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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia J-SAKTI (Jurnal Sains Komputer dan Informatika) Journal of Informatics, Electrical and Electronics Engineering Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) The Indonesian Journal of Computer Science Edelweiss : Journal of Innovation in Educational Research Scientific Journal of Informatics
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Other

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Analisis Perilaku Pengguna SAMSAT Digital Nasional Menggunakan Metode TAM danTPB Intan, Sri; Fronita, Mona; Hamzah, Muhammad Luthfi; Saputra, Eki; Anofrizen, Anofrizen; Siregar, Syafril
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 4 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i4.44362

Abstract

This study focuses on the challenge of low user behavioral intention towards the SIGNAL app, which is an important issue in digital technology adoption. To investigate this issue, research was conducted using a comprehensive framework integrating TAM and TPB methods, with six hypotheses proposed. Data were analyzed using multiple linear regression on questionnaires completed by a sample of SIGNAL users. The results of the analysis showed a significant relationship between perceived usefulness and ease of use and users' attitude towards the app, as well as a strong relationship between users' attitude and behavioral intention to use the app. These findings signify that the more users perceive tangible benefits and ease of use of the app, the more positive their attitude, which in turn drives SIGNAL's adoption intention. However, several hypotheses were not supported by the results of the analysis, including the absence of significant relationships between perceived benefits and users' behavioral intentions, as well as between subjective norms and behavioral intentions. This suggests that although users realize the benefits of the app, social factors and perceived individual control are not significant in determining usage intentions. The implications of these findings provide guidance for digital platform developers to design more effective interventions to increase the use of SIGNAL, as well as facilitate behavior change in the community.
User Behavior Analysis of E-Wallet Usage Among Generation Z using the Theory of Planned Behavior Raditya, Muhammad Zacky; Fronita, Mona; Saputra, Eki; Megawati, Megawati; Anofrizen, Anofrizen
SISTEMASI Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5312

Abstract

With the rapid advancement of digital technology and the growing demand for fast and practical transaction systems, the use of digital wallets (E-Wallets) among the younger generation—particularly Generation Z—has significantly increased. This study aims to identify the behavioral factors influencing E-Wallet usage among Gen Z by applying the Theory of Planned Behavior (TPB). This theoretical framework includes three main constructs believed to influence Behavioral Intention (BI) and actual user behavior: Attitude Toward the Behavior (ATB), Subjective Norm (SN), and Perceived Behavioral Control (PBC). The study involved 100 Gen Z university students in Pekanbaru, selected through purposive sampling. A quantitative research method was employed, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Instrument validity was tested through discriminant validity, while reliability was assessed using Cronbach’s Alpha and Composite Reliability. The findings reveal that all three variables—Attitude Toward the Behavior, Subjective Norm, and Perceived Behavioral Control—have a significant influence on Behavioral Intention to use E-Wallets among Gen Z in Pekanbaru. Furthermore, both Behavioral Intention and Perceived Behavioral Control significantly affect the actual usage behavior of E-Wallets. Theoretically, these results support the applicability of the TPB framework in the context of digital payment systems. Practically, E-Wallet providers are advised to focus on enhancing users’ positive attitudes, leveraging social influence, and improving ease of use for Gen Z. However, this study is limited by its exclusion of external factors beyond the TPB model that may also influence E-Wallet usage behavior.
User Experience Evaluation of the Maxim Application using the HEART Metrics Method Ningrum, Meriana Prihati; Megawati, Megawati; Saputra, Eki; Fronita, Mona; Anofrizen, Anofrizen
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5286

Abstract

The rapid growth of online transportation applications has led to increasing user expectations for efficient, intuitive, and reliable user experiences (UX). Maxim, as one of the emerging platforms in Indonesia, offers competitive pricing and wide service coverage, yet still faces challenges such as GPS inaccuracy, fare inconsistencies, and limitations with cashless payments. This study aims to evaluate the User Experience (UX) of the Maxim application in Pekanbaru using the HEART Metrics framework, which consists of five variables: Happiness, Engagement, Adoption, Retention, and Task Success. Data were collected through a Likert-scale questionnaire distributed to 100 respondents, with the sample size determined using the Lemeshow formula. The data were tested for validity and reliability, and analyzed using SPSS and Microsoft Excel. This study provides insight into user expectations and preferences as a foundation for service improvement. The results show that Happiness (73.8%), Adoption (72.4%), and Task Success (70.2%) are at a high level of usability, while Engagement (65.8%) and Retention (67.7%) did not meet the 70% usability benchmark. Overall, the Maxim application offers a good user experience, but improvements are needed in user engagement and retention through the addition of innovative features, GPS optimization, and enhanced service quality.
Analysis Of User Experience Of ChatGPT And Gemini Users Using The User Experience Quistionnaire (UEQ) For Education Nasrul, Ilham; Angraini, Angraini; Hamzah, Muhammad Luthfi; Saputra, Eki
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 13 No. 3 (2024): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v13i3.2250

Abstract

AI is becoming more and more crucial in the digital age to support kids in overcoming obstacles to learning and succeeding academically. The use of chatbots is one example of AI progress. Two well-known chatbots are Gemini and ChatGPT. Because they are useful and support a variety of learning tasks, including answering questions, producing articles, expanding knowledge, and other academic activities, both applications are highly well-liked and preferred by students. By using a case study on the Facebook community with the number of samples needed in this study as many as 377 respondents based on the Krejcie and Morgan formula, The purpose of this study was to determine whether user experiences with different applications differed. User experience measurement was carried out using the User Experience Questionnaire (UEQ) approach on the variables of Efficiency, Novelty, Attractiveness, Stimulation, Perspicuity, and Dependability. The results of the study show that all user experience variables for the ChatGPT and Gemini applications received poor ratings, and there were no significant differences in any of these variables. However, based on UEQ measurements, it was found that both applications received better scores on the stimulation and novelty variables, while the attractiveness, clarity, efficiency, and accuracy variables received poor results. To improve user experience in the ChatGPT and Gemini applications, the quality of all variables needs to be enhanced.
Sistem Pendukung Keputusan Pemilihan Supplier Menggunakan Metode Simple Additive Weighting Pada Toko Grosir Dua Putri Mawaddah, Zuriatul; Salisah, Febi Nur; Saputra, Eki; Afdal, M.
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 8 (2025): JPTI - Agustus 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.958

Abstract

Pemilihan supplier yang tepat memegang peranan penting dalam menjaga efisiensi operasional dan daya saing perusahaan, khususnya dalam bisnis grosir. Toko Grosir Dua Putri mengalami kesulitan dalam menentukan supplier terbaik secara objektif. Penelitian ini bertujuan untuk mengembangkan sistem pendukung keputusan (SPK) berbasis web menggunakan metode Simple Additive Weighting (SAW) guna mendukung pemilihan supplier secara efektif dan transparan. Metode SAW dipilih karena kemampuannya dalam memberikan penilaian terukur berdasarkan pembobotan beberapa kriteria, seperti harga, kualitas, ketepatan pengiriman, tempo pembayaran, dan layanan purna jual. Sistem ini dibangun menggunakan PHP dan MySQL. Evaluasi dilakukan melalui Black Box Testing dan User Acceptance Test (UAT), yang menunjukkan bahwa sistem bekerja dengan baik, dengan tingkat kepuasan pengguna sebesar 97,5%. SPK yang dikembangkan mampu memberikan rekomendasi supplier secara objektif, sehingga dapat meningkatkan akurasi dan efisiensi dalam pengambilan keputusan.
User Satisfaction in Public Sector Digital Transformation: A Critical EUCS Analysis of the E-Kinerja Application in Indragiri Hilir Regency Dermawan, Tri; Jazman, Muhammad; Ahsyar, Tengku Khairil; Saputra, Eki; Muttakin, Fitriani; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1079

Abstract

The accelerated global push for digitalized public services places immense pressure on government agencies to ensure the effectiveness and user acceptance of new information systems. This study critically investigates user satisfaction with the E-Kinerja application, a pivotal e-performance management system implemented at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Indragiri Hilir Regency. Utilizing the well-established End-User Computing Satisfaction (EUCS) model, encompassing content, accuracy, format, ease of use, and timeliness dimensions, this research employs a quantitative approach. Data were collected via questionnaires from 36 active users (total population) and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) in SmartPLS. The findings reveal a nuanced and unexpected pattern of influence: only the Content (T-Statistic = 2.002, p<0.05) and Timeliness (T-Statistic = 2.433, p<0.05) dimensions significantly and positively impact user satisfaction. Crucially, Accuracy, Format, and Ease of Use did not exhibit a statistically significant influence. The model explained a substantial 76.7% of user satisfaction variance. This counter-intuitive outcome challenges generalized EUCS applicability in mandatory government contexts, suggesting that user priorities in public sector performance systems may uniquely emphasize core utility and promptness over aesthetic or perceived ease. These findings offer critical insights for public administrators prioritizing IT investments and contribute to refining the theoretical understanding of EUCS dynamics in specific organizational environments. Recommendations include prioritizing content quality and timely information delivery, while re-evaluating the perceived importance of other dimensions in similar government settings.
LISTENING ABILITY IN ENGLISH HOMOPHONE AT ENGLISH STUDY PROGRAM MUHAMMADIYAH UNIVERSITY OF BENGKULU Solehan; Saputra, Eki
Edelweiss : Journal Of Innovation In Educational Research Vol. 1 No. 3 (2024): Edelweiss : January 2024
Publisher : CV. Mitkom Indotama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62462/edelweiss.v1i3.13

Abstract

This research was aimed to describe the students’ ability in listening English homophone at the fourth semester students of English Study Program of Muhammadiyah University of Bengkulu . The objective of this research is to know listening ability in English homophones by the fourth semester students of English Study Program of Muhammadiyah University of Bengkulu. The design of this research was descriptive quantitative method. The population of this research were fourth semester students. In collecting the data, the researcher did some steps; firstly the researcher distributed questions to students about test homophone. Secondly, the students listen the audio to answer questions. In analyzing the data, the researcher analyzed the data by checking English homophone in the students’ test. Then, the researcher used the formula according to Herzberg and classification according to Arikunto in calculating the percentages of students’ ability in each listening test. The last, the researcher discussed and concluded the data. The result of this research indicated that the students’ ability is good. It can be seen after calculation by using the formula where the classification of test I is “Medium” with average 60% and the classification of test II is “High” with average 70%. So, it can be concluded that listening ability of the students in English Homophone was ‘good’ ability.
PERANALYSIS OF ACADEMIC WEBSITE USING WEBQUAL 4.0 METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) Andrean, Fizal Okta; Megawati; Fronita, Mona; Saputra, Eki
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 2 (2024): JUTIF Volume 5, Number 2, April 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.2.1732

Abstract

The Academic Website plays a crucial role as the primary channel for delivering academic information to the entire academic community. Its main functions include providing vital information such as Graduation Schedules, Academic Year Calendars, and Scholarship Announcements, making it an indispensable source of information for students. The quality of services on this website is a crucial aspect in meeting the information needs of students. This research aims to evaluate and enhance the quality of the website, with a primary focus on improving services for students and achieving a higher ranking in Webometrics State Islamic Religious Higher Education Institution (PTKIN), currently positioned at 18th. The research methodology utilizes WebQual 4.0 to assess the website's quality, focusing on usability, information quality, and service interaction quality. The Importance-Performance Analysis (IPA) approach is employed to guide the website's development based on the importance and actual performance of each quality attribute. The Webqual Index analysis results indicate that the website achieves a score of 0.85 or 85%, highlighting good service quality but also indicating the need for improvement in information and service interaction quality. This study produces a comprehensive guide for the necessary changes and developments in the Academic Website. The guide ensures that the website aligns with the dynamic needs of the university community, creating a virtual environment that supports and facilitates access to information for students. These improvements are expected not only to enhance the Webometrics PTKIN ranking but also to increase student satisfaction and engagement in the academic process
Evaluation of Government Agency Websites under the 2017 KOMINFO Regulation Implementation of Government Agency Portals and Sites Fahrianda, Olpis; Angraini, Angraini; Hamzah, M. Luthfi; Saputra, Eki
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.39388

Abstract

The Public Works and Spatial Planning Office of Indragiri Hulu Regency (Dinas PUPR INHU) has the responsibility of formulating, stipulating, and implementing policies related to technical guidance and supervision of the implementation of affairs related to the Ministry of Public Works and Public Housing. The PUPR INHU Office also develops a website to improve the effectiveness of public services, provide relevant information, and publish documents related to the duties and functions of the PUPR Indragiri Hulu Office which are in the process of realization. However, the website tends to be poorly managed because there are still some features that cannot be controlled, the information provided is not realtime, and there have been errors or failures in accessing the site. The purpose of this research is to evaluate the INHU PUPR Office website based on the provisions contained in the Regulation of the Minister of Communication and Information of the Republic of Indonesia of 2017 concerning the Implementation of Government Agency Portals and Websites. The evaluation aims to provide guidelines for organizing Government portals and websites. Based on the results of testing conducted with 11 test criteria on the INHU PUPR Office website, the test results with an overall score weight of 73.8% indicate that the INHU PUPR Office website is of Quite Quality.
Implementasi Layanan Payment Gateway pada Sistem Informasi Travel Haji dan Umroh Fikri, Nidhal; Saputra, Eki; Syaifullah, Syaifullah; Fronita, Mona; Marsal, Arif
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.40637

Abstract

PT Hajar Aswad Mubaroq Riau is a company that offers Hajj and Umrah travel services. However, currently they still use conventional methods in conducting their travel business processes as a whole. So that to improve the efficiency and performance of the travel company's business, it is necessary to implement an information system. In addition, the presence of information systems is expected to significantly reduce administrative costs and increase customer convenience in the transaction process. Before developing an information system, observations are made first to find out which business processes can be implemented in an information system. Information system development uses a Rapid Application Development approach that focuses on rapid development in a short time. The integration of the midtrans payment gateway into the information system has made it easier for researchers to develop a system that supports transaction payments through several banks and e-wallets in Indonesia.
Co-Authors Ade Kusuma, Muhammad Wira Afilla, Dini Ahsyar, Tengku Kharil Alfitra, Domi Alriwanda, A Amin, M. Nur Amrullah Amrullah Andrean, Fizal Okta Angraini Angraini Angraini, Ria Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Aulia, Rian Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Fahrianda, Olpis Fandi, Ridho Arif Fariha, Umi Febi Nur Salisah Fikri, Nidhal Hamzah, M. Luthfi Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Hendri, Desvita Herliza, Herliza Inggih Permana Intan, Sri Jazman, Muhammad M Yogi M. Afdal M. Afdal, M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muhammad Luthfi Muttakin, Fitriani Nafiz, Mohammad Fadhil Hardiansyah Nanda Nazira Nasrul, Ilham Naufal Fikri, R. Adlian Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Permana, Jeki Harya Putera, Thariq Pratama Raditya, Muhammad Zacky Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rice Novita Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Muslim Putra Perdana Siregar, Syafril Siti Monalisa Solehan Syafi'i, Azis Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Tengku Khairil Ahsyar Windu, Amira Wulan, Damar Yanti, Rahma Zacky, M. Zarnelly Zarnelly