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Communication in Digital-Based Public Services in Regional Government of West Java Province Udaya Madjid; Megandaru Widhi Kawuryan; Ahmad Averus; Triyanto Triyanto
TRANSFORMASI: Jurnal Manajemen Pemerintahan Vol. 16 No. 1 (2024): TRANSFORMASI: Jurnal Manajemen Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtp.v16i1.3778

Abstract

In digital era, all activities including services to the community certainly use digital media. In addition, the use of digital media is currently the main backbone of communication and change in the economic, social, cultural, and political fields. Therefore, this study aimed to analyze the application of digital-based government communication in public services in West Java Provincial Government, specifically regional government websites and social media, such as Facebook and Twitter. This was based on the dimensions of Content, Services, and Technical Qualities. A qualitative descriptive method was used, and the data analysis was conducted through documentation, observation, in-depth interviews, and social network analysis. The results showed that public services with information and communication technology have been adequately implemented in all West Java Provincial Government agencies. However, there were still several factors that need to be improved, including the discovery of website channels that could not be accessed even though the website is very important in providing official information and communication. In general, the menus that function as information providers were still one-way and have not provided public access to interactive services. Keywords: government communication; digital; public services
Information Systems Analysis as a Preliminary Study for Smart Campus Development Titis Sari Putri; Mohammad Rezza Fahlevvi; Muhammad Tosan Bingamawa; Ikra Novar Rizqi; Megandaru Widhi Kawuryan
SISTEMASI Vol 15, No 6 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i6.6553

Abstract

The trend of smart campus development has increased over the past 10 years, marked by digital transformation and the implementation of IoT and big data. This trend is not limited to state and private universities; civil service universities are also participating in the development of smart campuses. Unlike state and private universities, civil service universities face limitations in internal institutional management that pose significant challenges for planning and building large projects, such as smart campuses. The smart campus development plan at the Institut Pemerintahan Dalam Negeri (IPDN) is still hampered by various issues related to the management of scattered information and low use of information systems within the campus environment. Various stakeholders hold different opinions on these issues, so the nature of the problems faced remains unclear. These issues require special attention in follow-up and solution-finding, given that the implementation and use of information technology and information systems are the core of smart campus projects. This study analyzes the problem, organizes it more clearly, and identifies the root cause of the problem from scattered issues using Soft Systems Methodology (SSM) integrated with several stages of Root Cause Analysis (RCA). The identified root causes were then mapped into the smart campus dimensions: smart economy, smart society, smart environment, and smart governance. The analysis identified 27 root causes, divided into three categories: human resources, management, and policy. Of these 27 root causes, nine fall within the smart campus dimension, namely the smart economy, smart society, and smart governance subdimensions.
IMPLEMENTASI KEBIJAKAN BANTUAN RUMAH TIDAK LAYAK HUNI DI KABUPATEN BEKASI PROVINSI JAWA BARAT MULYADIE; SUHAJAR DIANTORO; MEGANDARU WIDHI KAWURYAN
Politea : Jurnal Politik Islam Vol. 9 No. 1 (2026): Political Transformation, Public Policy, and Social Governance in Islamic and C
Publisher : UIN Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/politea.v9i1.15047

Abstract

Tujuan dari penelitian ini yaitu untuk mengetahui bagaimana Implementasi Kebijakan Bantuan Rumah Tidak Layak Huni di Kabupaten Bekasi dalam penanganan rumah tidak layak huni dilihat dari indikator Collaborative governance menurut Ansell & Gash (2007). Manfaatnya memberikan rekomendasi kepada Pemerintah Kabupaten Bekasi tentang model pemerintah daerah yang responsif dalam menangani rumah tidak layak huni, menyediakan saran kebijakan agar pemerintah daerah melibatkan masyarakat dalam penanganan tersebut, Metode penelitian yaitu kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dilakukan dengan wawancara, observasi, dan dokumentasi. Penentuan informan dengan teknik purposive sampling dan snowball sampling. Hasil penelitian menunjukkan bahwa implementasi kebijakan bantuan rumah tidak layak huni untuk masyarakat berpenghasilan rendah di Kabupaten Bekasi terimplementasi dengan baik, menghasilkan outcomes yang signifikan dalam peningkatan kualitas hunian. Berdasarkan hasil analisis terhadap 4 dimensi menunjukkan adanya berbagai upaya kolaborasi dalam penanganan masalah rumah tidak layak huni. Meskipun demikian, perlu penyempurnaan SOP dan mekanisme koordinasi untuk meningkatkan efisiensi implementasi, perlunya pelatihan berkelanjutan untuk aparat pelaksana dan strengthening kapasitas masyarakat dalam gotong royong, diversifikasi partnership atau ekspansi kerjasama dengan lebih banyak sektor swasta dan organisasi masyarakat sipil untuk keberlanjutan program dan membuat sistem evalusi dan monitoring yang terintegrasi dan lebih komprehensif untuk mengukur dampak jangka panjang.