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Journal : Jurnal EduHealth

The Influence Of Health Education On Increasing Self-Efficacy Of Post Partum Mothers At The UPT Ulaweng Public Health Center In 2023 Syamsuriyati, Syamsuriyati; Syarif, Sutrani; Handayani, Rika; Prianti, Ani T
Jurnal EduHealth Vol. 15 No. 02 (2024): Jurnal eduHealt, Edition April - June , 2024
Publisher : Sean Institute

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Abstract

Health services for neonates (0-28 days) at least twice, once at the age of 0-7 days and one more time at the age of 8-28 days. The coverage of neonates visits in 2019 was 90.00%, decreasing in December 2020 by 85.00% (UPT Puskesmas Ulaweng). Providing Education Classes (KE) to Post Partum mothers using a module on the importance of breastfeeding for babies so that this can increase neonatal visits and the efficacy of mothers in breastfeeding their babies at the beginning of the postpartum period of 0-7 days through education . This study aims to determine the effectiveness of breastfeeding education class (KE) to increase the self-efficacy of post-partum mothers at the Ulaweng Public Health Center, Bone Regency in 2023. This type of research is a quasi-experimental design with a two group pretest-posttest design. The total sample size is 30 respondents (15 control group respondents who received a questionnaire without education class and 15 respondents in the intervention group who received education class and questionnaire). Samples were obtained using purposive sampling technique. Evaluation of maternal efficacy was carried out on the 7th day post partum both the control group and the intervention group.
The Effect Of Health Care Service Quality On BPJS Outpatient Patient Satisfaction At Undata Regional Public Hospital, Palu City, Central Sulawesi Province Herdhana Suwartono; Syamsuriyati, Syamsuriyati; Anwar Ramli
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

Health is a basic need that must be guaranteed by the state as mandated by the 1945 Constitution. The government developed the JKN program through BPJS Kesehatan so that people, including the economically weak, can access health services. RSUD Undata Palu, as a type B referral hospital, faces the challenge of meeting the increasing needs of outpatients. This study aims to analyze the effect of health worker service quality on outpatient BPJS patient satisfaction at RSUD Undata Palu. Using a quantitative approach with a cross-sectional survey design, data was collected from 175 BPJS outpatients using a questionnaire, which was analyzed using validity, reliability, and SEM tests. The results showed that service quality was in the “good” category (mean score 4.22), with the reliability dimension recording the highest score (4.35). The level of patient satisfaction was also rated as “good” (mean score 4.30), with medical services being the best indicator (4.40). SEM analysis showed that service quality had a significant effect on patient satisfaction, with reliability contributing the most (β = 0.35). This study confirms the importance of reliability, responsiveness, and competence of health workers in improving patient satisfaction. RSUD Undata is advised to increase service speed, provide effective communication training, and improve the physical facilities of the hospital. These findings support previous literature and are expected to make theoretical as well as practical contributions to the development of health service quality and the success of the JKN program.