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All Journal Jurnal Keuangan dan Perbankan Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Hospitality dan Manajemen Jasa Jurnal Teknobisnis Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Prosiding Seminar Nasional Sains dan Teknologi Terapan Jurnal Manajemen Pemasaran Share : Journal of Service Learning Petra International journal of Business Studies (IJBS) EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Applied Sciences, Management and Engineering Technology (JASMET) Aletheia Christian Educators Journal Prosiding Seminar Nasional Teknologi Industri Berkelanjutan The South East Asian Journal of Management Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Zeplin Jiwa Husada Tarigan
Universitas Kristen Petra
Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Effect of Supplier–Buyer Collaboration, Product Innovation, Process Innovation, and Quality Management Adoption on Firm Performance Ronaldo Richard Gunawan; Hotlan Siagian; Zeplin Jiwa Husada Tarigan
Petra International Journal of Business Studies Vol. 8 No. 2 (2025): DECEMBER 2025
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.8.2.131-143

Abstract

Cooperation between companies, such as manufacturers and suppliers, can stabilize raw material procurement, ensuring the production process meets customer needs. Companies need to adopt quality management to innovate processes and products and achieve good performance. This study aims to examine the influence of supplier-buyer collaboration on firm performance through product innovation, process innovation, and Quality Management Adoption.  Distribution of questionnaires to 103 manufacturing companies in East Java using purposive sampling techniques. The results of data processing using PLS version 4 software found that supplier-buyer collaboration has a direct influence on quality management adoption and innovation processes, but not on product innovation. The quality management adoption that is formed has a direct impact on the innovation process, product innovation, and firm performance. Companies that innovate processes can also innovate products, thereby further improving company performance. Periodic product innovation can enhance a firm's performance. The practical contribution of this research provides top management with insight to commit to building sustainable collaboration with suppliers to support innovation processes and quality management systems. It is recommended that companies adopt the ISO system to implement a standard quality system as needed. Terrorist contributions can strengthen the integration of quality management and supply chain management within the framework of a resource-based view.
Influence of Information Quality on Retailer Satisfaction through Supply Chain Flexibility and Supplier Relationship Management in the Retail Industry Putra, Ardiono; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 22 No. 2 (2020): December 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.22.2.93-102

Abstract

Businesses always compete to improve customer satisfaction. A firm engaged in as a distributor as well, always try to provide satisfaction to their customer, in this case, retailer and wholesales. The distributor can improve retailer satisfaction by providing such information that suits retailer requirements in the pursuit that the supply chain flow can move quickly, particularly on the flow of products from the manufacturing ordered by the distributors. This study aims to obtain a relationship between distributors and retailer companies. This study surveyed 100 retailers, and wholesale companies engaged in Fast Moving Consumer Goods (FMCG) and the supplier domiciled in the city of Makassar, South Sulawesi, with revenues of more than IDR 300,000,000. - / year. SmartPLS software version 2.0 was used to test the hypothesis. The results of the study found that information quality can provide a positive increase in improving supplier relationship management. Adequate information quality cannot significantly increase supply chain flexibility and retailer satisfaction. Supplier relationship management built by distributors can have an impact of 0.611 on supply chain flexibility in retail and retail satisfaction companies of 0.367. The stronger distributor and retailer relationship can increase distributor flexibility and retail satisfaction. Supply chain flexibility built by distributor companies can have a significant impact on retailer satisfaction of 0.463. This research provides an improvement in the development of supply chain management theory, in particular, building relationships with customers.
The Influence of Information Technology Adoption on Supply Chain Resilience through Purchasing Strategy, Production Flexibility, and Supply Chain Responsiveness Achwan, Katherine Trisy; Tarigan, Zeplin Jiwa Husada; Nasir, Zarul Azhar bin
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 28 No. 1 (2026): June 2026
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.28.1.75 - 90

Abstract

Manufacturing companies have adopted information technology to create integrated systems that facilitate coordination within the company and with external partners. This demonstrates the company's ability to generate supply chain resilience to address current global uncertainties. The study obtained data from 112 respondents from manufacturing companies in Indonesia using purposive sampling. The data were processed using PLS with an outer model test, which met the validity and reliability requirements. The results of the research hypothesis testing showed that information technology adoption plays a significant role in improving purchasing strategy, production flexibility, and supply chain responsiveness. Purchasing strategies that segment purchasing categories and involve suppliers in problem-solving can increase production flexibility but do not directly affect supply chain responsiveness. Production flexibility in a company's operations directly impacts supply chain responsiveness and resilience. Purchasing strategy and supply chain responsiveness contribute to supply chain resilience by developing capabilities. Companies can routinely identify risks and recover from disruptions. Practical contributions can provide management insights into building corporate resilience by aligning purchasing strategies, production flexibility, and supply chain responsiveness to optimize information technology for internal and external integration.
The Influence of Top Management Commitment on Competitive Advantage through Supply Chain Resilience, Supply Chain Digitalisation, and Supply Chain Responsiveness Siagian, Hotlan; Basana, Sautma Ronni; Suprapto, Widjojo; Tarigan, Zeplin Jiwa Husada
The South East Asian Journal of Management Vol. 20, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims: This study aims to analyse the influence of top management's commitment on competitive advantage through supply chain digitalisation, responsiveness, and resiliency. Design/Methodology/Approach: Data were collected using a five-point Likert-scale questionnaire distributed to manufacturing practitioners with a minimum supervisory position. A total of 203 valid questionnaires were analysed. Data processing was performed using SmartPLS version 4.0 to test measurement and structural models. Research Findings: The study results indicate that eight hypotheses are accepted and one is rejected. Top management commitment positively impacts supply chain digitalisation, responsiveness, and resilience. Furthermore, supply chain digitalisation and supply chain resilience both positively impact competitive advantage. However, supply chain responsiveness did not affect competitive advantage. Theoretical Contribution/Originality: This research makes a theoretical contribution to the study of digital technology adoption in supply chain management. Digital technology adoption enhances companies' competitive advantage. Managerial Implications in the South East Asian Context: In Southeast Asia, there is still low integration, limited digitalisation, and vulnerability to supply chain disruption. The results of this study provide insight into the role of top management in initiating the adoption of digital technology to strengthen resilience and supply chain responsiveness, thereby improving competitive advantage. Research Limitation and Implications: This study has limitations, particularly on the research sample, which is located in East Java, Indonesia. Hence, the study results may not be valid in other countries.
Co-Authors Aang Noviana Umbara Achmad Basori, Achmad Achwan, Katherine Trisy Agung Harianto Alvenia Oktapia Andre Aaron Van Beukhhum Bob Maulana Adam Budi, Aileen Patricia Damiana Wiwik Debby Fransisca Muntu Devi Destiani Andilas Dherma Riofiandi Diah Dharmayanti Djiantoro Djiantoro Djukuw, Gery Doni Kurniawan Edwin Adhi Nugroho Eric Oktavianus Setiawan Faisal Rahman Faisal Rahman, Faisal Ferdy Dwi Permana Firmanta Sebayang Glori Puteri Maharani Agung Gunawan, Kristian Alvin Han Tae Hee Hotlan Siagian Ivan Kristianto Ivan Kristianto James Korompis Jamilatul Fithriyah Jiputra, Juan Alexander Juan Alexander Jiputra Kezia Jade Setiabudi Kristian Alvin Gunawan Linda Meriana Lukmandono Lusi Hapsari Restulingtyas Monika Kristanti Muhammad Ajir Muzakki Muzakki, Muhammad Ajir Narto Narto Nasir, Zarul Azhar bin Novia Chandra Tanuwijaya Oviliani Yenty Yuliana Permana, Ferdy Dwi Priska Vianny Marsellita Putra, Ardiono Putri Indarwati Renna Kumalasari Ricky Ricky Ronaldo Richard Gunawan Ruth Lovita Surodjo Putri Sautma Roni Basana Sautma Roni Basana Sautma Ronni Basana Setiabudi, Kezia Jade Sundring Pantja Djati Suprapto, Widjojo Tommy Westonlie Umbara, Aang Noviana Veranita Goenawan Wahju Astjarjo Rini Westonlie, Tommy Yobeanto, Kelvin Leonardo Yonathan Palumian Yuliana Lianto Zenia Estella Soesetyo