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PENGARUH LINGKUNGAN KERJA DAN REWARD TERHADAP LOYALITAS KARYAWAN PT FAHIRA BERKAH OLINDO Putri, Nadia Erika; Sutikno, Bambang; Rachmawati, Dwita Laksmita
Jurnal Ilmiah Manajemen dan Bisnis (JIMBis) Vol 3 No 3 (2024): Agustus
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/jimbis.v3i3.6797

Abstract

Sumber Daya Manusia (SDM) merupakan faktor krusial yang menjadi salah satu kunci keberhasilan perusahaan. Setiap perusahaan tentu menginginkan sumber daya manusia (karyawan) yang loyal. Hal tersebut dikarenakan karyawan yang loyal diyakini akan mampu menyelesaikan pekerjaan dan tanggung jawabnya dengan baik. Maka dari itu, tingkat loyalitas karyawan dirasa layak apabila dijadikan salah satu konsentrasi utama guna kemajuan dan perkembangan suatu perusahaan. Tujuan penelitian ini adalah untuk mengetahui bagaimana pengaruh lingkungan kerja, dan reward terhadap loyalitas karyawan di PT Fahira Berkah Olindo. Teknik pengambilan sampel yakni dengan menggunakan metode sampling jenuh dengan jumlah responden sebanyak 36 orang yang merupakan karyawan PT Fahira Berkah Olindo. Hasil penelitian ini menunjukkan bahwa lingkungan kerja dan reward memiliki pengaruh positif dan signifikan terhadap loyalitas karyawan. Lingkungan kerja berpengaruh secara parsial terhadap loyalitas karyawan dengan hasil sig. 0,000 < 0,05. Sama halnya dengan reward yang berpengaruh secara parsial terhadap loyalitas karyawan dengan hasil sig. 0,000 < 0,05.
Pengaruh Harga dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pengguna Shopee Melalui Online Customer Review Sebagai Variabel Moderating di Kota Pasuruan Rahayu, Inneke Febbyriyanti; Oktafiah, Yufenti; Rachmawati, Dwita Laksmita
Bisei : Jurnal Bisnis dan Ekonomi Islam Vol 9 No 2 (2024): Desember 2024
Publisher : Fakultas Ekonomi, Universitas Hasyim Asy'ari Tebuireng Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/bisei.v9i2.6977

Abstract

Banyaknya marketplace yang bermunculan, tentunya menimbulkan persaingan sehingga marketplace Shopee perlu melakukan strategi untuk menghadapipersaingan. Faktor-faktor yang perlu dipertimbangkan dalammembentuk strategi adalah harga dan kualitas pelayanan, selain itu keterlibatan online customer review dalammembentuk kepercayaan konsumen juga peru diperhatikandalam Menyusun strategi untuk mempertahankan eksistensimarketplace Shopee. Penelitian ini bertujuan untukmenganalisis Pengaruh Harga dan Kualitas PelayananTerhadap Keputusan Pembelian Pengguna Shopee MelaluiOnline Customer Review Sebagai Variabel Moderating di Kota Pasuruan mengunakan pendekatan kuantitatif dengan populasi konsumen produk pada marketplace Shopee di Kota Pasuruan. Teknik penentuan sampel menggunakan teknikpurposive sampling, yakni berdasarkan kriteria yang telahditetapkan oleh peneliti sehingga terdapat 85 respondensebagai sampel lalu menggunakan teknik analisis data yaituanalisis regresi linier berganda dan analisis regresi moderasi. Hasil penelitian ini menunjukkan bahwa harga dan kualitaspelayanan secara simultan dan parsial berpengaruh positifdan signifikan terhadap keputusan pembelian. Harga produkyang ditawarkan marketpace Shopee mampu menarik minatkonsumen di kota Pasuruan untuk membeli produk pada makeplace Shopee. Kualitas pelayanan pada marketpaceShopee mampu mendorong kepercayaan konsumen di kota Pasuruan untuk membeli produk pada maketplace Shopee. Online customer review memoderasi pengaruh hargaterhadap keputusan pembelian, namun tidak memoderasipengaruh kualitas pelayanan terhadap keputusan pembelian.
Strategic Imperatives: A Rigorous Examination of Needs Analysis in ESP Law Education for Optimal Learning Outcomes Rachmawati, Dwita Laksmita
International Journal of Pedagogical Language, Literature, and Cultural Studies (i-Plural) Vol. 1 No. 1 (2024): International Journal of Pedagogical Language, Literature, and Cultural Studies
Publisher : Nexus Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63011/ip.v1i1.6

Abstract

There are 2 major categories in the field of English language teaching according to learning objectives and who the students are targeted for, namely General English and English for Specific Purposes (ESP). In ESP teaching, one of the pillars that plays a vital role is needs analysis as a basis for preparing or changing the curriculum. In the context of English learning at the Faculty of Law, research in the form of a needs analysis was carried out to find out whether the learning carried out was in accordance with the needs of the world of work (stakeholders) and the needs of the students. The results of this research become the basis for whether or not it is necessary to review and update the curricu lum or English for Law learning system at Unmer Pasuruan. The research was conducted with three informants: legal practition ers as representatives of the stakeholders, alumni of the Faculty of Law, and active students of the Faculty of Law. The instru ments used were semi-structured interviews and questionnaires. The results of interviews stated that the materials and methods for learning English for Law were in accordance with the faculty curriculum and the objectives of the study. Students experience an increase in their English language skills, both passively and ac tively. They also realize that mastering English for Law will be useful in their real life. Alumni, stakeholders, and practitioners suggest that there should be an added focus on learning speaking and writing, including through case analysis presentations in Eng lish. Keywords: Needs Analysis, stakeholders, student needs, English for Law
Interkulturalitas dalam Pendidikan Multibahasa: Studi Perbandingan di Indonesia dan Negara ASEAN Rachmawati, Dwita Laksmita; Rizqi, Ascosenda Ika; Malikha, Usrien
MANDALA WIDYA: Jurnal Ilmu Pendidikan Vol. 1 No. 2 (2025): MANDALA WIDYA: Jurnal Ilmu Pendidikan, November 2025
Publisher : CV. Global Cendekia Inti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71094/mandalawidya.v1i2.91

Abstract

The phenomenon of multilingualism in the ASEAN region reflects the dynamic interplay between local, national, and international languages, shaping social identities while simultaneously influencing educational policy. This study offers a comparative analysis of multilingual education policies and practices in Indonesia, Singapore, Malaysia, and Thailand, highlighting the integration of regional languages, the use of instructional languages in schools, and the structural challenges faced by each country. Employing a descriptive qualitative approach based on an extensive review of the literature, the research finds that Indonesia’s primary obstacles include disparities in educational resources, limited training for regional-language teachers, and the absence of a consistent curriculum for preserving local languages. In contrast, Singapore and Malaysia demonstrate notable success in implementing bilingual policies through structured integration of national languages with English. Thailand, meanwhile, continues to experience substantial gaps between urban and rural areas in the teaching and learning of English. The study’s findings underscore that the effectiveness of multilingual education depends on integrated policy frameworks, strengthened teacher training, the development of culturally grounded learning materials, and strategies capable of addressing social and geographical disparities. This research contributes to advancing inclusive and sustainable models of multilingual education across the ASEAN region.
Integrating Digital Technologies in ESP Classroom: A Comprehensive Overview of Current Practices and Pedagogical Implications Dwita Laksmita Rachmawati; Nico Irawan
International Journal of Pedagogical Language, Literature, and Cultural Studies (i-Plural) Vol. 1 No. 3 (2024): International Journal of Pedagogical Language, Literature, and Cultural Studies
Publisher : Nexus Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63011/ip.v1i3.23

Abstract

This study explores the integration of digital technologies in English for Specific Purposes (ESP) education, providing a comprehensive overview of current practices and their pedagogical implications. With the increasing reliance on technology in modern education, this study examines how digital tools, ranging from Learning Management Systems (LMS) and online collaboration platforms to specialized language learning apps are being incorporated into ESP courses. The paper discusses the benefits of using technology to tailor language instruction to the specific needs of learners in various professional and academic fields, especially in the field of economic. It also highlights challenges faced by ESP instructors, including the need for digital literacy, appropriate resource selection, and training in integrating technology effectively into curricula. Additionally, the article addresses the role of technology in fostering learner engagement, enhancing access to authentic materials, and providing individualized learning experiences. Drawing on recent research and case studies, the paper offers practical recommendations for ESP educators, suggesting strategies for overcoming barriers to technology adoption and optimizing its use in the classroom. The article concludes by considering future trends in digital technology and their potential impact on the evolution of ESP pedagogy.
Optimizing ESP Learners' English Vocabulary Proficiency through Mobile-Assisted Formative Assessment Dwita Laksmita Rachmawati
International Journal of Pedagogical Language, Literature, and Cultural Studies (i-Plural) Vol. 2 No. 3 (2025): International Journal of Pedagogical Language, Literature, and Cultural Studies
Publisher : Nexus Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63011/ip.v2i3.40

Abstract

The integration of mobile technology in English language learning has opened new opportunities for formative assessment, especially in ESP (English for Specific Purposes) contexts. This study investigates how Mobile-Assisted Language Learning (MALL) tools can optimize the English proficiency of economics students enrolled in an ESP course at a private university in East Java. This quasi-experimental study involved 30 second-semester students from the Faculty of Economics. The intervention included the use of Quizizz for vocabulary and reading quizzes, Google Forms for writing tasks with feedback, and Padlet for collaborative peer assessment. Pre-test and post-test data were collected over eight weeks and analysed quantitatively using descriptive statistics and paired sample t-tests. The results showed a significant improvement in learners’ vocabulary, reading, and writing scores. Students also reported positive perceptions of the MALL tools in terms of engagement, accessibility, and relevance to their field. The integration of MALL-based formative assessment facilitated feedback cycles, increased learner autonomy, and contextualized ESP instruction. Challenges included varied digital readiness and inconsistent peer feedback participation. This study suggests that MALL can be a scalable and effective strategy for enhancing ESP instruction in non-English departments. Institutions should support teacher training and infrastructure to maximize its potential.
Emotional AI in EFL Classrooms: Redefining Human–Machine Affect in ELT Research at Islamic University Rachmawati, Dwita Laksmita; Maruf, Nirwanto; Fadhilawati, Dian
Register Journal Vol. 18 No. 2 (2025): REGISTER JOURNAL
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/register.v18i2.341-368

Abstract

Emotional Artificial Intelligence (Emotional AI) is reshaping the landscape of language education by offering learners not only cognitive assistance but also emotional support. In Islamic university contexts, where politeness, respect, and affective sensitivity play essential roles in the learning process, the emotional qualities embedded in tools such as ChatGPT present new pedagogical possibilities. This qualitative study investigates the emotional support provided by ChatGPT during English as a Foreign Language (EFL) learning among Islamic university students and examines their perceptions of ChatGPT as an Emotional AI tool in relation to learning enjoyment, self-efficacy, and resilience. The data were collected from 12 EFL students and three lecturers through semi-structured interviews, focus group discussions, and classroom observations. Thematic analysis was employed to identify recurring patterns related to students’ affective experiences and interpretations of ChatGPT’s emotional responses. The findings revealed that students perceived ChatGPT as a reassuring, patient, and non-judgmental companion that reduces anxiety, encourages risk-taking, and supports emotional stability during challenging learning tasks. Students also perceived ChatGPT as enhancing their learning enjoyment, improving their self-efficacy through personalized scaffolding, and strengthening their resilience by promoting a sense of safe failure and continued effort. Despite these benefits, some expressed ambivalence regarding the authenticity of AI-generated empathy and concerns about over-reliance on emotional AI. Overall, the study highlights the dual cognitive–emotional role of ChatGPT in EFL learning and underscores the importance of integrating Emotional AI thoughtfully in Islamic university settings to maximize affective and academic benefits.
STUDENTS’ ATTITUDES TOWARD VIDEO-RECORDED PRESENTATIONS IN ENHANCING ENGLISH ORAL PRESENTATION SKILLS IN AN ESP SETTING Novita, Dian; Rachmawati, Dwita Laksmita; Suseno, Edy
JR-ELT (Journal of Research in English Language Teaching) Vol. 9 No. 2 (2025): Journal of Research in English Language Teaching
Publisher : English Language Education Program, Faculty of Education and Teacher Training, Sulthan Thaha Saifuddin State Islamic University of Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/5nqhtv26

Abstract

In the English for Specific Purposes (ESP) context, where students must communicate effectively for academic and professional goals, oral presentation skills are especially important. However, many college students struggle with nervousness, low self-esteem, and a lack of opportunities to practice speaking English in traditional live presentations. The current study examines students’ opinions regarding the usage of video-recorded presentations as a substitute oral presentation task in an ESP class to address the issues. 26 students studying Civil Engineering at a private university in Indonesia participated in the study, which used a quantitative research approach. Students’ opinions prior to, during, and following video-recorded presentations were examined using a closed-ended questionnaire using a five-point Likert scale. The results show that students' perceptions of video-recorded presentations are generally favourable. Pronunciation, fluency, grammatical accuracy, and presentation structure were all evaluated by most participants as being improved by this method. Additionally, speaking anxiety was lessened, confidence was boosted, and adequate preparation time was provided by video-recorded presentations. Students' enthusiasm was also bolstered by encouraging comments from their teachers and peers. Video-recorded presentations were seen as a helpful and encouraging learning technique, even though they required extra preparation time. The study concludes that, in ESP and English as a Foreign Language (EFL) context, video-recorded presentations can be a useful teaching technique for improving students' oral presentation skills.
Pengaruh Personal Branding dan Service Desired terhadap Customer Retention Gojek di Pasuruan Zenikasari, Jilan; Oktafiah, Yufenti; Rachmawati, Dwita Laksmita
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 4 No. 2 (2025): Juli-Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v4i2.3553

Abstract

The development of application-based digital services, such as Gojek, requires service providers to focus not only on efficiency but also on the quality of interactions between partners and users. In the context of increasingly fierce competition, customer retention is crucial. One factor that can influence user loyalty is how partners build their self-image (personal branding) and the extent to which the services provided meet customer expectations (service desires). This study aims to determine the effect of personal branding and service desires on customer retention among Gojek service users in Pasuruan City. This study used a quantitative approach with a survey method. A sample of 70 respondents was selected using a purposive sampling technique. Data were collected through a questionnaire and analyzed using multiple linear regression.  The partial test results (t-test) show that personal branding has a significant effect on customer retention with a calculated t value of 5.339 ttable 1.667 and a significance of 0.000 <0.05. Service desired also has a significant effect on customer retention with a calculated t value of 5.050> ttable 1.667 and a significance of 0.000 <0.05. The simultaneous test (F test) shows a calculated F value of 19.970> Ftable 3.13 and a significance of 0.000 <0.05, which means that both variables together have a significant effect on customer retention. The coefficient of determination (R2) value of 0.373 indicates that 37.3% of the customer retention variable is influenced by personal branding and service desired, while the rest is influenced by other factors outside the study.  These findings demonstrate the importance of building a strong personal brand and meeting customer expectations in increasing user loyalty to digital services like Gojek.
DIGITAL READING AND VOCABULARY DEVELOPMENT THROUGH LEARNING MANAGEMENT SYSTEM: A REVIEW OF INDONESIAN EFL STUDIES IN THE POST-PANDEMIC ERA Bagia, Muhammad Andrie; Rachmawati, Dwita Laksmita
TEACHING : Jurnal Inovasi Keguruan dan Ilmu Pendidikan Vol. 6 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/teaching.v6i1.9501

Abstract

ABSTRACT The COVID-19 pandemic accelerated the adoption of Learning Management Systems (LMS) in English as a Foreign Language (EFL) instruction in Indonesia, and this practice has continued into the post-pandemic phase, particularly in the development of digital reading skills and vocabulary acquisition. This study aims to systematically examine empirical findings concerning the effectiveness of LMS in the Indonesian EFL context. The method employed was a systematic literature review following the PRISMA framework, analyzing twenty articles published between 2021 and 2025 through stages of identification, screening, eligibility assessment, and inclusion based on criteria requiring empirical studies focused on LMS use in Indonesian EFL settings and reporting data on reading or vocabulary outcomes. The data were analyzed using qualitative thematic synthesis to identify dominant patterns of findings. The results indicate that LMS expands access to authentic texts, enhances learning flexibility, and facilitates repeated exposure, contributing to improvements in reading comprehension and vocabulary mastery, particularly when combined with explicit tasks such as structured quizzes and digital glossaries. Its effectiveness is influenced by self-regulation, digital literacy, and the quality of instructional design. Conceptually, this review underscores the importance of integrating Self-Regulated Learning, managing Cognitive Load, and applying blended learning approaches as foundational principles for strengthening LMS-based EFL instructional design. ABSTRAK Pandemi COVID-19 mempercepat adopsi Learning Management System (LMS) dalam pembelajaran Bahasa Inggris sebagai Bahasa Asing (EFL) di Indonesia dan praktik tersebut berlanjut pada fase pascapandemi, khususnya dalam pengembangan keterampilan membaca digital dan penguasaan kosakata. Penelitian ini bertujuan mengkaji secara sistematis temuan empiris terkait efektivitas LMS dalam konteks EFL Indonesia. Metode yang digunakan adalah systematic literature review dengan kerangka PRISMA terhadap dua puluh artikel terbitan 2021–2025 melalui tahapan identifikasi, penyaringan, uji kelayakan, dan inklusi berdasarkan kriteria artikel empiris, berfokus pada LMS dalam EFL Indonesia, serta melaporkan data membaca atau kosakata. Data dianalisis menggunakan sintesis tematik kualitatif untuk mengidentifikasi pola temuan utama. Hasil menunjukkan bahwa LMS memperluas akses teks autentik, meningkatkan fleksibilitas belajar, serta mendukung paparan berulang yang berdampak pada peningkatan pemahaman bacaan dan kosakata, terutama ketika disertai tugas eksplisit seperti kuis dan glosarium digital. Efektivitasnya dipengaruhi oleh regulasi diri, literasi digital, dan kualitas desain instruksional. Secara konseptual, kajian ini menegaskan pentingnya integrasi Self-Regulated Learning, pengelolaan Cognitive Load, dan pendekatan blended learning sebagai fondasi penguatan desain pembelajaran EFL berbasis LMS.