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Ainun Nikmah
Universitas Negeri Malang
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Journal : Jurnal Ilmiah Administrasi Publik

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Pengaruh kepuasan mahasiswa terhadap loyalitas: Studi pada Fakultas Ekonomi dan Bisnis (FEB) Universitas Brawijaya (UB) Nikmah, Ainun
Jurnal Ilmiah Administrasi Publik Vol 1, No 2 (2015): Jurnal Ilmiah Administrasi Publik
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13.531 KB) | DOI: 10.9874/fia-ub.v1i2.544

Abstract

This study examines the link between students satisfaction and thei commitment study at Faculty of Economic and Business Brawijaya University.  This study applied an explanatory research using 360 students as respondent. The results show certainty, empathy, reliability, responsiveness, tangible simultaneously relate to students’ commitment. Certainty, empathy, reliability, responsiveness, tangible simultaneously also assosiated with recommendation. Certainty, empathy, reliability, responsiveness, tangible related to commitments and recommendations. Certainty is the most important variable explaining students commitment and recommendations
Co-Authors A'yun, Dya Qurotul Agung Witjoro Ahmad Taufiq Algafari Bakti Manggara Aprilianyani, Riswanda Rurye Arif Hidayat Arif Hidayat A’la, Rosyidatul A’yun, Dya Qurotul Choirina, Priska Elin Khoirun Nisak Elys Fauziyah Elys Fauziyah Fira Alisya Nur Azizah Hadi Suwono Hendra Susanto Herawati, Lya Rizka Lya Rizka Herawati Mokh Rum Muh Ade Artasasta Muhammad, Helmi Musdhalifa, Lifnon Falahus Puja Putri Muslihati Nifa, Maulidia Norman Yoshi Haryono Nova Estu Harsiwi Nurul Hidayat Puji Rahayu Ningsih Rahmawati, Ika Dian Ratna Juwita Robi Kurniawan Salsabila Indana Zulfa Septiani Dewi Hamni Sri Wahyuni ST. Ulfawanti Intan Subadra Subadra, ST. Ulfawanti Intan Sunaryono Tasaufi, Bila Nastiti Ulfawanti Intan Subadra, ST. Winda Yael Galingging Yulianti, Erni