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All Journal Jemasi Jurnal Ekonomi Manajemen dan Akuntansi Jurnal Bisnis, Manajemen, dan Ekonomi MOTIVASI Jurnal Manajemen dan Bisnis Bussman Journal : Indonesian Journal of Business and Management Journal of Management Studies and Development Jurnal Pengabdian Masyarakat Bangsa (JIMBE) SULUH ABDI : Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Kajian Ekonomi dan Manajemen Indonesia
Mardiana Puspasari
Universitas Muhammadiyah Palembang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Pengaruh E-Service Quality Terhadap Kepuasan Konsumen Pengguna Aplikasi Ojek Online Maxim Di Kota Palembang Sari, Citra Purnama; Puspasari, Mardiana; Afrilliana, Nadia
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 3 No 2 (2025)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v3i2.519

Abstract

The purpose of this study is to determine the influence of E-Service Quality simultaneously and partially on consumer satisfaction of Maxim online motorcycle taxi application users in Palembang City. This study uses 100 samples, the sampling technique uses nonprobability sampling technique by purposive sampling. This type of research is associative, the data used is primary data, the data collection technique used is a questionnaire. The analysis technique used is multiple linear regression analysis, F test, t test and coefficient of determination. The results of the analysis show that: there is an influence of e-service quality simultaneously on consumer satisfaction of Maxim online motorcycle taxi application users in Palembang City. While partially: 1) efficiency (X1) has a significant effect on consumer satisfaction. 2) system svailability (X2) has a significant effect on consumer satisfaction. 3) fulfillment (X3) has a significant effect on consumer satisfaction. 4) privacy (X4) does not have a significant effect on consumer satisfaction. 5) responsiveness (X5) has a significant effect on consumer satisfaction. 6) compensation (X6) has a significant effect on consumer satisfaction. 7) contact (X7) does not have a significant effect on consumer satisfaction.
Occupational Safety and Health, Performance Appraisal, and Organizational Culture: A Model for Preventing Workplace Accidents and Improving Human Resource Productivity Handayani, Maidiana Astuti; Puspasari, Mardiana
Journal of Management Studies and Development Vol. 4 No. 03 (2025): Forthcoming Issue - Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jmsd.v4i03.1772

Abstract

This study aims to analyze the influence of the work safety management audit program, occupational health, and performance appraisal on human resource productivity with organizational culture as a moderating variable. The research was conducted at four manufacturing companies in Palembang City using a quantitative associative approach. Primary data were collected through questionnaires distributed to 52 respondents, composed of Human Resource (HR) managers and staff, Human Resource Development (HRD), Occupational Safety and Health (OSH) managers and staff, internal auditors, and supervisors. Data were analyzed using multiple regression, t-test, F-test, moderation regression analysis (MRA), and coefficient of determination test. The results of the F-test indicate that the work safety management audit program, occupational health, and performance appraisal simultaneously affect human resource productivity. The t-test results show that the work safety management audit program and occupational health do not have a significant effect, while performance appraisal has a significant effect on human resource productivity. The MRA results reveal that organizational culture functions as a pure moderator of the relationship between the work safety management audit program and human resource productivity, as a quasi-moderator in the relationship between occupational health and productivity, and as a pure moderator in the relationship between performance appraisal and productivity. The R² test results show that human resource productivity is explained by 83% of the variables studied, while the remaining 17% is influenced by other factors outside this research. The findings highlight the importance of strengthening organizational culture to enhance the effectiveness of safety, health, and performance appraisal programs in improving productivity.
Co-Authors Afrilliana, Nadia Agusria, Lesi Al Fitrah Ardiansyah Alden Argina, Alden Apriani, Dwi Wahyuni Ardiwijaya, Dani Asiati, Diah Isnaini Febriani, Yunita Fitantina, Fitantina Fitriah, Wani Gergita, Aldhera Handayani, Maidiana Astuti Handhiko, Bagoes Herudiansyah, Gumar Indah Putri Neza, Indah Juniar, Lis Kholilah Kohar, Zawawi Kurnia, Meri M. Idris Masdaini, Efrina Melinda, Widia Muhammad Syahril Muslimin, Amrah Nadia, Zahira Shafa Nurrahmi, Maftuhah Oktariansyah, Muhammad Hafiz Permata, Serli Dwi Pratiwi, Andini Putri Puspa Azahra, Yosefanny Putri, Syafitri Dwi Ramadhan, M.Fariz Sabrina, Nina Sari, Citra Purnama Septadiyanto SRI RAHAYU Sudarta, Sudarta Sudarta, Sudarta Wulandari, Nike Septa Zuraidah, Ida