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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Penelitian Pendidikan Matematika dan Sains JIEET (Journal of Information Engineering and Educational Technology) JOURNAL OF APPLIED INFORMATICS AND COMPUTING PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Journal of Electronics, Electromedical Engineering, and Medical Informatics Journal of Robotics and Control (JRC) Jurnal Abdi: Media Pengabdian Kepada Masyarakat Indonesian Journal of Electrical Engineering and Computer Science Abdimas: Papua Journal Of Community Service Insyst : Journal of Intelligent System and Computation Jurnal Nasional Teknik Elektro dan Teknologi Informasi Journal of Informatics and Computer Science (JINACS) Ranah Research : Journal of Multidisciplinary Research and Development Serambi Engineering Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Journal of Emerging Information Systems and Business Intelligence (JEISBI)
YUNI YAMASARI
Teknik Informatika, Universitas Negeri Surabaya
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Serambi Engineering

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A Systematic Literature Review on Chatbot Development For Whatsapp: Programming Language, Method, And Utility Rahulil, Muhammad; Yuni Yamasari; Ricky Eka Putra; I Made Suartana; Anita Qoiriah
Jurnal Serambi Engineering Vol. 10 No. 3 (2025): Juli 2025
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

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Abstract

The development of chatbot technology in recent years has shown rapid advancements across various sectors, particularly on popular communication platforms such as WhatsApp. A systematic review is necessary to identify advancements related to chatbot development on WhatsApp. Therefore, this study presents a systematic literature re-view on the development and use of WhatsApp chatbots using the PRISMA framework. From an initial search of 41 studies, followed by filtering according to categories, eight relevant articles were identified from various digital data-bases through focused searches using the keyword "WhatsApp chatbot". The review results indicate that Natural Language Processing (NLP) methods are the most commonly applied approach in chatbot development, with Python being the dominant programming language. This is attributed to Python's flexibility and strong library support, such as NLTK, spacy, and TensorFlow, which enable more efficient chatbot development. The findings reveal that WhatsApp chatbots have been applied in various sectors, including healthcare, business, and education. The study's outcomes highlight the challenges and opportunities in future chatbot development, such as the integration of additional features and the enhancement of conversational context understanding. By providing in depth insights into trends and best practices, this study contributes to the development of WhatsApp chatbots as increasingly relevant and effective automated communication tools.
Co-Authors Aditya Prapanca Agnes, Rifa Zaini Agus Prihanto Agus Prihanto Agus Setiawan Agustin Tjahyaningtijas, Hapsari Peni Alhakiim, Thomi Aditya Alpiana, Intan Ammar, Muhammad Zhafran Amrina Rosyada Andi Iwan Nurhidayat Anggraini, Lusiana Anita Qoiriah Anita Qoiriah ANITA QOIRIAH Anjani, Ayu Annisa Nur Hidayati ARI KURNIAWAN Arya Tandy Hermawan Asma Johan Asmunin Asmunin Atik Wintarti Atik Wintarti Aviana, Anisah Nurul Azalia, Virna Hari Nur Chindy Ayudia Sri Fastaf Eka Putra, Ricky Ervin Yohannes Esther Irawati Setiawan Esti, Esti Yogiyanti Fani Fadillah Hermawan Farid Baskoro Fatimah Nur Alifiah Firdaus Bagus Wicaksono Firdaus, Mohamad Adi Putra Hani Nafisah Amaliya Hanik Badriyah Hidayati,* Mohammad Hasan Machfoed,* Kuntoro,** Soetojo,*** Budi Santoso,**** Suroto,***** Budi Utomo****** Hapsari Peni Agustin Tjahyaningtijas Harahap, Satria Baladewa I Made Suartana Ika Putri Arisanti Iqbaal Januar Eka Firmansyah Ismail Johanes, Sugiharto Khahar, Abdul Khusna, Asmaul M Dzikri Hisyam Ilyasa M. Aziz Rizaldi Mas Arya Bhisma Rangga Douval Saputra Mauridhi H. Purnomo Mediana, Prissely Pravasstifany Muhamad Azis Thohari Muhamad Khafidhun Alim Muslim Muhammad Rifki Agustian Muhammad Zakia Avlach Muttaqin, Aziz Fiqri Nafisah, Nurun Naim Rahmawati Naim Rochmawati Naim Rochmawati Nanda Ade Handaya Nugroho, Supeno M. S. Pradangga, Aryo Praptama, Ervan Putri Alvina Putri, Rezky Arisanti Raden Mohamad Herdian Bhakti Rafli Aditya Pramana Raharko, Natasha Isnaeni Rahayu, Siskawati Rahmawati, Naim Rahulil, Muhammad Ramadhan, Dani Ricky Eka Putra Rina Harimurti Rochmawati, Naim S., Rahma Aziz Sadewa, Bagas Ahmad Salahuddin, Muhammad Rico Saputra, Ivan Rangga Shahputri, Vira Arum Solihin, Aziz Suartana, I Made Sukrisna Surya, Arum Ayu Suyatno, Dwi F. Syarif Hidayatulloh Tazki Yatun Niyah Tohari Ahmad Wardana, Prima Lukito Widi Aribowo Wiyli Yustanti Wiyli Yustanti Wiyli Yustanti Yogiyanti, Esti Yoyok Prastyo, Yoyok