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The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.

The Role of Psychological Empowerment in Mediating the Effect of Transformational Leadership on Innovative Work Behavior Darman; Putrianti, Flora Grace; Yahya, Siskawaty; Djou, Sitti Husna Noviana; Musa, Maman
West Science Business and Management Vol. 3 No. 02 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i02.2000

This study explores the mediating role of psychological empowerment in the relationship between transformational leadership and innovative work behavior (IWB) in Indonesia. Using a quantitative approach, data were collected from 165 employees across various sectors. Constructs were measured using a Likert scale (1–5) and analyzed through Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that transformational leadership significantly influences both psychological empowerment and IWB. Furthermore, psychological empowerment mediates the relationship between transformational leadership and IWB, highlighting its critical role in fostering innovation. These findings emphasize the importance of leadership strategies that enhance psychological empowerment to drive innovation in the workplace. The study provides theoretical insights and practical recommendations for managers and policymakers aiming to cultivate innovative cultures within organizations.

PERAN KOMUNIKASI INTERNAL DALAM MENUMBUHKAN LOYALITAS KARYAWAN DI UMKM BRUDEL UMMU AZZAM KABUPATEN GORONTALO Antu, Nurain; Darise, Miranda; Musa, Maman; Safriandy, Mohamad
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 11 (2025): SINERGI : Jurnal Riset Ilmiah, November 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i11.1911

This study aims to create a positive organizational culture, facilitate smooth operations, and build strong trust between management and employees. The research to be conducted uses a qualitative approach with a descriptive research type. Data collection techniques used are observation, interviews and documentation. The informants in the study were the shop owner and 3 employees. The data analysis techniques used were data reduction, presentation and drawing conclusions. The results of the study showed that

Peran Komunikasi Internal Dalam Menumbuhkan Loyalitas Karyawan di UMKM Brudel Ummu Azzam Kabupaten Gorontalo Musa, Maman; Hadjatu, Sri
Balance : Jurnal Akuntansi dan Manajemen Vol. 4 No. 3 (2025): Desember 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jam.v4i3.1073

Komunikasi internal sangat penting sebagai faktor penentu loyalitas karyawan di lingkungan Usaha Mikro, Kecil, dan Menengah (UMKM), terutama di daerah dengan budaya sosial yang kuat tetapi sistem komunikasi organisasi yang informal. Tujuan dari penelitian ini adalah untuk mengevaluasi bagaimana komunikasi internal berfungsi untuk meningkatkan loyalitas karyawan di UMKM Brudel Ummu Azzam Kabupaten Gorontalo. Metode kualitatif deskriptif digunakan, dan empat informan yang dipilih secara purposive melalui observasi, dokumentasi, dan wawancara mendalam digunakan. Hasil penelitian menunjukkan bahwa elemen keterbukaan dan kejelasan informasi seseorang memiliki pengaruh paling besar terhadap pembentukan loyalitas, karena keduanya menciptakan rasa percaya dan keterlibatan emosional antara manajemen dan karyawan. Dalam model komunikasi yang berlangsung, ada kecenderungan semi-simetris, yang berarti bahwa komunikasi terjadi tetapi tidak sepenuhnya setara. Hasil ini memperluas aplikasi teori komunikasi dua arah simetris Grunig dalam konteks UMKM dan menekankan bahwa komunikasi internal berfungsi sebagai jembatan antara budaya organisasi dan kesetiaan karyawan. Secara sederhana, penelitian ini menyarankan beberapa cara untuk membangun budaya organisasi yang terbuka dan berkelanjutan: meningkatkan forum komunikasi biasa, memberikan pelatihan komunikasi interpersonal, dan menggunakan sistem umpan balik digital sederhana. Internal communication is very important as a determining factor of employee loyalty in Micro, Small, and Medium Enterprises (MSMEs), especially in areas with strong social cultures but informal organizational communication systems. The purpose of this study is to evaluate how internal communication functions to increase employee loyalty at Brudel Ummu Azzam MSMEs in Gorontalo Regency. A descriptive qualitative method was used, and four informants were selected purposively through observation, documentation, and in-depth interviews. The results of the study indicate that the elements of openness and clarity of information have the greatest influence on the formation of loyalty, as both create a sense of trust and emotional involvement between management and employees. In the communication model that takes place, there is a semi-symmetrical tendency, which means that communication occurs but is not entirely equal. These results expand the application of Grunig's symmetrical two-way communication theory in the context of MSMEs and emphasize that internal communication serves as a bridge between organizational culture and employee loyalty. Simply put, this study suggests several ways to build an open and sustainable organizational culture: improving regular communication forums, providing interpersonal communication training, and using a simple digital feedback system

The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.

The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.

Strategies to Improve Employee Performance through Effective Leadership and a Healthy Culture Musa, Maman; Angriani, Rini; Akadji, Irfan; Syamsinah, Syamsinah; Wahdah, Ghoriqna Fibachril
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1530

This article discusses strategies for improving employee performance through effective leadership and a healthy organizational culture. In the context of a competitive world of work, the role of leadership is crucial in creating a work environment that supports motivation and productivity. This study identifies leadership characteristics that contribute to the development of a positive organizational culture, such as openness, good communication, and recognition of employee achievements. In addition, this article also explores how a healthy organizational culture, characterized by values of collaboration and trust, can improve job satisfaction and, ultimately, employee performance. Through the analysis of the review literature, this article provides practical recommendations for managers and leaders to implement effective strategies in improving employee performance.

The Influence of Recruitment Strategy, Employee Morale, and Compensation Packages on Talent Acquisition in Technology Companies in Indonesia Hidayati, Nanda; Subroto, Setyowati; Anani, Siske; Djou, Sitti Husna Noviana; Musa, Maman
The Eastasouth Management and Business Vol. 2 No. 03 (2024): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v2i03.256

This study examines the effect of recruitment strategy, employee morale, and compensation package on talent acquisition in technology companies in Indonesia through a quantitative analysis. Data were collected from 150 employees using a structured questionnaire, and analysis was conducted using Structural Equation Modeling (SEM) with Partial Least Squares (PLS). The results indicate significant positive relationships between recruitment strategy, employee morale, compensation package, and talent acquisition. Effective recruitment strategies, positive employee morale, and competitive compensation packages are crucial for attracting and retaining top talent in the technology sector. The findings provide practical implications for organizations to optimize talent acquisition practices and enhance organizational performance in the digital age.

PEMBERDAYAAN BUMDES: SOLUSI INOVATIF UNTUK MENINGKATKAN EKONOMI DESA Rauf, Nuzmerini; Djou, Sitti Husna Noviana; Musa, Maman; Yahya, Siskawaty; Anani, Siske; Darman, Darman
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.34782

Kegiatan pengabdian masyarakat dengan judul "Pemberdayaan BUMDES: Solusi Inovatif untuk Meningkatkan Ekonomi Desa" dilaksanakan di Desa Langagon dengan fokus pada pengembangan Badan Usaha Milik Desa (BUMDES). Tujuan utama kegiatan ini adalah untuk meningkatkan kapasitas pengelola BUMDES dan memaksimalkan potensi ekonomi lokal. Melalui serangkaian pelatihan dan workshop, masyarakat diberikan keterampilan dalam manajemen usaha, pemasaran produk, dan pengelolaan keuangan. Dampak dari kegiatan ini terlihat dalam beberapa aspek. Pertama, terdapat peningkatan signifikan dalam pendapatan BUMDES, yang berkontribusi terhadap peningkatan pendapatan desa secara keseluruhan. Kedua, kegiatan ini berhasil menciptakan lapangan kerja baru, sehingga mengurangi angka pengangguran di Desa Langagon. Ketiga, terjadi peningkatan kesadaran masyarakat akan pentingnya kolaborasi dalam pengembangan usaha lokal. Selain aspek ekonomi, kegiatan ini juga memperkuat solidaritas sosial di antara warga, yang semakin aktif berpartisipasi dalam pengelolaan BUMDES. Dengan demikian, model pemberdayaan ini diharapkan dapat menjadi acuan bagi desa lain dalam menghadapi tantangan ekonomi, serta meningkatkan kualitas hidup masyarakat Desa Langagon secara berkelanjutan.

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