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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurnal Administrasi Publik : Public Administration Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat PERSPEKTIF Jurnal Darma Agung Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah Wahana Pendidikan Transekonomika : Akuntansi, Bisnis dan Keuangan JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Formosa Journal of Applied Sciences (FJAS) Journal of International Conference Proceedings Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Journal of Public Representative and Society Provision Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Serambi Ekonomi dan Bisnis Journal Business Administration (JBA): Entrepreneurship and Creative Indutry Journal of Environmental and Development Studies SASI
Marlon Sihombing
Staff Pengajar Pada Program Studi Magister Administrasi Publik Universitas Medan Area.
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Journal : PERSPEKTIF

 1 
The Impact of Bureaucratic Reform Policy on Public Services at the Population and Civil Registration Service of North Padang Lawas Regency Nasution, Adelina Fatmayanti; Sihombing, Marlon; Ridho, Hatta
PERSPEKTIF Vol. 13 No. 1 (2024): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i1.11035

Abstract

Based on an analysis of the bureaucratic conditions in North Padang Lawas Regency after more than 15 years as a new autonomous region, it appears that the quality of public services is still low. The evaluation of the Indonesian Ombudsman Representative for North Sumatra in 2021 placed the district in the "bad" category. Research using qualitative models highlights obstacles to change, including resistance from employees who want to maintain the status quo. Although there is increased work motivation among some employees, senior employees tend to stick to a conservative mindset, creating a lack of uniformity in bureaucratic behavior. Bureaucratic reform efforts appear to be producing positive results in Disdukcapil services. Simplification of bureaucracy, application of information technology, and increased accessibility increase efficiency and effectiveness. Even though the Community Satisfaction Index survey shows an increase in positive perceptions, there are still discrepancies with observations in the field, especially regarding slow processes and lack of employee understanding. In the face of conservative employee resistance, Disdukcapil leaders need to engage them more in the change process, involving them in decision-making. It is also important to ensure services are inclusive, considering the needs of people with physical limitations or limited access to technology. Solutions such as pick-up services or efficient physical services can be implemented. This improvement is important to achieve the goals of bureaucratic reform and provide better services to the community.
The Role of The Defendant in Improving The Performance of Lurah in West Binjai District, Binjai City Nugroho, M. Gusty; Sihombing, Marlon; Adam, Adam
PERSPEKTIF Vol. 13 No. 2 (2024): PERSPEKTIF April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i2.11366

Abstract

This research aims to determine the role of the sub-district head in improving the performance of village heads in the West Binjai sub-district area and to determine the factors inhibiting the sub-district head in improving the performance of village heads in the West Binjai sub-district area. The results of the research show that the role of the sub-district head in improving the performance of sub-district government officials in the West Binjai area is categorized as good with general implementation including active, participative, and passive roles. The obstacles to improving the performance of village heads are that the quality of resources is still low because most village officials are limited to high school, and junior high school and some have even finished elementary school; village government organizations' regulatory policies are not yet perfect; the arranging limit at the town head level is low; furthermore, the offices and framework supporting functional government organization are still extremely poor. restricted, aside from upsetting the productivity and adequacy of work execution, it additionally can lessen the inspiration of carrying out officials, in this way eventually obstructing the accomplishment of objectives, undertakings, and work.
Co-Authors Abdul Kadir Achmad Siddik Thoha Adam Adam Akhmad Syarif Antonius Kaban, Antonius Arifana, Arifana Br Simbolon, Naomi Rahmawati Darmanto Darmanto Ginting, Agnes Monica Br. Gulo, Vincent Immanuel Hardianto, Rino Harefa, Nofi Hartati Hendrawan, Teuku Rully Herawati, Riana Heri Kusmanto, Heri Humaizi, Humaizi Hutasuhut, Ikhwan Kurnia Isnaini Isnaini Kartini harahap Khoiruddin Nasution Maas, Linda Trimurni Maksum Syahri Lubis Manurung, Donny A.M Manutur Parulian Naibaho Mayora, Lingga Ivan Naibaho, Rizal Nainggolan, Denada Putri BR Nasution, Adelina Fatmayanti Nasution, M. Arif Nugroho, M. Gusty Nurhamidah Gajah Pakpahan, Maleakhi Parningotan, Muara Rahmat, Wan Fauzi Aulia Ridho, Hatta Rudi Salam Sinaga Safran Efendi Pasaribu Saipul Bahri Silalahi, Bambang Azis Sinaga, Teguh Trifena Siregar, Lindha Siregar, Onan Marakali Sitepu, Astrid Sarah Dwyna B. Sitorus, Henry Subhilhar Surbakti, Sriwati Ngena Kenca Surbakti, Supriadi Tarmizi Tarmizi Tengku Irmayani, Tengku Usman Tarigan, Usman Utama Rambe, Suma Budi Warjio Warjio, Warjio Wiryadi, Rizky Zulkifli Nasution