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All Journal JAM : Jurnal Aplikasi Manajemen SINERGI: Jurnal Ilmiah Ilmu Manajemen SEISENSE Journal of Management Dinasti International Journal of Digital Business Management Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan SENTRI: Jurnal Riset Ilmiah Journal of Business Management and Economic Development INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Journal of International Multidisciplinary Research KIC International Journal of Economics, Business and Innovation Research
Eddy Yunus
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Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of International Multidisciplinary Research

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Exploring HR Experiences at Bunda Sarini Clinic: Digitalization, MIS, Service Quality, and Operational Efficiency Giovanni Owen Nanda Wijaya; Eddy Yunus; Meithiana Indrasari
Journal of International Multidisciplinary Research Vol. 3 No. 1 (2025): Januari 2025
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr1189

Abstract

The integration of digitalization and Management Information Systems (MIS) has profoundly enhanced human resource efficiency, service quality, and operational effectiveness at Klinik Pratama Bunda Sarini. This study explores the role of MIS in optimizing workforce management and improving patient-centered care, highlighting both its advantages and the challenges encountered during implementation. Researchers employed a qualitative case study approach, utilizing semi-structured interviews and document analysis to examine HR professionals' experiences with digital transformation. The findings indicate that MIS has streamlined administrative workflows, reduced clerical inefficiencies, and improved real-time data accessibility, facilitating faster decision-making and higher patient satisfaction. However, workforce resistance, digital literacy limitations, and data security concerns created obstacles in the transition process. Structured HR-led training programs and phased implementation strategies effectively addressed these challenges. The study underscores the importance of sustained investment in workforce development, cybersecurity measures, and digital infrastructure to support long-term healthcare digitalization. Future research should evaluate the long-term impact of digital adoption in small-scale healthcare institutions.
Co-Authors Ahsan, Mohammad Alfa, Tomi Alkaf, Abdur Rachman Aminullah Assagaf Amirul Mustofa Amirul Mustofa Asi, Yuli Sintha Brilliant Handyman Manalu Darlia, Nelvika Fitriyani, Ika Giovanni Owen Nanda Wijaya Haryadi, Wahyu Haryati, Eny Hashmi, Abdul Razzak Imaniar Cahyani Ismi Avissa, Nadia M Adhi Prasnowo Meithiana Indrasari Meithiana Indrasari, Meithiana Nova Adhitya Ananda Raditya Purnomo, Bambang Sabardiman, Ken Sari, Ervita Indra Slamet Riyadi Soesilo, Rahman SRI UTAMI ADY Sukesi . Suyanto Suyanto Suyanto Tandy Izzud Alauddin Wijaya, Giovanni Owen Nanda