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All Journal International Journal of Evaluation and Research in Education (IJERE) ComEngApp : Computer Engineering and Applications Journal Jurnal Ilmu Komputer dan Informasi Computer Engineering and Applications Journal (ComEngApp) TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics JUITA : Jurnal Informatika Proceeding of the Electrical Engineering Computer Science and Informatics Computer Engineering and Applications Journal (ComEngApp) Jurnal Informatika Upgris Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Ilmiah Matrik Indonesian Journal of Information System JITK (Jurnal Ilmu Pengetahuan dan Komputer) JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Martabe : Jurnal Pengabdian Kepada Masyarakat Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Jurnal Informatika Global Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Jurnal Abdimas Mandiri Indonesian Journal of Electrical Engineering and Computer Science Reswara: Jurnal Pengabdian Kepada Masyarakat Journal of Computer Networks, Architecture and High Performance Computing Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Brilliance: Research of Artificial Intelligence Indonesian Community Journal International Journal of Advanced Science Computing and Engineering JEECS (Journal of Electrical Engineering and Computer Sciences) AnoaTIK: Jurnal Teknologi Informasi dan Komputer Jurnal INFOTEL Journal of Computer Science Application and Engineering
Ahmad Sanmorino
Universitas Indo Global Mandiri
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Matrik

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ANALISIS LAYANAN WEBSITE PERPUSTAKAAN SUMATERA SELATAN DALAM MENINGKATKAN KEPUASAN PENGGUNA Masroni Dedi Kiswanto; Terttiaavini Terttiaavini; Ahmad Sanmorino
Jurnal Ilmiah Matrik Vol 19 No 3 (2017): Jurnal Ilmiah Matrik
Publisher : Direktorat Riset dan Pengabdian Pada Masyarakat (DRPM) Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (638.951 KB) | DOI: 10.33557/jurnalmatrik.v19i3.389

Abstract

The purpose of this study is to analyze the factors that affect user satisfaction on the website library South Sumatra using webqual 4.0 method. Data collection in this research is done by spreading kuisioner to 40 respondent. The result of correlation test in research shows that the quality of usage and quality of information have a positive relationship while the quality of interaction has a negative relationship with user satisfaction. When viewed based on t test shows that the variable quality of usage and quality of information have a positive effect on user satisfaction library website south sumatera. While the quality of interaction variables do not have a positive effect on user satisfaction library website of South Sumatera, thus the quality of library service website of South Sumatera needs to be increased in order to increase user satisfaction.
Co-Authors Ade Fathurahman Agustina Heryati Aldri Frinaldi Amalia, Rianti Amirah Antony, Fery Anwar, Yatama Zahra Ariati, Nining Aulia, Beta DEWI SARTIKA Dhamayanti Dhamayanti Dhamayanti Dhamayanti Dhamayanti Dhamayanti, Dhamayanti Ditho Hersilava Dwi Asa Verano Ermatita - Faradillah Faradillah Faradillah Fery Antony Hartini Hartini Haversyalapa, Ditho Heryati, Agustina Imelda Saluza, Imelda Isabella Isabella Isabella, Isabella Juhaini Alie Juliansyah, Muhammad Agung Karimah, Fitrah Kartini, Aprianita Kesuma, Hendra Di Marcellina, Dona Marnisah, Luis Masroni Dedi Kiswanto Maulana, Muhammad Mico Megat Norulazmi Megat Mohamed Noor Muhammad Farhan Nazori Suhandi Purbasari, Nadira Putri Rendra Gustriansyah Ristina, Andan Rudi Heriansyah Sartika, Dewi Setiadi Yazid, Setiadi Setiawan, Ichan Shinta Puspasari Shinta Puspasari Suharmanto, Arvia Fildzah Sunardi, Hastha Suryati Suryati Sutrisna, Rangga Terttiaavini Terttiaavini, Terttiaavini Terttiaavini, Terttiaavini Terttiavini Verano, Dwi Asa Wiyanto, Ari Wulanda, Sanza Vittria Yovita, Sukma Yulianti, Evi