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Determinan Kinerja Petugas Rumah Sakit Klaim Badan Penyelenggara Jaminan Kesehatan Ismawati, Nidiya; Sudiyanto, Henry; Anggreni, Dhonna
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 11, No 2 (2025): JMK Yayasan RS.Dr.Soetomo, Kedua 2025
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v11i2.2370

Abstract

The performance of officers in BPJS Kesehatan claims plays a crucial role in ensuring the smooth administration of services in hospitals. The high number of pending claims reflects problems with individual abilities, support systems, and internal hospital management. This study aims to analyze the influence of ability, motivation, and opportunity factors on the performance of BPJS Kesehatan claims officers at Kamar Medika Hospital, Mojokerto. This study employs a cross-sectional, observational, and analytical method. The study population is all officers involved in the BPJS Kesehatan claims process. A sample of 56 respondents was selected using a simple random sampling technique. The data instrument was a questionnaire, which was then analyzed using the Chi-Square test and Logistic Regression. The results showed that most respondents had a high level of ability (58.9%), high motivation (64.3%), high opportunity (67.9%), and high performance (67.9%). The results of the Chi-Square test showed that ability (p-value = 0.036), motivation (p-value = 0.033), and opportunity (p-value = 0.010) significantly influenced the performance of officers in BPJS Kesehatan claims. Multivariate testing revealed that ability had a significant influence on officer performance (p-value = 0.042). The ability factor significantly influenced employee performance in BPJS Health claims at Kamar Medika Hospital, Mojokerto
PENGARUH FAKTOR PENGELOLAAN SUMBER DAYA MANUSIA (SDM) TERHADAP KUALITAS LAYANAN REHABILITASI DI KLINIK BNNP JAWA TIMUR Titik Trisnowati; Henry Sudiyanto; Arief Fardiansyah
Hospital Majapahit (JURNAL ILMIAH KESEHATAN POLITEKNIK KESEHATAN MOJOKERTO) Vol. 17 No. 1 (2025): HOSPITAL MAJAPAHIT
Publisher : LPPM Sekolah Tinggi Ilmu Kesehatan Majapahit Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55316/hm.v17i1.1059

Abstract

Rehabilitation service quality is an important consideration for drug addicts in accessing rehabilitation services. Effective human resources management is necessary to improve the personal performance of staff, which impacts healthcare service quality. The objective of this research is to understand the influence of human resources management on the quality of rehabilitation services at the East Java BNNP Clinic. This study used a cross-sectional method with total sampling of 108 clients. Data collection was conducted using Google Forms completed by respondents and analyzed using Path Analysis with a significance level (?) of 0.05. Competence has an influence on officer performance by 0.395. Discipline has an influence on officer performance by 0.249. Cooperation has an influence on officer performance by 0.230. Competence has an influence on rehabilitation service quality by 0.219. Discipline has an influence on rehabilitation service quality by 0.217. Cooperation has an influence on rehabilitation service quality by 0.165. Officer performance has an influence on rehabilitation service quality by 0.331. There is a significant influence of competence on rehabilitation service quality through officer performance by 0.130. There is no significant influence of discipline on rehabilitation service quality through officer performance. There is a significant influence of cooperation on rehabilitation service quality through officer performance by 0.076. To improve the quality of rehabilitation services, it is recommended to enhance competence, discipline, cooperation, and officer performance.
Pengaruh Stres Kerja, Motivasi Instrinsik Dan Manajemen Koping Terhadap Kinerja Pegawai Palang Merah Indonesia (PMI) Kholisul Fuad; Henry Sudiyanto
Hospital Majapahit (JURNAL ILMIAH KESEHATAN POLITEKNIK KESEHATAN MOJOKERTO) Vol. 17 No. 2 (2025): HOSPITAL MAJAPAHIT
Publisher : LPPM Sekolah Tinggi Ilmu Kesehatan Majapahit Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55316/hm.v17i2.1065

Abstract

The Indonesia Red Cross (IRC) as an independent government institution is required to provide the best and quality service to the community. The average working hours of workers in Indonesia reached 43 hours per week in 2015-2018, in 2019 decreased to 42 hours per week. The results of the preliminary study that the age of employees ranged from 20-64 y.o, high school and collage levels, 60% of employees experienced work stress, 60% had low intrinsic motivation. The purpose was to analyze the influence of work stress, intrinsic motivation and coping management on the performance of employees of the Indonesia Red Cross (IRC) Malang City. The observational type correlation analysis research method with a cross-sectional approach, the population of all IRC employees in December 2023 were 128 people, a sample were 97 people, consecutive sampling techniques, Job Stress Scale questionnaire instruments, The Work Intrinsic Motivation Theory, The Ways of Coping, Individual Work Performance Questionare, multiple linear regression data analysis with SPSS. The results that the average age was 33.84 y.o, 55.7% were women, 72.2% were educated in 3rd Diploma and Bachelor, 58.8% had a working period of > 5 years. F value 0.000 < ? 0.05, the R-Square value of 0.700 that the proportion of the influence of work stress, intrinsic motivation. coping management on employee performance variables is 70%, while the remaining 30% is influenced by other variables. Conclusion, there is an influence of work stress, intrinsic motivation and coping management on employee performance
Pengaruh Employee Engagement Dan Motivasi Terhadap Kinerja Perawat Dalam Pelaksanaan Pencegahan Dan Pengendalian Infeksi Anytawati; Henry Sudiyanto; Arief Fardiansyah
Hospital Majapahit (JURNAL ILMIAH KESEHATAN POLITEKNIK KESEHATAN MOJOKERTO) Vol. 17 No. 2 (2025): HOSPITAL MAJAPAHIT
Publisher : LPPM Sekolah Tinggi Ilmu Kesehatan Majapahit Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55316/hm.v17i2.1090

Abstract

Employee engagement refers to the personal involvement of nurses in expressing themselves through their work when carrying out tasks. Engaged and motivated nurses tend to bring innovative ideas, leading to improved performance in the implementation of Infection Prevention and Control. The occurrence of HAIs can diminish the image and quality of hospital services since IPC programs are a key metric for quality control. Therefore, nurses play a crucial role in the implementation of IPC. This research is an analytical correlation study using a cross-sectional method, with proportional sampling techniques involving 103 respondents. Data collection was conducted through questionnaires filled out by the respondents and was subsequently analyzed using Path Analysis with a significance level (?) of 0.05. The Path Analysis results indicate that employee engagement and motivation has a significant impact on nurses' performance in implementing IPC, with a path coefficient of 0.267 and 0.19 and a p-value of 0.000 (p<0.005). The determination coefficient was found to be 0.89. The Path Analysis results show that 89% of the influence on performance can be explained by employee engagement and motivation, while the remaining influence is explained by other factors outside the scope of this study. Management plays a crucial role in enhancing nurses' performance in IPC implementation to improve service quality. Based on the study's findings, it is recommended to improve nurses' competencies through both internal and external training, ensure the availability of adequate facilities and infrastructure, provide regular supervision by IPCN, and offer management support by considering individual, psychological, and organizational factors.
The Effect of Religious Music Therapy on Blood Pressure Changes in Elderly with Hypertension Henry Sudiyanto; Siti Rachma; Dian Irawati; Fikri Nur Hamzah
Journal of Ners and Midwifery Vol 10 No 2 (2023)
Publisher : STIKes Patria Husada Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26699/jnk.v10i2.ART.p225-230

Abstract

Hypertension or high blood pressure is a non-communicable disease most suffered elderly. It is characterized by increasing the pressure of blood vessels. Music therapy is one of non-pharmacological management on hypertension so it can be controlled to improve quality of life the patient.The study aimed to analyze the effect of religious music therapy on blood pressure changes in elderly with hypertension. The study design was  quasy experiment with a pre-post test approach. Sample of 25 respondents was taken by purposive sampling and carried out at Unit Pelayanan Teknis (UPT) Pesanggrahan Penyandang Masalah Kesejahteraan Sosial (PMKS) Mojopahit Mojokerto. Data analyzed by paired T-test. The results showed a pre-test systolic mean of 156.12 mmHg and a post-test of 149.9 mmHg with a p value of systolic = 0.00 (p <0.05) and a pre-test mean diastolic of 95.76 mmHg and a post-test of 89.40 mmHg with a diastolic p value = 0.00 (p < 0.00). It means that was an effect of religious music therapy on reducing blood pressure in hypertensive elderly at UPT Pesanggrahan PMKS Mojopahit. When music therapy was heard, the brain will produce endorphins that relieves anxiety and tension, so it decrease blood pressure. The recommendation of this study was religious music therapy can be chosen as non-pharmacological management to control elderly’s blood pressure