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All Journal JSI: Jurnal Sistem Informasi (E-Journal) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan SENTIA 2017 IKRA-ITH ABDIMAS STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Systematics Idealis : Indonesia Journal Information System Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Ticom: Technology of Information and Communication Telematika MKOM JURNAL MULTIDISIPLIN ILMU AKADEMIK Jurnal Ticom: Technology of Information and Communication
Lauw Li Hin
Universitas Budi Luhur
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Implementasi E-Commerce Menggunakan Content Management System Untuk Mendukung Proses Penjualan Pada Family Gold Delivery Naufal Noor Hibatulloh; Bima Cahya Putra; Lauw Li Hin; Agus Umar Hamdani
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom: Technology of Information and Communication
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Family Gold Delivery is an online business that sells various brands of precious metals and also sells frame designs for precious metals that can be customized with greeting words according to the customer's wishes. In running its business, Family Gold Delivery only utilizes Instagram, Whatsapp and Marketplace media to sell its products. However, due to the high percentage of additional costs and insurance charged by the marketplace, it affects product prices, which must adjust to these costs, making buyers not want to transact through the marketplace. In the absence of a system to support the sales process, buyers still have to contact the seller directly via chat. Based on the existing problems, the solution provided is to apply the e-commerce model to the Family Gold Delivery business which aims to facilitate business processes, especially product sales activities. By using the Business Model Canvas (BMC) method to develop new business ideas to develop business strategies quickly and Fishbone Diagrams to analyze problems. Then the Wordpress Content Management System (CMS) as a tool for building websites so that the website can be implemented immediately and can meet all business needs. Accompanied by the implementation of Search Engine Optimization (SEO) and marketing strategies to expand marketing so as to produce an e-commerce website prototype that can support the sales process on Family Gold Delivery from sales to product marketing. The conclusion from the implementation of this e-commerce model can overcome the main problems faced by Family Gold Delivery namely, buyers will not be charged additional fees if transacting through e-commerce websites, and the sales process no longer needs to be done via chat.
Desain E-Commerce Wahib Collection Dengan Business Model Canvas Untuk Meningkatkan Penjualan Seftifin Ratna Manda; Atik Ariesta; Deni Mahdiana; Lauw Li Hin; Ratna Kusumawardani
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom: Technology of Information and Communication
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

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Abstract

Technological developments are now very rapid, one of which is the internet. The internet is the main topic in today's society, with the internet people are able to carry out various activities such as buying and selling goods online. Nowadays buying and selling are very easy with a viral business model, namely e-commerce, so customers don't have to come to the store to make a purchase transaction. Wahib Collection store is a store engaged in the sale of clothing. Products sold are various kinds of clothing such as negligees, women's clothing, t-shirts, pants, and jackets. The Wahib Collection store was founded in 2000 and is a family-owned business that has been passed down to their children. The Wahib Collection store has a problem, namely the Wahib Collection store markets its products only by opening store stalls in the market with marketing coverage only around the store, recording at the store is still done manually so the recording is not appropriate, there has been a decline in sales due to the Covid-19 pandemic implementing social distancing and people must comply with health protocols and avoid crowds so that the market is quiet. This is the background for utilizing e-commerce as a platform for selling and buying online. The purpose of this research is to make marketing reach wider, data recording will be stored correctly on the website, and sales can be made online. The methodology used is interviews, document analysis, and literature studies with the development of the system using Rapid Application Development (RAD). so that a sales information system is formed using the WordPress Content Management System (CMS). The Business Model Canvas (BMC) determines the proposed business model based on the current business model. The results of this study, customers can make purchases online using the website, they don't have to come to the store and the store records are computerized.
IMPLEMENTASI ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KEPUASAN DAN LAYANAN KEPADA PELANGGAN THANI COFFEE Setyawan, Ivan; Hin, Lauw Li; Anubhakti, Dian; Gata, Grace
IDEALIS : InDonEsiA journaL Information System Vol. 7 No. 1 (2024): Jurnal IDEALIS Januari 2024
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/idealis.v7i1.3104

Abstract

Customer support and satisfaction are very important in running a Coffee shop business. Thani Coffee as a place to relax and enjoy Coffee if there is work or college assignments. Thani Coffee has issues, particularly the offerings in keeping relationships with clients, consisting of useless providers for customers when placing orders, in addition to facts about drink promos that are less powerful so that occasionally Thani Coffee workers neglect to provide statistics about drinks that may be on promo to customers, and a less powerful complaint and tips submission center so that Thani Coffee is difficult to improve services. Based on the current problems, this research uses a buyer relationship control (CRM) method approach where there is 1 CRM stage, namely Enhance. The method in this observation uses direct observation, interviews and also conducts documentation. The e-CRM device created using the Hypertext Preprocessor programming language and MySQL as its database. This system was created with the aim of providing service and pleasure to Thani Coffee customers, which has a variety of features for customers, drink promo features, ordering, reduction, complaints and instructions, drink reviews. The features that can be used by Thani Coffee are menu input, cut price, order data, customer data, sales report generation, user reports, criticism and review reports as well as providing facilities to change banners to assist beverage promo activities. The research conclusion is to facilitate the sale and recapitulation of Thani Coffee sales and also to compete with other Coffee Shops.
Implementasi Electronic Customer Relationship Management (E-CRM) untuk Meningkatkan Layanan Pelanggan Belig Coffee Ilyas, Aldrin Nur; Hin, Lauw Li; Sutrisno, Joko; Rusdah, Rusdah
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 9, No 1 (2024)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/string.v9i1.20322

Abstract

Belig Coffee is a culinary business that sells a variety of coffee drinks and snacks. Belig Coffee wants to establish a good relationship with its customers but there are still problems that exist, namely that currently the cafe does not have an online table booking system for customers to book tables and then in recording menu order transactions, customers still use paper to view the menu and order menus. With these problems, the solution presented is to create a CRM website using the PHP (Hypertext Preprocessor) programming language, codeigniter 3 framework, and using the MySql database. There are online table booking features, dine in reservations and online payment features that can facilitate customers in making order transactions and then with the menus displayed through the website so that customers can easily see the available menus and promos provided. With this CRM website, it is hoped that the cafe can improve good relations and improve service quality to customers.
Implementation Of an E-Commerce Website Based on A Content Management System at Vape.Bill Store Indonesia Pratama, Muhammad Rafi; Hin, Lauw Li
Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Vol 21, No 2 (2024): SEPTEMBER 2024 (IN PRESS)
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/bit.v21i2.3237

Abstract

In the rapidly advancing digital era, the implementation of information technology has become a key element in enhancing business competitiveness, including in the vape industry. This research focuses on the development and implementation of an e-commerce website based on a Content Management System (CMS) for Vape.Bill Store, with the aim of improving operational efficiency, stock management, and consumer accessibility. The main issues faced by Vape.Bill Store include limited promotion, inefficient stock management, and difficulty in reaching customers outside its local area. The methodology used in this study involves system analysis using Fishbone Diagram and Business Model Canvas (BMC) to identify the root causes of the problems, as well as the development and design of a CMS-based system using the Unified Modeling Language (UML) approach for functional modeling. The results of the research show that the implementation of CMS allows for easier management of products, promotions, and transactions, while also expanding market reach and increasing sales. CMS has proven to be an effective solution for small and medium-sized businesses to build e-commerce platforms that are adaptive to technological developments and business needs
Meningkatkan Pelayanan Informasi Orang Tua Siswa SMAN 1 Ciwaru Dengan Menerapkan Framework Dynamic CRM Purwaningrum, Inri; Irawan, Hendri; Hasugian, Humisar; Hin, Lauw Li
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70309/ticom.v11i3.94

Abstract

Menjaga hubungan baik dengan wali murid merupakan hal yang penting untuk pihak sekolah. SMA Negeri 1 Ciwaru sebagai sekolah negeri yang memerlukan kontribusi wali murid dalam menunjang proses administrasi sekolah. dalam hal ini SMA Negeri 1 Ciwaru mempunyai permasalahan dalam menjaga hubungan dengan wali murid, seperti belum adanya layanan informasi yang dapat diakses langsung oleh wali murid sehingga sering terjadi misscomunication dengan pihak sekolah. Selain itu belum adanya informasi perkembangan siswa dalam akademik maupun non-akademik, serta belum adanya fasilitas untuk menyampaikan kritik dan saran terhadap sekolah sehingga sekolah sulit meningkatkan pelayanan. Berdasarkan permasalahan yang ada, penelitian ini menggunakan strategi pendekatan Customer Relationship Management (CRM) yang memuat satu tahapan CRM, yaitu Enhance dengan menerapkan framework dynamic CRM yang memuat serangkaian tahapan dalam penerapan suatu CRM. Metode pengumpulan data dalam penelitian ini menggunakan dengan observasi langsung, wawancara serta dokumentasi. Penelitian ini menghasilkan sistem e-CRM yang dapat meningkatkan pelayanan informasi yang dibangun dengan menggunakan pemrograman Hypertext Preprocessor (PHP) sebagai bahasa pemrograman dan database MySQL sebagai databasenya. Hasil produk akhir sistem ini adalah pelayanan informasi terhadap wali murid SMA Negeri 1 Ciwaru yang mencakup fitur pengumuman, surat edaran, informasi akademik, daftar nilai, pembuatan laporan nilai, laporan informasi, laporan kritik dan saran, serta kebutuhan lain yang membantu kelancaran proses bisnis dan komunikasi bagi kedua belah pihak.
Implementasi E-Commerce Menggunakan Content Management System Untuk Mendukung Proses Penjualan Pada Family Gold Delivery Hibatulloh, Naufal Noor; Putra, Bima Cahya; Hin, Lauw Li; Hamdani, Agus Umar
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70309/ticom.v11i3.96

Abstract

Family Gold Delivery merupakan salah satu bisnis online yang menjual berbagai merk logam mulia dan juga menjual desain bingkai untuk logam mulia yang dapat dikustom dengan kata-kata ucapan sesuai keinginan customer. Dalam menjalankan bisnisnya, Family Gold Delivery hanya memanfaatkan media Instagram, Whatsapp, dan Marketplace untuk  menjual produknya. Namun dikarenakan mahalnya presentase biaya tambahan dan asuransi yang dikenakan pihak marketplace sehingga mempengaruhi harga produk yang harus menyesuaikan biaya tersebut membuat pembeli tidak ingin bertransaksi melalui marketplace. Dengan belum adanya sistem untuk mendukung proses penjualan membuat pembeli masih harus menghubungi penjual secara langsung melalui chat. Berdasarkan permasalahan yang ada, maka solusi yang diberikan yaitu menerapkan model e-commerce pada bisnis Family Gold Delivery yang bertujuan untuk memudahkan dalam menjalankan proses bisnis terutama aktivitas penjualan produk. Dengan menggunakan metode Business Model Canvas (BMC) untuk mengembangkan ide bisnis yang baru untuk menyusun strategi bisnis dengan cepat dan Fishbone Diagram untuk menganalisa permasalahan. Lalu Content Management System (CMS) Wordpress sebagai alat untuk membangun website agar website dapat segera terimplementasi dan dapat memenuhi segala kebutuhan bisnis. Disertai dengan penerapan Search Engine Optimization (SEO) dan strategi marketing untuk memperluas pemasaran sehingga dapat menghasilkan sebuah prototipe website e-commerce yang dapat mendukung proses penjualan pada Family Gold Delivery dari sisi penjualan hingga pemasaran produk. Adapun kesimpulan dari implementasi model e-commerce ini dapat mengatasi permasalah utama yang dihadapi Family Gold Delivery yaitu, pembeli tidak akan dikenakan biaya tambahan lagi jika bertransaksi melalui website e-commerce, dan proses penjualan tidak perlu lagi dilakukan melalui chat.
Desain E-Commerce Wahib Collection Dengan Business Model Canvas Untuk Meningkatkan Penjualan Manda, Seftifin Ratna; Ariesta, Atik; Mahdiana, Deni; Hin, Lauw Li; Ratna Kusumawardani
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70309/ticom.v11i3.97

Abstract

Perkembangan teknologi sekarang sangatlah pesat, salah satunya adalah internet. Internet menjadi topik utama dikalangan masyarakat sekarang, dengan adanya internet orangorang mampu melakukan berbagai aktivitas seperti jual beli barang secara online. Jaman sekarang jual beli sangat mudah dengan adanya model bisnis yang sangat popular yakni ecommerce jadi pelanggan tidak harus datang ke toko untuk transaksi pembelian. Toko Wahib Collection merupakan toko yang bergerak dibidang penjualan pakaian. Produk yang dijual berbagai macam pakaian seperti daster, pakaian wanita, kaos,celana, jaket. Toko Wahib Collection berdiri sejak tahun 2000 usaha milik keluarga dan diturunkan pada anak-anaknya. TokoWahib Collection terdapat permasalahan yakni toko Wahib Collection memasarkan produknya hanya membuka lapak tokodi pasar saja dengan jangkauan pemasaran hanya di sekitar toko, pencatatan pada toko masih dilakukan secara manual sehingga pencatatan tidak sesuai, terjadi penurunan penjualan dikarenakan pandemi Covid-19 menerapkan social distancing dan orang-orang harus menaati protokol kesehatan dan menghindari kerumunan sehingga pasar menjadi sepi. Hal inilah yang menjadi latar belakang untuk memanfaatkan e-commerce sebagai platform penjualan dan pembelian secara online. Tujuan dari penelitian ini adalah agar jangkauan pemasaran semakin luas, pencatatan data akan tersimpan dengan baik pada website, dan penjualan dapat dilakukan secara online. Adapun metodologi yang digunakan yaitu wawancara, Analisis dokumen dan studi literatur dengan pengembangan sistemnya menggunakan Rapid Application Development (RAD). sehingga terbentuknya suatu sistem informasi penjualan menggunakan Content Management System (CMS) Wordpress. Business Model Canvas (BMC) digunakan untuk menentukan model bisnis yang diusulkan berdasarkanmodel bisnis yang sedang berjalan. Hasil penelitian ini pelanggan dapat melakukan pembelian secara online dengan menggunakan website tidak harus datang ke toko dan pencatatan pada toko sudah terkomputerisasi
Pelatihan pemanfaatan marketplace tokopedia untuk peningkatan pendapatan bagi karyawan Inti Mas Motor Shita, Rizky Tahara; Hin, Lauw Li; Diana, Anita; Achadiani, Dwi
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 1 (2024): March
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i1.22254

Abstract

AbstrakPemanfaatan marketplace Tokopedia, sudah sering digunakan untuk bertansaksi jual beli secara aman. Hal ini tentunya membutuhkan teknik tertentu agar kios daring yang dimiliki dapat beroperasi optimal dan menghasilkan pendapatan tambahan bagi para penjual. Termasuk karyawan Inti Mas Motor, untuk mendapatkan tambahan pendapatan secara mandiri. Maka perlu ada pembekalan dasar bagi karyawan untuk memanfaatkan marketplace. Pada pelatihan kali ini, dilakukan pelatihan pemanfaatan marketplace Tokopedia bagi karyawan Inti Mas Motor di wilayah Ciledug, agar dapat memanfaatkan marketplace untuk peningkatan pendapatan. Dalam kegiatan ini dilakukan beberapa tahapan, yaitu pengamatan langsung, wawancara, dan studi literatur. Metode yang digunakan antara lain penjelasan teori dan praktek langsung kepada peserta karyawan. Hasil yang diperoleh dari pelatihan ini adalah karyawan dapat mengetahui teknik pemanfaatan marketplace untuk peningkatan pendapatan. Adapun tujuan dari pelatihan pemanfaatan marketplace ini, kiranya dapat membantu karyawan Inti Mas Motor untuk peningkatan pendapatan sampingan mereka, selain penghasilan utamanya. Kata kunci: pelatihan; marketplace; tokopedia AbstractUtilizing the Tokopedia marketplace has often been used to carry out buying and selling transactions safely. This of course requires certain techniques so that your online kiosk can operate optimally and generate additional income for sellers. Including Inti Mas Motor employees, to earn additional income independently. So there needs to be basic training for employees to utilize the marketplace. In this training, training was conducted on the use of the Tokopedia marketplace for Inti Mas Motor employees in the Ciledug area, so they could utilize the marketplace to increase income. In this activity, several stages were carried out, namely direct observation, interviews, and literature study. The methods used include direct theoretical and practical explanations to employee participants. The results obtained from this training are that employees can understand techniques for using the marketplace to increase income. The aim of this marketplace utilization training is to help Inti Mas Motor employees increase their side income, apart from their main income. Keywords: training; marketplace; tokopedia
PELATIHAN E-MAIL MARKETING BAGI UMKM WILAYAH KELURAHAN PANINGGILAN UTARA Shita, Rizky Tahara; Hin, Lauw Li; Diana, Anita; Achadiani, Dwi; Tarigan, Fatmasari
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 7, No 4 (2023): December
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v7i4.19256

Abstract

ABSTRAKSaat ini  internet menjadi kebutuhan utama dari setiap masyarakat. Salah satu fasilitas yang memanfaatkan internet adalah electronic mail (e-mail) untuk berkirim pesan dengan lebih cepat dibandingkan cara biasa. Pengiriman e-mail, dapat dimanfaatkan untuk memasarkan produk agar usaha dapat lebih berkembang yaitu dengan menggunakan teknik e-mail marketing. Pada pelatihan kali ini, dilakukan pelatihan e-mail marketing bagi masyarakat di wilayah kelurahan Paninggilan Utara, agar memanfaatkan e-mail untuk pengembangan usaha. Dalam kegiatan ini dilakukan beberapa tahapan, yaitu pengamatan langsung, wawancara, dan studi literatur. Metode yang digunakan antara lain penjelasan teori dan praktek langsung kepada peserta. Hasil yang diperoleh dari pelatihan ini adalah masyarakat dapat mengetahui pemanfaatan internet dan e-mail untuk pengembangan usaha melalui teknik e-mail marketing, serta terwujudnya misi Kelurahan Paninggilan Utara  sebagai mitra pelatihan. Pemanfaatan internet dan e-mail melalui pelatihan ini, diharapkan dapat membantu masyarakat untuk melakukan pemasaran dalam mengembangkan usahanya. Kata kunci: internet; e-mail; marketing. ABSTRACTCurrently, the internet is the main need of every society. One of the facilities that utilizes the internet is electronic mail (e-mail) to send messages faster than normal methods. Sending e-mail can be used to market products so that the business can develop further, namely by using e-mail marketing techniques. In this training, e-mail marketing training was carried out for people in the Paninggilan Utara sub-district area, so that they could use e-mail for business development. In this activity, several stages were carried out, namely direct observation, interviews, and literature study. The methods used include direct theoretical and practical explanations to participants. The results obtained from this training are that the public can understand the use of the internet and e-mail for business development through e-mail marketing techniques, as well as realizing the mission of North Paninggilan Village as a training partner. It is hoped that the use of the internet and e-mail through this training can help people carry out marketing in developing their businesses. Keywords: internet; e-mail; marketing.
Co-Authors Abid Ulya Aziz Achadiani, Dwi Afyandini Afyandini Agus Umar Hamdani Al Idrus Alfi Romdhoni Alfianto Alfianto Alifiananda Rahmat Susilo Andre Elly Syaputra Angga Aditya Wicaksono Anita Diana Anita Diana Anubhakti, Dian Aris Sutansyah Atik Ariesta Bawono Bayu Aji Salim Bima Cahya Putra Bimo Anggoro Chevin Rifan Pratama Debbie Mistikaweni Deni Mahdiana Dewi Apriliani Dian Anubhakti Dwi Achadiani Endayani Endayani Ester Nusti Subakir Fadhel Muhammad Fadurri Fadurri Fatmasari Fatmasari Fatmasari Fatmasari Fatmasari Fatmasari Tarigan Gema Takbir Febriyanto Grace Gata, Grace Hafizh Nur Baskara Hapri Cantona Hariyanto Saputra Hendri Irawan Hibatulloh, Naufal Noor Humisar Hasugian Ilyas, Aldrin Nur Imelda Oktaviani Inri Purwaningrum Joko Sutrisno Kevina Tanuwijaya Kyeka Darmawanto Manda, Seftifin Ratna Marjono Marjono Muhamad Kahfi Muhammad Afrizal Fariz Muhammad Revi Randhika Ferides Mulky Yusuf Naufal Noor Hibatulloh Niki Dwijananto Pandu Betrian Pratama, Muhammad Rafi Priharpo Kurnia Satia Purwaningrum, Inri Rahmat Tri Wibowo Ramadiansyah Nurhakim Randa Anditya Ratna Kusumawardani Ratna Kusumawardani Reynardo Reynardo Rianasari Rianasari Rizky Tahara Shita Rizky Tahara Shita Rizky Tahara Shita Rizky Tahara Shita Rufialdi Rufialdi Rusdah Rusdah Salomo Leonardo Parasian Sebastian Adi Prananto Seftifin Ratna Manda Setyawan, Ivan Shita, Rizky Tahara Siska Irawati Surani Dila Anjarsari Tarigan, Fatmasari Tiko Rizkiya Suwahyo Wahyu Aprilla Putra Wahyu Pramusinto Wijaya Nata Dilaga