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All Journal ARISTO JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Humanities and Social Studies Seminar Nasional Lahan Suboptimal Spirit Publik : Jurnal Administrasi Publik Open Access Indonesia Journal of Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara geoedusains: Jurnal Pendidikan Geografi Masker Medika Journal La Sociale Open Access Indonesia Journal of Social Sciences Jurnal Kaganga : Jurnal Ilmiah Sosial dan Humaniora Society
Andy Alfatih
Universitas Sriwijaya
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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KUALITAS PELAYANAN PUBLIK (STUDI TERHADAP PELAYANAN KESEHATAN DI POLIKLINIK JIWA RUMAH SAKIT ERNALDI BAHAR PROVINSI SUMATERA SELATAN) Yenny Ratnawaty; Andy Alfatih; Andries Lionardo
Masker Medika Vol 12 No 2 (2024): Masker Medika
Publisher : IKesT Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52523/maskermedika.v12i2.692

Abstract

In recent years, attention to mental health has increased globally, with greater recognition of the importance of providing high-quality mental services. Ernaldi Bahar Hospital of South Sumatra Province is the only mental hospital in South Sumatra Province so that the services provided must be of high quality. Ernaldi Bahar Hospital psychiatric polyclinic is a polyclinic that provides health services for outpatients specialising in mental illness and psychiatry. In measuring the quality of health services provided, namely using the theory of Parasuraman et al (1990) with the dimensions of tangible, reliability, responsiveness, assurance and empathy. Method: This research was analysed using descriptive statistical methods using the gap analysis-IPA (Importance Performance Analysis) method which is described in a Cartesian diagram. This research is descriptive with a quantitative approach, data collection techniques using questionnaires distributed to 100 patient companion respondents selected using accidental sampling techniques. Results: From the analysis of the respondents' assessment of the quality of health services, a percentage value of 83.62% was obtained in the good category, but there was still a gap between the perceptions and expectations of respondents regarding the quality of health services where the results showed that health services at the Ernaldi Bahar Hospital Mental Polyclinic had not been able to meet the expectations of service users because it had a negative gap value in all indicators. From the results of the quadrant I Cartesian diagram, it shows that several service indicators must be improved with a high priority and in quadrant III, although the priority is low, it still needs to be improved so that the quality of service can be better.
Implementasi Peraturan Kepala Kepolisian Negara Republik Indonesia Nomor 18 Tahun 2014 Tentang Tata Cara Penerbitan Surat Keterangan Catatan Kepolisian (SKCK) Melalui Sistem Online Di Direktorat Intelijen Keamanan Kepolisian Daerah Sumatera Selatan Pauzia, Pauzia; Alfitri, Alfitri; Alfatih, Andy
Spirit Publik: Jurnal Administrasi Publik Vol 19, No 2 (2024): IN PRESS
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/sp.v19i2.80804

Abstract

Salah satu implementasi kebijakan publik oleh Kepolisian Negara Republik Indonesia yaitu melakukan pelayanan publik yang diwujudkan dalam bentuk pelayanan penerbitan Surat Keterangan Catatan Kepolisian (SKCK). Tujuan pembangunan Aplikasi SKCK Online adalah sebagai upaya peningkatan kinerja kepolisian terutama dalam bidang teknologi informasi kepolisian, sebagai sarana mempermudah dalam pembuatan SKCK dan memberikan informasi dalam penerbitan SKCK kepada masyarakat, dan tujuan substansial pelayanan publik ata pelayanan kepada masyarakat adalah kepuasan masyarakat. Namun dalam pelaksanaan kebijakan penerbitan SKCK online masih ditemukan beberapa permasalahan sehingga membuat kebijakan ini belum dapat berjalan sebagaimana mestinya, adapun permasalahan yang ditemukan di lapangan menjadikan alasan mengapa kebijakan ini menarik untuk diteliti, sehingga diketahui bagaimana implementasi kebijakan penerbitan SKCK online tersebut. Berdasarkan uraian di atas, maka metode penelitian yang digunakan adalah penelitian kualitatif dengan tipe penelitian deskriptif kualitatif. Lokasi penelitian dilakukan di Polda Sumsel yang memiliki 17 Polres dan 159 Polsek. pada bulan Nopember 2022. teknik pengumpulan data yang digunakan dalam penelitian ini adalah wawancara mendalam dengan Pejabat dan anggota Polri baik sebagai pelaksana kebijakan maupun sebagai petugas pelayanan SKCK/Operator SKCK, Operator Aplikasi Cakep, petugas perumus sidik jari dan pihak lain termasuk masyarakat sebagai pemohon SKCK yang berada di tempat pelayanan SKCK juga meneliti data, dokumen, laporan, dokumentasi. 
Protecting Local Cultural Heritage In South Sumatera: Agenda-Setting Policy Husyam, Husyam; Sobri, Kiagus Muhammad; Alfatih, Andy; Alamsyah, Alamsyah
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 1, No 2 (2017): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v4i3.11300

Abstract

Identity and local cultural heritage are different aspects, but having played important elements which create character, identity which must be preserve and maintain properly. The paper aims to analyze and examine the public policy formulation of Regional Regulation (Peraturan Daerah) number 2 of 2021 concerning the ornament building with special identity of South Sumatera. The study is undertaken through qualitative methods, through modelling case study in Palembang, applying with the Multiple Streams Framework (MSF) to highlight how several elements or streams interact to affect the acceptance of particular policies. This paper reveals that, the Regional Regulation has successfully ratified though the important role of Governor as policy entrepreneurial. Therefore, by applying MSF theory has utilizes public policy process in the preservation cultural heritage in South Sumatera context. It also recommends further policy through the establishment of cultural heritage conservation agencies, which can collaborate with local communities, researchers, and experts to develop effective preservation strategies.
The Effect of ASN Motivation and Social Capital on Collaboration in the Implementation of One Data Indonesia in Ogan Komering Ilir Regency Adi, Yuanita Permata; Alfatih, Andy; Alamsyah, Alamsyah
ARISTO Vol 14, No 1 (2026): January : (Fortchoming )
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.11098

Abstract

This study aims to determine the influence of motivation and social capital of civil servants (ASN) on Collaboration in the implementation of the One Data policy in Ogan Komering Ilir Regency. The research employs a descriptive quantitative approach, emphasizing numerical data analysis using multiple linear regression methods. The study population consists of 78 civil servants involved in the implementation of the One Data Indonesia policy in Ogan Komering Ilir Regency, making the sample a saturated sample or census. Questionnaires were collected using instruments based on a Likert scale. The study concludes that both motivation and social capital of civil servants have a significant impact on Collaboration in implementing One Data Indonesia in Ogan Komering Ilir Regency. Social capital has a greater influence than motivation, indicating that strengthening trust, social networks, and cooperative relationships should be the primary focus to enhance the quality of collaboration among civil servants and ensure the success of public policies.
Transformasi Digital Pemasaran Serat Daun Nanas Sebagai Pengembangan Usaha Mikro di Prabumulih Sununianti, Vieronica Varbi; Hapsari Ekonugraheni, Dyah; Alfatih, Andy; Mahriani, Retna; Dewi Sartika, Diana; Kurniawan, Rudy; Masyitoh, Maulida; Yanti, Mery
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.5939

Abstract

Artikel ini menganalisis transformasi digital dalam pemasaran serat daun nanas sebagai upaya pengembangan usaha mikro di kota Prabumulih. Tujuannya untuk mengeksplorasi penerapan teknologi digital dalam memperkuat daya saing produk serat daun nanas di pasar global. Metode pengabdian kepada masyarakat yang dilakukan dengan melakukan sosialisasi dan pelatihan kapasitas komunitas lokal terkait pentingnya pemasaran digital yang dilanjutkan dengan praktik langsung dalam pembuatan iklan dan promosi produk melalui platform Instagram. Hasilnya pelaku usaha mikro serat daun nanas menunjukkan antusias tinggi dalam memanfaatkan media sosial dan platform e-commerce untuk memperluas jangkauan pasar, meningkatkan interaksi dengan konsumen, serta mempromosikan produk dengan lebih efektif dan efisien. Temuan ini mengindikasikan bahwa transformasi digital berhasil meningkatkan pengetahuan dan keterampilan pelaku usaha dalam mengelola bisnis mereka. Simpulan artikel ini menekankan pentingnya kolaborasi antara pemerintah, lembaga pendidikan, dan pelaku usaha dalam mendukung digitalisasi usaha mikro yang berpotensi mendorong perubahan sosial dan meningkatkan kesejahteraan ekonomi lokal di kota Prabumulih.
The Effect of ASN Motivation and Social Capital on Collaboration in the Implementation of One Data Indonesia in Ogan Komering Ilir Regency Adi, Yuanita Permata; Alfatih, Andy; Alamsyah, Alamsyah
ARISTO Vol 14 No 1 (2026): January : (Fortchoming )
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.11098

Abstract

This study aims to determine the influence of motivation and social capital of civil servants (ASN) on Collaboration in the implementation of the One Data policy in Ogan Komering Ilir Regency. The research employs a descriptive quantitative approach, emphasizing numerical data analysis using multiple linear regression methods. The study population consists of 78 civil servants involved in the implementation of the One Data Indonesia policy in Ogan Komering Ilir Regency, making the sample a saturated sample or census. Questionnaires were collected using instruments based on a Likert scale. The study concludes that both motivation and social capital of civil servants have a significant impact on Collaboration in implementing One Data Indonesia in Ogan Komering Ilir Regency. Social capital has a greater influence than motivation, indicating that strengthening trust, social networks, and cooperative relationships should be the primary focus to enhance the quality of collaboration among civil servants and ensure the success of public policies.
Hard Way to Enhance Service Quality at The Regional Secretariat Organization Bureau of South Sumatera Province: A Qualitative Reports Agustinne, Hermince Anggelia; Alfitri, Alfitri; Alfatih, Andy; Thamrin, Husni
ARISTO Vol 14 No 2 (2026): July : Forthcoming
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the Public Service Innovation Development Model in improving service quality at the Bureau of Organization of the Regional Secretariat of South Sumatra Province. Using a qualitative approach with interviews, observations, and documentation, the study finds that while the innovation model is effective, challenges exist in innovation process management, innovator skills, service standardization, and public participation. Supporting factors include visionary leadership, skilled human resources, technological infrastructure, collaboration, and an innovative culture. Inhibiting factors involve rigid policies, budget constraints, lack of evaluation, and minimal public involvement. Efforts to overcome these challenges include enhancing HR skills, forming an innovation team, developing a strategic plan, establishing service standards, and fostering multi-stakeholder engagement. The study highlights the need for a structured and adaptive innovation model to enhance public service quality effectively. Keywords: Public Service Innovation; Innovation Management; Public Participation; South Sumatera Bureaucracy; Public Service Reform;
Co-Authors Adi, Yuanita Permata Adila, Hikmah Agustinne, Hermince Anggelia Alamsyah - Alfitri Alfitri Alfitri Andriani, Nety Andries Lionardo Ariyanti, Amin Aryzona, Ayu Putrisia Defa, Anprema Dewi Sartika, Diana Diana Dewi Sartika, Diana Dewi Dyah Hapsari Eko Nueraheni Dyah Hapsari Eko Nugraheni Ermanovida Hapsari Ekonugraheni, Dyah Husni Thamrin Husyam, Husyam Israk, Galamda Izzudin, Muhammad Kendi, Sumar Kiagus Muhammad Sobri Krisna Murti Malinda, Febrimarandi Masyitoh, Maulida Meilinda, Nurly Mery Yanti Pangestu, Panji Pauzia, Pauzia Pratiwi, Winda Aulia Primadani, Karina Armilia Puspita, Desi Randi Randi Retna Mahriani Rudy Kurniawan Sari, Astriana Septian, Muhammad Rio Septian, Muhammd Rio Slamet Widodo Sobri, Kgs. M. Sofyan Effendi Tri Agus Susanto Vieronica Varbi Sununianti, Vieronica Varbi Wiswadas, Wiswadas Yenny Ratnawaty