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Pengaruh Kualitas Pelayanan, Customer Relationship Management (CRM) dan Brand Image Terhadap Keputusan Konsumen Menggunakan Jasa Ekspedisi JNE Counter Berkah, Semarang Mutia, Yunna; Febryantahanuji, Febryantahanuji; Wahyuning, Sri
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v4i4.930

Abstract

This study aims to analyze the influence of service quality, customer relationship management (CRM), and brand image on consumer decisions in using the delivery services of JNE Counter Berkah in Semarang City. This research employs a quantitative approach with a survey method. The population consists of all consumers who have used the services of JNE Counter Berkah, with a total sample of 100 respondents determined through questionnaires, literature review, and observation. Data were collected using questionnaires and analyzed through descriptive and inductive analysis.The results of the study indicate that both partially and simultaneously, service quality, CRM, and brand image have a positive and significant effect on consumer decisions. Among these three variables, service quality has the most dominant influence on consumer decisions in choosing JNE Counter Berkah’s delivery services. These findings suggest that improving service quality, maintaining good customer relationships, and strengthening brand image can enhance consumer purchasing decisions.
Pengembangan Sistem Informasi Akuntansi Persediaan Barang Berbasis Web Menggunakan Metode Average Sri Wahyuning; Sukemi Kamto Sudibyo; Sonya Rahma
Jurnal Manajemen Informatika & Teknologi Vol. 6 No. 1 (2026): Mei : Jurnal Manajemen Informatika & Teknologi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/mifortekh.v6i1.1153

Abstract

Sektor usaha mikro, kecil, dan menengah (UMKM) di bidang pakaian kerap menghadapi kendala dalam manajemen inventaris akibat ketergantungan pada mekanisme pencatatan konvensional yang memicu tingginya risiko kesalahan data serta diskrepansi stok. Penelitian ini dilaksanakan dengan tujuan untuk merancang sebuah Sistem Informasi Akuntansi (SIA) persediaan barang berbasis web yang mengintegrasikan metode average pada entitas Stage My Fashion Semarang. Pendekatan yang diterapkan dalam studi ini adalah Research and Development (R&D) melalui perspektif kualitatif deskriptif, dengan mengadopsi model pengembangan Borg and Gall yang disederhanakan menjadi enam tahapan utama: identifikasi problematika, penghimpunan data, perancangan produk, validasi oleh tenaga ahli, revisi desain, serta pelaksanaan uji coba pada skala terbatas. Proses pengumpulan data primer dilakukan melalui observasi lapangan dan wawancara mendalam bersama pemilik serta staf, yang diperkuat dengan studi pustaka dari berbagai literatur relevan. Sistem ini dikonstruksi menggunakan bahasa pemrograman PHP dan basis data MySQL, dengan mengimplementasikan algoritma rata-rata tertimbang dalam kalkulasi nilai persediaan barang. Hasil dari penelitian ini berupa aplikasi berbasis web yang dilengkapi dengan berbagai fitur strategis, seperti autentikasi pengguna multi-level, manajemen basis data barang dan pemasok, dokumentasi transaksi masuk-keluar, serta modul pelaporan yang terintegrasi secara otomatis. Berdasarkan hasil validasi pakar, sistem ini memperoleh tingkat kelayakan sebesar 88,5% untuk dimensi fungsionalitas dan 86,2% untuk akurasi perhitungan teknis. Sementara itu, uji coba yang dilakukan kepada pengguna menunjukkan skor kemudahan operasional sebesar 89,3%. Secara keseluruhan, sistem ini memberikan kontribusi nyata dalam meningkatkan efisiensi manajemen inventaris serta memfasilitasi pengambilan keputusan strategis bagi pelaku usaha ritel fesyen  
Implementasi Sistem Akuntansi Penggajian untuk Efektivitas Pengendalian Internal dan Manajemen SDM KSP Bangkit Usaha Mandiri Pamriyan Sukemi Kamto Sudibyo; Eni Endaryati; Vivi Kumalasari Subroto; Sri Wahyuning; Erlinda Sahda Nurmala
MANAJEMEN Vol. 6 No. 1 (2026): Mei : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/srtppv22

Abstract

This study aims to analyze and implement a payroll management accounting system to improve the effectiveness of internal control and human resource management at KSP Bangkit Usaha Mandiri Pamriyan. The problem faced is that the payroll process is still manual and not yet integrated, potentially leading to recording errors, delays in data processing, and a lack of information transparency. The research method used is Research and Development (R&D), with the stages of problem identification, data collection through interviews, observations, and literature review, system design, validation, and system testing. The results show that the implementation of a payroll management accounting system can improve the efficiency and accuracy of payroll data processing. The system also contributes to strengthening internal control through increased transparency and ease of monitoring. In human resource management, this system helps provide more accurate information as a basis for decision-making regarding employee management. Thus, the implementation of a payroll management accounting system has been proven to improve the effectiveness of internal control and support more optimal human resource management.
Analisis Pengaruh Kekuatan Otoritas Pajak terhadap Kepatuhan Wajib Pajak dengan Moral Pajak sebagai Variabel Mediasi pada UMKM di Jakarta Pusat Sabina Berlina Gulo; Ratnaningrum Ratnaningrum; Sri Wahyuning; Eni Endaryati
Jurnal Ekonomi Manajemen Akuntansi Vol. 32 No. 1 (2026): JURNAL EKONOMI MANAJEMEN AKUNTANSI
Publisher : sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59725/ema.v32i1.409

Abstract

This study focuses on micro, small, and medium enterprises (MSMEs) in Central Jakarta, which play an important role in the national economy, particularly through their contribution to state revenue from the taxation sector. The purpose of this study is to examine how taxpayers’ knowledge and compliance with tax regulations influence tax revenue generated from the MSME sector. The distribution of questionnaires to MSME taxpayers was used as the main instrument to collect research data through a quantitative approach. A total of 164 respondents were selected using a purposive sampling method by considering specific criteria relevant to the research objectives. To evaluate and analyze the collected data, this study employed SmartPLS software using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method. The results indicate that tax revenue from MSMEs is positively and significantly influenced by taxpayer compliance in fulfilling their tax obligations. Furthermore, there is a positive and statistically significant relationship between the level of tax knowledge and the increase in tax revenue. These findings highlight the importance of improving taxpayers’ understanding and compliance as an effort to enhance tax revenue from the MSME sector. This study is expected to provide practical contributions to the Directorate General of Taxes in formulating more effective policies to improve compliance and optimize tax revenue from MSME taxpayers.
Co-Authors Ade Mubarok Agung Satrio Nugroho Agus Priyadi Agus Supriyanto AlBashori, Muhammad Faturohman Andriya Risdwiyanto Andry Mochamad Ramdan Anwar, Andi Rozihan Arga adriansah ARY SUBIYANTORO Ayu Miranti Kusumaningrum Bambang Widjanarko Susilo Basuki Rahmat Masdi Siduppa Benny Cuaca Budiningrum, Endah Wening Cempaka Kumala Sari Chandrasa Soekardi Delinda Dalis Yuliani Dewi Retno Putri Dhevi Dadi Kusumaningtyas Edy Susanto Eka Satria Wibawa Eka Satria Wibawa, Eka Satria Elmareza Aizzani Elys Amalia ENI ENDARYATI Eni Endaryati Erlinda Sahda Nurmala Evita Dwi Damayanti Fadila, Nisa Faturochman, Ersha Febryantahanuji Febryantahanuji Fransiska Bhoko Galuh Aninditiyah Harsono Harsono Haryo Kusumo Hendri Rasminto Herlambang, Susatyo Hidayatul Khikmah Himawan Agung Nugroho Indah Sulistyowati, Indah Isma, Syahadah Ita Noviana Jarot Dian Susatyono Jikri Nurhafidh Mulki Kasih Purwantini Khuan, Hendri kumalasari subroto, vivi Kusumaningtyas, Dhevi Dadi Lestari, Ode Sarni Sri Luluk Priyanti Muhammad Fatkhurohman Albashori Mulyono Mulyono Mutia, Yunna mutiara hapsari, cinthia Mutiara Sukarno Nindi Anggi Wardan Nindi Anggi Wardani Nisrina, Safira Fegi Nugroho, Himawan Agung Nur Inayah Nur Rokhman Nur Romdhonah, Fitri Prafika, Janna Purnama Andri Murdapa Ratnaningrum Ratnaningrum Rezky Eko Prasetyo rinayati rinayati Rinayati Rinayati Risma Nurhapsari Rofik, Mochamad Sabina Berlina Gulo Sapitri, Mika Yulia Sari, Cempaka Kumala Selly Silviawati Setiyo Prihatmoko SHOLIHIN, MOH. Sindhu Rakasiwi Soedjarwo, Soedjarwo Sonya Rahma Subandi Subandi Sugeng Santoso Sugeng Santoso Sukarno, Mutiara Sukemi Kamto Sudibyo Sunarto, S Vivi Kumalasari, Vivi Wahyudiyono Wahyudiyono, Wahyudiyono Widyastuti Widyastuti Wini Angraeni Wiryanto, W Yuliantoharinugroho, Yuliantoharinugroho Zahra Dinul Khaq