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All Journal Jurnal Keuangan dan Perbankan Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Hospitality dan Manajemen Jasa Jurnal Teknobisnis Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Prosiding Seminar Nasional Sains dan Teknologi Terapan Jurnal Manajemen Pemasaran Share : Journal of Service Learning Petra International journal of Business Studies (IJBS) EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Applied Sciences, Management and Engineering Technology (JASMET) Aletheia Christian Educators Journal Prosiding Seminar Nasional Teknologi Industri Berkelanjutan Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Zeplin Jiwa Husada Tarigan
Universitas Kristen Petra
Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Effect of Supplier–Buyer Collaboration, Product Innovation, Process Innovation, and Quality Management Adoption on Firm Performance Ronaldo Richard Gunawan; Hotlan Siagian; Zeplin Jiwa Husada Tarigan
Petra International Journal of Business Studies Vol. 8 No. 2 (2025): DECEMBER 2025
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.8.2.131-143

Abstract

Cooperation between companies, such as manufacturers and suppliers, can stabilize raw material procurement, ensuring the production process meets customer needs. Companies need to adopt quality management to innovate processes and products and achieve good performance. This study aims to examine the influence of supplier-buyer collaboration on firm performance through product innovation, process innovation, and Quality Management Adoption.  Distribution of questionnaires to 103 manufacturing companies in East Java using purposive sampling techniques. The results of data processing using PLS version 4 software found that supplier-buyer collaboration has a direct influence on quality management adoption and innovation processes, but not on product innovation. The quality management adoption that is formed has a direct impact on the innovation process, product innovation, and firm performance. Companies that innovate processes can also innovate products, thereby further improving company performance. Periodic product innovation can enhance a firm's performance. The practical contribution of this research provides top management with insight to commit to building sustainable collaboration with suppliers to support innovation processes and quality management systems. It is recommended that companies adopt the ISO system to implement a standard quality system as needed. Terrorist contributions can strengthen the integration of quality management and supply chain management within the framework of a resource-based view.
Influence of Information Quality on Retailer Satisfaction through Supply Chain Flexibility and Supplier Relationship Management in the Retail Industry Putra, Ardiono; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 22 No. 2 (2020): December 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.22.2.93-102

Abstract

Businesses always compete to improve customer satisfaction. A firm engaged in as a distributor as well, always try to provide satisfaction to their customer, in this case, retailer and wholesales. The distributor can improve retailer satisfaction by providing such information that suits retailer requirements in the pursuit that the supply chain flow can move quickly, particularly on the flow of products from the manufacturing ordered by the distributors. This study aims to obtain a relationship between distributors and retailer companies. This study surveyed 100 retailers, and wholesale companies engaged in Fast Moving Consumer Goods (FMCG) and the supplier domiciled in the city of Makassar, South Sulawesi, with revenues of more than IDR 300,000,000. - / year. SmartPLS software version 2.0 was used to test the hypothesis. The results of the study found that information quality can provide a positive increase in improving supplier relationship management. Adequate information quality cannot significantly increase supply chain flexibility and retailer satisfaction. Supplier relationship management built by distributors can have an impact of 0.611 on supply chain flexibility in retail and retail satisfaction companies of 0.367. The stronger distributor and retailer relationship can increase distributor flexibility and retail satisfaction. Supply chain flexibility built by distributor companies can have a significant impact on retailer satisfaction of 0.463. This research provides an improvement in the development of supply chain management theory, in particular, building relationships with customers.
Co-Authors Aang Noviana Umbara Achmad Basori, Achmad Agung Harianto Alvenia Oktapia Andre Aaron Van Beukhhum Bob Maulana Adam Budi, Aileen Patricia Damiana Wiwik Debby Fransisca Muntu Devi Destiani Andilas Dherma Riofiandi Diah Dharmayanti Djiantoro Djiantoro Djukuw, Gery Doni Kurniawan Edwin Adhi Nugroho Eric Oktavianus Setiawan Faisal Rahman Faisal Rahman, Faisal Ferdy Dwi Permana Firmanta Sebayang Glori Puteri Maharani Agung Gunawan, Kristian Alvin Han Tae Hee Hotlan Siagian Ivan Kristianto Ivan Kristianto James Korompis Jamilatul Fithriyah Jiputra, Juan Alexander Juan Alexander Jiputra Kezia Jade Setiabudi Kristian Alvin Gunawan Linda Meriana Lukmandono Lusi Hapsari Restulingtyas Monika Kristanti Muhammad Ajir Muzakki Muzakki, Muhammad Ajir Narto Narto Novia Chandra Tanuwijaya Oviliani Yenty Yuliana Permana, Ferdy Dwi Priska Vianny Marsellita Putra, Ardiono Putri Indarwati Renna Kumalasari Ricky Ricky Ronaldo Richard Gunawan Ruth Lovita Surodjo Putri Sautma Roni Basana Sautma Roni Basana Setiabudi, Kezia Jade Sundring Pantja Djati Tommy Westonlie Umbara, Aang Noviana Veranita Goenawan Wahju Astjarjo Rini Westonlie, Tommy Yobeanto, Kelvin Leonardo Yonathan Palumian Yuliana Lianto Zenia Estella Soesetyo