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All Journal Journal Publicuho Jurnal Pengabdian Nusantara (JPN) Journal Publicuho NeoRespublica : Jurnal Ilmu Pemerintahan
La Ode Muhammad Elwan
Universitas Halu Oleo
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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PELAYANAN ADMINISTRASI DAN KEPUASAN PUBLIK: Studi Kasus Dinas Kependudukan dan Catatan Sipil Kota Kendari Adrian Tawai; La Ode Muhammad Elwan; La Ode Muh. Munadi
Journal Publicuho Vol. 8 No. 1 (2025): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i1.657

Abstract

The Population and Civil Registry Service provides various services such as making Resident Identity Cards, Family Cards, birth certificates, death certificates and other population documents. This research specifically evaluates the extent to which the services provided by the Kendari City Population and Civil Registry Service meet community expectations, using a survey that includes speed of service, accuracy of data, friendliness of officers, ease of access to information, and supporting facilities. The results of the research show that there are still several problems related to speed of service (14,5% or 29 respondents strongly disagree), data accuracy (8,5% or 17 respondents strongly disagree), and friendliness of officers (19% or 38 respondents strongly disagree). agree), easy access to information (10,5% or 21 respondents strongly disagree), and adequate supporting facilities (5,5% or 11 respondents strongly disagree). This research concludes that the Kendari City Population and Civil Registry Service must continue to improve service quality by making it more transparent and accountable.
STRATEGI PEMERINTAH KABUPATEN KOLAKA DALAM PENGUATAN TATA KELOLA PROGRAM CORPORATE SOCIAL RESPONSIBILYTY (CSR) ABDUL SABARUDDIN; La Ode Muhammad Elwan; Maulid
Journal Publicuho Vol. 8 No. 2 (2025): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i2.745

Abstract

This study aims to analyse the strategy employed by the Kolaka Regency Government in strengthening the governance of the Corporate Social Responsibility (CSR) program. The research utilises a qualitative approach, with data collection techniques that include in-depth interviews with key informants, regional policy documentation analysis, and a literature review. The findings indicate that the Kolaka Regency Government plays a pivotal role in policy formulation, facilitating cross-sector coordination, and overseeing CSR programs. Strategies implemented include the establishment of a Corporate Social and Environmental Responsibility (CSR) forum, which serves as a platform for collaboration among government entities, businesses, communities, and academic institutions. However, challenges persist, including a limited understanding of CSR implementation, suboptimal coordination efforts, and institutional constraints. The conclusion of this study underscores the necessity of enhancing local regulations, improving institutional capacity, and fostering sustainable partnerships as strategic measures to ensure the effectiveness and sustainability of CSR governance in Kolaka Regency.
KOLABORASI MULTISTAKEHOLDER DALAM PERCEPATAN PENURUNAN STUNTING DI KABUPATEN KOLAKA Maulid; Taslim Fait; Abdul Sabaruddin; La Ode Muhammad Elwan
Journal Publicuho Vol. 8 No. 2 (2025): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i2.746

Abstract

This study aims to analyse the Kolaka District Government's policies for accelerating stunting reduction, examine the implementation of multi-stakeholder collaboration, and identify factors that support or hinder the effectiveness of this collaboration. The research employs a descriptive qualitative approach, utilising data collection techniques such as in-depth interviews, documentation studies, and participatory observation. The results indicate that the Kolaka Regency government has demonstrated commitment through regional regulations and the establishment of a cross-sectoral institutional structure via the Stunting Reduction Acceleration Team (TPPS). The team has effectively consolidated the roles of government, the private sector, civil society, and educational institutions. Key supporting factors include the commitment of local leaders, the integration of target data based on names and addresses, and the strengthening of communication forums. Inhibiting factors consist of the limited capacity of stakeholders, disproportionate budget allocations, and weak integrated monitoring and evaluation systems. This research highlights the significance of adaptive and inclusive collaborative governance in enhancing the effectiveness of stunting reduction policies in the regions.
PELAKSANAAN TERTIB ADMINISTRASI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA KANTOR LURAH NAMBO KECAMATAN NAMBO KOTA KENDARI Suriyani BB; La Ode Muhammad Elwan; Iwan P; Usman
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.903

Abstract

This study aims to analyse the implementation of administrative order in improving public service quality at the Nambo Village Office, Nambo District, Kendari City. This research uses a descriptive qualitative approach, with data collection techniques through observation, interviews, and documentation. The study's results show that, although the Nambo Village Office has made efforts to implement administrative orders through a structured system, staff training, and the use of technology in data management, several challenges still affect public service quality. These challenges include complex procedures, long processing times, limited human resources, and a lack of transparency in budget management. On the other hand, the quality of public service at the Nambo Village Office is generally good, with adequate facilities, reliable service, and a commitment from the office to provide fast, efficient, and transparent services. However, there are issues with inconsistent staff responsiveness, limited facilities, and technical challenges that affect the public's comfort. Therefore, this study recommends improvements in efficiency, transparency, and the enhancement of professionalism and responsiveness of staff to improve the quality of public service at the Nambo Village Office.
Co-Authors Adrian Tawai Ales Asriani Dewi Anggraini Dian Putri Asriati T Husain, Muh. Najib Iwan P Jopang Jopang La Ode Agus Said, La Ode Agus La Ode Aslim La Ode Monto Bantu La Tarifu Maulid Maulid Muh. Azhar Z Muhammad Yusuf Munadi Munadi Najib Husain Risky Wilda Yanti Sartono Sartono Sartono Sumadi Dilla Suriyani BB Suriyani BB Taslim Fait Taufik Taufik Taufik Usman Utha, Arifin Zulfiah Larisu