunggi; Nursalam Nursalam; Ardy Yosafat Pandie; Dumanita Tamba
Journal of Research and Development on Public Policy Vol. 5 No. 3 (2026): September: Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v5i3.238

Abstract

This study analyzes the implementation of digital services through the Mobile JKN application at Bati Community Health Center, South Central Timor Regency, Indonesia. A descriptive qualitative approach involved nine purposively selected informants representing management, service staff, and community members. Data were collected through semi-structured interviews, observation, and document review, then analyzed through data reduction, data display, and conclusion drawing and verification. Trustworthiness was assessed through source and method triangulation. Analysis covered communication, resources, implementer dispositions, and bureaucratic structure. Findings indicate that outreach occurred at registration counters and community health posts. Informants reported staff readiness, equipment availability, positive acceptance, and leadership support. However, limited connectivity, smartphone ownership, digital literacy, and language barriers constrained application use, requiring continued manual services. Relocation to a better-equipped building was not accompanied by adequate connectivity. Direct complaints were handled through recording, verification, and resolution or coordination with BPJS Kesehatan. Implementation remains suboptimal despite organizational support. Improvements should integrate connectivity into facility planning, strengthen practical assistance in languages users understand, including local languages, and clarify procedures during digital access disruptions.
Peran Dinas Pengendalian Penduduk Pemberdayaan Perempuan dan Perlindungan Anak dalam Menangani Kasus Kekerasan pada Perempuan dan Anak di Kabupaten Sumba Barat Vinca Debora Rara Dewanti Kalemodjo; Nursalam Nursalam; Delila A. N. Seran
Jurnal Ekonomi Manajemen Akuntansi Vol. 32 No. 1 (2026): JURNAL EKONOMI MANAJEMEN AKUNTANSI
Publisher : sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59725/ema.v32i1.377

Abstract

The increasing incidence of violence against women and children requires an active and effective role of public organizations in providing sustainable protection. This study aims to analyze the role of the Population Control, Women’s Empowerment, and Child Protection Office (DP5A) of West Sumba Regency in handling cases of violence against women and children. The research employs a descriptive qualitative approach. Data were collected through interviews, observations, and document analysis from purposively selected informants and analyzed using data reduction, data presentation, and conclusion drawing, supported by source and technique triangulation. The findings indicate that DP5A has performed its facilitative, educational, representative, and technical roles; however, their implementation has not been optimal. Major obstacles include limited facilities such as the absence of a permanent safe house, inadequate operational infrastructure, limited human resource capacity, underutilization of information technology and digital media, as well as cultural and administrative constraints. This study concludes that institutional strengthening, capacity building of personnel, optimization of technology utilization, and enhanced cross-sector collaboration are essential to improve the effectiveness of protection for women and children at the local level.