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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia J-SAKTI (Jurnal Sains Komputer dan Informatika) Journal of Informatics, Electrical and Electronics Engineering Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) The Indonesian Journal of Computer Science Edelweiss : Journal of Innovation in Educational Research
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Other

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UI/UX Analysis of Klik Pelalawan Application using Design Thinking Approach and System Usability Scale (SUS) Ramadhan, Rifky; Anofrizen, Anofrizen; Saputra, Eki; Syaifullah, Syaifullah
Sistemasi: Jurnal Sistem Informasi Vol 14, No 1 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i1.4926

Abstract

This study aims to redesign the UI/UX of the Klik Pelalawan application to enhance user comfort. Klik Pelalawan is a mobile application designed as a platform for submitting complaints or aspirations from the public to the local government of Pelalawan Regency. An initial assessment of the application's UI/UX was conducted using the System Usability Scale (SUS) method, accompanied by a survey of 35 residents of Pelalawan Regency. The assessment resulted in a score of 43, indicating that the application's usability level requires improvement. To address this issue, an analysis and redesign process was carried out using the Design Thinking methodology, which consists of five stages: empathize, define, ideate, prototype, and testing. During the testing phase, the redesigned UI/UX was reevaluated by 40 residents of Pelalawan Regency using the SUS method and a questionnaire. The new design achieved a score of 77, signifying that the redesigned UI/UX has successfully improved user comfort for the Klik Pelalawan application.
Analisa Kualitas Website Lancangkuning.Com Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis Nazaf, Latiful; Saputra, Eki; Megawati, Megawati; Zarnelly, Zarnelly; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 2 (2025): JPTI - Februari 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.484

Abstract

Website portal berita Lancangkuning.com dalam penerapannya masih terdapat permasalahan, seperti iklan yang besar yang mengganggu tampilan, navigasi yang kurang responsif, serta informasi yang jarang diperbarui. Sehingga penelitian ini berfokus pada dua hal utama yaitu pengukuran kualitas website Lancangkuning.com dan menganalisis apakah kualitas website memiliki pengaruh kepada kepuasan pengguna. Untuk mengukur kualitas website maka digunakan WebQual 4.0 yang selanjutnya hasilnya akan dipetakan pada kuadran Importance-Performance Analysis. Penelitian ini menggunakan 3 variabel independen yaitu dimensi pada WebQual seperti usability, information quality, dan service interaction quality. Selain variabel independen, terdapat variabel dependen yaitu customer satisfaction. Hasil pengukuran dari 100 responden penelitian menunjukkan bahwa sebanyak 2 atribut pernyataan berada pada kuadran I IPA dan 5 atribut pernyataan berada pada kuadran III IPA. Hasil uji t-statistic dan p-value menunjukkan bahwa seluruh dimensi pada WebQual mempengaruhi secara bersamaan. Dari hasil analisis pengaruh tersebut dapat disimpulkan bahwa perbaikan untuk kuadran I IPA dan kuadran III IPA harus berdasarkan prioritasi yaitu nilai kesenjangan dan dimensinya secara urut yaitu usability, information quality, dan service interaction quality.
Evaluasi Tingkat Kapabilitas Teknologi Informasi pada STAI Auliaurrasyidin Tembilahan Menggunakan Farmework COBIT 2019 Ansyari, Muhammad Fadli; Megawati; Saputra, Eki; Rozanda, Nesdi Evrilyan
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4553

Abstract

Information Technology (IT) plays a vital role in supporting operational efficiency and innovation, particularly in higher education. XYZ University has implemented the Integrated Academic Information System (AKSIA) to manage academic data and student services. However, technical challenges in system management require further evaluation using the COBIT 2019 framework. The evaluation focuses on DSS01 (Managed Operations), APO04 (Managed Innovation), and APO09 (Managed Service Agreements) domains, as determined through design factor analysis. Based on interviews, observations, and questionnaires analyzed using the Guttman scale and gap analysis, it was found that all domains are at Capability Level 1 with largely achieved performance: DSS01 at 75%, APO04 at 60%, and APO09 at 66%. The recommendations include improving process documentation, conducting routine monitoring of activities, and aligning services more closely with strategic needs. These steps are expected to elevate IT capability to higher levels and better support the institution's strategic objectives.
ANALISIS KEPUASAN PENGGUNA TERHADAP APLIKASI MOBILE LAYANAN TELEKOMUNIKASI BIMAPLUS MENGGUNAKAN METODE EUCS Fadillah, Muhammad Rezky; Megawati; Saputra, Eki; Rozanda, Nesdi Evrylian
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4554

Abstract

The Bima Plus application, launched by the Tri Provider, was the subject of a study aimed at analyzing the factors influencing user satisfaction. The End User Computing Satisfaction (EUCS) model was employed for this research. Seven variables were identified as influencing user satisfaction: Ease of Use (EOU), Timeliness (TIM), Security (SEC), Speed of Response (SOR), Content (CON), Accuracy (ACC), and Format (FOR). Analysis results indicated that four variables—Ease of Use, Timeliness, Security, and Speed of Response—had a significant impact on user satisfaction, with Security being the most dominant factor (coefficient of 0.497). Conversely, Content, Accuracy, and Format did not demonstrate significant influence. These findings suggest that security is the primary factor influencing user satisfaction, followed by response speed, timeliness, and ease of use.
Pemantauan Cerdas Berbasis IoT pada Kualitas Air Hidroponik untuk Optimalisasi Pertanian Presisi Ade Kusuma, Muhammad Wira; Ahsyar, Tengku Kharil; Saputra, Eki; Megawati, Megawati
Building of Informatics, Technology and Science (BITS) Vol 6 No 4 (2025): March 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i4.6589

Abstract

This study introduces an IoT-based hydroponic water quality monitoring system designed to enhance the efficiency, reliability, and accessibility of hydroponic environment management. The system monitors four key parameters: pH, temperature, Total Dissolved Solids (TDS), and water level, using sensors connected to an ESP8266 microcontroller. Data is transmitted in real-time via the MQTT protocol, processed through the Node-RED middleware, and stored in a MariaDB database. Interactive web-based data visualization supports data-driven decision-making and simplifies user monitoring of system conditions. Agile methodology and DevOps were implemented to ensure iterative system development, responsiveness to changes, and continuous updates via Continuous Integration/Continuous Deployment (CI/CD). Field tests conducted in a greenhouse environment demonstrated that the system could improve operational efficiency and sustainability, while also being flexible enough to adapt to various types of plants. The User Acceptance Test (UAT) yielded an average score of 4.8 out of 5, indicating high user satisfaction with the system's functionality and interface. This study also identifies future development opportunities, including the integration of additional sensors, automated control mechanisms, and predictive analytics powered by machine learning to optimize crop yields and management efficiency. With its innovative approach, this research not only advances IoT-based hydroponic technology but also makes a significant contribution to developing resilient, scalable, and efficient smart farming solutions.
The Impact of User Satisfaction on the Intention to Continuously use the Threads Application: An ECM Approach Asyraf, Fajri Muhammad; Anofrizen, Anofrizen; Syaifullah, Syaifullah; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i2.5027

Abstract

Retaining user loyalty amidst the intensifying competition in social media platforms is a significant challenge for app developers. Threads, Meta’s new microblogging platform, experienced a sharp decline in daily active users following its initial launch, despite rapid early user growth. This study aims to analyze the factors influencing user satisfaction and the intention to continue using Threads through the lens of the Expectation Confirmation Model (ECM). This research employs a quantitative approach, collecting data via an online questionnaire distributed to 120 respondents. The data was analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings indicate that Satisfaction is a key variable with a significant impact on Continuance to Use, whereas Perceived Usefulness does not significantly influence Continuance to Use. Additionally, Enjoyment plays a crucial role in enhancing both Satisfaction and Continuance to Use, emphasizing the importance of emotional factors in user experience. This study suggests that app developers should prioritize user satisfaction by improving service quality and relevant features while enhancing the app’s overall value to sustain user loyalty.
Analisis Perilaku Pengguna SAMSAT Digital Nasional Menggunakan Metode TAM danTPB Intan, Sri; Fronita, Mona; Hamzah, Muhammad Luthfi; Saputra, Eki; Anofrizen, Anofrizen; Siregar, Syafril
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 4 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i4.44362

Abstract

This study focuses on the challenge of low user behavioral intention towards the SIGNAL app, which is an important issue in digital technology adoption. To investigate this issue, research was conducted using a comprehensive framework integrating TAM and TPB methods, with six hypotheses proposed. Data were analyzed using multiple linear regression on questionnaires completed by a sample of SIGNAL users. The results of the analysis showed a significant relationship between perceived usefulness and ease of use and users' attitude towards the app, as well as a strong relationship between users' attitude and behavioral intention to use the app. These findings signify that the more users perceive tangible benefits and ease of use of the app, the more positive their attitude, which in turn drives SIGNAL's adoption intention. However, several hypotheses were not supported by the results of the analysis, including the absence of significant relationships between perceived benefits and users' behavioral intentions, as well as between subjective norms and behavioral intentions. This suggests that although users realize the benefits of the app, social factors and perceived individual control are not significant in determining usage intentions. The implications of these findings provide guidance for digital platform developers to design more effective interventions to increase the use of SIGNAL, as well as facilitate behavior change in the community.
User Behavior Analysis of E-Wallet Usage Among Generation Z using the Theory of Planned Behavior Raditya, Muhammad Zacky; Fronita, Mona; Saputra, Eki; Megawati, Megawati; Anofrizen, Anofrizen
SISTEMASI Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5312

Abstract

With the rapid advancement of digital technology and the growing demand for fast and practical transaction systems, the use of digital wallets (E-Wallets) among the younger generation—particularly Generation Z—has significantly increased. This study aims to identify the behavioral factors influencing E-Wallet usage among Gen Z by applying the Theory of Planned Behavior (TPB). This theoretical framework includes three main constructs believed to influence Behavioral Intention (BI) and actual user behavior: Attitude Toward the Behavior (ATB), Subjective Norm (SN), and Perceived Behavioral Control (PBC). The study involved 100 Gen Z university students in Pekanbaru, selected through purposive sampling. A quantitative research method was employed, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Instrument validity was tested through discriminant validity, while reliability was assessed using Cronbach’s Alpha and Composite Reliability. The findings reveal that all three variables—Attitude Toward the Behavior, Subjective Norm, and Perceived Behavioral Control—have a significant influence on Behavioral Intention to use E-Wallets among Gen Z in Pekanbaru. Furthermore, both Behavioral Intention and Perceived Behavioral Control significantly affect the actual usage behavior of E-Wallets. Theoretically, these results support the applicability of the TPB framework in the context of digital payment systems. Practically, E-Wallet providers are advised to focus on enhancing users’ positive attitudes, leveraging social influence, and improving ease of use for Gen Z. However, this study is limited by its exclusion of external factors beyond the TPB model that may also influence E-Wallet usage behavior.
User Experience Evaluation of the Maxim Application using the HEART Metrics Method Ningrum, Meriana Prihati; Megawati, Megawati; Saputra, Eki; Fronita, Mona; Anofrizen, Anofrizen
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5286

Abstract

The rapid growth of online transportation applications has led to increasing user expectations for efficient, intuitive, and reliable user experiences (UX). Maxim, as one of the emerging platforms in Indonesia, offers competitive pricing and wide service coverage, yet still faces challenges such as GPS inaccuracy, fare inconsistencies, and limitations with cashless payments. This study aims to evaluate the User Experience (UX) of the Maxim application in Pekanbaru using the HEART Metrics framework, which consists of five variables: Happiness, Engagement, Adoption, Retention, and Task Success. Data were collected through a Likert-scale questionnaire distributed to 100 respondents, with the sample size determined using the Lemeshow formula. The data were tested for validity and reliability, and analyzed using SPSS and Microsoft Excel. This study provides insight into user expectations and preferences as a foundation for service improvement. The results show that Happiness (73.8%), Adoption (72.4%), and Task Success (70.2%) are at a high level of usability, while Engagement (65.8%) and Retention (67.7%) did not meet the 70% usability benchmark. Overall, the Maxim application offers a good user experience, but improvements are needed in user engagement and retention through the addition of innovative features, GPS optimization, and enhanced service quality.
Analysis Of User Experience Of ChatGPT And Gemini Users Using The User Experience Quistionnaire (UEQ) For Education Nasrul, Ilham; Angraini, Angraini; Hamzah, Muhammad Luthfi; Saputra, Eki
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 13 No. 3 (2024): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v13i3.2250

Abstract

AI is becoming more and more crucial in the digital age to support kids in overcoming obstacles to learning and succeeding academically. The use of chatbots is one example of AI progress. Two well-known chatbots are Gemini and ChatGPT. Because they are useful and support a variety of learning tasks, including answering questions, producing articles, expanding knowledge, and other academic activities, both applications are highly well-liked and preferred by students. By using a case study on the Facebook community with the number of samples needed in this study as many as 377 respondents based on the Krejcie and Morgan formula, The purpose of this study was to determine whether user experiences with different applications differed. User experience measurement was carried out using the User Experience Questionnaire (UEQ) approach on the variables of Efficiency, Novelty, Attractiveness, Stimulation, Perspicuity, and Dependability. The results of the study show that all user experience variables for the ChatGPT and Gemini applications received poor ratings, and there were no significant differences in any of these variables. However, based on UEQ measurements, it was found that both applications received better scores on the stimulation and novelty variables, while the attractiveness, clarity, efficiency, and accuracy variables received poor results. To improve user experience in the ChatGPT and Gemini applications, the quality of all variables needs to be enhanced.
Co-Authors Ade Kusuma, Muhammad Wira Afilla, Dini Ahsyar, Tengku Kharil Alfitra, Domi Alriwanda, A Amin, M. Nur Amrullah Amrullah Andrean, Fizal Okta Angraini Angraini Angraini, Ria Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Aulia, Rian Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Fahrianda, Olpis Fandi, Ridho Arif Fariha, Umi Febi Nur Salisah Fikri, Nidhal Hamzah, M. Luthfi Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Hendri, Desvita Herliza, Herliza Inggih Permana Intan, Sri Jazman, Muhammad M Yogi M. Afdal M. Afdal, M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muhammad Luthfi Muttakin, Fitriani Nafiz, Mohammad Fadhil Hardiansyah Nanda Nazira Nasrul, Ilham Naufal Fikri, R. Adlian Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Putera, Thariq Pratama Raditya, Muhammad Zacky Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rice Novita Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Muslim Putra Perdana Siregar, Syafril Siti Monalisa Solehan Syafi'i, Azis Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Tengku Khairil Ahsyar Windu, Amira Yanti, Rahma Zacky, M. Zarnelly Zarnelly