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All Journal Dinamika Jurnal Kebijakan dan Administrasi Publik IRJE (Indonesian Research Journal in Education) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Journal Of Human And Education (JAHE) Jendela ASWAJA Journal of Government Science Studies JKAP (Jurnal Kebijakan dan Administrasi Publik) Mimbar Administrasi Publika : Jurnal Ilmiah Administrasi dan Kebijakan Publik Jurnal Dinamika Penelitian: Media Komunikasi Penelitian Sosial Keagamaan
Harry Nenobais
Universitas Prof. Dr. Moestopo (Beragama)
Religion Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : journal of government science studies

 1 
Broadcasting Service Quality in Increasing National TVRI Audience Satisfaction Hakim, Arief Rahman; Nenobais, Harry; Damasinta, Alfiana
Journal of Government Science Studies Vol 4 No 1 (2025): April 2025
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jgssvol4issue1page15-24

Abstract

: Currently, technology is increasingly sophisticated with the development of the era of globalization. The development of the modern era, makes today's society follow the increasingly developing modernization, competition between televisions presents interesting programs. Likewise, TVRI as a Public Broadcasting Institution has problems that must be resolved immediately, starting from human resources, programs, and broadcasting facilities and infrastructure. Based on this background, researchers are interested in conducting a study entitled "Broadcasting Service Quality in Increasing the Satisfaction of National TVRI Viewers". Researchers chose the title intending to know the quality of National TVRI broadcasting services in increasing viewer satisfaction and know the dimensions of service quality. This study uses the theory of Service Quality, namely services that satisfy the community by service standards and principles of public service or viewers. The dimensions of Service Quality are Tangible, Reliability, Responsiveness, Assurance, and Empathy. This study uses the post-positivism paradigm through a qualitative descriptive approach and uses interview and observation methods to collect the required data. Based on the research results, it was concluded that in terms of broadcasting services, it is necessary to pay attention again, as they are still not by the expectations or needs of the audience, and suggestions are made for TVRI broadcasting services to improve the provision of education to high-achieving employees for development.
Evaluation Of The Policy On The Implementation Of The Mobile Driver’s License Office In Improving The Quality Of Public Services At The Depok City Police Department Sugianto, Sugianto; Nenobais, Harry
Journal of Government Science Studies Vol 5 No 1 (2026): April 2026: On-Process
Publisher : Prodi Ilmu Pemerintahan, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pattimura

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Abstract

The purpose of this study is to analyze and evaluate the implementation of the Mobile SIM policy in improving the quality of public services at the Depok City Police. The method used in this study is qualitative. Data collection techniques through observation, in-depth interviews, documentation and literature studies. Informants in this study consisted of the police chief, the head of the traffic unit, police, officers in the field, and community members who use the service. While the technical data analysis through data condensation, data presentation and conclusion drawing/verification. The results of this study conclude that the implementation of the Mobile SIM policy in improving the quality of public services at the Depok City Police has been running optimally, although there are still some shortcomings that need to be improved, namely such as the lack of the number of officers who provide services when the number of community members who come is greater on certain days, the need for adequate facilities, such as large and long tents to protect people who queue for services when it rains, and also the need to add to the service schedule provided so far by the Depok City Police, not only once a week but two or three times a week in each area served so far. The recommendations in this study include increasing the number of officers providing services on certain days when there are large numbers of residents, improving adequate facilities, such as larger and longer tents to protect people waiting in line for services when it rains, and expanding the service schedule currently provided by the Depok City Police, not just once a week but two or three times a week in each area served.
Co-Authors Alfiana Damasinta Arianda, Yoga Dwi Arief Rahman Hakim Asnawi Awaluddin Rustam AZHAR KASIM Azhar Kasim Azmi, Muhammad Febria Budi Harsono Budiharjo Budiharjo Budiharjo Budiharjo, Budiharjo Cristiyanti, Dewi Dita Kurnia Utami Putri Ella Nuryamah Endang Alastyaningsih FRANKY, FRANKY Hadiansyah, Achmad Hanifa, Hanifa Herry Rachmatsyah Himsar Silaban Hotran Yance Sinaga Ibnu Hamad Irfan Ridwan Maksum Kartika, Enggaria Ratna Dewi Laviandhy, Debby Arthi Marwan, Jubery Nugroho, Ferid Paiman Rahardjo Pakpahan, Roy Tumpal Pandiwinata, Zul Purba, Putra Warumansyah Rachmatsyah, T. Herry Rahayu Rahayu Rahmadi, Muhammad Hanan Saedini, Selva Soesanto, Djoko Dwi Sugianto Sugianto Susanti Susanti Syahputra, Subhan Triyuni Soemartono Tumpal, Roy Ulil Albab Unwidjaja, Dwi Satriany Wigrantoro, Mas Yohanis Uly Kale Yunita Sari Yunitasari Yunitasari, Yunitasari