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All Journal JURNAL ILMIAH MANAJEMEN BISNIS DAN TERAPAN SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS Journal of Secretary and Business Administration JOURNAL OF APPLIED BUSINESS ADMINISTRATION JBMR: Journal of Business and Management Review Publipreneur Polimedia: Jurnal Ilmiah Jurusan Penerbitan Politeknik Negeri Media Kreatif Jurnal Bisnisman : Riset Bisnis dan Manajemen Journal of Management and Entrepreneurship Research Jurnal Pengabdian Masyarakat Madani Accounting and Finance Studies Jurnal Pendidikan Administrasi Perkantoran (JPAP) al-fikrah: Jurnal Manajemen Pendidikan Jurnal Pengabdian Masyarakat Bestari (JPMB) Economic Reviews Journal Industrial Research Workshop and National Seminar Applied Business and Administration Journal Records Management System Journal Applied Business and Administration Journal (ABAJ) IPSSJ JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Sekretaris & Administrasi Bisnis
Mohammad Rizal Gaffar
Business Administration Department, Politeknik Negeri Bandung
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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Journal : Applied Business and Administration Journal

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pengguna Aplikasi Go-Food Selama Pandemik Covid-19: Studi Pada Konsumen Kota Bandung Mohammad Rizal Gaffar; Nur Suci Vidina; Harmon Chaniago
Applied Business and Administration Journal Vol. 1 No. 1 (2022): First Edition
Publisher : Ebiz Prima Nusa

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Abstract

The Go-Food application is an application that serves online food and beverage orders made by PT Gojek Indonesia. There are several new policies made by PT Gojek Indonesia to reduce the spread of the COVID-19 pandemic, but there are still some driver partners and merchant partners who have not implemented these policies, such as there are Go-Food drivers who are inconsistent in using masks and gloves. , there is no guarantee for the cleanliness of food or beverage processing from the seller, and the company has not guaranteed the implementation of social distancing for its employees. This study aims to explain whether service quality has an influence on customer satisfaction of Go-Food application users during the COVID-19 pandemic for consumers in Bandung City. This study is a quantitative study with a descriptive method that examines the effect of service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the City of Bandung. The population used in this study was 912,000 people in the city of Bandung in the young age group (15-34 years) who used the Go-Food application during the COVID-19 pandemic with a total sample of 384 Go-Food consumers during the COVID-19 pandemic. young age group (15-34 years). The sampling technique used is a simple random sampling technique. The data collection technique used in this research is a survey technique through the distribution of online questionnaires via google form. The data of this study were analyzed by simple linear regression method. The results of this study indicate that there is a positive and significant effect on service quality on customer satisfaction using the Go-Food application during the COVID-19 pandemic on consumers in the city of Bandung.
Haruskah Jenjang Diploma-3 Ditingkatkan Menjadi Sarjana Terapan Mohammad Rizal Gaffar; Mamun Sutisna; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 1 (2022): First Edition
Publisher : Ebiz Prima Nusa

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Abstract

The Directorate General of Vocational Education, Ministry of Education and Culture, has begun to paymore attention to Vocational education. The real steps of the Directorate General of Vocational Educationof the Ministry of Education and Culture can be seen from its two special programs, namely the D2 fasttrack program for SMK and the D-3 upgrade program to applied bachelor's degree. This study aims toprovide a basis for one of the universities in Bandung to determine whether it is the right step to increasethe D-3 level to become an Applied Bachelor. Quantitative Descriptive Analysis was conducted to providea real picture of the condition of existing D-3 students. The results showed that the majority of studentschose the D-3 level because they wanted to immediately graduate from college and then work. Meanwhile,students who enter the D-3 level because they are not accepted in the first choice occupy the lowest positionon the D-3 level selection criteria indicator and are included in the assessment criteria. Therefore, there isstill no urgency to increase the D-3 level to an Applied Bachelor degree from the perspective of highereducation consumers, namely college students.
Efisiensi Persediaan dan Distribusi Melalui Integrasi Supply Chain Management Mohamad Ridwan; Mohammad Rizal Gaffar
Applied Business and Administration Journal Vol. 1 No. 2 (2022): Applied Business
Publisher : Ebiz Prima Nusa

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Abstract

Digital transformation requires companies to be able to meet consumer demands responsively. Customer satisfaction can be achieved if the company can provide appropriate products when there is demand. From this, it can be seen that inventory and distribution play an important role in the company, especially manufacturing companies. Therefore, the company must be able to ensure that the inventory and distribution carried out by the company is optimal, or in other words, the company must be able to ensure that there is no shortage or excess inventory and ensure that the product reaches the consumer at the right location, cost, and time. To get stock and distribution run optimally, companies need to manage product flow from upstream, namely the producers of raw materials to downstream, namely end users. Product management can be maximized by integrating supply chain management. By integrating supply chain management, companies will be able to view, calculate and monitor inventory in the warehouse. The benefits that will be obtained by the company through the integration of supply chain management include the company being able to optimize the amount of inventory, delivery, cut costs, and improve services so that customer satisfaction can be met. Through this article, the researcher seeks to see how the integration of supply chain management can improve the efficiency of inventory and product distribution of a company. In this article, the researcher will use a literature study approach to review the efficiency of supply chain management integration in a company.
Pembuatan Aplikasi Pengarsipan Elektronik Berbasis Macro VBA Excel Pada Bank Woori Saudara Kantor Cabang Diponegoro Reza Tresna; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 3 (2022): Applied Business in MSME
Publisher : Ebiz Prima Nusa

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Abstract

Bank Woori Saudara KC Diponegoro merupakan salah satu kantor cabang dari PT. Bank Woori Saudara Indonesia 1906, Tbk. yang bergerak dalam bidang perbankan komersial. Dalam menjalankan aktivitas perbankannya, Bank Woori Saudara selalu melibatkan berkas-berkas penting yang akan digunakan sebagai tahapan identifikasi terhadap suatu nasabah. salah satu dari contoh berkas tersebut adalah Dokumen Aplikasi CIF yang memuat sejumlah informasi penting terkait nasabah. Kumpulan arsip tersebut disimpan serta dikelola oleh Departemen Front Office di Bank Woori Saudara. Dalam melakukan kegiatan pengelolaan arsip para staff frontliner memberlakukan sistem penyimpanan yang manual, dimana dokumen-dokumen tersebut disimpan berdasarkan urutan dan susunan nomor CIF yang terletak pada filling cabinet yang tersedia. Kurangnya tata kelola kearsipan serta sistem pencatatan yang memadai menyebabkan para staff frontliner seringkali mengalami kesulitan pada saat melakukan pencarian dokumen yang diperlukan. Oleh karena itu, dalam rangka memenuhi perkembangan teknologi yang serba cepat serta sistem tata kelola kearsipan yang memadai maka dibuatlah suatu aplikasi pengarsipan elektronik. Aplikasi ini diharapkan dapat membantu para staff frontliner dalam menjalankan aktivitas operasional khususnya pada kebutuhan suatu informasi. Dalam melakukan perancangan dan pembuatan, aplikasi tersebut menggunakan sistem Macro VBA Excel agar memiliki tampilan dan pengerjaan yang mudah dipahami
Perancangan Dan Pembuatan Sistem Informasi Persediaan Barang Berbasis Microsoft Access (Studi Kasus Pada Deu Magaza) Cintya Tresna Walidain; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Yayan Firmansyah
Applied Business and Administration Journal Vol. 1 No. 3 (2022): Applied Business in MSME
Publisher : Ebiz Prima Nusa

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Abstract

Inventory information systems are important for companies because they are used as records related to the availability of goods during sales. In Deu Magaza, the recording of goods is still done using the manual method which has many weaknesses, it is also less effective and efficient in seeing how many items are available. Therefore, a more complete and detailed information system regarding inventory is designed to assist employees in managing goods and finding available goods more easily so as to reduce errors made. The design is done using Microsoft Access to make it easier for users to learn it. Making this inventory information system helps check the availability of goods more easily and quickly, also makes work on the inventory section more effective and efficient. Evaluation of the results of the design that has been made using the usability testing method, and it is found that the design and manufacture of the information system that has been carried out is good and in accordance with the needs, can also handle the constraints that exist in the Deu Magaza inventory section.
Co-Authors Abdul Malik Sayuti Cahaya Juniarti Chaniago, Harmon Cintya Tresna Walidain Daffa Bungaran Dara Chandra Suci Eko Susanto Fatya Alty Amalia Iwan Mulyawan Iwan Mulyawan Mamun Sutisna Marceilla Suryana Mohamad Ridwan Mukaram Mukaram Mukaram Mukaram Mukaram Nugroho Hardiyanto Nugroho Hardiyanto Nugroho Hardiyanto Nur Suci Vidina Putri, Ivon Sandya Sari Rena Puspitasari Reza Tresna Rheyna Ayu Puspitaningrum Rizki Mario Armando Saragih Rufaida Auvia Nadzila Sarah, Ira Siti Senalasari, Widi Septyandi, Chandra Budhi Setiawardani, Maya Siti Rahma Darya Siti Samsiyah Purwaningsih Sri Raharso Sri Surjani Tjahjawati Tangguh Dwi Pramono Tarissa Aulia Dwi Putri Tiorida, Ermina Wahyu Rafdinal YAYAN FIRMANSYAH, YAYAN