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All Journal Masyarakat, Kebudayaan dan Politik Sawala : Jurnal Administrasi Negara Jurnal Ilmu Administrasi Negara (JUAN) Alignment: Journal of Administration and Educational Management JURNAL TEKNOLOGI DAN OPEN SOURCE Amerta Nutrition Jurnal Kebijakan Pemerintahan PRAJA observer: Jurnal Penelitian Administrasi Publik Jurnal Bangun Manajemen PESIRAH: Jurnal Administrasi Publik Innovative: Journal Of Social Science Research International Journal of Research and Community Empowerment Jurnal Penelitian Pendidikan Indonesia JianE (Jurnal Ilmu Administrasi Negara) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Pala, Aplonia
Universitas Timor
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Kualitas Pelayanan Kesehatan bagi Pasien Badan Penyelenggaraan Jaminan Sosial di Pusat Kesehatan Masyarakat Febiana Intan Suryati; Aplonia Pala; Tri Anggraini
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 1 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i1.p123-136

Abstract

This research is related to the Service Quality of Guarantee Agency Social Services (BPJS) at the Sasi Health Center, KefamenanuCity District, North Central Timor Regency. This research is a qualitative descriptive research. The focus of this research is the quality of health services for patients using BPJS, including (tangibles) physical evidence, reliability, responsiveness, assurance, and empathy. The results of this study indicate that the quality of BPJS services at the Sasi Health Center is quite good in terms of physical evidence that the infrastructure and facilities are sufficient, such as being equipped with waiting rooms that have provided sufficient chairs for patients, delivery rooms, and the availability of several polyclinics to serve patients, the emergency room and etc. The reliability of the medical staff in serving is quite good in terms of the services provided which are sufficient to satisfy the patient. The responsiveness of the officers was quite good as seen from the medical staff who were willing to listen to every complaint from the patient. Guarantees where patients feel comfortable and safe when seeking treatment at the Puskesmas and Puskesmas staff regardless of status in serving patients.
Co-Authors Agustian, Dimas Agustinus Longa Tiza Alfrido Naiheli Apryanto Gebyanus Putra Haukilo Atanus, Fidelis Bambang Hardiyanto Laga Bambang Hardiyanto Laga Bernadetha Bakun Fallo Bikolo, Regolinda Bone, Paulus Y. Mei Botha, Hendrikus Hironimus Bulla, Demris Deda, Yohanis Ndapa Eduard Sandhyko Nitsae Erlonda Alnabe, Gidion Febiana Intan Suryati Fransiskus Inocensius Bere Intan Ningsih Juniari Putri Nasari Waruwu Kenjam, Igniossa Kolne, Salesius Vitalis Lassa, Anita Liem, Arif Abraham Maria Kristiyanti Napa Marthen Patiung Mauk, Aldegunde Buar Maumabe, Corri Imakulata Moh. Zamili Monemnasi, Grasela Rani Muti, Anisia Nahak, Maria Paula Marla Nikolaus Uskono Patiung, Marthen Seran, Erwin Benjohn Serliana Tmaneak Sidelfi Olfia Bengu Sindi Nadiyanti Sitorus, Detson Ray Halomoan Stefanus Bekun Stefanus Bekun Sulistio Diliwanto Binsasi Suryati, Febiana Intan Theodecilda Bimolo Tilis, Irene Katharina Tiza, Agustinus Longa Tri Anggraini Usfinit, Anjel Ade Uskono, Nikolaus Uskono, Vebiana Yohanes Fritantus Yohanes Tamelab