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All Journal Jurnal Ekonomi Modernisasi JBT (JURNAL BISNIS dan TEKNOLOGI) SULTANIST: Jurnal Manajemen dan Keuangan JBMR: Journal of Business and Management Review International Journal of Education and Social Science (IJESS) Dedikasi: Jurnal Pengabdian Kepada Masyarakat Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan IIJSE Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat J-CEKI
Dyah Widowati
Unknown Affiliation
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Social Sciences Other

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PENGAWASAN PERSEDIAAN BARANG PADA CABANG PT FAJAR LESTARI ABADI SURABAYA Dyah Widowati, Nur Halimatus Rosydyayu,
JBT (JURNAL BISNIS dan TEKNOLOGI) Vol. 6 No. 1 (2019): Jurnal Bisnis dan Teknologi
Publisher : Nsc Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (151.065 KB)

Abstract

Persediaan barang pada PT Cabang Fajar Lestari Abadi Surabaya, sering mengalami kekurangan stock dikarenakanselama ini belum ada pengawasan persediaan yang sesuai SOP sehingga barang sering mengalami kekosongan. Hal initentu membuat para pelanggan menjadi kecewa, apabila hal tersebut sering terjadi berulang-ulang. Adapun Jenispenelitian yang digunakan adalah penelitian deskriptif, melalui pengamatan, wawancara, dokumentasi dan studi pustaka.Hasil penelitian menyatakan bahwa pengawasan persediaan barang di Cabang PT Fajar Lestari Abadi Surabaya tidakberjalan dengan baik, dikarenakan masih menggunakan laporan bentuk excel tanpa dilampirkan bukti pendukung(kartu stock) yang mengakibatkan tidak singkronnya laporan dengan barang yang terdapat digudang
PENGARUH KECERDASAN EMOSIONAL TERHADAP KEMAMPUAN BERKOMUNIKASI SEKRETARIS Widowati, Dyah
Jurnal Ekonomi Modernisasi Vol. 1 No. 2 (2005): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

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Abstract

Mengingat pentingnya komunikasi didalam setiap aspek kehidupan terutama dalam dunia kerja pada umumnya dan sekretaris sebagai pemegang peran utama dalam menjembatani komunikasi didalam perusahaan tersebut. Sehubungan dengan pekerjaaan sekretaris yang banyak berkomunikasi dalam dunia kerjanya, dan diketahui pula sekretaris merupakan pusat informasi sehingga dalam kinerjanya lebih banyak bernteraksi dengan lingkungan dan orang-orang sekitarnya dan sehubungan dengan ilmunya sekretaris memiliki fungsi sebagai PR internal. Kecakapan seseorang dalam berkomunikasi secara verbal yang jelas tidak dipengaruhi oleh IQ (kecerdasan intelegensi ) tetapi salah satunya mendapat pengaruh dari EQ (kecerdasan emosional). Kecerdasan emosional (EQ) banyak berpengaruh pada setiap aspek kehidupan, bahkan para ahli mengemukakan bahwa keberhasilan dalam hidup terdiri dari 50% kecerdasan emosional, 20 % kecerdasan intelegensi, sisanya untuk kerja keras dan ketekunan. Untuk itu akan dikupas pengaruh kecerdasan emosional (EQ) terhadap komunikasi, dalam hal ini komunikasi verbal sekretaris sehingga akan memudahkan hubungan kerjasama diantara rekan sekerja dan meminimalkan salah paham yang mungkin timbul karena adanya penangkapan yang kurang tepat terhadap apa yang disampaikan.
Building Knowledge Sharing: The Role of Empowering Leadership, Trust, and Organizational Commitment , Noerchoidah; Harjanti, Dhyah; Fatimah, Nuzulul; Mahmudah, Siti; Widowati, Dyah
Journal of Business and Management Review Vol. 5 No. 4 (2024): (Issue-April)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr54.9462024

Abstract

Research Aims: This study aims to examine how to implement knowledge sharing by looking at empowering leadership, trust, and organizational commitment to private university lecturers in East Java. Design/methodology/approach: The type of research used is explanatory research, namely explaining the position of influence of the independent variables and dependent variables in the hypothesis. The population of this study were private university lecturers in East Java. Questionnaires were distributed online using purposive sampling techniques and 230 questionnaires were analyzed. Partial Least Square is used for data analysis. Research Findings: The results of the study reveal that empowering leadership and trust affects the success of knowledge sharing. In addition, organizational commitment has succeeded in mediating empowering leadership and trust which indirectly affects knowledge sharing. Theoretical Contribution/Originality: The practical implications can be used as consideration for the management of private universities in creating knowledge sharing for lecturers. Keywords: Empowering Leadership; Trust; Organizational Commitment; Knowledge Sharing
Prosedur Purchase Order pada Departemen General Affairs PT Trakindo Utama Surabaya Sekar Harum Puspita; Dyah Widowati
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 2 No. 3 (2024): September: MASIP
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v2i3.772

Abstract

The research titled "Purchase Order Procedures at the General Affairs Department of PT Trakindo Utama Surabaya" discusses the purchase order procedures that assist the company’s operations, specifically in the procurement of goods and services within the general affairs department at PT Trakindo Utama Surabaya. The method used is descriptive with a qualitative approach, by describing the results obtained from direct observation and involvement in the company's purchase order activities, along with interviews with experts in the field and supported by various information from literature studies. The research findings show that the purchase order procedures at PT Trakindo Utama Surabaya are structured, repetitive, and have been consistently implemented. These procedures enable efficient management of goods and services procurement, contributing to the smooth operations of the company as a whole. Consistent implementation of these procedures also indicates that PT Trakindo Utama Surabaya has established a stable and reliable procurement system to meet operational needs.
Pemberkasan Pemagangan Bagian Kelola Pegawai Nontetap dalam Pengelolaan Sumber Daya Manusia pada PDAM Surya Sembada Kota Surabaya Dayyan Ramadhan Santoso; Dyah Widowati
Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik Vol. 1 No. 3 (2024): Agustus : Sosial Simbiosis : Jurnal Integrasi Ilmu Sosial dan Politik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/sosial.v1i3.562

Abstract

The development of the world of work now requires a lot of Human Resources to be able to master various skills or abilities in order to have a good impact on an organization or company. An organization is a group of individuals who work interdependently towards a goal. Individuals will be able to work interdependently only through communication. Effective communication is very important for an organization. In connection with filing in an organization, of course there is archiving. Archives are recorded information created or received in any activity or function of an organization. The purpose of writing this article is to explain the apprenticeship application process at PDAM Surya Sembada, Surabaya City. The type of research in this article is descriptive with a qualitative approach using field studies. Field studies are direct review activities aimed at obtaining the data needed as material in preparing the final report. This research includes observation and interview methods.
Administrasi Penjualan pada Divisi Keuangan PT Dimensi Citra Semesta Zhusuf Falhamdany; Dyah Widowati
Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat Vol. 1 No. 3 (2024): Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/harmoni.v1i3.282

Abstract

In selling goods, there is an administrative process that goes through in companies and the business world, starting from data input to archiving sales and financial file data. This process is carried out so that the goods sales files can be well organized. Therefore, this journal aims to determine the process of inputting and archiving sales and financial files in the sale of goods at PT Dimensi Citra Semesta. This journal uses interview and observation methods in sales flow, data input, and archiving sales and financial file data. Through this method can discover the technology used in data input and the steps in archiving structured files and sales data. The results of this journal show that there is a sales flow process starting from receiving the order until the goods are dispatched, after the goods are dispatched, there are data and files that are input and archived as files to be saved and easily searched if needed.
ANALYSIS OF ONLINE TRANSPORTATION CUSTOMER SATISFACTION IN VIEW FROM BRAND IMAGE, E-SERVICE QUALITY AND SECURITY FACTORS Hanika, Ita Musfirowati; Nani, Nani; Widowati, Dyah; Sudirman, Acai
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 11 No. 1 (2023)
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v11i1.505

Abstract

Transportasi online telah menjadi bagian penting dari kehidupan sehari-hari banyak orang di era digital saat ini. Kepuasan konsumen dalam penggunaan transportasi online menjadi faktor kritis yang memengaruhi pertumbuhan dan kesuksesan platform-platform tersebut. Tujuan utama peneliti ini untuk menganalisis pengaruh brand image, e-service quality, dan faktor keamanan terhadap kepuasan konsumen pengguna transportasi online Sampel dalam penelitian ini berjumlah 150 pengguna transportasi online yang ditentukan dengan pendekatan convenience sampling. Analisis data menggunakan aplikasi SPSS dengan menampilkan hasil pengolahan data melalui uji instrumen penelitian dengan uji validitas dan reabilitas, analisis regresi berganda, koefisien determinasi dan uji hipotesis. Berdasarkan hasil analisis data menyimpulkan brand image, e-service quality, dan keamanan berpengaruh positif dan signifikan terhadap kepuasan konsumen. Implikasi penelitian menginformasikan kepuasan konsumen dapat membantu identifikasi kekurangan dalam layanan pelanggan pada platform transportasi online. Penelitian ini dapat menyoroti area-area di mana konsumen mengalami kesulitan atau ketidakpuasan, seperti respons lambat terhadap pertanyaan atau keluhan, atau kurangnya dukungan pelanggan yang memadai dari platform transportasi online. Online transportation has become an important part of the daily life of many people in today's digital era. Consumer satisfaction in using online transportation is a critical factor influencing the growth and success of these platforms. The main objective of this research is to analyze the effect of brand image, e-service quality, and safety factors on consumer satisfaction with online transportation users. The sample in this study was 150 online transportation users who were determined by a convenience sampling approach. Data analysis uses the SPSS application by displaying the results of data processing through research instrument tests with validity and reliability tests, multiple regression analysis, coefficient of determination and hypothesis testing. Based on the results of data analysis concluded that brand image, e-service quality, and security have a positive and significant impact on customer satisfaction. The research implications of informing consumer satisfaction can help identify deficiencies in customer service on online transportation platforms. This research can highlight areas where consumers experience difficulty or dissatisfaction, such as slow responses to inquiries or complaints, or lack of adequate customer support from online transportation platforms
EDUKASI KELISTRIKAN PADA MASYARAKAT MELALUI MEDIA SOSIAL INSTAGRAM PT PLN UP3 SURABAYA UTARA Damayanti, Diana Putri; Widowati, Dyah
Bestari: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 1 (2025)
Publisher : Sekolah Tinggi Keguruan dan Ilmu Pendidikan (STKIP) Melawi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46368/dpkm.v5i1.3397

Abstract

Abstrac. Providing electricity to the public is an important aspect in efforts to increase understanding about the wise and safe use of electrical energy. PT PLN (Persero) UP3 North Surabaya, as an electricity service provider, has a strategic role in providing relevant information to the public regarding electricity aspects. One effective method for conveying this education is through social media. This research aims to analyze the role of social media as a means of electricity education by PT PLN UP3 North Surabaya. In this research, the author examines various educational content disseminated via social media platforms such as Instagram, Facebook, and Twitter, and their impact on increasing public understanding of aspects of electricity, such as efficient energy use, electrical safety, and energy sustainability. The research results show that social media has become an effective communication tool in increasing public awareness about the importance of wise and safe use of electrical energy, as well as expanding the reach of education to a wide audience. With an interesting and informative approach, PT PLN UP3 North Surabaya succeeded in educating the public to better understand their rights and obligations as electricity users, as well as the importance of maintaining the sustainability of energy resources in Indonesia. Keywords: Electrical Education, Social Media, PT PLN UP3 North Surabaya, Use of Electrical Energy, Electrical Safety, Energy Sustainability.Abstrak. Edukasi kelistrikan kepada masyarakat merupakan salah satu aspek penting dalam upaya meningkatkan pemahaman tentang penggunaan energi listrik secara bijak dan aman. PT PLN (Persero) UP3 Surabaya Utara, sebagai penyedia layanan kelistrikan, memiliki peran strategis dalam memberikan informasi yang relevan kepada masyarakat terkait aspek kelistrikan. Salah satu metode yang efektif dalam menyampaikan edukasi tersebut adalah melalui media sosial. Penelitian ini bertujuan untuk menganalisis peran media sosial sebagai sarana edukasi kelistrikan oleh PT PLN UP3 Surabaya Utara. Dalam penelitian ini, penulis mengkaji berbagai konten edukasi yang disebarluaskan melalui platform media sosial seperti Instagram, Facebook, dan Twitter, serta dampaknya terhadap peningkatan pemahaman masyarakat mengenai aspek kelistrikan, seperti pemakaian energi yang efisien, keselamatan listrik, dan keberlanjutan energi. Hasil penelitian menunjukkan bahwa media sosial telah menjadi alat komunikasi yang efektif dalam meningkatkan kesadaran masyarakat tentang pentingnya penggunaan energi listrik yang bijak dan aman, serta memperluas jangkauan edukasi kepada khalayak luas. Dengan pendekatan yang menarik dan informatif, PT PLN UP3 Surabaya Utara berhasil mengedukasi masyarakat untuk lebih memahami hak dan kewajiban mereka sebagai pengguna listrik, serta pentingnya menjaga keberlanjutan sumber daya energi di Indonesia.Kata Kunci: Edukasi Kelistrikan, Media Sosial, PT PLN UP3 Surabaya Utara, Penggunaan Energi Listrik, Keselamatan Listrik, Keberlanjutan Energi.
Optimalisasi Pengelolaan Dokumen Kredit Pemilikan Rumah Pada PT Bank Tabungan Negara (Persero) Tbk Kantor Cabang Surabaya Wijaya, Dony Arta; Dyah Widowati
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 3: April 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i3.7837

Abstract

Pengelolaan dokumen Kredit Pemilikan Rumah (KPR) merupakan peran penting dalam mendukung efisiensi operasional, kualitas pelayanan perbankan, dan menjaga kepercayaan nasabah. Pengelolaan dokumen yang tidak terstruktur dapat memunculkan risiko seperti keterlambatan pelayanan, kehilangan dokumen, dan keterbatasan ruang penyimpanan. Kegiatan Magang Mandiri MBKM ini berfokus pada proses pengelolaan dokumen Kredit Pemilikan Rumah (KPR) yang dilakukan di Unit Loan Document PT Bank Tabungan Negara (Persero) Tbk Kantor Cabang Surabaya, dan bertujuan untuk mengoptimalkan pengelolaan dokumen kredit melalui sistem penyimpanan yang terstruktur dan terintegrasi teknologi informasi. Metode kegiatan meliputi observasi secara langsung terhadap kegiatan magang sesuai tugas yang dilaksanakan, seperti prosedur pemberian KPR, identifikasi dan klasifikasi dokumen, migrasi dokumen ke Record Center, serta implementasi situs E-Loan dan aplikasi Green Screen untuk verifikasi data. Pendekatan partisipatif dan kolaboratif diterapkan dengan melibatkan mentor atau pendamping dari perusahaan dan dosen pembimbing dalam mendukung kegiatan ini. Hasil kegiatan menunjukkan bahwa Program Magang Mandiri MBKM memberikan banyak manfaat bagi peserta magang maupun perusahaan. Terutama pada sistem pengelolaan dokumen KPR di PT Bank Tabungan Negara (Persero) Tbk Kantor Cabang Surabaya telah memenuhi Standar Operasional Prosedur (SOP) perusahaan yang berlaku, sehingga mampu meningkatkan efisiensi, akurasi, dan keamanan dokumen. Dengan demikian, diperlukan pengembangan lebih lanjut dalam integrasi sistem fisik dan digital guna mendukung keberlanjutan pengelolaan dokumen yang lebih optimal.
Product Marketing by Frontliners Rosianti, Dewi Azizah; Dyah Widowati
IJESS International Journal of Education and Social Science Vol. 6 No. 1 (2025): VOL 6 NO 1 APRIL 2025
Publisher : INTERNATIONAL PENELITI EKONOMI, SOSIAL, DAN TEKNOLOGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56371/ijess.v5i2.350

Abstract

This research aims to analyze the role of frontliners in improving marketing effectiveness at PT Pegadaian, especially at Mulyosari Branch Surabaya. This research uses a descriptive qualitative approach with a field research method involving direct observation and interviews. Data were collected through direct observation and discussions with frontliners regarding the marketing of Pegadaian products. The analysis focused on the key factors that influence the success of marketing strategies, including the skills and knowledge required by frontliners. The results showed that frontliners at PT Pegadaian have a crucial role in providing services, providing product information, and engaging in marketing activities. However, frontliners' dual roles as marketing officers, collateral managers, cashiers and estimators limit their time to fully engage in marketing tasks, especially during busy times. To overcome this, PT Pegadaian implements strategies such as involving back-office staff in marketing activities and organizing regular promotional schedules such as canvassing activities in the market. These efforts aim to expand marketing reach and increase customer engagement, ultimately strengthening customer loyalty and trust in PT Pegadaian's services.
Co-Authors Acai Sudirman br Milala, Dian Theovani Damayanti, Diana Putri Dayyan Ramadhan Santoso Dia Setiawati Harjanti, Dhyah Ita Musfirowati Hanika Khalimatus Sya’diyah, Dewi Listiyani, Dewy Nani Nani Noerchoidah Novia Candrawati, Dina NURUL AZIZAH Nuzulul Fatimah Rahmania Yulianti, Dewi Rosianti, Dewi Azizah Sekar Harum Puspita Shella, Devira Elsa Mei Siti Mahmudah Siti Ning Farida Wijaya, Dony Arta Zhusuf Falhamdany