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All Journal Signifikan : Jurnal Ilmu Ekonomi JURNAL BISNIS STRATEGI MANDALA of Health Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Pharmaciana: Jurnal Kefarmasian Biogenesis: Jurnal Ilmiah Biologi Indonesian Journal of Cancer Chemoprevention MEDISAINS JIET (Jurnal Ilmu Ekonomi Terapan) Journal Of Vocational Health Studies Iqtishoduna: Jurnal Ekonomi Islam Sulawesi Tenggara Educational Journal Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) el-Jizya: Jurnal Ekonomi Islam Al-Muzdahir: Jurnal Ekonomi Syariah Journal of Business Management and Islamic Banking Jurnal Ekonomi, Manajemen, Akuntansi Ulil Albab
Joko Setyono
FK UNSOED
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : JURNAL BISNIS STRATEGI

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Mobile Banking Adoption: Development Of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) on BSI Customers in Riau Province Mukarromah, Lukluil; Setyono, Joko
JURNAL BISNIS STRATEGI Vol 33, No 2 (2024): December
Publisher : Master of Management, Faculty of Economics and Business, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jbs.33.2.158-172

Abstract

The rapid development of technology in the 5.0 era demands innovation to maximize the functions of technology that can be used by humans in various fields, including the banking sector, with one of its products being mobile banking. The emergence of mobile banking has shown positive impacts with numerous benefits for customers. The purpose of this research is to study important factors that can explain customers' intention and behavior in adopting mobile banking by using constructs found in the UTAUT 2 model, then adding personal innovativeness, trust, and security variables as model developments in explaining intention and behavior in adopting BSI mobile banking. The method used is quantitative, where data were collected through online questionnaires (Google Form) distributed to 360 customers who adopted BSI mobile banking services, then analyzed using structural equation modeling techniques (SEM-PLS version 3.0). The results show that the variables of price value, habit, and security have a significant positive influence on behavioral intention. Then, habit, personal innovativeness, and behavioral intention have a significant positive influence on use behavior, while effort expectancy has an influence but a significant negative effect on behavioral intention. The empirical results of this study imply that the proposed model extension has not yet been fully applied, indicating that the adoption rate still needs improvement.
Co-Authors . HERNAYANTI A Fahira Nur A Hamim Sadewa, A Hamim Agus Prastowo Ahmad Choiri Ahyar Ahyar Albab Al Umar, Ahmad Ulil Aminuddin Ardhi, Ardhi Ariga, Adi Dwi Utami Anjarwati Erni Noviani, Erni Fadlan, Arif Fareza, Muhamad Salman Febrian, Dicky Rizky Fitranto Arjadi Heru Ismaya K, Neneng Rika J. Kurniawan, Anang Kusuma, Muhammad Nanang Himawan Lantip Rujito Lintang, Ferlanda Mahfuzh, Muhammad Ady Maliyah Madiyan, Maliyah Mega Rahmawati, Mega Melisa Putri Mujiburrahman, Husnan Mukarromah, Lukluil Nendyah Roestijawati Nur Amalia Choironi Nur Latifah , Ramadhani Nur Rohman Qodri Santosa, Qodri Ramadan, Hendra Rispriandari, Aulia Ayu Riza, Alex Fahrur Rizak Tiara Yusan Samodro, Pugud Sarmoko Sarmoko Saryono, Shoolihah, Muhayyijah Fil Qurbah Siti Rahmawati Soegianto, Jap Yulius Billy Sujiran Untung Gunarto, Untung Wahyu Wibowo Wahyudin Wahyudin Wisesa, Sindhu Yahya, Padli Pawaid Zainuddin Zainuddin