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Journal : Jurnal Ilmiah Tata Sejuta STIA Mataram

OPTIMALISASI PROGRAM RUTINAN HUBUNGAN MASYARAKAT PADA PT INDONESIA POWER SURALAYA POWER GENERATION UNIT KOTA CILEGON Stiawati, Titi; Annisa, Iis Nur
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 9 No 1 (2023): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v9i1.435

Abstract

The focus of this research is on the routine program of the PR division of PT Indonesia Power Suralaya PGU. Routine programs are activities that are carried out on a daily, daily, or monthly basis. The PR division of PT Indonesia Power has several internal and external routine programs, which have been implemented well. However, in its implementation there are still some obstacles, such as the difference in information obtained between employees of the public relations division. The method used is descriptive qualitative. The purpose of this study is to find out what should be optimized in routine programs so that the obstacles encountered can be overcome properly. The theory used is the performance theory of Agus Dwiyanto (2006) which consists of five variables, but uses only three indicators, namely responsiveness, responsibility. and accountability. The results of this study indicate that the implementation of routine programs in the public relations division is good but there are some things that are not optimal. The responsiveness variable that was carried out was not maximized because there was still misinformation between the employees of the PR division so that internal communication needed to be improved. The responsibility variable is good because of the employee's awareness to work together on other tasks. While the accountability variable is good because the service provided by the employees is quite good, which is able to provide satisfaction for employees of other divisions and external parties of PT Indonesia Power Suralaya PGU.
POLA KOMUNIKASI PELAYANAN DAN PEMBERIAN INFORMASI KESEHATAN PADA PUSKESMAS KADUHEJO KABUPATEN PANDEGLANG Ismail, Muchsinin Ichsan; Stiawati, Titi; Jumiati, Ipah Ema
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 9 No 1 (2023): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v9i1.440

Abstract

This study aims to determine the communication patterns of health services and information at the Kaduhejo Community Health Center, Pandeglang Regency, along with the obstacles. The object of research is the pattern of service communication and provision of health information. This study used qualitative research methods. Data collection techniques were carried out through observation, interviews, and literature. The procedure in the qualitative analysis process consists of three main activities that are interrelated and occur simultaneously, namely data reduction, data presentation and drawing conclusions. The results of his research showed that the pattern of service communication and providing health information at the Kaduhejo Health Center in Pandeglang Regency was more dominant using a linear communication pattern. The inhibiting factor in implementing the communication pattern is due to technical, semantic and human factors.