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Agus Suwandono
Fakultas Hukum Universitas Padjadjaran
Religion Aerospace Engineering Arts Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : PADJADJARAN Jurnal Ilmu Hukum (Journal of Law)

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Operator Responsibilities in Safeguarding Consumer Rights Against GPS Spoofing in Ride-Hailing Services Salvia, Hana; Priowirjanto, Enni Soerjati; Suwandono, Agus
PADJADJARAN JURNAL ILMU HUKUM (JOURNAL OF LAW) Vol 11, No 2 (2024): PADJADJARAN JURNAL ILMU HUKUM (JOURNAL OF LAW)
Publisher : Faculty of Law, Universitas Padjadjaran

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Abstract

This study examines the responsibilities of Electronic System Providers (ESPs) in safeguarding consumer rights within ride-hailing services. It specifically addresses the Global Positioning System (GPS) spoofing by drivers. The GPS spoofing involves the deceitful manipulation of location data by vehicles, posing significant legal and security risks to customers. The study evaluated the effectiveness of ESPs, including popular platforms in Indonesia like Gojek and Grab, in protecting consumers from such violations. It utilized normative legal theory and the secondary data analysis derived from ESP contracts. Findings indicate that current consumer protection measures are insufficient, primarily because ESPs employ exemption clauses that contravene Consumer Protection Law regulations. Additionally, the study highlights a lack of compliance with governance laws, such as the Government Regulation Number 71 of 2019, which mandates ESPs to establish robust and effective electronic system governance. This unethical practice jeopardizes consumer safety and erodes trust in the ESPs. This study underscores the necessity for stricter enforcement of consumer protection laws and regulations within the ride-hailing sector to ensure client safety and security. ESPs must prioritize safeguarding consumer data and implement measures to prevent drivers from manipulating fraudulent location data. Furthermore, collaborative efforts among ESPs, governmental bodies, and cybersecurity experts are essential to enhance legal protections for consumers, aiming to establish fair and safe procedures that benefit all parties involved.
Co-Authors Aam Suryamah Adhie, Aryasatya Justicio Agi Yulia Ria Dini Agus Pratiwi Agus Suwandono Ali Djamhuri Ali Utama, Feriza Anita Khoirunisa Ari Udiyono Ariapramuda, Switcha Differentia Ayunda Gayatri Maheswari Chasanah, Mazroatul Darodjat, Rafan Desiani, Amila Deviana Yuanitasari Deviana Yuanitasari Deza Pasma Juniar Dian Nirmala Sari Diva Yohana Margaretha Marbun Djamil, Masrifan Djanurdi D Enni Soerjati Priowirjanto Erent Ersantika Sari, Erent Ersantika Etty Mulyati Gilda Nathania Sirait Hakim, Jefferson Hazar Kusmayanti Hazar Kusmayanti, Hazar Helitha Novianty Muchtar Henry Setyawan Susanto Henry Setyawan Susanto Kurniawati, Erna Yovi Lintang Dian Saraswati Lisa Dwi Fitriyanti Maheswari, Ayunda Gayatri Melati Wulandari Mirza Alvina Maharani Muhamad Amirulloh, Muhamad Nandita Lilawanti, Shaleemar Nun Harrieti Nun Harrieti, Nun Putra, Suharto Taat Putra, Suharto Taat Rachmayani, Dewi Regina Audi Annaba Rifki Muslim Roro Nur Sabila Runjati Salvia, Hana Sarifudin, Diding Sasya Rida Amanda Soeharyo Hadisaputro Sudaryat Sudaryat Sudiro Sudiro Suharyo Hadisaputro Suparto, Susilowati Susilowati S. Dajaan Susilowati Suparto Susilowati Suparto Dajaan, Susilowati Suparto Susilowati Susilowati Syukur, Amin Syukur, Amin Tarsisius Murwadji Wijaya, Liauw Regina Mulia Yuda, Ikbal