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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) MIX : Jurnal Ilmiah Manajemen Jurnal Pilar Nusa Mandiri EKUITAS (Jurnal Ekonomi dan Keuangan) JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Dinasti International Journal of Education Management and Social Science Community Engagement and Emergence Journal (CEEJ) Jurnal Manajemen Perhotelan dan Pariwisata Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Applied Data Sciences Jurnal Kewarganegaraan MES Management Journal Jurnal Administrasi Publik International Journal of Health and Pharmaceutical (IJHP) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Innovative: Journal Of Social Science Research Jurnal Penelitian Pendidikan Indonesia TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Sundring Pantja Djati
Universitas Esa Unggul
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA Thomas Stefanus Kaihatu; Sundring Pantja Djati
MIX: JURNAL ILMIAH MANAJEMEN Vol 6, No 2 (2016): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.99 KB)

Abstract

Abstract. As a distinctive employee behavior, organizational citizenship behavior(OCB) plays an important role in shaping the quality of service provided by nurses tofurther enhance the feeling of satisfaction experienced by customers. This researchaims to explain the relationship between OCB, service quality, and patient satisfactionin hospital setting. We use the perception of costumers in explaining the threeconstructs used in this research. The respondents are 30 full time nurses and 100hospital inpatients of private hospitals (63.29% response rate) in private hospitals inSurabaya. SEM-PLS is used for the data analysis, yielding results that OCB haspositive and significant relationship towards service quality, and service quality haspositive and significant relationship towards customer satisfaction. Thus, the resultsconfirm previous researchers’ findings. Future research direction is advised as therelationship between service quality and customer satisfaction is found to besignificantly weaker than previous researchers’ results.Keyword: Organizational citizenship behavior, service quality, customer satisfactionAbstrak. Sebagai sebuah perilaku karyawan yang unik, organizational citizenshipbehavior (OCB) memegang peranan penting dalam membentuk kualitas layanan sustersusterdi Rumah Sakit yang nantinya akan meningkatkan kepuasan konsumen.Penelitian ini bertujuan untuk menjelaskan hubungan antara OCB, kualitas layanan,dan kepuasan konsumen di setting Rumah Sakit. Persepsi konsumen digunakan dalammenjelaskan ketiga konstruk dalam penelitian ini. Responden berjumlah 30 suster yangbekerja penuh waktu dan 100 pasien rumah sakit swasta (63,29% tingkat respon) diSurabaya. SEM-PLS digunakan untuk menganalisa data, dengan hasil bahwa OCBmemiliki pengaruh positif dan signifikan terhadap kualitas layanan, dan kualitaslayanan berpengaruh positif signifikan terhadap kepuasan pelanggan. Hasil inimengkonfirmasi penelitian-penelitian terdahulu. Saran untuk penelitian selanjutnyadijelaskan lebih lanjut karena hubungan kualitas layanan dan kepuasan pelangganditemukan jauh lebih lemah daripada hasil peneliti-peneliti terdahulu.
DAMPAK SHARING KNOWLEDGE TERHADAP BEST OPERATIONAL PRACTICE MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN SERVICE QUALITY DI POLWILTABES SURABAYA Zeplin Jiwa Husada Tarigan; Wahju Astjarjo Rini; Sundring Pantja Djati
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 14 No 2 (2010)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.057 KB) | DOI: 10.24034/j25485024.y2010.v14.i2.282

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Sharing Knowledge is originated from the interaction between individuals which will form a group or working group in a company, while the working group with expertise/skills is called teamwork. The working group should be developed to be able to communicate and have good relationships within the department, between departments and between organizations. Good communication within the organization will improve the working relationship to be more intense and faster. There are no boundaries either between individuals or individuals and departments in the organization so as to create an effective working relationship and a strong team work which lead to the creation of the best practices operational. Based on the survey by interviewing and spreading questionnaires to 266 police members of the police in POLWILTABES SURABAYA about sharing knowledge of best operational practices (BOP) in the police organization through team work's affectivity and OCB (organizational citizenship behavior). The results showed that sharing knowledge does not directly impact organizational citizenship behavior as an organizational culture, but it is indirectly give impact through the team work's affectivity moderator variable. Sharing knowledge as an organizational culture has an impact on enhancing the effectiveness of team work. The Effectiveness of team work influence organizational citizenship behavior in police organizations to increase the best operational practice. Team work's affectivity has influence towards Best Operational Practices (BOP) in the police organization. OCB (Organizational citizenship behavior) also has influence towards the best operational practices (BOP) in the police organization.
PENGARUH KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) GURU DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI Ujang Saepudin; Sundring Pantja Djati
JURNAL ILMIAH BISNIS, PASAR MODAL DAN UMKM Vol 2 No 1 (2019): Jurnal Ilmiah Bisnis, Pasar Modal dan UMKM (JIBPU)
Publisher : Magister Manajemen Institut Bisnis Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.427 KB)

Abstract

Penelitian empiris kecil ini telah melihat adanyapengaruh antara kepuasan kerja, komitmen organisasional dan OCB guru. Sampel dalam penelitian ini adalah 133 guru pegawai negeri sipil (PNS) dan Honorer dari 4 Sekolah Menengah Atas (SMA) Negeri yang berlokasi di kecamatan Tambun Utara dan kecamatan Babelan kabupaten Bekasi. Data dikumpulkan melalui 3 kuesioner (Minnesota Satisfaction Questionnaire (MSQ), Organizational Commitment Questionnaire (OCQ) dan Organizational citizenship behavior scale (OCBS) in school). Hasil dari pengolahan data yaitu menggunakan teknik analisa structural equation modeling (SEM) dengan aplikasi SmartPLS versi 3.0, menunjukan bahwa kepuasan kerja dan komitmen organisasional mempengaruhi OCB secara langsung dan tidak langsung melalui peran mediasi dari komitmen organisasional. Dalam model ini, kepuasan kerja intrinsik memiliki nilai rata-rata lebih baik dibandingkan kepuasan kerja ektrinsik dan di variabel komitmen organisasional dimensi value commitment (kepercayaan terhadap nilai-nilai organisasi) memiliki nilai lebih baik dibanding dimensi commitment to stay (keinginan untuk tetap menjadi anggota organisasi yang bersangkutan).
The Role of Reserve Components in Assisting Indonesia's Defense Fanema Gabrieli; Sundring Pantja Djati; Nora Lelyana
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.095 KB) | DOI: 10.31316/jk.v6i2.3016

Abstract

AbstrakPerubahan paradigma dalam sistem pertahanan di Indonesia membuat masyarakat memiliki hak dan kewajiban dalam ikut mempertahanankan keutuhan negara. Indonesia terletak berbatasan dengan 10 negara tetangga secara langsung baik berbatasan melalui laut maupun darat. Kondisi tersebut membuat Indonesia harus meningkatkan pertahanannya. Salah satu caranya dengan memanfaatkan komponen cadangan. Tujuan dari penelitian ini adalah melihat seperti apa peran yang dilakukan komponen cadangan dalam membantu komponen utama dalam menjaga keutuhan dan mempertahankan Negara Kesatuan Republik Indonesia. Peneliti dalam penelitian ini ingin menggunakan metode kualitatif deskriptif yang data primer didapatkan melalui jurnal terdahulu dan data sekunder didapatkan melalui dokumen yang berkaitan dengan pertahanan di Indonesia. Hasil dari penelitian ini adalah peran komponen cadangan dalam mempertahankan keutuhan Negara Kesatuan Republik Indonesia tidak hanya melalui peperangan saja. Namun juga ada yang ditempatkan di bagian bantuan administrasi, dan bantuan pertempuran. Peran komponen cadangan juga sangat penting dalam membantu komponen cadangan dalam mempertahankan keutuhan Negara Kesatuan Indonesia karena standar nilai Kekuatan Pokok Minimum Indonesia masih tergolong rendah. Dengan adanya komponen cadangan, nilai kekuatan pokok minimum Indonesia juga meningkat. Komponen cadangan juga tidak terikat oleh negara tidak seperti komponen utama. Komponen cadangan akan dikembalikan ketempat masing-masing daerahnya dan akan dipanggil ketika dibutuhkan dalam kondisi perang.Kata Kunci: Peran, Komponen Cadangan, Pertahanan, Indonesia AbstractThe paradigm shift in the defense system in Indonesia makes people have rights and obligations to participate in defending the integrity of the country. Indonesia is located adjacent to 10 neighboring countries directly, both by sea and by land. This condition makes Indonesia have to increase its defense. One way is to use spare components. The purpose of this study is to see what kind of role the reserve component plays in assisting the main components in maintaining the integrity and defense of the Unitary State of the Republic of Indonesia. This study uses a descriptive qualitative method in which primary data is obtained through previous journals and secondary data is obtained through documents related to defense in Indonesia. The results of this study are the role of reserve components in maintaining the integrity of the Unitary State of the Republic of Indonesia not only through war. But there are also those who are placed in the administrative assistance section, and combat assistance. The role of the reserve component is also very important in assisting the reserve component in maintaining the integrity of the Unitary State of Indonesia because the standard value of Indonesia's Minimum Basic Strength is still relatively low. With the reserve component, the value of Indonesia's minimum principal strength also increases. The reserve component is also not bound by country unlike the main component. Reserve components will be returned to their respective areas and will be summoned when needed in conditions of war.Keywords: Role; Reserve Components; Defense; Indonesia
Strategi Dinas Pariwisata dalam Branding Destinasi Surya Kencana Bogor Pasca Pandemik Pinontoan, Nexen Alexandre; Djati, Sundring Pantja; Rahmanita, Myrza
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 7 No. 1 (2024): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v7i1.74848

Abstract

Penelitian ini mengulas strategi Dinas Pariwisata dan Kebudayaan Kota Bogor dalam membranding Destinasi Pecinan Suryakencana sebagai objek wisata budaya yang terkenal di kalangan wisatawan, memiliki daya tarik ikonik, dan sejarah yang menarik. Tujuan penelitian ini adalah untuk memahami dan menjelaskan strategi dinas dalam membranding destinasi tersebut. Konsep penelitian ini didasarkan pada teori branding destinasi, dengan pendekatan kualitatif dan paradigma post-positivisme, serta metode penelitian menggunakan pendekatan deskriptif kualitatif. Teknik pengumpulan data melibatkan wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa Dinas Pariwisata dan Kebudayaan Kota Bogor membranding destinasi wisata Pecinan Suryakencana sebagai tujuan wisata budaya melalui penyelenggaraan berbagai acara budaya. Langkah ini berhasil memicu minat wisatawan dengan keberagaman budaya yang dimiliki oleh Kota Bogor. Dinas Pariwisata dan Kebudayaan, bersama dengan para pemangku kepentingan, mempromosikan Pecinan Suryakencana sebagai destinasi wisata budaya melalui hotel-hotel di Kota Bogor dan media sosial resmi milik dinas tersebut. Selain itu, Dinas Pariwisata dan Kebudayaan Kota Bogor merencanakan dan melaksanakan layanan shuttle yang menghubungkan Pecinan Suryakencana dengan beberapa destinasi wisata budaya lainnya di Kota Bogor. Dampak dari inisiatif ini adalah kemudahan bagi wisatawan untuk mengunjungi dan mempelajari berbagai aspek wisata budaya Kota Bogor.
REVIEW OF MANAGEMENT INFORMATION SYSTEMS USING EXPERT SYSTEMS IN INTERNAL CONTROL FOR INDONESIA'S BUREAUCRATIC REFORM Sinulingga, Minan; Djati, Sundring Pantja; Thamrin, Suyono; Saragih, Herlina Juni Risma; Wijaya, Hendy Risdianto
Jurnal Pilar Nusa Mandiri Vol 19 No 1 (2023): Pilar Nusa Mandiri : Journal of Computing and Information System Publishing Peri
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/pilar.v19i2.4182

Abstract

Technological developments are driving changes in bureaucratic reform, through Presidential Regulation No. 81 of 2020 which targets that by 2025 a system of oversight and accountability will be created to create a government with high integrity. Increasing SPBE (Electronic Based Government System) by implementing MIS (Management Information System) is one of the keys to achieving this target. This study aims to examine the use of MIS for internal control (SIMWAS) using an expert system, especially for internal audits associated with bureaucratic reform in Indonesia. This research method uses a Systematic Literature Review (SLR) to find suitable articles from various sources from 2015 to 2021 and conducts a Trend Analysis of the SLR results and a total of 31 articles to find research trends. The results of this study indicate that there is still no research related to supervision and internal auditors associated with bureaucratic reform and performance. Research on internal audits to improve performance using SIMWAS using an expert system has also not been done yet. This research can be developed using artificial intelligence to evaluate, predict and improve the performance of internal auditors that impact organizational performance. This study shows that the use of MIS for internal control using an expert system for internal audit still needs to be improved to support bureaucratic reform, especially the increase in SPBE.
How safety leadership, social capital, and safety awareness affect safety citizenship behavior: a mediation perspective Wibawanti, Andjar Budi; Sanny, Lim; Siahaan, Denny; Djati, Sundring Pantja
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243815

Abstract

Safety citizenship behavior (SCB) of the ship crew is essential to maritime safety. Therefore, using safety motivation as a mediating mechanism, this research attempts to understand and quantify the impact of safety leadership, social capital, and safety awareness on ship crew SCB. The study employs a causal design and survey methods in a quantitative manner. 120 crew members of passenger ships that were docked at Tanjung Priok Port in Jakarta made up the sample. A Likert scale questionnaire was utilized as the research tool for safety leadership, social capital, safety awareness, safety motivation, and SCB. Google Forms-formatted questionnaires were sent out by email and WhatsApp. Partial least squares (PLS)-based structural equation modeling (SEM) analysis was used to analyze the data. The study's findings indicate that safety leadership, social capital, safety awareness, and safety motivation all have a significant impact on SCB; additionally, safety leadership, social capital, and safety awareness all have a significant impact on safety motivation, which in turn has a significant impact on SCB through safety motivation. These results validate the novelty of the safety leadership, social capital, and safety awareness mediation model's effect on the SCB of passenger ship crew through safety motivation.
How Safety Awareness Affects Safety Citizenship Behavior: The Safety Motivation Mediation Perspective Andjar, Wibawanti; Sanny, Lim; Siahaan, Denny; Pantja Djati, Sundring
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i6.3636

Abstract

The ship crew's safety citizenship behavior (SCB) is essential for protecting shipping. Based on the perspectives of safety awareness and motivation, this research aims to examine the SCB issue that mariners encounter while working on passenger ships. This investigation endeavors to assess the impact of safety awareness and motivation on the SCB of ship crews using the mediation mechanism of safety motivation. The research adopts a quantitative approach using a survey method and a causal design. A total of 120 crew members from passenger ships that were operating at Tanjung Priok Port in Jakarta were in the sample. The research instrument employed was a Likert scale-based questionnaire. In the Google Forms format, questionnaires were distributed via WhatsApp and email. Structured equation modeling analysis based on partial least squares (SEM-PLS) was employed to analyze the Data. The research findings show a significant correlation between safety motivation and safety awareness in ship crew SCB. Furthermore, safety awareness substantially impacts the safety motivation of the crew, and safety motivation mediates the effect of safety awareness on SCB. This evidence demonstrates the originality of the mediation concept, which posits that safety awareness impacts the SCB of passenger ship crew members through safety motivation.
Inequality of Thought (IOT) on HIV-Aids and LGBT Through Social Media: A Case Study Gen Z in JPC Foundation Puspitaloka Mahadewi, Erlina; Reza Hilmy, Mohamad; Chairun Nisa, Puspita; Pamungkas, Ario; Purnama, Suryari; Ozays , Mehmet; Pantja Djati, Sundring
International Journal of Health and Pharmaceutical (IJHP) Vol. 5 No. 1 (2025): February 2025 (Indonesia - Turkey - Malaysia - Australia - Iran)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v5i1.401

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The study focused on the purpose of finding out the effect and covering the views and acceptance of LGBT. Jakarta Indonesia is beginning to be seen clearly, especially the large amount of LGBT content both on television stations and on social media at home and abroad. This is very worrying because shows that LGBT is a risk factor for sexually transmitted infections (STIs) including HIV/AIDS. Unsafe sex, drugs, and many sexual partners, make LGBT people more susceptible to STIs. This study aims to determine the description of knowledge about STIs and attitudes towards the LGBT phenomenon in society, especially among young Gen Z people who still have the impact of inequality of thinking in social media. This study is a qualitative descriptive study conducted from October to December 2024. Data collection used a google form questionnaire. The sample consisted of 75 respondents who were members of the community fostered by the "Jakarta Plus Center (JPC)" Foundation. The sampling technique used was purposive sampling. The data is presented in a frequency table. The results of this study showed that most respondents had good general knowledge about STIs but lacked in more specific knowledge questions in medicine. The acceptance and views of the community in this community towards the LGBT phenomenon are quite low. People in the community consider LGBT to have a negative impact on life, although respondents agree that the human rights of LGBT people as humans must still be protected and respected, as they see on social media.
Human Capital and Sustainable Teacher Performance: Examining the Impact of Servant Leadership, Competence, and Professional Commitment in Catholic Education Budiyanto, Hendro; Djati, Sundring Pantja; Alirejo, Mohamad Subroto; Rini, Wahju Astjarjo
Journal of Applied Data Sciences Vol 6, No 2: MAY 2025
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v6i2.638

Abstract

This study examines the impact of servant leadership on the performance of Catholic religious teachers, with competence and professional commitment as mediating variables. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 151 Catholic religious teachers in the Jakarta Archdiocese. The results show that servant leadership has a direct positive impact on teacher performance (β = 0.317, p 0.001) and indirectly enhances performance through competence (β = 0.199, p = 0.008) and professional commitment (β = 0.186, p = 0.002). Competence (β = 0.357, p = 0.001) and professional commitment (β = 0.340, p = 0.002) significantly improve teacher performance. The structural model explains 74.9% of the variance in teacher performance, indicating strong predictive power. This study contributes to the literature by demonstrating the mediating role of competence and professional commitment in the relationship between servant leadership and performance, particularly in Catholic education. The findings provide practical implications for school administrators and policymakers to implement servant leadership strategies that enhance teacher competence and commitment. This research introduces a comprehensive approach to improving teacher effectiveness in religious education settings, emphasizing the importance of leadership styles that prioritize service, empowerment, and professional development.
Co-Authors Alirejo, Mohamad Subroto Andjar, Wibawanti Anom, Rahmat Indra Pratama Bahraini, Dwi Budiyanto, Hendro Dewantara, Yudhiet Fajar Elda Nurmalinda Endang Ruswanti Fanema Gabrieli Gabrieli, Fanema Hendy Tannady I Made Darsana I Nyoman Sudiarta I Wayan Eka Mahendra IGW, Andreas Nova Kusnedi, Rahmat Lelyana, Nora lim Sanny, lim Martinus, Felix Mega Fatimah Rosana Mohamad Reza Hilmy Myrza Rahmanita Na, Quan Nisa, Puspita Chairun Nora Lelyana Nurbaeti Nurbaeti Ozays , Mehmet Pamungkas, Ario Pinontoan, Nexen Alexandre Purwanti Dyah Pramanik, Purwanti Dyah Puspitaloka Mahadewi, Erlina Rianto Rianto Rini, Wahju Astjarjo Saragih, Herlina Juni Risma Sarjito, Aris Siahaan, Denny Sinulingga, Minan Sudjana, I Made Sukmo Hadi Nugroho Suryari Purnama Thamrin, Suyono Thomas Stefanus Kaihatu Ujang Saepudin Wahju Astjarjo Rini Wahyudi, Triyono Arief Wibawanti, Andjar Budi Wijaya, Hendy Risdianto Zeplin Jiwa Husada Tarigan