Article Per Year (5 Year)
p-Index From 2021 - 2026
2.293
P-Index
This Author published in this journals
All Journal Jurnal Berkala Ilmu Perpustakaan dan Informasi Khazanah: Jurnal Pengembangan Kearsipan Jurnal Mantik Enrichment : Journal of Management Jurnal Ekonomi Paradoks : Jurnal Ilmu Ekonomi JPNM : Jurnal Pustaka Nusantara Multidisiplin AGILITY: Jurnal Lentera Manajemen Sumberdaya Manusia Journal of Management and Informatics Journal of Technology Informatics and Engineering
Rizkiana Karmelia Shaura
Universitas Bina Sarana Informatika
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 16 Documents
Search

 1   2 
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol. 3 No. 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Design Framework of Expert System Program in Otolaryngology Disease Diagnosis use Extreme Programming (XP)Method(Case Study in THB Bekasi Hospital) melyani, Melyani; Prasetyo, Trisna Fajar; Rahadjeng, Indra Riyana; Mufid, Zainul; Rafik, Ahmad; Shaura, Rizkiana Karmelia; Daniel, Daniel; Emita, Isyana
Journal of Technology Informatics and Engineering Vol. 3 No. 3 (2024): December (Special Issue: Big Data Analytics) | JTIE: Journal of Technology Info
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i3.209

Abstract

The prevalence of Ear, Nose, and Throat (ENT) diseases presents diagnostic challenges, especially in resource-limited settings. At THB Bekasi Hospital, constrained specialist availability and long consultation queues highlight the need for an accessible diagnostic solution. This study aims to develop an expert system for diagnosing ENT diseases using the Extreme Programming (XP) methodology, incorporating the forward chaining technique for inference. The research includes assessment, knowledge acquisition through expert consultations, system design, and rigorous testing. The system was developed as a mobile application using Android Studio, enabling users to input symptoms and receive real-time diagnostic insights. The knowledge base integrates data from medical experts, synthesizing 11 diseases and 35 symptoms into a robust decision-making framework. The diagnostic process applies predefined rules to ensure accuracy in identifying conditions such as sinusitis, laryngitis, and otitis. Evaluation results demonstrate a 100% match accuracy during testing with 15 test cases, confirming the system’s reliability. The application offers users rapid diagnostic assistance, promoting timely treatment for ENT issues, although it does not substitute medical professionals. By leveraging ubiquitous smartphone access, this system addresses gaps in healthcare accessibility and enhances patient autonomy. This research contributes a scalable framework for deploying expert systems in other medical domains. Future improvements include integrating geolocation services for nearby specialist referrals and adopting backward chaining for more complex diagnoses, thereby broadening its applicability and utility
Analysis of the influence of leadership style and organizational culture on employee performance of PT Sraya Dinamika Mandiri Rizkiana Karmelia Shaura; Hendra Kurniawan; Yulianah, Yulianah
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In order for a business to realize its organizational objectives, the best way to get there is for employees to perform well in their jobs. However, because it encompasses all of an organization's existing stakeholders, human resource management in any given company is not an easy task. In order for the goals of the company to be accomplished, it is necessary to have an appropriate organizational culture as well as an appropriate leadership style. The purpose of this study is to investigate the relationship between PT Sraya Dinamika Mandiri's organizational culture and leadership styles as they relate to employee performance. This research method is a quantitative descriptive method with a population of 48 participants with random sampling. The findings of the study indicate that there is a positive and significant relationship between leadership style and organizational culture in terms of the impact it has on organizational performance, both individually and jointly. With the findings in this study, top managers at PT Sraya Dinamika Mandiri are able to develop corporate policies that can preserve indicators of leadership style and organizational culture.
Pengaruh Motivasi dan Disiplin Kerja terhadap Produktivitas Kerja Karyawan pada PT ABC Ana Najichah; Rizkiana Karmelia Shaura; Riko Mersandro Permana
AGILITY: Jurnal Lentera Manajemen Sumber Daya Manusia Vol 3 No 04 (2025): November 2025
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/lmsdm.v3i04.978

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh motivasi dan disiplin kerja terhadap produktivitas kerja karyawan pada PT ABC. Permasalahan utama dalam penelitian ini adalah bagaimana peran motivasi dan kedisiplinan karyawan dalam meningkatkan produktivitas kerja di lingkungan perusahaan jasa. Penelitian ini menggunakan pendekatan kuantitatif dengan pengumpulan data melalui kuesioner terhadap 44 responden yang dipilih secara acak dari total populasi 79 karyawan. Analisis data dilakukan dengan bantuan perangkat lunak SPSS versi 27, menggunakan uji validitas, reliabilitas, asumsi klasik, regresi linear berganda, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa secara parsial, motivasi dan disiplin kerja masing-masing berpengaruh positif dan signifikan terhadap produktivitas kerja. Uji t menunjukkan bahwa motivasi dan disiplin memiliki nilai signifikansi di bawah 0,05, serta nilai t hitung lebih besar dari t tabel. Secara simultan, uji F menghasilkan nilai signifikansi < 0,001 dan F hitung sebesar 21,243, yang berarti kedua variabel secara bersama-sama berpengaruh signifikan terhadap produktivitas. Nilai koefisien determinasi (R²) sebesar 0,509 mengindikasikan bahwa 50,9% variasi dalam produktivitas kerja dapat dijelaskan oleh motivasi dan disiplin kerja. Dengan demikian, perusahaan perlu memprioritaskan penguatan motivasi dan disiplin sebagai bagian dari strategi peningkatan kinerja karyawan.
Pengaruh Kualitas Pelayanan dan Loyalitas Pelanggan Terhadap Kepuasan Pelanggan Richeese Factory Cinere Depok Ratika Putri Cahyaning Tias; Rizkiana Karmelia Shaura
JPNM Jurnal Pustaka Nusantara Multidisiplin Vol. 4 No. 4 (2026): October : Jurnal Pustaka Nusantara Multidisiplin (ACCEPTED)
Publisher : SM Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59945/jpnm.v4i4.1628

Abstract

Penelitian ini dilatarbelakangi oleh fenomena tantangan penurunan kualitas pelayanan di Richeese Factory Cinere Depok, seperti keluhan waktu tunggu pesanan yang lama. Penelitian bertujuan menganalisis pengaruh kualitas pelayanan (X1) dan loyalitas pelanggan (X2) terhadap kepuasan pelanggan (Y) baik secara parsial maupun simultan. Metode yang digunakan adalah kuantitatif dengan teknik purposive sampling untuk memperoleh sampel sebanyak 100 responden. Data primer dikumpulkan menggunakan kuesioner terstruktur berskala Likert dan dianalisis melalui perangkat lunak SPSS versi 25, yang mencakup uji asumsi klasik, analisis regresi linear berganda, serta pengujian hipotesis. Hasil penelitian menunjukkan bahwa kualitas pelayanan (X1) secara parsial berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan kontribusi mandiri sebesar 99,2%. Sebaliknya, loyalitas pelanggan (X2) secara parsial tidak memiliki pengaruh yang signifikan terhadap kepuasan pelanggan dengan kontribusi marginal hanya 3,8%. Secara simultan, kedua variabel independen tersebut berpengaruh signifikan terhadap kepuasan pelanggan dengan menyumbang kontribusi total koefisien determinasi sebesar 68,4%, sedangkan sisanya 31,6% dipengaruhi oleh berbagai faktor lain di luar model riset ini.
Pengaruh Kualitas Produk Dan Persepsi Harga Terhadap Kepuasan Pelanggan Scarlett Whitening Pada Marketplace Shopee Di Kota Depok Raisa Sayna Putri; Rizkiana Karmelia Shaura
JPNM Jurnal Pustaka Nusantara Multidisiplin Vol. 4 No. 4 (2026): October : Jurnal Pustaka Nusantara Multidisiplin (ACCEPTED)
Publisher : SM Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59945/jpnm.v4i4.1622

Abstract

Dalam era persaingan bisnis yang semakin ketat, perusahaan dituntut untuk terus meningkatkan kualitas produk yang ditawarkan kepada konsumen. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan persepsi harga, baik secara parsial maupun simultan, terhadap kepuasan pelanggan Scarlett Whitening pada Marketplace Shopee di Kota Depok. Pendekatan yang digunakan adalah kuantitatif dengan metode statistik. Teknik pengambilan sampel yang digunakan adalah snowball sampling dengan jumlah sampel 112 responden. Pengumpulan data melalui penyebaran kuesioner pada periode Juni 2026 dan dianalisis menggunakan SPSS versi 25. Hasil uji parsial (uji t) menunjukkan bahwa kualitas produk berpengaruh signifikan terhadap kepuasan pelanggan dengan nilai signifikansi 0,000 < 0,05 dan t-hitung 4,767 > 1,982. Persepsi harga juga berpengaruh signifikan terhadap kepuasan pelanggan dengan nilai signifikansi 0,010 < 0,05 dan t-hitung 2,614 > 1,982. Secara simultan (uji F), kedua variabel tersebut berpengaruh signifikan terhadap kepuasan pelanggan dengan nilai signifikansi 0,000 < 0,05 dan F-hitung 63,056 > 3,08. Koefisien determinasi menunjukkan bahwa pengaruh kualitas produk dan persepsi harga secara simultan terhadap kepuasan pelanggan sebesar 52,8%, sementara 47,2% dipengaruhi oleh faktor lain di luar penelitian.
Co-Authors AA Sudharmawan, AA Ahmad Rafik Ana Najichah Daniel Daniel Daniel Dian Mohamad Anwar Febriyanto Febriyanto Handoko, Melyani Hartini, Dorit Haryanto, Wawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Kurniawan Hendra Lesmana Husni Mubarok Indra Riyana Indra Riyana Rahadjeng Isyana Emita Lestari, Dania Puji Melyani Melyani Melyani Melyani, Melyani Mufid, Zainul Rafik, Ahamd Rafik, Ahmad Rahadjeng , Indra Riyana Rahayu Swastika Raisa Sayna Putri Ratika Putri Cahyaning Tias Reni Widyastuti Riko Mersandro Permana Roydawaty Roydawaty Salim, Tamara Adriani Swastika, Rahayu Trisna Fajar Prasetyo Wahyu Indrarti Yulianah Yulianah Yulianah Yulianah Yundari, Yundari