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All Journal Jurnal Keuangan dan Perbankan Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Hospitality dan Manajemen Jasa Jurnal Teknobisnis Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Prosiding Seminar Nasional Sains dan Teknologi Terapan Jurnal Manajemen Pemasaran Share : Journal of Service Learning Petra International journal of Business Studies (IJBS) EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Applied Sciences, Management and Engineering Technology (JASMET) Aletheia Christian Educators Journal Prosiding Seminar Nasional Teknologi Industri Berkelanjutan The South East Asian Journal of Management International Journal of Financial and Investment Studies Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Zeplin Jiwa Husada Tarigan
Universitas Kristen Petra
Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Influence of Information Quality on Retailer Satisfaction through Supply Chain Flexibility and Supplier Relationship Management in the Retail Industry Putra, Ardiono; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 22 No. 2 (2020): December 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.22.2.93-102

Abstract

Businesses always compete to improve customer satisfaction. A firm engaged in as a distributor as well, always try to provide satisfaction to their customer, in this case, retailer and wholesales. The distributor can improve retailer satisfaction by providing such information that suits retailer requirements in the pursuit that the supply chain flow can move quickly, particularly on the flow of products from the manufacturing ordered by the distributors. This study aims to obtain a relationship between distributors and retailer companies. This study surveyed 100 retailers, and wholesale companies engaged in Fast Moving Consumer Goods (FMCG) and the supplier domiciled in the city of Makassar, South Sulawesi, with revenues of more than IDR 300,000,000. - / year. SmartPLS software version 2.0 was used to test the hypothesis. The results of the study found that information quality can provide a positive increase in improving supplier relationship management. Adequate information quality cannot significantly increase supply chain flexibility and retailer satisfaction. Supplier relationship management built by distributors can have an impact of 0.611 on supply chain flexibility in retail and retail satisfaction companies of 0.367. The stronger distributor and retailer relationship can increase distributor flexibility and retail satisfaction. Supply chain flexibility built by distributor companies can have a significant impact on retailer satisfaction of 0.463. This research provides an improvement in the development of supply chain management theory, in particular, building relationships with customers.
The Influence of Top Management Commitment on Competitive Advantage through Supply Chain Resilience, Supply Chain Digitalisation, and Supply Chain Responsiveness Siagian, Hotlan; Basana, Sautma Ronni; Suprapto, Widjojo; Tarigan, Zeplin Jiwa Husada
The South East Asian Journal of Management Vol. 20, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims: This study aims to analyse the influence of top management's commitment on competitive advantage through supply chain digitalisation, responsiveness, and resiliency. Design/Methodology/Approach: Data were collected using a five-point Likert-scale questionnaire distributed to manufacturing practitioners with a minimum supervisory position. A total of 203 valid questionnaires were analysed. Data processing was performed using SmartPLS version 4.0 to test measurement and structural models. Research Findings: The study results indicate that eight hypotheses are accepted and one is rejected. Top management commitment positively impacts supply chain digitalisation, responsiveness, and resilience. Furthermore, supply chain digitalisation and supply chain resilience both positively impact competitive advantage. However, supply chain responsiveness did not affect competitive advantage. Theoretical Contribution/Originality: This research makes a theoretical contribution to the study of digital technology adoption in supply chain management. Digital technology adoption enhances companies' competitive advantage. Managerial Implications in the South East Asian Context: In Southeast Asia, there is still low integration, limited digitalisation, and vulnerability to supply chain disruption. The results of this study provide insight into the role of top management in initiating the adoption of digital technology to strengthen resilience and supply chain responsiveness, thereby improving competitive advantage. Research Limitation and Implications: This study has limitations, particularly on the research sample, which is located in East Java, Indonesia. Hence, the study results may not be valid in other countries.
The Influence of Organizational Citizenship Behavior on Employee Performance Through Job Satisfaction in PVC Production Ricky Lukito; Zeplin Jiwa Husada Tarigan; Maria Natalia Damayanti Maer
Jurnal Riset Ekonomi, Manajemen, dan Bisnis Vol. 3 No. 1 (2026): May 2026
Publisher : Universitas Kristen Petra dan Ikatan Sarjana Ekonomi Indonesia Cabang Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jremb.3.1.29-38

Abstract

This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) on employee performance through job satisfaction in the PVC production department. The study used a quantitative, saturated sampling approach, so the entire population of 34 people was used as the sample. Primary data were collected through questionnaires and analyzed using Partial Least Squares (PLS). The results of the outer model evaluation showed that all indicators met the validity and reliability criteria. The results of the inner model showed R-square values of 0.587 for job satisfaction and 0.451 for employee performance, with a Q² value of 0.7733, indicating good predictive relevance. The results of the hypothesis test showed that OCB did not have a significant direct effect on employee performance. However, OCB had a positive and significant effect on job satisfaction, and job satisfaction had a positive and significant effect on employee performance. Job satisfaction was proven to mediate the effect of OCB on employee performance. These findings indicate that increasing OCB behavior does not necessarily directly improve performance, but can indirectly enhance performance by increasing employee job satisfaction.
GREEN SUPPLY CHAIN SYNERGY: HOW INTEGRATION AND RISK MANAGEMENT DRIVE FINANCIAL PERFORMANCE Lydia Christian; Sautma Ronni Basana; Zeplin Jiwa Husada Tarigan
International Journal of Financial and Investment Studies (IJFIS) Vol 5 No 1 (2024): OCTOBER 2024
Publisher : Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijfis.5.1.1-12

Abstract

Companies strive to win the competition to maintain sustainability. This study aims to analyze the effect of supply chain integration on financial performance through green supply chain management and supply chain risk management in manufacturing companies in East Java. This study employs a quantitative approach, utilizing a causal research design, with 90 respondents from manufacturing companies that have implemented environmentally friendly practices. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (SmartPLS 4.0) to examine the relationship between research variables. The results indicate that supply chain integration affects both green supply chain management and supply chain risk management, but it does not directly impact financial performance. Green supply chain management and supply chain risk management have been shown to have a positive effect on financial performance. Manufacturing companies with supply chain integration do not directly influence financial performance; instead, they do so through well-managed green supply chains and by mitigating supply chain risk. The results of the study emphasize the importance of synergy between supply chain integration, green supply chain, and supply chain risk management in building a sustainable and resilient supply chain. The theoretical contribution of this research is to broaden the understanding of the relationship between integration, sustainability, and risk in the context of the manufacturing industry in developing countries. The practical contribution of the research results provides manufacturing managers with guidance to strengthen internal and external coordination in implementing green management and risk management, thereby improving operational efficiency and financial performance.
THE IMPORTANCE OF FINANCIAL FLOW DIGITALIZATION AND SUPPLY CHAIN INTEGRATION IN INCREASING COMPETITIVENESS THROUGH SUPPLY CHAIN RESILIENCE Hendry Sugianto Setiawan; Zeplin Jiwa Husada Tarigan
International Journal of Financial and Investment Studies (IJFIS) Vol 5 No 1 (2024): OCTOBER 2024
Publisher : Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijfis.5.1.13-24

Abstract

This study aims to analyze the effects of digitalization of financial flows in the supply chain and supply chain integration on firm competitive advantage through supply chain resilience in manufacturing companies in East Java. This study uses a quantitative, survey-based approach. Data were collected through questionnaires from respondents working in medium- and large-scale manufacturing companies who met the criteria of having at least 3 years of work experience and understanding the company's supply chain activities. Data analysis was conducted using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. The results show that digitalization of financial flows in the supply chain has a positive and significant effect on supply chain integration and resilience. However, digitalization of financial flows does not directly affect a firm's competitive advantage. Supply chain integration has been shown to affect supply chain resilience and a firm's competitive advantage. The research findings also show that supply chain resilience has a positive and significant effect on a firm's competitive advantage. These results confirm that digitalization of financial flows in the supply chain does not directly create competitiveness but rather serves as a supporting capability that strengthens supply chain integration and resilience. Thus, companies need to manage financial digitalization, supply chain integration, and supply chain resilience in an integrated manner to build a more sustainable competitive advantage.
THE INFLUENCE OF VENDOR CAPABILITY ON SUPPLY CHAIN COLLABORATION AND FIRM PERFORMANCE WITH SUPPLIER INTEGRATION AS VARIABLE MODERATING Rosalia Maria da Silva; Zeplin Jiwa Husada Tarigan; Hotlan Siagian
International Journal of Financial and Investment Studies (IJFIS) Vol 5 No 1 (2024): OCTOBER 2024
Publisher : Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijfis.5.1.43-55

Abstract

Fuel supply shortages and price fluctuations pose significant challenges to the sustainability of fuel station business performance. These conditions require companies to strengthen vendor capabilities, integrate with supply chain partners, improve inventory management, and collaborate with them. This study aims to analyze the influence of vendor competency on vendor-managed inventory and supply chain collaboration, and the influence of vendor-managed inventory and supply chain collaboration on business performance, with supplier integration as a moderating variable. This study used a quantitative, survey-based approach. Data were collected via a Google Form questionnaire from 70 permanent fuel station employees. The sampling technique used was purposive sampling, while data analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results show that vendor competency has a positive and significant effect on vendor-managed inventory but not on supply chain collaboration. Supplier integration has a positive and significant effect on vendor-managed inventory and supply chain collaboration. However, supplier integration moderates the relationships between vendor competency, vendor-managed inventory, and supply chain collaboration in a negative direction. In addition, vendor-managed inventory and supply chain collaboration have been shown to have a positive and significant effect on business performance. These findings suggest that improvements in fuel station business performance are more effectively achieved by strengthening inventory management systems, integrating information, and collaborating across the supply chain, rather than simply improving individual vendor competencies.
The Impact of Information Technology Implementation on Firm Performance: The Mediating Roles of Supply Chain Collaboration, Innovation Capability, and Supply Chain Resilience Cecilia Antonive Chandra; Zeplin Jiwa Husada Tarigan; Maria Natalia Damayanti Maer
Petra International Journal of Business Studies Vol. 9 No. 1 (2026): JUNE 2026
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.9.1.87-99

Abstract

Information technology is important for companies in producing supply chain collaboration, innovation capability, and supply chain resilience. The company's ability to maintain continuity in information technology implementation can enhance its performance in manufacturing companies in East Java. Data collection was carried out on manufacturing companies in East Java using a survey method, targeting medium- and large-category companies with purposive sampling that have implemented information technology for at least 2 years. Respondents were permanent employees with at least 2 years of experience.  The analysis used is PLS-SEM, which met the goodness-of-fit requirements for the inner and outer models. The study found that implementing information technology positively affects supply chain collaboration, innovation capability, and supply chain resilience. Supply chain collaboration affects innovation capability and firm performance, but not directly supply chain resilience. The results of the study show that innovation capability positively affects supply chain resilience and company performance. The study's results also show that supply chain resilience improves company performance. Overall, the results of the study confirm that implementing integrated information technology strengthens collaboration in the supply chain, enhances innovation capabilities, and builds supply chain resilience, ultimately improving company performance. The results of the research contribute practically by providing insights for the management of companies seeking to sustainably develop information technology investments, strengthen collaboration with partners, and encourage organizational innovation to improve competitiveness and long-term performance.
The Effect of Brand Image, Promotion Effectiveness, and Product Quality on Consumer Buying Interest Aileen Patricia Budi; Zeplin Jiwa Husada Tarigan
Jurnal Riset Ekonomi, Manajemen, dan Bisnis Vol. 2 No. 2 (2025): November 2025
Publisher : Universitas Kristen Petra dan Ikatan Sarjana Ekonomi Indonesia Cabang Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jremb.2.2.67-77

Abstract

This study aims to analyze the influence of brand image, promotional effectiveness, and product quality on consumer interest in purchasing textbooks from a printing company in Indonesia. The study's background is the increasing competition in the printing industry, which requires companies to strengthen their marketing strategies by improving brand image, effective promotion, and superior product quality. This study uses a quantitative, descriptive approach. Primary data were obtained by distributing questionnaires to 100 respondents who are consumers of printing company products. Data analysis was conducted using SPSS to test the influence of independent variables on the dependent variable via multiple linear regression. The results show that the three independent variables, namely brand image, promotional effectiveness, and product quality, have a positive and significant effect on consumer purchasing interest. Among the three, product quality has the most significant influence on purchasing interest, indicating that consumer perceptions of product quality are a significant factor in purchasing decisions. These findings emphasize the importance for printing companies to continue to maintain product quality, strengthen brand image, and implement effective promotional strategies to increase consumer purchasing interest and expand market share.
THE INFLUENCE OF PRODUCT QUALITY, SERVICE QUALITY, AND ELECTRONIC WORD OF MOUTH ON PURCHASE INTENTION Felix Enrico Evan Harianto; Zeplin Jiwa Husada Tarigan
International Journal of Financial and Investment Studies (IJFIS) Vol 6 No 1 (2026): APRIL 2026
Publisher : Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijfis.6.1.47-56

Abstract

This study aims to analyze the influence of product quality, service quality, and electronic word of mouth on purchase intention among Serabi Notosuman Surakarta consumers. The study used a quantitative approach with a purposive sampling technique. Data were obtained through online questionnaires distributed to consumers who had visited or purchased at least twice and were at least 17 years old. Of the 102 questionnaires collected, 98 met the criteria and were used in the analysis. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the help of SmartPLS 3.0. The results showed that product quality had no significant effect on purchase intention (β = 0.237; p = 0.161) or electronic word of mouth (β = 0.165; p = 0.148). Conversely, service quality had a positive and significant effect on purchase intention (β = 0.397; p = 0.001) and electronic word of mouth (β = 0.536; p < 0.001). Electronic word of mouth also had a positive and significant effect on purchase intention (β = 0.266; p = 0.008). These findings indicate that consumer purchase intention is more influenced by service quality and online consumer reviews or recommendations than by direct product quality. Therefore, management needs to maintain product quality while prioritizing improving service quality and managing electronic word of mouth to strengthen consumer purchase intention.
Co-Authors Aang Noviana Umbara Achmad Basori, Achmad Agung Harianto Aileen Patricia Budi Alvenia Oktapia Andre Aaron Van Beukhhum Bob Maulana Adam Cecilia Antonive Chandra Damiana Wiwik Debby Fransisca Muntu Devi Destiani Andilas Dherma Riofiandi Diah Dharmayanti Djiantoro Djiantoro Djukuw, Gery Doni Kurniawan Edwin Adhi Nugroho Eric Oktavianus Setiawan Faisal Rahman Faisal Rahman, Faisal Felix Enrico Evan Harianto Ferdy Dwi Permana Firmanta Sebayang Glori Puteri Maharani Agung Gunawan, Kristian Alvin Han Tae Hee Hendry Sugianto Setiawan Hotlan Siagian Ivan Kristianto Ivan Kristianto James Korompis Jamilatul Fithriyah Jiputra, Juan Alexander Juan Alexander Jiputra Kezia Jade Setiabudi Kristian Alvin Gunawan Linda Meriana Lukmandono Lusi Hapsari Restulingtyas Lydia Christian Maria Natalia Damayanti Maer Monika Kristanti Muhammad Ajir Muzakki Muzakki, Muhammad Ajir Narto Narto Novia Chandra Tanuwijaya Oviliani Yenty Yuliana Permana, Ferdy Dwi Priska Vianny Marsellita Putra, Ardiono Putri Indarwati Renna Kumalasari Ricky Lukito Ricky Ricky Ronaldo Richard Gunawan Rosalia Maria da Silva Ruth Lovita Surodjo Putri Sautma Roni Basana Sautma Roni Basana Sautma Ronni Basana Setiabudi, Kezia Jade Sundring Pantja Djati Suprapto, Widjojo Tommy Westonlie Umbara, Aang Noviana Veranita Goenawan Wahju Astjarjo Rini Westonlie, Tommy Yobeanto, Kelvin Leonardo Yonathan Palumian Yuliana Lianto Zenia Estella Soesetyo