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The Influence of Leadership Style, Job Stress, and Job Satisfaction on Employee Turnover Intention Level Sakti, Sri Handoko; Ikhsan, Muhammad; Pranogyo, Antaiwan Bowo; Abdoellah, M. Natser; Zabidi, Imron
Jurnal Global Ilmiah Vol. 1 No. 4 (2024): Jurnal Global Ilmiah
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/jgi.v1i4.38

Abstract

This study aims to determine how much influence Leadership Style, Job Stress, and Job Satisfaction have on Employee Turnover Intention (Case Study at PT. Freight Cargo Logistics). This study uses an associative research strategy with a quantitative approach. The population in this study were all employees of PT. Freight cargo logistics and there are totaling 42 employees. The method used for sampling is the non-probability sampling technique with the saturated sample technique and the number of samples used in this study is 42 respondents. The data used in this research is primary data. Data collection techniques using questionnaires and observation methods. The data analysis method used is descriptive analysis and inferential analysis using Partial Least Square (PLS) analysis through SmartPLS 3.3.9 software which includes testing the outer model, inner model, and testing the hypothesis. The results of the study prove that partially the variables of Leadership Style and Job Stress have a positive and significant effect on Turnover Intention, while Job Satisfaction has a negative and significant effect on Turnover Intention.
Pelatihan Soft Skills dan Legalitas Usaha sebagai Strategi Peningkatan Kapasitas UMKM Pranogyo, Antaiwan Bowo; Tarsono, Ono; Hendro, Junaidi; Sumampouw, Ruland Willy Jack; Ichsan, Muhammad; Suryono, Dwi Windu
PROGRESIF: Jurnal Pengabdian Komunitas Pendidikan Vol. 5 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/progresif.v5i2.231

Abstract

This community engagement program aimed to enhance the capacity of Micro, Small, and Medium Enterprises (MSMEs) in North Jakarta through training on business legality and Soft Skills. The program targeted PKK cadres and entrepreneurs supported by the local Office for Women Empowerment (Sudin PPAPP). The training emphasized the importance of legal documents such as NIB, NPWP, PIRT, Halal Certification, IPR, and BPOM permits, which are often overlooked by MSMEs. Using a participatory and practical approach, the sessions included OSS-based licensing simulations, financial literacy tools, and communication skill development. Results showed that 70% of participants demonstrated increased legal awareness and began the legalization process for their businesses. This initiative supports the Jakpreneur program’s goals of formalizing and strengthening MSMEs, while also fulfilling the university’s community service mission. The program is expected to contribute to a more inclusive, legally compliant, and competitive MSME ecosystem in Indonesia.
Exploring The Dynamics of Customer Loyalty: A Case Study on The Green Rapid Test Brand Investigating The Roles Of Service Quality, Product Quality, and Promotion with Customer Satisfaction As An Intervening Variable Suhardi, Yusuf; Pranogyo, Antaiwan Bowo; Afif, Ahmad
Return : Study of Management, Economic and Bussines Vol. 3 No. 2 (2024): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v3i1.210

Abstract

This study aims to evaluate the impact of service quality, product quality, and promotion on customer loyalty, with customer satisfaction as a mediator, on consumers of green brand rapid test products in 10 hospitals in Bekasi City. Involving 74 respondents, this study uses a quantitative approach and associative strategy, with data collected through purpose sampling techniques and analyzed using the SmartPLS 3.0 application. The results showed that service quality and product quality had no significant effect on customer satisfaction, while promotion had a significant positive impact. Although promotion positively affects customer loyalty, service quality and product quality have no significant impact on customer loyalty. Furthermore, customer satisfaction does not significantly mediate the relationship between these factors and customer loyalty. These findings provide important insights for companies in developing more effective marketing strategies to increase customer loyalty for green brand rapid test products.
KINERJA KARYAWAN TERMINAL PETIKEMAS TANJUNG PRIOK STUDI KASUS DI TERMINAL PETIKEMAS KOJA Pranogyo, Antaiwan Bowo; Luddin, Muchlis R.; Suyatno, Thomas
Prosiding Seminar Nasional Manajemen, Ekonomi dan Akuntansi Vol. 6 No. 1 (2021): PROSIDING SEMINAR NASIONAL MANAJEMEN, EKONOMI DAN AKUNTANSI 2021
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kualitas pelayanan dan kinerja yang baik menjadi semakin penting di era persaingan yang sangat ketat sekarang ini. Terminal Petikemas (TPK) Koja merupakan terminal yang di peruntukkan kegiatan bongkar muat barang khususnya petikemas. Kinerja karyawan yang baik akan mempengaruhi kualitas proses dan pelayanan bongkar muat yang dihasilkan. Penelitian ini merupakan penelitian kualitatif dengan studi kasus pada TPK Koja. Tujuan penelitian ini untuk mengidentifikasi KPI (Key Performance Indikator) yang dapat menunjang peningkatan Nilai TPK Koja dengan menggunakan rancangan HR Scorecard, serta menghitung bobot masing-masing KPI dengan menggunakan metode Analytical Hierarchy Process dan mengukur nilai pencapaian kinerja dengan metode scoring system dan evaluasi hasil pengukuran kinerja dengan Traffic Light System. Data dikumpulkan dari data primer melalui wawancara, kuisioner, obervasi, dan perekaman, sedangkan data sekunder diperoleh dari TPK Koja. Perancangan pengukuran kinerja dengan kerangka Human Resource Scorecard menghasilkan 60 KPI yang menunjang peningkatan nilai KSO TPK Koja, yaitu 15 KPI dari perspektif High Performance Works System, 15 KPI dari perspektif HR System Alignment, 15 KPI dari perspektif HR Efficiency, dan 15 KPI dari perspektif HR Deliverable. Hasil pengukuran kinerja karyawan KSO TPK berada pada level hijau dengan hasil kinerja sebesar 110,73% atau sangat baik. Namun, masih terdapat 2 KPI yang realisasi di bawah target, yaitu pelaksanaan pelatihan dan tingkat ketersediaan HT-ECH-RS. Maka perusahaan harus melakukan perbaikan pada KPI tersebut agar lebih meningkatkan nilai persentase KSO TPK Koja pada aspek Human Resource.