Article Per Year (5 Year)
p-Index From 2020 - 2025
7.797
P-Index
This Author published in this journals
All Journal Ekonomi Bisnis Jurnal Pendidikan Sosiologi dan Humaniora Journal of Governance and Public Policy Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Transparansi Jurnal Ilmiah Ilmu Administrasi Academy of Education Journal Jurnal Politik dan Pemerintahan Daerah Ilomata International Journal of Tax and Accounting Community Engagement and Emergence Journal (CEEJ) Ilomata International Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Ilomata International Journal of Social Science Jurnal Administrasi Pemerintahan Desa Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Golden Ratio of Mapping Idea and Literature Format Batara Wisnu : Indonesian Journal of Community Services Jurnal Pajak Vokasi (JUPASI) Jurnal Pendidikan Indonesia (Japendi) Sinergi International Journal of Accounting and Taxation Sinergi International Journal of Law Sinergi International Journal of Economics Politeia : Journal of Public Administration and Political Science and International Relations Jurnal Ilmu Administrasi Publik
Novianita Rulandari
Institut Ilmu Sosial Dan Manajemen STIAMI
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 52 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 52 Documents
Search

 2   3   4   5   6 
INCREASING PATIENT SATISFACTION: THE EFFECT OF SERVICE QUALITY, STANDARD OPERATING PROCEDURES (SOP), AND COMPETENCE, CASE STUDY AT A HOSPITAL IN JAKARTA Rulandari, Novianita
Academy of Education Journal Vol. 14 No. 2 (2023): Academy of Education Journal
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/aoej.v14i2.2098

Abstract

Based on patient satisfaction data at Mulyasari Hospital Jakarta January to. In May 2021, patient satisfaction was found to be 80.34% below 95%, thus requiring improvements in service. Many patients complain about the lack of facilities, such as parking space, incomplete medical equipment, sloppy administration, lack of medical personnel, discipline of medical personnel, slow hospital response in handling complaints, and standard operating procedures (SOP) that are still not optimal. The aim of this research is to analyze whether there is an influence between service quality, standard operating procedures, competency of medical personnel, and patient satisfaction. In this research, the sample was used using the Structural Equation Model (SEM). The number of indicators in this study was 61 indicators, and the sample in this study was 305 people, using an accidental sampling technique. The research results concluded that there was an influence between Service Quality (X1), Standard Operating Procedures (SOP) (X2), Competency of Medical Personnel (X3) on Patient Satisfaction (Y).
Optimization of Institutional Roles Based on Regional Leadership Commitment (A Case Study in Garut Regency) Widaningsih; Rulandari, Novianita; Ulumudin, Aceng
Ilomata International Journal of Social Science Vol. 5 No. 1 (2024): January
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v5i1.1136

Abstract

The policy of decentralization and regional autonomy in Indonesia aims to promote regional development by granting authority to regions to administer governance and development. However, the implementation of this policy still faces various challenges, including limited community involvement, low cooperation among regional governments, as well as constraints in regional capacity and finances. This research aims to optimize the role of regional institutions in regional development, focusing on five districts in Garut Regency. The research method used is qualitative with descriptive analysis, aiming to comprehensively describe the role of regional institutions in regional development. The findings of this research conclude that regional governance in Indonesia has undergone significant changes after implementing decentralization. Sub-districts, previously considered ordinary regional entities, have now become more significant entities within the framework of regional governance. This change reflects efforts to provide greater autonomy to regions in managing local governance and development affairs. Thus, sub-districts play a more proactive role in formulating policies, managing resources, and advancing development at the local level. However, these changes also bring implications such as potential conflicts among institutions and challenges in optimizing the effectiveness of regional governance as a whole. The optimal effectiveness of institutions will function well when there is strong commitment from regional leaders to ensure that these changes align with the goals of regional development and the interests of the communities they serve.
Analyzing The Post-Pandemic Resilience-Based Communication Policies in Great Bandung Area Suburban Communities Rulandari, Novianita; Talib, Soleman; Muksin, Isra; Yusuf, Maryani; Muhidin, Bustamin
Ilomata International Journal of Social Science Vol. 5 No. 2 (2024): April 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v5i2.1295

Abstract

The COVID-19 pandemic has profoundly impacted communities globally, testing their resilience and adaptability. This study examines the resilience-based communication policies implemented in the Greater Bandung suburban area in West Java, Indonesia, post-pandemic. Employing a qualitative case study approach, the research investigates the specific communication strategies used by local authorities and community organizations, assesses their effectiveness in fostering community resilience, and identifies the challenges and opportunities encountered in policy implementation. The findings reveal a multi-channel communication approach, emphasizing the importance of tailored messaging, stakeholder collaboration, and early preparedness communication. However, challenges remain in reaching marginalized groups and ensuring timely information dissemination. The research underscores the need for inclusive communication strategies, trust-building with communities, and localized messaging to enhance community resilience in future crises.
Public Participation in Policy Making: Sentiment Analysis of TAPERA Policy on Twitter Rulandari, Novianita
Ilomata International Journal of Social Science Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v5i3.1296

Abstract

The implementation of the TAPERA policy, an Indonesian government initiative designed to improve access to affordable housing through mandatory savings, has generated significant public debate, particularly on social media platforms like Twitter. This research analyzes public sentiment towards TAPERA on Twitter, focusing on the reactions and concerns of the community in response to the policy. Utilizing sentiment analysis and thematic analysis of tweets, this study identifies predominant negative sentiment and critical issues such as financial burden, transparency, and policy effectiveness. The findings reveal widespread dissatisfaction with the contribution requirements, organized public protests, and the influential role of social media in shaping public discourse. The results underscore the importance of incorporating diverse perspectives into policy development to enhance legitimacy and effectiveness. The research highlights the need for more inclusive and adaptive public participation strategies in the policy-making process. These insights contribute to the broader understanding of public participation theory and its application in digital contexts.
Pengaruh Kualitas Pelayanan Dan Pengawasan Terhadap Kepatuhan Wajib Pajak Badan (Studi Pada Kantor Pelayanan Pajak Pratama Pekanbaru Senapelan Tahun 2017 – 2019) Rulandari, Novianita; Alvin, Guntur Fiqri
Jurnal Administrasi Pemerintahan Desa Vol. 4 No. 1 (2023): Maret 2023
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v4i1.48

Abstract

Salah satu langkah yang dilakukan pemerintah dalam menyediakan penerimaan negara adalah dengan memaksimalkan penerimaan dari sektor pajak, hal tersebut dilakukan dengan memperbarui kebijakan dalam bidang perpajakan dan memaksimalkan potensi pajak. Setelah dilakukan hal tersebut penerimaan negara yang didapat dari sektor pajak meningkat dan memiliki pengaruh yang sangat besar dalam penerimaan negara. Tujuan penelitian ini adalah Untuk Menganalisis Pengaruh Kualitas Pelayanan dan Pengawasan secara bersama-sama terhadap Kepatuhan Wajib Pajak Badan (Studi Pada Kantor Pelayanan Pajak Pratama Senapelan Pekanbaru 2017 – 2019). Metode yang digunakan dalam penelitian ini adalah menggunakan pendekatan kuantitatif, dengan analisis data menggunakan persamaan regresi berganda. Hasil penelitian menunjukkan Terdapat pengaruh positif dan signifikan Kualitas pelayanan terhadap Kepatuhan Wajib Pajak Badan (Studi Pada Kantor Pelayanan Pajak Pratama Senapelan Pekanbaru Tahun 2017 – 2019), Terdapat pengaruh positif dan signifikan Pengawasan terhadap Kepatuhan Wajib Pajak Badan (Studi Pada Kantor Pelayanan Pajak Pratama Senapelan Pekanbaru Tahun 2017 – 2019), dan Terdapat pengaruh positif dan signifikan Kualitas Pelayanan dan Pengawasan secara bersama-sama Kepatuhan Wajib Pajak Badan (Studi Pada Kantor Pelayanan Pajak Pratama Senapelan Pekanbaru Tahun 2017 – 2019).
Analysis Of The Effectiveness Of Law Enforcement In The Framework Of Improving Taxpayer Compliance At Jakarta Kelapa Gading Service Office Nurjanah, Sherly; Rulandari, Novianita; Abubakar, Ibrahim
Sinergi International Journal of Law Vol. 1 No. 1 (2023): May 2023
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/law.v1i1.45

Abstract

The purpose of this study is to determine the effectiveness of law enforcement in order to increase taxpayer compliance at the Jakarta Kelapa Gading service office. Tax law enforcement is carried out by way of supervision, tax audit, tax investigation, and tax collection. This study uses a qualitative method with a descriptive approach. Based on the results of this study, there are still taxpayers who have not carried out their obligations in reporting SPT and paying their taxes, so that taxpayers are still subject to administrative sanctions.
Evaluation Of Tax Incentive Policy For MSMEs In The Context Of National Economic Recovery At Tanjung Priok Small Tax Office In 2021 Rulandari, Novianita; Sari, Mekar
Sinergi International Journal of Economics Vol. 1 No. 1 (2023): Mei 2023
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/economics.v1i1.28

Abstract

The purpose of this study was to evaluate the policy issued by the government regarding MSME Tax Incentives during the pandemic based on PMK Number 44 of 2020 at Tanjung Priok Small Tax Office Jakarta in the context of National Economic Recovery. The type of study used was a qualitative approach, where the researcher described the results of interviews and analyzed the data obtained in the field. This study was conducted from February to July 2022. The results of this study showed that the taxpayers enthusiastically welcome the policy issued by the government regarding MSME Tax Incentives. However, there are still taxpayers who do not know or have a lack understanding of the policies applied in their tax obligations on this tax incentive, therefore the taxpayers hope to get more detailed information and guidance for this policy
Pengaruh Transparansi Pengelolaan Pajak Dan Keadilan Pajak Terhadap Kepercayan Wajib Pajak Pada Kpp Pratama Tangerang Timur Tahun 2020 Agus Maulani; Novianita Rulandari; Rahardi Pratomo
Jurnal Ilmu Administrasi Publik Vol 1, No 5: September 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v1i5.2858

Abstract

This research was conducted in Pratama East Tangerang Tax Service Office (KPP), and was intended to gain insight on how tax management transparency andtax equity affects taxpayers' trust. This was a quantitative research and the data was gathered through survey analysis. The research sample was taxpayers of KPP Pratama East Tangerang, from which there were 100 respondents. The data was then analyzed using multiple linear regression. The writer used SPSS 25 for this research. The results showed that Tax Management Transparency (X1) did not significantly affect Taxpayers' Trust (Y) towards KPP Pratama, East Tangerang— 21 ,9%— and the rest (78, 1%) was affected by other factors outside the scope of this research that was not further researched by the writer. Tax Equity (X2) also did not significantly affect Taxpayers' Trust (Y) towards KPP Pratama, East Tangerang, by only 28,4%; the rest (71 ,6%) was affected by other factors outside the scope of this research that was not further researched by the writer. The last, both Tax Management Transparency (X1) and Tax Equity (X2) did not significantly affect Taxpayers' Trust (Y) towards KPP Pratama, East Tangerang, by only 32,7%; the rest (67,3%) was affected by other factors outside the scope of this research that was not further researched by the writer.
Implementasi Kebijakan Insentif Pajak Penghasilan Final Usaha Mikro Kecil Menengah Ditanggung Pemerintah Pada Kantor Pelayanan Pajak Pratama Bekasi Utara Tahun 2020 Rendy Galih Ardiyanto; Novianita Rulandari; Pentanurbowo Pentanurbowo
Jurnal Ilmu Administrasi Publik Vol 2, No 1: Januari 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i1.2899

Abstract

To cope with the impact of the Covid-19 pandemic, it is necessary to extend the time for tax incentive provision during the national economic recovery period so that the policy regulated in the Minister of Finance of the Republic of Indonesia PMK-110/PMK.03/2021 can be used more widely. The tax incentives are also expected to be utilized by UMKM business actors in the context of national economic recovery due to the Covid-19 pandemic. This research was conducted using a descriptive qualitative method, where data were obtained through observations, documentation, and interviews with MSME actors in North Bekasi and employees of the Primary Tax Office of North Bekasi. This study aims to determine the implementation of the government-borne MSME final income tax incentive policy at the Primary Tax Office of North Bekasi in 2020. The theory used was the implementation theory of Merilee S. Grindle. The results of the study show that to date the government-borne final income tax incentive policy for MSMEs affected by the Covid-9 pandemic has been effective in restoring the national economy. However, there are still obstacles in its implementation, such as the low understanding of the taxpayers towards government-borne MSME final income tax incentive and tax digitization, poor internet signal, and the delay or failure of taxpayers in reporting their taxes, resulting in them not getting the tax incentives.
The Impact of the Implementation of Regional Autonomy on the Quality of Public Services at the Population and Civil Registration Service of Palangka Raya City (2020-2024) Mulyani, Sri; Rulandari, Novianita
Politeia : Journal of Public Administration and Political Science and International Relations Vol. 2 No. 4 (2024): October 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/politeia.v2i4.433

Abstract

This study analyzes the impact of regional autonomy policies on the quality of public services at the Population and Civil Registration Service (Disdukcapil) of Palangka Raya City during the 2020-2024 period. The background of this study is related to the significant transformation in post-reform regional governance marked by regulatory changes and variations in the success of regional autonomy implementation across regions, affecting public service quality. Disdukcapil of Palangka Raya City, with a growing population of 293,457 people in 2023, faces challenges in providing quality services, with a public satisfaction index of 78.5% in 2023, still below the national target of 85%. The aim of this study is to analyze how regional autonomy implementation affects public service quality, identify factors influencing service quality, and provide recommendations for optimizing public services within the framework of regional autonomy. The research uses a qualitative approach with a literature review method, including analysis of policy documents, performance reports, academic journals, and official government publications. Data analysis employs qualitative content analysis with an interpretative analysis framework, including coding, categorization, and interpretation stages. The results show a significant increase in the Regional Government Implementation Index from 3.21 (2020) to 3.65 (2023), a digital transformation integrating 24 main public services, and increased service efficiency, marked by a reduction in service time from 45 minutes to 25 minutes and an increase in public satisfaction from 75.5% to 88.7%. The implications of this study make a significant contribution to developing an adaptive and sustainable public service model in the context of regional autonomy, with practical recommendations for strengthening human resource capacity, developing digital infrastructure, and improving inter-agency coordination.
Co-Authors Abubakar, Ibrahim Achmad Barlian Agus Maulani Ahmad Hidayat Akbar, Gugun Geusan Aldi Saputra Alian Natision Alian Natision Alvin, Guntur Fiqri Amer Shebl Zaya Andri Putra Kesmawan Andriani Andriansyah Andriansyah Andriansyah Andriansyah Aprilia Alfani Cindy Anggraini Cundo Harimurti Dewantoro, Bastian Dian Novita Dian Wahyudi Diana Prihandini Dwi Agustina Dwi Agustina Dwikora Harjo Eddy Bruno Esien Eka Rofiyanti Eka Rofiyanti Eliya Fatma Esien, Eddy Bruno Fathimatuz Zahra Fitriyah, Aidatul Ilham Gemiharto Indrawan, Adi Tya Kommer, Victor Van Kristofer Reflus Kuryadi, K. M. Widaningsih M. Widaningsih Maudy Zuraeva MOHAMMAD SOFYAN Muharam, Husni Muhidin, Bustamin Muksin, Isra Natision, Alian Nirwan, Multy Syaddam Noermina Rossya Novi Tri Ratnasari Nugraha Januar Agung S Nurjanah, Sherly Nurmitae Nurmitae Pandoyo Pandoyo Pardamean Daulay Pebriana Arimbhi Pentanurbowo Pentanurbowo Putri Ayu Lestari Rahardi Pratomo Ratih Kumala Raveedhan Syachlin Razikin, Khairur REDJEKI AGOESTYOWATI Rendy Galih Ardiyanto Sadar Salsabila Rahmayani Sari, Mekar SATISPI, EVI Setya Haryati Sri Mulyani Supriadi, Kenang Suryanih Suryanih Suryanih, Suryanih Talib, Soleman Ulumudin, Aceng Victor Van Kommer Victor Van Kommer Widaningsih Widaningsih Widaningsih, M. Yunita Sari Yusuf, Maryani