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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) MIX : Jurnal Ilmiah Manajemen Jurnal Pilar Nusa Mandiri EKUITAS (Jurnal Ekonomi dan Keuangan) JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Jurnal Manajemen Perhotelan dan Pariwisata Journal of Applied Data Sciences Innovative: Journal Of Social Science Research Jurnal Penelitian Pendidikan Indonesia TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Sundring Pantja Djati
Unknown Affiliation
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA Thomas Stefanus Kaihatu; Sundring Pantja Djati
MIX: JURNAL ILMIAH MANAJEMEN Vol 6, No 2 (2016): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.99 KB)

Abstract

Abstract. As a distinctive employee behavior, organizational citizenship behavior(OCB) plays an important role in shaping the quality of service provided by nurses tofurther enhance the feeling of satisfaction experienced by customers. This researchaims to explain the relationship between OCB, service quality, and patient satisfactionin hospital setting. We use the perception of costumers in explaining the threeconstructs used in this research. The respondents are 30 full time nurses and 100hospital inpatients of private hospitals (63.29% response rate) in private hospitals inSurabaya. SEM-PLS is used for the data analysis, yielding results that OCB haspositive and significant relationship towards service quality, and service quality haspositive and significant relationship towards customer satisfaction. Thus, the resultsconfirm previous researchers’ findings. Future research direction is advised as therelationship between service quality and customer satisfaction is found to besignificantly weaker than previous researchers’ results.Keyword: Organizational citizenship behavior, service quality, customer satisfactionAbstrak. Sebagai sebuah perilaku karyawan yang unik, organizational citizenshipbehavior (OCB) memegang peranan penting dalam membentuk kualitas layanan sustersusterdi Rumah Sakit yang nantinya akan meningkatkan kepuasan konsumen.Penelitian ini bertujuan untuk menjelaskan hubungan antara OCB, kualitas layanan,dan kepuasan konsumen di setting Rumah Sakit. Persepsi konsumen digunakan dalammenjelaskan ketiga konstruk dalam penelitian ini. Responden berjumlah 30 suster yangbekerja penuh waktu dan 100 pasien rumah sakit swasta (63,29% tingkat respon) diSurabaya. SEM-PLS digunakan untuk menganalisa data, dengan hasil bahwa OCBmemiliki pengaruh positif dan signifikan terhadap kualitas layanan, dan kualitaslayanan berpengaruh positif signifikan terhadap kepuasan pelanggan. Hasil inimengkonfirmasi penelitian-penelitian terdahulu. Saran untuk penelitian selanjutnyadijelaskan lebih lanjut karena hubungan kualitas layanan dan kepuasan pelangganditemukan jauh lebih lemah daripada hasil peneliti-peneliti terdahulu.
DAMPAK SHARING KNOWLEDGE TERHADAP BEST OPERATIONAL PRACTICE MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN SERVICE QUALITY DI POLWILTABES SURABAYA Zeplin Jiwa Husada Tarigan; Wahju Astjarjo Rini; Sundring Pantja Djati
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 14 No 2 (2010)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.057 KB) | DOI: 10.24034/j25485024.y2010.v14.i2.282

Abstract

Sharing Knowledge is originated from the interaction between individuals which will form a group or working group in a company, while the working group with expertise/skills is called teamwork. The working group should be developed to be able to communicate and have good relationships within the department, between departments and between organizations. Good communication within the organization will improve the working relationship to be more intense and faster. There are no boundaries either between individuals or individuals and departments in the organization so as to create an effective working relationship and a strong team work which lead to the creation of the best practices operational. Based on the survey by interviewing and spreading questionnaires to 266 police members of the police in POLWILTABES SURABAYA about sharing knowledge of best operational practices (BOP) in the police organization through team work's affectivity and OCB (organizational citizenship behavior). The results showed that sharing knowledge does not directly impact organizational citizenship behavior as an organizational culture, but it is indirectly give impact through the team work's affectivity moderator variable. Sharing knowledge as an organizational culture has an impact on enhancing the effectiveness of team work. The Effectiveness of team work influence organizational citizenship behavior in police organizations to increase the best operational practice. Team work's affectivity has influence towards Best Operational Practices (BOP) in the police organization. OCB (Organizational citizenship behavior) also has influence towards the best operational practices (BOP) in the police organization.
PENGARUH KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) GURU DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI Ujang Saepudin; Sundring Pantja Djati
JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Vol 2 No 1 (2019): Jurnal Ilmiah Bisnis, Pasar Modal dan UMKM (JIBPU)
Publisher : Magister Manajemen Institut Bisnis Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.427 KB)

Abstract

Penelitian empiris kecil ini telah melihat adanyapengaruh antara kepuasan kerja, komitmen organisasional dan OCB guru. Sampel dalam penelitian ini adalah 133 guru pegawai negeri sipil (PNS) dan Honorer dari 4 Sekolah Menengah Atas (SMA) Negeri yang berlokasi di kecamatan Tambun Utara dan kecamatan Babelan kabupaten Bekasi. Data dikumpulkan melalui 3 kuesioner (Minnesota Satisfaction Questionnaire (MSQ), Organizational Commitment Questionnaire (OCQ) dan Organizational citizenship behavior scale (OCBS) in school). Hasil dari pengolahan data yaitu menggunakan teknik analisa structural equation modeling (SEM) dengan aplikasi SmartPLS versi 3.0, menunjukan bahwa kepuasan kerja dan komitmen organisasional mempengaruhi OCB secara langsung dan tidak langsung melalui peran mediasi dari komitmen organisasional. Dalam model ini, kepuasan kerja intrinsik memiliki nilai rata-rata lebih baik dibandingkan kepuasan kerja ektrinsik dan di variabel komitmen organisasional dimensi value commitment (kepercayaan terhadap nilai-nilai organisasi) memiliki nilai lebih baik dibanding dimensi commitment to stay (keinginan untuk tetap menjadi anggota organisasi yang bersangkutan).
Strategi Centra Tour Dalam Mempertahankan Eksistensi di Era Endemik Nexen Alexandre Pinontoan; Rahmat Kusnedi; Sundring Pantja Djati; Myrza Rahmanita
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

Komunikasi Pemasaran Pariwisata merupakan sebuah aktivitas komunikasi dimana sebuah organisasi atau perusahaan yang ada di industri pariwisata menawarkan atau menjelaskan kepada pelanggan mereka produk-produk pariwisata. Travel Agent merupakan salah satu bagian dari industri pariwisata yang secara aktif menawarkan berbagai produk pariwisata. Travel Agent atau agen perjalanan adalah pelayanan publik yang membantu menyediakan keperluan perjalanan seperti pembelian tiket pesawat, tiket kereta, penyewaan kendaraan, pengurusan dokumen perjalanan, penawaran paket wisata. Dalam proses menawarkan pelayanan yang disediakan oleh travel agent, dibutuhkan komunikasi pemasaran pariwisata, dengan tujuan mendapatkan keuntungan dan juga menyampaikan nilai dari layanan-layanan yang disediakan. Namun, pada tahun 2019 akhir sampai dengan 2022 awal, dunia pariwisata Indonesia bahkan dunia mengalami mati suri, dimana pandemi Covid menyerang berbagai individu di seluruh dunia yang menyebabkan seluruh individu menjaga jarak antara satu dengan yang lainnya dan tidak memungkinkan bagi seseorang untuk melakukan perjalanan baik perjalanan wisata maupun bisnis. Penelitian ini bertujuan untuk mengetahui bagaimana penerapan Komunikasi Pemasaran Pariwisata Travel Agent Centra Tour Pasca Covid 19 dengan menggunakan teori marketing mix 7P (Product, Price, Place, Promotion, People, Process & Physical Evidence) serta penggunaan word of mouth marketing dalam mempromosikan layanan-layanan yang disediakan oleh Centra Tour kepada klien mereka. Paradigma penelitian ini adalah Konstruktivisme. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif kualitatif. Hasil penelitian ini menunjukkan bahwa komunikasi pemasaran travel agent Centra Tour pasca covid 19 sudah cukup baik dikarenakan adanya dukungan dari existing client yang berperan penting dalam word of mouth marketing yang juga bagian dari marketing mix 7P yaitu unsur promosi serta unsur marketing mix 7P yang lain juga sudah diterapkan dengan baik, sehingga membawa dampak yang baik serta keuntungan sendiri dari Centra Tour dan berpotensi untuk mendapat klien-klien baru.
Strategi Dinas Pariwisata dalam Branding Destinasi Surya Kencana Bogor Pasca Pandemik Pinontoan, Nexen Alexandre; Djati, Sundring Pantja; Rahmanita, Myrza
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 7 No. 1 (2024): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v7i1.74848

Abstract

Penelitian ini mengulas strategi Dinas Pariwisata dan Kebudayaan Kota Bogor dalam membranding Destinasi Pecinan Suryakencana sebagai objek wisata budaya yang terkenal di kalangan wisatawan, memiliki daya tarik ikonik, dan sejarah yang menarik. Tujuan penelitian ini adalah untuk memahami dan menjelaskan strategi dinas dalam membranding destinasi tersebut. Konsep penelitian ini didasarkan pada teori branding destinasi, dengan pendekatan kualitatif dan paradigma post-positivisme, serta metode penelitian menggunakan pendekatan deskriptif kualitatif. Teknik pengumpulan data melibatkan wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa Dinas Pariwisata dan Kebudayaan Kota Bogor membranding destinasi wisata Pecinan Suryakencana sebagai tujuan wisata budaya melalui penyelenggaraan berbagai acara budaya. Langkah ini berhasil memicu minat wisatawan dengan keberagaman budaya yang dimiliki oleh Kota Bogor. Dinas Pariwisata dan Kebudayaan, bersama dengan para pemangku kepentingan, mempromosikan Pecinan Suryakencana sebagai destinasi wisata budaya melalui hotel-hotel di Kota Bogor dan media sosial resmi milik dinas tersebut. Selain itu, Dinas Pariwisata dan Kebudayaan Kota Bogor merencanakan dan melaksanakan layanan shuttle yang menghubungkan Pecinan Suryakencana dengan beberapa destinasi wisata budaya lainnya di Kota Bogor. Dampak dari inisiatif ini adalah kemudahan bagi wisatawan untuk mengunjungi dan mempelajari berbagai aspek wisata budaya Kota Bogor.
REVIEW OF MANAGEMENT INFORMATION SYSTEMS USING EXPERT SYSTEMS IN INTERNAL CONTROL FOR INDONESIA'S BUREAUCRATIC REFORM Sinulingga, Minan; Djati, Sundring Pantja; Thamrin, Suyono; Saragih, Herlina Juni Risma; Wijaya, Hendy Risdianto
Jurnal Pilar Nusa Mandiri Vol 19 No 1 (2023): Pilar Nusa Mandiri : Journal of Computing and Information System Publishing Peri
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/pilar.v19i2.4182

Abstract

Technological developments are driving changes in bureaucratic reform, through Presidential Regulation No. 81 of 2020 which targets that by 2025 a system of oversight and accountability will be created to create a government with high integrity. Increasing SPBE (Electronic Based Government System) by implementing MIS (Management Information System) is one of the keys to achieving this target. This study aims to examine the use of MIS for internal control (SIMWAS) using an expert system, especially for internal audits associated with bureaucratic reform in Indonesia. This research method uses a Systematic Literature Review (SLR) to find suitable articles from various sources from 2015 to 2021 and conducts a Trend Analysis of the SLR results and a total of 31 articles to find research trends. The results of this study indicate that there is still no research related to supervision and internal auditors associated with bureaucratic reform and performance. Research on internal audits to improve performance using SIMWAS using an expert system has also not been done yet. This research can be developed using artificial intelligence to evaluate, predict and improve the performance of internal auditors that impact organizational performance. This study shows that the use of MIS for internal control using an expert system for internal audit still needs to be improved to support bureaucratic reform, especially the increase in SPBE.
How safety leadership, social capital, and safety awareness affect safety citizenship behavior: a mediation perspective Wibawanti, Andjar Budi; Sanny, Lim; Siahaan, Denny; Djati, Sundring Pantja
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243815

Abstract

Safety citizenship behavior (SCB) of the ship crew is essential to maritime safety. Therefore, using safety motivation as a mediating mechanism, this research attempts to understand and quantify the impact of safety leadership, social capital, and safety awareness on ship crew SCB. The study employs a causal design and survey methods in a quantitative manner. 120 crew members of passenger ships that were docked at Tanjung Priok Port in Jakarta made up the sample. A Likert scale questionnaire was utilized as the research tool for safety leadership, social capital, safety awareness, safety motivation, and SCB. Google Forms-formatted questionnaires were sent out by email and WhatsApp. Partial least squares (PLS)-based structural equation modeling (SEM) analysis was used to analyze the data. The study's findings indicate that safety leadership, social capital, safety awareness, and safety motivation all have a significant impact on SCB; additionally, safety leadership, social capital, and safety awareness all have a significant impact on safety motivation, which in turn has a significant impact on SCB through safety motivation. These results validate the novelty of the safety leadership, social capital, and safety awareness mediation model's effect on the SCB of passenger ship crew through safety motivation.
Augmented Reality di Museum Gedung Sate Bandung: Aksiologi Teknologi di Sektor Pariwisata Rahmat Indra Pratama Anom; Yudhiet Fajar Dewantara; Purwanti Dyah Pramanik; Sundring Pantja Djati; Nurbaeti Nurbaeti
Jurnal Ilmiah Pariwisata Vol 29 No 1 (2024): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v29i1.1761

Abstract

In recent years, museums in Indonesia have innovated using Augmented Reality (AR) to compete with other tourist attractions. This study examines the benefits of AR innovation at the Gedung Sate Museum in Bandung. The research approach uses descriptive qualitative. Data obtained by conducting interviews, observation, and document analysis. This research involved 1 (one) operational staff of the Gedung Sate Museum and 7 (seven) visitors. The results of the study found that AR can increase the fun experience, increase knowledge, and simplify information acquisition for visitors. AR technology is recommended for use by the Gedung Sate Museum to attract the interest of the millennial generation who are very familiar with technology. Keywords: augmented reality, museums, axiology, tourism
Human Capital and Sustainable Teacher Performance: Examining the Impact of Servant Leadership, Competence, and Professional Commitment in Catholic Education Budiyanto, Hendro; Djati, Sundring Pantja; Alirejo, Mohamad Subroto; Rini, Wahju Astjarjo
Journal of Applied Data Sciences Vol 6, No 2: MAY 2025
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v6i2.638

Abstract

This study examines the impact of servant leadership on the performance of Catholic religious teachers, with competence and professional commitment as mediating variables. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 151 Catholic religious teachers in the Jakarta Archdiocese. The results show that servant leadership has a direct positive impact on teacher performance (β = 0.317, p 0.001) and indirectly enhances performance through competence (β = 0.199, p = 0.008) and professional commitment (β = 0.186, p = 0.002). Competence (β = 0.357, p = 0.001) and professional commitment (β = 0.340, p = 0.002) significantly improve teacher performance. The structural model explains 74.9% of the variance in teacher performance, indicating strong predictive power. This study contributes to the literature by demonstrating the mediating role of competence and professional commitment in the relationship between servant leadership and performance, particularly in Catholic education. The findings provide practical implications for school administrators and policymakers to implement servant leadership strategies that enhance teacher competence and commitment. This research introduces a comprehensive approach to improving teacher effectiveness in religious education settings, emphasizing the importance of leadership styles that prioritize service, empowerment, and professional development.
Keadilan Administratif dalam Sistem Distribusi Bantuan Sosial Berbasis Algoritma: Studi tentang Transparansi Digital dalam Layanan Publik di Indonesia Sarjito, Aris; Djati, Sundring Pantja
JPAP: Jurnal Penelitian Administrasi Publik Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v11i02.132095

Abstract

This study investigates the concept of administrative justice within algorithm-based decision systems used in distributing social assistance programs in Indonesia. The research aims to evaluate the extent to which digital transparency is upheld in these automated public service mechanisms. Employing a qualitative approach based on secondary data, the study analyses policy documents, regulatory frameworks, technical algorithm manuals, government reports, and investigative journalism from multiple regions. Data were examined through qualitative content analysis. The findings indicate that algorithmic opacity, limited public communication regarding eligibility criteria, and weak regulatory oversight hinder the realization of administrative justice. This article makes a significant contribution to public administration literature by integrating the ethical and administrative dimensions into the study of algorithmic governance. It offers a critical assessment of digital governance practices in an emerging economy and advocates for the ethical implementation of algorithms in the public sector.
Co-Authors Alirejo, Mohamad Subroto Budiyanto, Hendro Dewantara, Yudhiet Fajar lim Sanny, lim Myrza Rahmanita Myrza Rahmanita Na, Quan Nurbaeti Nurbaeti Nurmalinda, Elda Pinontoan, Nexen Alexandre Purwanti Dyah Pramanik Rahmat Indra Pratama Anom Rahmat Kusnedi Rianto Rianto Rini, Wahju Astjarjo Saragih, Herlina Juni Risma Sarjito, Aris Siahaan, Denny Sinulingga, Minan Thamrin, Suyono Thomas Stefanus Kaihatu Ujang Saepudin Wahju Astjarjo Rini Wibawanti, Andjar Budi Wijaya, Hendy Risdianto Zeplin Jiwa Husada Tarigan