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The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

Abstract

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.
THE INFLUENCE OF FACEBOOK SOCIAL MEDIA USE ON EMPLOYEE WORK BEHAVIOR AT WONOSARI CAMAT OFFICE eko, andrianus eko saputra; muhammad, ikram; musa, maman
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 1 (2023): Journal of Economic, Business and Administration
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i1.565

Abstract

This study aims to analyze the of Is there any effect of using social media on the work behavior of employees at the Wonosari sub-district office. To answer this research question, an associative type of research is used with a quantitative approach with social media facebook as a variable (X) and employee work behavior as a variable (Y). premiere data collection was used through questionnaires which were distributed to 30 respondents with saturated sampling technique or all members of the population, namely the Wonosari sub-district office employees as sample members. The results of data collection were then analyzed using correlation and regression analysis techniques with the help of the SPSS version 17 application program. The results showed that there was no significant effect of social media on the work behavior of employees at the Wonosari sub-district office, with an influence contribution of 7.70% and the rest explained by regulatory factors. So that the expected merit system of employee management can actually be realized in the Regional Government of Boalemo Regency, especially Wonosari District in order to realize a professional government bureaucracy.
PENGARUH LINGKUNGAN DAN KOMUNIKASI TERHADAP KEPUASAN KERJA PEGAWAI DINAS PANGAN KABUPATEN BOALEMO Manggena, Ermin; Darman; Musa, Maman
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 4 (2023): Journal of Economic, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i4.1156

Abstract

This study aims to determine: (1) The Effect of the Work Environment on Job Satisfaction of Employees of the Food Service of Boalemo Regency, (2) The Effect of Communication on Job Satisfaction of Employees of the Food Service of Boalemo Regency, (3) The Effect of Work Environment and Communication on Job Satisfaction of Employees of the District Food Service Boalemo. The research method used is a quantitative associative research approach which intends to understand the phenomenon of what is experienced holistically, and by means of descriptions in the form of words and language, in a specific context to provide solutions or input for problems that are appropriate and related to the problem. The results of the research study are: (1) partially the work environment has an influence on employee job satisfaction at the Boalemo District Food Service, (2) partially communication has an influence on employee job satisfaction at the Boalemo District Food Service and (3) Simultaneously the environment work and communication have an influence on employee job satisfaction at the Boalemo District Food Service.
THE EFFECT OF MOTIVATION ON EMPLOYEE JOB SATISFACTION IN THE OFFICE OF THE DISTRICT HEAD OF KOTA TIMUR, GORONTALO PROVINCE Cayati, Evi Nurfila; Latif, Samin; Musa, Maman
Jurnal Ilmu Manajemen dan Bisnis Vol. 12 No. 3 (2024): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v12i3.1852

Abstract

This study aims to determine the effect of motivation on employee job satisfaction at the East City Sub-District Office of Gorontalo Province. This type of research uses quantitative methods with a correlational approach. The population and sample in this study were all employees totaling 30 employees in the East City Sub-District Office of Gorontalo Province. Data collection techniques using observation, questionnaire (questionnaire). Data analysis method using simple linear regression. The results showed that motivation (X) had a significant effect on employee job satisfaction (Y) with the results of t count 4,981 with a significance level of 0,00 <0.05. From the processed data, the sig value is 0.000 with a probability value of 0.05. Because the sig value <0.05 so motivation (X) has a significant effect on employee job satisfaction (Y)
The Role of Psychological Empowerment in Mediating the Effect of Transformational Leadership on Innovative Work Behavior Darman; Putrianti, Flora Grace; Yahya, Siskawaty; Djou, Sitti Husna Noviana; Musa, Maman
West Science Business and Management Vol. 3 No. 02 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i02.2000

Abstract

This study explores the mediating role of psychological empowerment in the relationship between transformational leadership and innovative work behavior (IWB) in Indonesia. Using a quantitative approach, data were collected from 165 employees across various sectors. Constructs were measured using a Likert scale (1–5) and analyzed through Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that transformational leadership significantly influences both psychological empowerment and IWB. Furthermore, psychological empowerment mediates the relationship between transformational leadership and IWB, highlighting its critical role in fostering innovation. These findings emphasize the importance of leadership strategies that enhance psychological empowerment to drive innovation in the workplace. The study provides theoretical insights and practical recommendations for managers and policymakers aiming to cultivate innovative cultures within organizations.
THE RELATIONSHIP OF PERFORMANCE WITH EMPLOYEE CAREER DEVELOPMENT AT THE CENTRAL STATISTICAL AGENCY (BPS) OF BONE BOLANGO DISTRICT Botutihe, Yowanda; Rachman, Aziz; Musa, Maman
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 2 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i2.1507

Abstract

This research aims to determine the magnitude of the relationship between performance and employee career development at the Central Statistics Agency (BPS) of Bone Bolango Regency. This type of research uses quantitative methods with an associative approach. The population and sample in this study were all 24 employees at the Central Statistics Agency (BPS) of Bone Bolango Regency. Data collection techniques use observation, questionnaires and documentation. The analysis method uses simple regression. The research results show that performance (X) is significantly related to Employee Career Development (Y) at the Central Statistics Agency (BPS) of Bone Bolango Regency. Based on the results that have been carried out, it can be seen from the Tcount result of 5.813 with a significance level of 0.000 <0.05. From the data processing results, a sig value of 0.000 was obtained with a probability value of 0.05. Because the sig value is <0.05, performance (X) is significantly related to employee career development (Y). So (Ha) is acceptable. Thus stating that: (Ha) there is a relationship between performance and employee career development (accepted) and Ho there is no relationship between performance and employee career development (rejected).
PERAN KOMUNIKASI INTERNAL DALAM MENUMBUHKAN LOYALITAS KARYAWAN DI UMKM BRUDEL UMMU AZZAM KABUPATEN GORONTALO Antu, Nurain; Darise, Miranda; Musa, Maman; Safriandy, Mohamad
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 11 (2025): SINERGI : Jurnal Riset Ilmiah, November 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i11.1911

Abstract

This study aims to create a positive organizational culture, facilitate smooth operations, and build strong trust between management and employees. The research to be conducted uses a qualitative approach with a descriptive research type. Data collection techniques used are observation, interviews and documentation. The informants in the study were the shop owner and 3 employees. The data analysis techniques used were data reduction, presentation and drawing conclusions. The results of the study showed that
Peran Komunikasi Internal Dalam Menumbuhkan Loyalitas Karyawan di UMKM Brudel Ummu Azzam Kabupaten Gorontalo Musa, Maman; Hadjatu, Sri
Balance : Jurnal Akuntansi dan Manajemen Vol. 4 No. 3 (2025): Desember 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jam.v4i3.1073

Abstract

Komunikasi internal sangat penting sebagai faktor penentu loyalitas karyawan di lingkungan Usaha Mikro, Kecil, dan Menengah (UMKM), terutama di daerah dengan budaya sosial yang kuat tetapi sistem komunikasi organisasi yang informal. Tujuan dari penelitian ini adalah untuk mengevaluasi bagaimana komunikasi internal berfungsi untuk meningkatkan loyalitas karyawan di UMKM Brudel Ummu Azzam Kabupaten Gorontalo. Metode kualitatif deskriptif digunakan, dan empat informan yang dipilih secara purposive melalui observasi, dokumentasi, dan wawancara mendalam digunakan. Hasil penelitian menunjukkan bahwa elemen keterbukaan dan kejelasan informasi seseorang memiliki pengaruh paling besar terhadap pembentukan loyalitas, karena keduanya menciptakan rasa percaya dan keterlibatan emosional antara manajemen dan karyawan. Dalam model komunikasi yang berlangsung, ada kecenderungan semi-simetris, yang berarti bahwa komunikasi terjadi tetapi tidak sepenuhnya setara. Hasil ini memperluas aplikasi teori komunikasi dua arah simetris Grunig dalam konteks UMKM dan menekankan bahwa komunikasi internal berfungsi sebagai jembatan antara budaya organisasi dan kesetiaan karyawan. Secara sederhana, penelitian ini menyarankan beberapa cara untuk membangun budaya organisasi yang terbuka dan berkelanjutan: meningkatkan forum komunikasi biasa, memberikan pelatihan komunikasi interpersonal, dan menggunakan sistem umpan balik digital sederhana.   Internal communication is very important as a determining factor of employee loyalty in Micro, Small, and Medium Enterprises (MSMEs), especially in areas with strong social cultures but informal organizational communication systems. The purpose of this study is to evaluate how internal communication functions to increase employee loyalty at Brudel Ummu Azzam MSMEs in Gorontalo Regency. A descriptive qualitative method was used, and four informants were selected purposively through observation, documentation, and in-depth interviews. The results of the study indicate that the elements of openness and clarity of information have the greatest influence on the formation of loyalty, as both create a sense of trust and emotional involvement between management and employees. In the communication model that takes place, there is a semi-symmetrical tendency, which means that communication occurs but is not entirely equal. These results expand the application of Grunig's symmetrical two-way communication theory in the context of MSMEs and emphasize that internal communication serves as a bridge between organizational culture and employee loyalty. Simply put, this study suggests several ways to build an open and sustainable organizational culture: improving regular communication forums, providing interpersonal communication training, and using a simple digital feedback system  
The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

Abstract

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.
The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

Abstract

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.