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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia J-SAKTI (Jurnal Sains Komputer dan Informatika) Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) The Indonesian Journal of Computer Science Edelweiss : Journal of Innovation in Educational Research Scientific Journal of Informatics
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Other

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Analisis Manajemen Risiko IT Pada Sistem Informasi Akademik Menggunakan ISO 31000 Fahlepi, Ridho; Fronita, Mona; Saputra, Eki; Hamzah, Muhammad Luthfi; Marsal, Arif; Daulay, Suandi
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 7, No 2 (2023): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v7i2.675

Abstract

The development of information technology is unavoidable. All aspects of human life require information technology. The use of information technology makes work easier to carry out. However, information technology also poses risks that can threaten the activities of an agency. The Pekanbaru College of Technology (STT) has implemented an Academic Information System (SIAKAD) to improve academic administration services, such as managing KRS, KHS, value input, schedules, and payments. Through interviews, it was identified possible risks that could disrupt business processes in the agency. The purpose of this study was to obtain an RPN (Risk Priority Number) value to provide recommendations for risk treatment in the Academic Information System (SIAKAD). The method used is ISO 31000 to measure the level of risk. The research stages include risk identification, risk analysis, calculation of RPN values, risk evaluation, and risk treatment. This research produces a level of risk from the highest to the lowest that can be used as a reference in the evaluation, treatment, and recommendations to overcome these risks.
Customer Satisfaction Analysis of ShopeeFood Service Quality using E-Servqual Method and Importance-Performance Analysis Yanti, Rahma; Megawati, Megawati; Zarnelly, Zarnelly; Saputra, Eki; Marsal, Arif
Sistemasi: Jurnal Sistem Informasi Vol 14, No 1 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i1.4785

Abstract

ShopeeFood was launched in April 2020. However, since its initial release, traffic to ShopeeFood services did not immediately perform well, as the platform had to compete with major players like GoFood and GrabFood, which are already well-known among the public. Numerous negative customer reviews about ShopeeFood indicate that customer satisfaction with the company's performance remains low. To measure the level of customer satisfaction, this study employed the E-Service Quality (E-Servqual) and Importance-Performance Analysis (IPA) methods. The results of the study show that, on average, the seven dimensions of E-Servqual measured exhibit a gap, with the average gap being negative. The highest gap was found in the "Responsiveness" dimension (-0.32), while the lowest gap was in the "Efficiency" dimension (-0.01). These findings indicate a discrepancy between customer expectations and satisfaction, suggesting that ShopeeFood's services are perceived as less satisfactory by its users. Data analysis revealed that the Importance-Performance Analysis (IPA) matrix for ShopeeFood's service quality highlights several attributes as top priorities for improvement. These attributes, identified through the Cartesian diagram of the Importance-Performance Analysis, fall under Quadrant I, specifically R11, RE16, and C19.
Measurement of User Satisfaction of ELSIMIL Application in Stunting Prevention in Indonesia using EUCS Method Zacky, M.; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 14, No 1 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i1.4627

Abstract

Stunting is a long-term nutritional problem diagnosed in children under two years old and characterized by shorter height difference compared to children of the same age. A public health concern, stunting increases a child's risk of illness and death and stunts their ability to thrive intellectually and physically. The government has given primary responsibility for preventing stunting to the National Population and Family Planning Agency (BKKBN). One of BKKBN's efforts is to develop the ELSIMIL application, which is a media application for screening, mentoring and preventing stunting. However, during the implementation of the use of the ELSIMIL application, there are many problems faced by the family assistance team and prospective brides, one of which is the lack of knowledge of prospective brides in running the ELSIMIL application, for example: during the registration of bride and groom data, there are still many errors in inputting data so that the results issued in the form of an ELSIMIL certificate do not match the condition of the prospective bride and groom. This study uses the End-User Computing Satisfaction (EUCS) method to assess user satisfaction in running the ELSIMIL application. This study shows that the content variable has a significant influence on user satisfaction compared to other variables such as accuracy, format, ease of use, and timeliness. The more relevant and quality information is presented, the more satisfied users will be. However, simultaneously all variables affect user satisfaction. The implications of these findings can provide valuable guidance for digital platform developers and related parties in designing more targeted and effective interventions, as well as facilitating desired behavioral changes in society.
UI/UX Analysis of Klik Pelalawan Application using Design Thinking Approach and System Usability Scale (SUS) Ramadhan, Rifky; Anofrizen, Anofrizen; Saputra, Eki; Syaifullah, Syaifullah
Sistemasi: Jurnal Sistem Informasi Vol 14, No 1 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i1.4926

Abstract

This study aims to redesign the UI/UX of the Klik Pelalawan application to enhance user comfort. Klik Pelalawan is a mobile application designed as a platform for submitting complaints or aspirations from the public to the local government of Pelalawan Regency. An initial assessment of the application's UI/UX was conducted using the System Usability Scale (SUS) method, accompanied by a survey of 35 residents of Pelalawan Regency. The assessment resulted in a score of 43, indicating that the application's usability level requires improvement. To address this issue, an analysis and redesign process was carried out using the Design Thinking methodology, which consists of five stages: empathize, define, ideate, prototype, and testing. During the testing phase, the redesigned UI/UX was reevaluated by 40 residents of Pelalawan Regency using the SUS method and a questionnaire. The new design achieved a score of 77, signifying that the redesigned UI/UX has successfully improved user comfort for the Klik Pelalawan application.
Analisa Kualitas Website Lancangkuning.Com Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis Nazaf, Latiful; Saputra, Eki; Megawati, Megawati; Zarnelly, Zarnelly; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 2 (2025): JPTI - Februari 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.484

Abstract

Website portal berita Lancangkuning.com dalam penerapannya masih terdapat permasalahan, seperti iklan yang besar yang mengganggu tampilan, navigasi yang kurang responsif, serta informasi yang jarang diperbarui. Sehingga penelitian ini berfokus pada dua hal utama yaitu pengukuran kualitas website Lancangkuning.com dan menganalisis apakah kualitas website memiliki pengaruh kepada kepuasan pengguna. Untuk mengukur kualitas website maka digunakan WebQual 4.0 yang selanjutnya hasilnya akan dipetakan pada kuadran Importance-Performance Analysis. Penelitian ini menggunakan 3 variabel independen yaitu dimensi pada WebQual seperti usability, information quality, dan service interaction quality. Selain variabel independen, terdapat variabel dependen yaitu customer satisfaction. Hasil pengukuran dari 100 responden penelitian menunjukkan bahwa sebanyak 2 atribut pernyataan berada pada kuadran I IPA dan 5 atribut pernyataan berada pada kuadran III IPA. Hasil uji t-statistic dan p-value menunjukkan bahwa seluruh dimensi pada WebQual mempengaruhi secara bersamaan. Dari hasil analisis pengaruh tersebut dapat disimpulkan bahwa perbaikan untuk kuadran I IPA dan kuadran III IPA harus berdasarkan prioritasi yaitu nilai kesenjangan dan dimensinya secara urut yaitu usability, information quality, dan service interaction quality.
Evaluasi Tingkat Kapabilitas Teknologi Informasi pada STAI Auliaurrasyidin Tembilahan Menggunakan Farmework COBIT 2019 Ansyari, Muhammad Fadli; Megawati; Saputra, Eki; Rozanda, Nesdi Evrilyan
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4553

Abstract

Information Technology (IT) plays a vital role in supporting operational efficiency and innovation, particularly in higher education. XYZ University has implemented the Integrated Academic Information System (AKSIA) to manage academic data and student services. However, technical challenges in system management require further evaluation using the COBIT 2019 framework. The evaluation focuses on DSS01 (Managed Operations), APO04 (Managed Innovation), and APO09 (Managed Service Agreements) domains, as determined through design factor analysis. Based on interviews, observations, and questionnaires analyzed using the Guttman scale and gap analysis, it was found that all domains are at Capability Level 1 with largely achieved performance: DSS01 at 75%, APO04 at 60%, and APO09 at 66%. The recommendations include improving process documentation, conducting routine monitoring of activities, and aligning services more closely with strategic needs. These steps are expected to elevate IT capability to higher levels and better support the institution's strategic objectives.
ANALISIS KEPUASAN PENGGUNA TERHADAP APLIKASI MOBILE LAYANAN TELEKOMUNIKASI BIMAPLUS MENGGUNAKAN METODE EUCS Fadillah, Muhammad Rezky; Megawati; Saputra, Eki; Rozanda, Nesdi Evrylian
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4554

Abstract

The Bima Plus application, launched by the Tri Provider, was the subject of a study aimed at analyzing the factors influencing user satisfaction. The End User Computing Satisfaction (EUCS) model was employed for this research. Seven variables were identified as influencing user satisfaction: Ease of Use (EOU), Timeliness (TIM), Security (SEC), Speed of Response (SOR), Content (CON), Accuracy (ACC), and Format (FOR). Analysis results indicated that four variables—Ease of Use, Timeliness, Security, and Speed of Response—had a significant impact on user satisfaction, with Security being the most dominant factor (coefficient of 0.497). Conversely, Content, Accuracy, and Format did not demonstrate significant influence. These findings suggest that security is the primary factor influencing user satisfaction, followed by response speed, timeliness, and ease of use.
Pemantauan Cerdas Berbasis IoT pada Kualitas Air Hidroponik untuk Optimalisasi Pertanian Presisi Ade Kusuma, Muhammad Wira; Ahsyar, Tengku Kharil; Saputra, Eki; Megawati, Megawati
Building of Informatics, Technology and Science (BITS) Vol 6 No 4 (2025): March 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i4.6589

Abstract

This study introduces an IoT-based hydroponic water quality monitoring system designed to enhance the efficiency, reliability, and accessibility of hydroponic environment management. The system monitors four key parameters: pH, temperature, Total Dissolved Solids (TDS), and water level, using sensors connected to an ESP8266 microcontroller. Data is transmitted in real-time via the MQTT protocol, processed through the Node-RED middleware, and stored in a MariaDB database. Interactive web-based data visualization supports data-driven decision-making and simplifies user monitoring of system conditions. Agile methodology and DevOps were implemented to ensure iterative system development, responsiveness to changes, and continuous updates via Continuous Integration/Continuous Deployment (CI/CD). Field tests conducted in a greenhouse environment demonstrated that the system could improve operational efficiency and sustainability, while also being flexible enough to adapt to various types of plants. The User Acceptance Test (UAT) yielded an average score of 4.8 out of 5, indicating high user satisfaction with the system's functionality and interface. This study also identifies future development opportunities, including the integration of additional sensors, automated control mechanisms, and predictive analytics powered by machine learning to optimize crop yields and management efficiency. With its innovative approach, this research not only advances IoT-based hydroponic technology but also makes a significant contribution to developing resilient, scalable, and efficient smart farming solutions.
Evaluasi User Experience Pada Aplikasi Maxim Mobile Menggunakan User Experience Questionnaire Permana, Jeki Harya; Megawati, Megawati; Saputra, Eki; Zarnelly, Zarnelly
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.6192

Abstract

Studi ini bertujuan untuk mengukur tingkat kepuasan pengguna aplikasi Maxim Ojek dan Transportasi serta memberikan rekomendasi untuk meningkatkan pengalaman pengguna. Penelitian ini bertujuan untuk mengevaluasi pengalaman pengguna aplikasi Maxim menggunakan metode User Experience Questionnaire (UEQ). Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei menggunakan kuesioner UEQ. Subjek penelitian adalah mahasiswa pengguna aplikasi Maxim di Pekanbaru dengan rentang usia 20-23 tahun. Karena populasi pengguna tidak diketahui, penentuan sampel menggunakan rumus Lemeshow. Data dikumpulkan melalui kuesioner yang dibagikan kepada 100 responden dan dianalisis menggunakan alat analisis data UEQ. Hasil penelitian menunjukkan bahwa pengguna memberikan nilai positif untuk sebagian besar variabel, seperti daya tarik (1.34), kejelasan (1.18), efisiensi (0.97), dan ketepatan (1.19). Namun, variabel kebaruan menerima skor yang lebih rendah dengan nilai 0.43. Diperlukan perbaikan pada aspek kebaruan dan akurasi lokasi untuk meningkatkan pengalaman pengguna aplikasi Maxim. Studi ini memberikan wawasan tentang kepuasan pengguna dan menawarkan ide untuk mengoptimalkan aplikasi.
The Impact of User Satisfaction on the Intention to Continuously use the Threads Application: An ECM Approach Asyraf, Fajri Muhammad; Anofrizen, Anofrizen; Syaifullah, Syaifullah; Saputra, Eki
SISTEMASI Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i2.5027

Abstract

Retaining user loyalty amidst the intensifying competition in social media platforms is a significant challenge for app developers. Threads, Meta’s new microblogging platform, experienced a sharp decline in daily active users following its initial launch, despite rapid early user growth. This study aims to analyze the factors influencing user satisfaction and the intention to continue using Threads through the lens of the Expectation Confirmation Model (ECM). This research employs a quantitative approach, collecting data via an online questionnaire distributed to 120 respondents. The data was analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings indicate that Satisfaction is a key variable with a significant impact on Continuance to Use, whereas Perceived Usefulness does not significantly influence Continuance to Use. Additionally, Enjoyment plays a crucial role in enhancing both Satisfaction and Continuance to Use, emphasizing the importance of emotional factors in user experience. This study suggests that app developers should prioritize user satisfaction by improving service quality and relevant features while enhancing the app’s overall value to sustain user loyalty.
Co-Authors Ade Kusuma, Muhammad Wira Ahsyar, T. Khairil Ahsyar, Tengku Khairil Ahsyar, Tengku Kharil Alriwanda, A Angraini Angraini Angraini, Ria Anmi, Fauzi Hidayatul Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Febi Nur Salisah Febi Nur Salisah, Febi Nur Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Herliza, Herliza Indah Lestari, Indah Intan, Sri Jazman, Muhammad Luthfi Hamzah, Muhammad M Afdal M Yogi M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muttakin, Fitriani Nanda Nazira Nasrul, Ilham Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Permana, Jeki Harya Prananda, Yaldri Oktra Raditya, Muhammad Zacky Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Syafril Siti Monalisa Solehan Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Wulan, Damar Yanti, Rahma Zacky, M. Zarnelly Zarnelly