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Sujono Sujono
Universitas Muhammadiyah Malang
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Journal : SISFOTENIKA

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Complaints Recording System with Responsive Web at STMIK Atma Luhur Yohanes Setiawan Japriadi; Sujono Sujono; Anisah Anisah
SISFOTENIKA Vol 10, No 2 (2020): SISFOTENIKA
Publisher : STMIK PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (860.827 KB) | DOI: 10.30700/jst.v10i2.784

Abstract

The IT Departement of STMIK Atma Luhur's (BSI) currently serves complaints related to IT on campus by using Whatsapp group. This is less effective and efficient because it makes the process of complaints recording from a department in a certain time becomes difficult. Website-based complaints recording system with responsive design will be built to solve these problems. The display of responsive web can change according to device that accesses it, so that the user experience when accesses it with mobile device will be same as the one who accesses it with desktop. System development model, method, and tools used in this research are prototyping model, object-oriented method, and Unified Modeling Language (UML), respectively. The built system can be used by employees, lecturers, or students to register accounts, fill complaints, and view it responses by BSI. In addition, BSI can manage data related to complaints, validate accounts, respond to complaints, and print complaints reports with built system. Based on the results of questionnaire recapitulation that has been done, it can be concluded that the built system can accelerate and facilitate the process of complaints submission, response, and management at STMIK Atma Luhur. In addition, the system page display is automatically adjusted to user's device, so the system remains easy and pleasant to use even if accessed with smartphone.
Co-Authors Abdul Haris Kadafi Achmad Rizky Afif Maulana Ahmad Daud Al-Faatih Ahmad Yani ahmad yani Ahmad Zakiudin Ainul Hasyim Aisyiah Noviani Al ghifari, Mohammad Ghazi Ali Mokhtar Aluf Mumtaziah Windayati Ananda Eddy Irvine Anisah Anisah Arief Bondan Satriyo Nugroho Arjuna Andriyanto Cahyo Nugroho Arundina Penta Miyanti Asmah Hidayati Asus Maisar Asus Maizar Suryanto H Atik Martsiningsih Aulia Rakhman Axel Dewo Augustama Bannan Khaulah Hanifah BAYU PRASTOWO Damat, Damat Dendy Patrija W Dhia Farhan Dr. Drh. Lili Zailzar, MS Dr. Drh. Lili Zailzar, MS, Dr. Drh. Lili Dwi Putra Sya'ban Erwin Ramadhani Fardhiasih Dwi Astuti Fath, Nifty Firhan Nur Akbar Adfiansyah Gilang Ramdoni Hamidah Hamidah Hany Handajani Hari Anggoro Harrizkie Arie Pradana Harry Budi Santoso Hendra K Hendra Kusuma Ibnu Hajar Ichsan Maulana Imbang . Imbang ., Imbang Indra Riyanto Ir. Ahmad Yani, M.P. Ir. Ahmad Yani, M.P., Ir. Ahmad Ir. Suyatno, M.Si. Ir. Suyatno, M.Si., Ir. Suyatno, Jalu Nuralim Kahfi, M. Faisal Khusnul Khotimah Koeswini Dwi Ariani Kusnul K La Utu Laksana, Eka Purwa Lili Indah Sari Lili Zalizar Lutfi Wahyu Aryanto Luthfitaris Haidiazi Soehartono Mia Setiawati Mita Nisayanti, Eky Mochamad Rizal Ali Rofat Moh. Anshori Aris Widya Mohamad Nurul MP Editor, Ir. Dian Indratmi, MP Muchammad Sobri, S.Pt, Muchammad Sobri, S.Pt,, Muchammad Muhamad Bahrul A’lam Muhammad Amrizal Bai Muhammad Notonugroho Musafa, Akhmad Natsir Natsir Nazori AZ Noeroes Shobie Ahfan Nur Huda Nur Khasanah, Nur Khasanah,, Nur Nur Khozin Aziz Nur Khozin Aziz, Nur Khozin Nur Qomariah, Umi Kulsum Okkita Rizan Peby Wahyu Purnawan Ramadhan, Mochammad Wildan Rasyid Mei Mustafa Ratih Juliati Reto Safitri Reto Safitri, Reto Risky Angga Pramuja Rodliyah, Shoimatur Rofat M.R.A Safun Rahmanto Santoso, Nurul Adi Sapto Pramono Satya Rizaldi Alamsyah Silfani L. Tobing Sinta Nurlaela Siti Ainun Marufa SITI FATIMAH Sony Alfian Sri Dwi Hastuti Sri Roekminiati Suryo Hadi Suwasti Broto Suyana Suyana Suyatno . Syevita Yuliana Sari Tahta Alfina Nuranida Tatag Budiardi Tati Karyawati Taufani, Ahmad Alfian Tri Niar Sari Ullya Rahmawati Wehandaka . Wehandaka ., Wehandaka WIDANARNI WIDANARNI WISHNU ARIBOWO PROBONEGORO Yohanes Setiawan Japriadi Yovi A Soedarsono Zainul Arifin, Muhyiddin Zakiah Nur Cahya Putri Zulfikar Zulfikar