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Kusumapradja, Rokiah
Universitas Esa Unggul
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The Influenced Factor of Revisits Patient Intention to The Executive Polyclinic Hospital A. Stefanus Andi Pranata; Andry Andry; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The executive polyclinic is one of the health services options available in hospitals, where the trend of visits tends to increase at this time, both prior visits and new visits. The determinants that influence the visit have not been extensively studied empirically. The purpose of this study is to look at the impact of service quality and marketing mix parameters on the frequency of patient return visits, as mediated by patient satisfaction, at Hermina Ciruas Hospital's Executive Polyclinic. This study used a cross-sectional strategy with 201 respondents who were frequent visitors to the Executive Polyclinic of Hermina Ciruas Hospital. The independent variables in this study are reliability, tangibility, responsiveness, assurance, empathy, customer needs, cost, convenience, and communication. Patient satisfaction is the intervening variable. Meanwhile, the intention to return patient is the dependent variable. Path analysis is a type of data analysis. The customer needs factor (b=0.226; p=0.006) has a direct impact on patient satisfaction with the Executive Polyclinic's services. The patient's intention to return to the Executive Polyclinic was influenced by the assurance factor (b=-0.077; p=0.009), tangibility (b=0.257; p=0.027), cost (b=0.043; p=0.042), convenience (b=0.075; p=0.002), and patient satisfaction (b=0.232; p=0.012). The most important aspect influencing the patient's decision to return to the Executive Polyclinic is tangibility. Hospitals must concentrate on maintaining and improving physical facilities in order to maintain the desire for recurrent patient visits
Mediating Role of Work Environment in The Effect of Occupational Health, Safety Management System, And Teamwork over Patient Safety Climate According to Nurses’ Perception Roveny Roveny; Rokiah Kusumapradja; CSP Wekadigunawan
Journal of Multidisciplinary Academic Vol 4, No 6 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Patient safety has been recognized as the biggest challenge in the global public health system. A good patient safety climate initiates planning for safe care. Also, the patient safety climate issue has become a top priority in the X Hospital. This study aims to reveal empirical evidence of the effect of occupational health and safety management systems, teamwork on patient safety climate with the mediation effect over work environment based on empirical research. In this research, we use cross-sectional method to processed path analysis with a 49 of total sampling at X Hospital. The data is obtained using a questionnaire form. The results show, path analysis of occupational health and safety management system had a positive effect on the patient safety climate, teamwork had a positive effect on the patient safety climate, the work environment had a positive effect on patient safety climate, and the safety and health management system had a positive effect on the work environment, teamwork had a positive effect on the work environment. In the case of the mediating effect of the work environment, the correlation of the occupational health and safety management system and teamwork was also positive. Improved occupational health and safety management systems, as well as teamwork mediated by the work environment, will enhance the patient safety climate
The Social Media Marketing Effect On Brand Awareness And Brand Loyalty In Lasik Clinic Jakarta, Indonesia Frizky Ramadhan; Tantri Yanuar Rahmat Syah; Mohamad Reza Hilmy; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The number of internet users in Indonesia has increased every year reached 18.9% of 171.17 million Indonesians have accessed social media services. Social media is known to be a place for effective and efficient promotion. Thus, the one of clinics namely Lasik Clinic is operating in the field of Lasik surgery. Founded in 2017, only less than 20% of new patients knew the clinic through social media. Social media marketing (SMM) is a marketing process through social media platforms. Brand awareness (BA) is the ability of customers to remember a brand. Brand loyalty (BL) is a measure of the customer's relationship to a brand. Social media marketing is known to increase BA and BL. Thus, in this study study aims to analyze the effect of SMM on BA and BL of the clinic. Data collection was carried out using questionnaires on 100 patients and families which is the data performed validity and reliability tests. Here, data analysis was processed using the SEM LISREL method. The results of the data description obtained SMM, BA, BL on the questionnaire included in the high category with each value 82.14%, 81.87%, and 84.73%. The results of data analysis showed that there was a significant influence between SMM on BA (T = 5.13) and BL (T = 4.74) which was in accordance with some previous studies whereas BA had no significant effect on BL (T = 1.72) which not in accordance with previous research. This may be caused by other factors not examined in this study.
The Effect of Emotional Intelligence and Spiritual Intelligence on Nurses Caring Behaviours with The Leadership Style Over Intervening Variable Yuni Asmi; Rokiah Kusumapradja; Wahyuni Dian Purwati
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Nurses are required to always provide good nursing care to their patients. In this case, the nurse must show a caring attitude, establish a trusting relationship, be sensitive to feelings a patient, and care for all patients sincerely, where these attitudes are included in the nurse's caring behaviour. But in reality, there are still many nurses who have not been able to apply caring behaviour when carrying out nursing care. One of the factors that can influence caring behaviour is emotional intelligence, spiritual intelligence, and effective communication which is certainly influenced by the superior's leadership style. Thus, this study aims to determine the relationship between emotional intelligence and spiritual intelligence, effective communication and leadership style on the caring behaviour of nurses at X Hospital Tangerang. The design of this research is quantitative research. Sampling was done using a total sampling method where the sample consisted of 33 nurses. The data obtained were processed using the Path statistical test (path analysis) of the Amos program. The results showed that there was a significant influence of the emotional intelligence variable on nurses' caring behaviour (p = 0.006). Another finding is that there is no influence of spiritual intelligence on nurses' caring behaviour (p = 0.398) as well as effective communication which also has no significant effect on nurse caring behaviour (p = 0.122). However, the results showed that there was a significant influence of leadership style on nurse caring behaviour (p = ***) and effective communication also had a significant effect on nurse caring behaviour (p = 0.016). The findings obtained from this study were that emotional intelligence and spiritual intelligence affect the caring behaviour of nurses where the superior leadership style is the intermediary. With the existence of health workers who have high emotional intelligence and spiritual intelligence, it is hoped that nurses will be formed who have empathy, compassion, are wiser and improve the quality of nursing care so that caring behaviour that can cause comfort in patients can be formed. Leadership style is an intervening variable in this study. This variable connects emotional intelligence and spiritual intelligence and effective communication on nurse caring behaviour. One of the caring behaviours shown by superiors is by being a role model for the nurse in charge, with the hope that nurses can be motivated to apply caring behaviour to patients, moreover Daan Mogot Tangerang Hospital is a hospital with a military nuance. Therefore, by applying caring behaviour which is based on high emotional intelligence, it will provide a special plus for this hospital. The emotional intelligence of a boss is able to make patients and nurses feel comfortable with their attitude in leading and directing.
Unggul Daycare Human Resource Business Planning Mohammad Munir; Tantri Yanuar Rahmat Syah; Samerdanta Pusaka; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The objective in this business planning Unggul Daycare is a child care agency for children in 3 to 6 years it means that the temporally subside a parenting role in caring and nursing children by providing the best service to meet customer demand for customer satisfaction. The basic analysis and operational thinking of daycare is performed using HR stages or HR model consisting of strategy, system, staffing, share value, structure, skill and style. Strategic location is needed to support daycare business, the observation location at Head Office PT. ASABRI (Persero), Jalan Mayjen Sutoyo No. 11, Cawang, East Jakarta.
Patient Identification Impact Towards Patient Safety Laurensia Brigitta Astinawati; Ratna Indrawati; Rokiah Kusumapradja; Endang Ruswanti
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The big issue that was happened in X Hospital particularly in 2018 is mainly related to the patient’s status assessment and effective communication. It focuses on reporting critical laboratory value which can inhibit the follow-up of treatment and patient safety. This research aims to provide empirical evidence of patient identification effect and effective communication of patient safety through the quality of hospital services. A quantitative analytical method with a causality research design was used as the research method. The analysis unit is the inpatient unit in X hospital. In this study, the multinomial logistic analysis and multiple regression were used for data analysis. The results of this research showed that the patient’s identification and effective communication as well as the quality of hospital services were significantly affected to patient safety. In this study, we obtain the patient identification has positively affected and significant on patient safety and quality of hospital services. For the effective communication, which focuses on reporting critical laboratory value, does not affected patient safety and quality of hospital services. Quality of hospital services does not mediate patient safety cause patient’s identification, and effective communication influence directly on patient safety.
The Role of Quality Work of Life on Turnover Intention in Gading Pluit Hospital Kartika Lilisantosa; Rokiah Kusumapradja; Rina Anindita; Endang Ruswanti
Budapest International Research in Exact Sciences (BirEx) Journal Vol 3, No 4 (2021): Budapest International Research in Exact Sciences, October
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birex.v3i4.2645

Abstract

Turnover is a problem, often faced by an organization, including hospital organizations. High nurse turnover will disrupt hospital productivity, and increase hospital budgets to carry out recruitment, selection and training. Nurses might have the desire to move (Turnover Intention) which results in the nurse's decision to leave her job. Nurse turnover at Gading Pluit Hospital showed an increase from 9.3% (in 2019) to 15.5.0% (in 2020) with the largest percentage coming from inpatient nurses (86.7%). This study was conducted to identify the effect of Quality Work of Life (QWL), work stress, and organizational citizenship behavior (OCB) of inpatient nurses on turnover intention (TOI) at Gading Pluit Hospital. This research used mixed methods. Proof of the hypothesis using the causality method with SEM-PLS analysis then followed by qualitative method. The study was carried out from May to August 2021 using a saturated sample of 101 out of 107 nurses, followed by random inter-views with 5 nurses. The results showed that there was an influence of Quality of Work Life and Organizational Citizenship Behavior on Turnover Intention. OCB increased the effect of QWL in lowering TOI. Work stress with medium index has not affected OCB and TOI. Efforts to reduce Turnover Intention can be done by improving the Quality of Work Life and regulating the OCB behavior to in-crease a positive impact on nurses in carrying out their duties and functions. Interview results indicate the need to adjust the remuneration system, health insurance, and improve communication between management and nurses.
Pengaruh Pengetahuan, Sikap dan Motivasi Perawat Terhadap Pelaksanaan Keselamatan Pasien pada Unit Rawat Inap Rumah Sakit Umum Daerah Sekayu Nora Aminayanti; Rokiah Kusumapradja; Muhammad Arrozi
Jurnal Health Sains Vol. 2 No. 7 (2021): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v2i7.223

Abstract

Patient safety concerns within healthcare organizations have come to the attention of the world and the health world responded with great efforts to address the problem. The level of knowledge of health workers about Patient Safety, motivation and attitude are internal factors that are very influential. To be able to realize the application of patient safety in hospitals is strongly influenced by the role of human resources service providers. Human Resources has the largest population in hospitals compared to other personnel and has the longest time of direct contact with patients is nurses. Therefore, the researchers conducted this study with the aim to analyze the Influence of Knowledge, Attitudes and Motivation of Nurse Work on the Implementation of Patient Safety in Inpatient Installation of Sekayu Regional General Hospital on 105 nurses in hospitals using multiple linear regression analysis. Data collection techniques use primary data questionnaire using 5 scales or likert scales. The results of the study obtained: (1) knowledge, attitudes and motivations have a simultaneous effect on the implementation of patient safety; (2) knowledge has a significant effect on the implementation of patient safety and has a positive influence; (3) attitudes have a significant effect on the implementation of patient safety and have a positive influence; (4) motivation has no significant effect on the implementation of patient safety. Attitudes are variables that have the most influence on the implementation of patient safety. This indicates that nurse foster care needs to be given more attention to the implementation of patient safety in hospital Sekayu, while knowledge and motivation become supporting variables for the variable attitude of foster care nurses in carrying out patient safety efforts.
Theory Organizational Behaviour untuk Menganalisa Pengaruh Psychological Well-Being dan Job Attitude terhadap Perawat Klinis Ahmad Fauzi; Rina Anindita; Rokiah Kusumapradja
Jurnal Health Sains Vol. 2 No. 11 (2021): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v2i11.328

Abstract

Job Attitude nurses become the basis of the formation of good health services, one of the dimensions of job attitude is job satisfaction. Clear career development makes nurse job satisfaction good and has a loyalty impact on the hospital. Psychological well-being is the most important part of the nurse's Turn Over Intention process. The number of job demand nurses in daily activities causes job attitude nurses to be not good and nurses feel dissatisfied with high job demand. The goal is to analyze the effect of Job Demand and Career Development on The Job Attitude of Nurses In Class C Hospitals Through Psychological Well-being as an Intervening Variable. Research methods with an associative quantitative descriptive approach with cross-sectional research design. The data analysis technique used is path analysis and uses 63 nurses as a saturated sample of research. The result is the Effect of Job Demand and Career Development on Nurse Job Attitude Through Psychological Well-being as an Intervening Variable. Broadly speaking there is the Influence of Job Demand and Career Development on Job Attitude Through Psychological Well-being in Class C Hospital Tangerang City. Management must make a Determination of Work load of each nursing unit in the Hospital so that it can create a good assignment, plan the nurse's career development work program and make a corner of complaints so that every problem can be resolved properly. Further research needs to develop with a larger sample and add independent variables to be more widespread in the discussion
Preferensi Pasien sebagai Media Menuju Loyalitas, Dampak Dari Implementasi Relationship Marketing Vitasya Nusantari; Wekadigunawan Wekadigunawan; Rokiah Kusumapradja
Jurnal Health Sains Vol. 2 No. 12 (2021): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v2i12.369

Abstract

Patient loyalty is the hope of all health care providers especially hospitals. This certainly must begin with the differentiation strategy of the hospital so that the patient's tendency arises to choose and always reuse the hospital of their choices. This study aims to analyze the relationship between Relationship Marketing, patient preferences for the choice of treatment and its relationship with the formation of loyalty thereafter. With the background of this research is to determine the tendency of patients in choosing a place of treatment with marketing strategies implemented by hospital management in the form of a more personal approach that focuses on the needs and care for patients with the hope of making patients loyal to the hospital. The study was conducted in 2019, at Hospital X in DKI Jakarta Province, located on Jalan Salemba Tengah, Kec. Senen, Jakarta Pusat. The population in this study was adult patients confined to general outpatients at X Hospital at a certain time, using a purposive sampling method. The number of samples using the Slovin formula were 245 respondents. This study uses the Structural Equation Model (SEM) method with the statistical program SmartPLS version 3.0. By proposing 4 hypotheses and with the results all hypotheses are accepted. The results of this study indicate that patient preferences are proven to mediate the relationship between relationship marketing and patient loyalty at Hospital X with management implications that the tendency of patients to choose hospitals is because of the flexibility of patients to provide input, suggestions for the progress of Hospital X, so that patients feel care and respect and this makes the patient remain loyal to continue to choose Hospital X as a place for treatments
Co-Authors ., Astina A. Stefanus Andi Pranata Abdul Kadir Adhikara, Arrozi Adhikara, M. F. Arrozi Agusdini Banun Saptaningsih Ahmad Fauzi Aida, Mus Aini Nadhifah Akram Hamzah, Muhammad Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Anas, Aswar Andri J. Girsang Andry Andry Andry Andry ANDRY, ANDRY Aprianes Wijaya Arif Rahman Hakim Arrozi Adhikara, M.F Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Ayu Larasati Azis, Awalia Bayu Martanto Adji, Bayu Martanto Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding Cholifihani, Muhammad CSP Wekadigunawan Dalle, Muhammad Basri Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Dwi Purnomo Dwi Yanti Elok Palupi Dwi Zulfita Dwinijanti, Lenny Edward Marpaung, Yohan Elvina. R. M Endang Ruswanti Endang Ruswanti Endang Ruswanti Endang Ruswanti Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Erry Yudhya Mulyani Erry Yudhya Mulyani Erry Yudhya Mulyani Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Fera, Yuliana Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fitria Sarnita Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Harahap, Sabasdin Harizan, Harizan Hasyim Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim HENDRA GUNAWAN B11211055 Henry Andrean Herlina Herlina Herwanto Herwanto Hidayat, Yahya Rachmana Hilmy, M. Reza Hilmy, Mohammad Reza I Ketut Suada Idrus Jus'at Idrus Jus'at Idrus Jus'at Idrus Jus’at Indawati, Laela Intan Silviana Intan Silviana Mustikawati Intan Silviana Mustikawati Irdan Irma Kartiani Irma Suryani Irwan Kusnanda Ismanto, Reno Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lily Widjaya M Reza Hilm M. F. Arrozi Adhikara M. Reza Hilmy M. Tryanza Maulana M.F Arrozi Adhikara M.F. Arrozi Adhikara Ma’ruf, Ma’ruf Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Mukhayadi, Mohammad Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Munawar Mus Aida Mustikawati, Intan Silviana Natsir Nugroho Ningsi, Fitri Nofierni Nofierni Nofierni Nofierni Nofierni Nofierni Nofierni, Nofierni Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli NURBANI, LISA Nurdianah, Nurdianah Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Pratiwiningsih, Amanda Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rahmadina, Rahmadina Ramli Ramli Rasipin Rasipin RATNA INDRAWATI Rian Adi Pamungkas Rian Adi Pamungkas Rian Adi Pamungkas Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Roveny Roveny Ruga, Forestriano Bayu Putra Rusdiana, Ima Ruth Novia Elnasanti Sabarudin Sabarudin Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka sandra dewi Sandra dewi Sandra Dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Siska Nerita Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana SURYANTI, DESTI IKA Susanti Sugianto Susilawati Susilawati Tantri Yanuar Rahmat Syah Tengker, Ruth Faleria Titta Gusni Salim Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Triani, Neks Ulfa, Zuriyati Veimina Surya Veithzal Rivai Zainal Venera, Gaby Victor Livinus Victor Livinus, Victor Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Waliyudin Waliyudin Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Wicaksana, Harits Hijrah Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi YANTI, APRILIA RINA Yanuar Ramadhan Yosritzal, Yosritzal Yuni Asmi Zahratul Idami Zainuddin, Zainuddin Zuriyati Ulfa