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All Journal Kinerja OPSI Jurnal Sosioteknologi Jurnal Ilmiah Teknik Industri Dinamisia: Jurnal Pengabdian Kepada Masyarakat Surya Abdimas Jurnal Abdimas Mahakam Bubungan Tinggi: Jurnal Pengabdian Masyarakat Jurnal Abdimas Kartika Wijayakusuma JURNAL TEKNIK INDUSTRI Journal of Integrated System
Christina Wirawan
Universitas Kristen Maranatha
Humanities Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Journal of Integrated System

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University Canteen Business Process Improvement to Increase Sustainability Christina Wirawan
Journal of Integrated System Vol. 2 No. 2 (2019): Journal of Integrated System
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jis.v2i2.1557

Abstract

As information, science and technology developed and also a quick change of the business environment, the service sector developed and became an important sector that gives significant value added. Because of service sector strategic role, there's a need for developing strategies that aim to increase service's performance and sustainability. A university canteen in a private university is one of service business that runs by business unit and has to raise their performance to survive and sustain in a competitive environment. The number of customers that buy food in the canteen is only about 5% of all students, lecturers and employees in the university, means there are still many potentials. From survey and observation, easily, quickly, give comfort place and have a low price is the crucial expectation of customer that attract them to buy. This paper will provide suggestion so that the canteen can provide service that meets customer's expectation, based on procedure simplification that shortened the time, eliminate and reduce cost by increasing customer's role. For some extent, to raise canteen's profit and capacity utilization, delivery service with the business unit as a platform to enable co-creation, also suggested
Designing an Ergonomic Elderly Trolley to Improve Hypermarket Competitiveness: an Indonesian Perspective Wirawan, Christina; Sarvia, Elty; Widjaja, Jahja Hamdani; Martin, Martin
Journal of Integrated System Vol. 7 No. 2 (2024): Journal of Integrated System Vol. 7 No. 2 (December 2024)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jis.v7i2.10374

Abstract

Owing to physical constraints, elderly individuals frequently have trouble shopping at hypermarkets. To address this issue, this study builds a trolley to assist the elderly in shopping comfortably. Furthermore, this design provides a hypermarket with distinct and competitive advantages in terms of increasing customer traffic. This study employs both qualitative and quantitative approaches. Soft System Methodology was utilized to conceptualize the problem qualitatively, while quality function deployment and morphological diagrams were employed to process quantitative data. The result of this study was an elderly trolley design. The trolley is designed based on anthropometric data of the elderly. The shape of the trolley is not much different from a regular trolley but is equipped with a powered component so that it can be driven, a raised seat, and a foldable basket. Payment service support for the designed trolley has also been developed. With the design of the trolley and payment services for the elderly, it is expected that the elderly will be more comfortable shopping and increase the competitiveness of hypermarkets.
Co-Authors Adita Pritasari Anggara Wisesa Aprilia, Fiona Budi, Adi Asmariadi Christina Christina Dongu, Yulia Pratama Umbu Elty Sarvia Fransisca Budyanto Ginting, Henndy Grisna Anggadwita Indah Ariyani Indah Victoria Sandroto Indah Victoria Sandroto Ismail, Tubagus Panji Jahja Hamdani Widjaja Jesslyn Maria Jimmy Gozaly Jimmy Gozaly Jimmy Gozaly Kevin Hidayat Kristianti, Meilena Leo Aldianto Markus Tanubrata Martin Martin Melina Hermawan Noek Sulandari Noek Sulandari Pin Panji Yapinus, Pin Panji Ramadhani, Zukhruf Salim, Gabriel Koesuma Santi Novani Santoso, Christina Setiawan, Ivonne Averina Sutanto, Marisa Rianti Tiur Gantini Victoria, Indah Yosi Widarani Yulianti Talar Yuni Ros Bangun