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All Journal Jurnal Ekonomi Journal of Business Strategy and Execution Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Organisasi Dan Manajemen Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Bisma: Jurnal Bisnis dan Manajemen Petra International journal of Business Studies (IJBS) Journal of Humanities and Social Studies JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Cahaya Mandalika Jurnal Manajerial Dan Kewirausahaan East Asian Journal of Multidisciplinary Research (EAJMR) Journal of Comprehensive Science Asian Journal of Management Analytics Eduvest - Journal of Universal Studies Journal of Sustainable Community Service International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis
Sarwo Edy Handoyo, Sarwo Edy
Lecturer in Faculty of Economics, Universitas Tarumanegara
Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Social Sciences Other

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Pengaruh ulasan pelanggan online, word of mouth, dan kesadaran harga terhadap minat beli Syarafi, Muhammad Wahyu; Handoyo, Sarwo Edy
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 3 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i3.34343

Abstract

The rapid growth of e-commerce in the digital era has transformed the lifestyle of Indonesian society, with TikTok Shop emerging as a prominent platform that integrates short-form video features and online shopping to captivate consumers. Despite experiencing significant growth, TikTok Shop still lags behind dominant platforms such as Shopee and Tokopedia. The challenge for TikTok Shop lies in its efforts to enhance consumer purchasing intentions amidst intense competition and unpredictable consumer behavior variability. This study aims to investigate the impact of online customer reviews, word of mouth (WOM), and price awareness on purchasing intentions on TikTok Shop. Prior research has yielded inconsistent findings, with online customer reviews and WOM occasionally exhibiting significant influence, albeit not consistently across all platforms, while price awareness has demonstrated varying effects contingent upon the context. This study employs a quantitative methodology, utilizing a survey design to collect data from 205 respondents selected through non-probability sampling using the convenience sampling technique. Data analysis is conducted using multiple regression analysis to examine the influence of online customer reviews, WOM, and price awareness on purchasing intentions on TikTok Shop. This research is expected to provide practical contributions to businesses operating on TikTok Shop, enabling them to design effective marketing strategies to enhance consumer purchasing intentions by analyzing the interplay of these variables within the context of TikTok Shop. Perkembangan e-commerce di era digital telah mengubah gaya hidup masyarakat Indonesia, dengan TikTok Shop sebagai salah satu platform yang memadukan fitur video pendek dan belanja online untuk menarik konsumen. Meskipun mengalami pertumbuhan yang signifikan, TikTok Shop masih tertinggal dari platform seperti Shopee dan Tokopedia, yang mendominasi pasar. Tantangan TikTok Shop terletak pada upaya meningkatkan intensi beli konsumen di tengah persaingan ketat dan variasi perilaku konsumen yang sulit diprediksi. Penelitian ini bertujuan untuk mengkaji pengaruh ulasan pelanggan online, word of mouth (WOM), dan kesadaran harga terhadap intensi beli di TikTok Shop. Hasil penelitian sebelumnya menunjukkan peran ketiga faktor ini bervariasi, di mana ulasan pelanggan dan WOM terkadang memiliki pengaruh signifikan namun tidak konsisten di semua platform, sementara kesadaran harga menunjukkan dampak yang berbeda tergantung konteksnya. Penelitian ini menggunakan metode kuantitatif dengan desain survei untuk mengumpulkan data dari 205 responden yang dipilih menggunakan teknik non-probability sampling dengan metode convenience sampling. Analisis data dilakukan menggunakan teknik regresi berganda untuk menguji pengaruh ulasan pelanggan online, WOM, dan kesadaran harga terhadap intensi beli di TikTok Shop. Penelitian ini diharapkan dapat memberikan kontribusi praktis bagi pelaku bisnis di TikTok Shop dalam merancang strategi pemasaran yang efektif untuk meningkatkan minat beli konsumen, dengan menganalisis interaksi ketiga variabel tersebut dalam konteks TikTok Shop.
MODERATING ROLE OF ORGANIZATIONAL COMMITMENT IN THE INFLUENCE OF WORKLOAD AND JOB BOREDOM ON CYBERLOAFING Ni Made Devi Devanthi; Handoyo, Sarwo Edy; Arifin, Andi Harmoko
Bisma: Jurnal Bisnis dan Manajemen Vol. 19 No. 2 (2025)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v19i2.53777

Abstract

In this digital era, cyberloafing—using the internet for personal purposes amid working hours—is progressively prevalent within the working environment, including within government institutions. Civil servants, as the backbone of public service, are expected to preserve work efficiency; however, widespread internet access opens opportunities to abuse working hours for personal online activities. This study intends to explore the influence of workload and job boredom on cyberloafing behaviour and the moderating role of organizational commitment among civil servants in Central Jakarta. The research employed a quantitative method with data collected through surveys. The data was analysed using Structural Equation Modelling (SEM) with AMOS 30. The results indicate that both workload and job boredom have a positive and significant effect on cyberloafing behaviour. Conversely, organizational commitment affects cyberloafing negatively and significantly. Furthermore, organizational commitment was found to weaken the positive influence of these variables. These findings highlight the importance of reinforcing organizational commitment to minimize cyberloafing behaviour among civil servants.
Pengaruh Ekspektasi Pendapatan, Lingkungan Keluarga, dan Pendidikan Kewirausahaan terhadap Minat Berwirausaha Mahasiswa Osman, Deny; Handoyo, Sarwo Edy
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 3 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i3.34626

Abstract

Tujuan akan penelitan ini mengidentifikasi dan menganalisis pengaruh ekspektasi pendapatan, lingkungan keluarga dan pendidikan kewirausahaan pada minat berwirausaha mahasiswa Universitas Tarumanagara. Teknik non probabillity sampling melalui metode purposive sampling untuk pengambilan sebuah sampel. Mahasiswa S1 aktif Universitas Tarumanagara menjadi sampel penelitian dengan total responden sebanyak 130 orang. Analisisnya dengan cara metode SEM menggunakan software SmartPLS 3.0. Penelitian ini mendapatkan hasil dimana ekspektasi pendapatan dan lingkungan keluarga berpengaruh positif signifikan terhadap minat berwirausaha, sedangkan pendidikan kewirausahaan berpengaruh positif tidak signifikan pada minat berwirausaha. The aim of this research is to identify and analyze the influence of income expectations, family environment and entrepreneurship education on Tarumanagara University students' interest in entrepreneurship. The non-probability sampling technique uses a purposive sampling method to take a sample. Active undergraduate students at Tarumanagara University were the research sample with a total of 130 respondents. The analysis was carried out using the SEM method using SmartPLS 3.0 software. This research obtained results where income expectations and family environment had a significant positive effect on interest in entrepreneurship, while entrepreneurship education had an insignificant positive effect on interest in entrepreneurship.
Factors Affecting the Intention of Inpatient Revisit Mediated by Patient Trust Hidayat, Adjra Safira; Handoyo, Sarwo Edy
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12086

Abstract

This study aims to examine the influence of health service quality and patient satisfaction on revisit intention, with patient trust as a mediating variable, among hospitalized patients at Ciawi Regional Hospital. A quantitative method with a causal-comparative design was employed, and primary data were collected through questionnaires distributed to 108 inpatients. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS version 4.0. The measurement model evaluation indicated that all indicators fulfilled validity and reliability requirements, including convergent and discriminant validity assessed through Fornell-Larcker criteria, cross-loadings, and HTMT ratio. In the structural model analysis, the model demonstrated strong explanatory power, with an R-square value of 74.4% for revisit intention and 40.7% for patient trust, and showed predictive relevance with a Q-square value of 0.668. Hypothesis testing revealed that both health service quality and patient satisfaction had positive and significant effects on revisit intention and patient trust. Furthermore, patient trust was found to have a positive and significant influence on revisit intention. Mediation analysis confirmed that patient trust significantly mediated the relationship between health service quality and patient satisfaction on revisit intention. These findings support the applicability of the Theory of Planned Behavior in healthcare services and highlight the critical role of patient trust in bridging service quality and satisfaction to promote revisit intention. The study offers practical recommendations for Ciawi Regional Hospital to enhance service quality and build patient trust as strategies to increase patient loyalty and revisit frequency.
Determinant Factors Of Loyalty Mediated By Hospital Patient Satisfaction Handoyo, Sarwo Edy; Rahayu, Mutiara Sri
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12088

Abstract

This study aims to analyze the influence of corporate image and service quality on patient loyalty, with patient satisfaction as a mediating variable, at the Kota Bekasi Regional General Hospital (RSUD) in Bekasi City. This RSUD is a public health facility that faces challenges in maintaining and increasing patient satisfaction and loyalty amidst fluctuations in service quality and patient complaints. A quantitative research method with an explanatory approach was used, with data analyzed using Partial Least Square – Structural Equation Modeling (PLS-SEM). A total of seven hypotheses were tested in this study. The results showed that corporate image and service quality have a positive and significant influence on patient satisfaction. In addition, corporate image also has a positive and significant influence on patient loyalty, and patient satisfaction has a positive and significant influence on patient loyalty. Another important finding is that patient satisfaction is able to mediate the influence of corporate image on patient loyalty significantly. However, service quality does not have a significant direct influence on patient loyalty, and patient satisfaction is also unable to significantly mediate the influence of service quality on patient loyalty.
Pengaruh Inovasi Produk, Kualitas Pelayanan, Kualitas Produk terhadap Keputusan Pembelian Produk UMKM Online Fashion Cicillia, Virny Claril; Handoyo, Sarwo Edy
Jurnal Manajerial Dan Kewirausahaan Vol. 7 No. 3 (2025): Jurnal Manajerial dan Kewirausahaan
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmk.v7i3.34712

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh inovasi produk, kualitas pelayanan, dan kualitas produk terhadap keputusan pembelian produk UMKM online fashion di Jakarta Barat. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan kausal komparatif. Dengan menggunakan teknik pengumpulan data nonprobability sampling dengan purposive sampling. Pengumpulan data melalui kuesioner yang memiliki ukuran sampel sebanyak 149 responden yang berpopulasi di Jakarta Barat. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan perangkat lunak SmartPLS versi 4.1.0.8. Hasil penelitian menunjukkan bahwa inovasi produk, kualitas pelayanan, dan kualitas produk memiliki pengaruh positif dan signifikan terhadap keputusan pembelian online fashion di Jakarta Barat. This study aims to analyze the influence of product innovation, service quality, and product quality on the decision to purchase online fashion msme products in West Jakarta. The research method used is quantitative with comparative causal approach. By using nonprobability sampling data collection techniques with purposive sampling. Data collection through a questionnaire that has a sample size of 149 respondents who live in West Jakarta. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS software version 4.1.0.8. The results showed that product innovation, service quality, and product quality have a positive and significant influence on online fashion purchasing decisions in West Jakarta.
The Effectiveness of Cryptocurrency as a Hedging Tool for Capital Market Indices in Indonesia Christian, Denis; Handoyo, Sarwo Edy
Eduvest - Journal of Universal Studies Vol. 5 No. 9 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i9.51204

Abstract

This study investigates the effectiveness of cryptocurrency, specifically Bitcoin, as a hedging tool against the Indonesian stock market index (LQ-45) during periods of economic uncertainty, particularly influenced by the COVID-19 pandemic. Utilizing a dataset spanning from January 2015 to December 2024, the research employs K-Means clustering to classify periods into normal and crisis phases based on macroeconomic indicators. The DCC-GARCH model is then applied to assess the dynamic correlations between Bitcoin, the S&P 500, and gold with the LQ-45 index. Findings reveal that Bitcoin serves as both a hedging and safe-haven asset during crises, with an effectiveness of 36.61% in protecting portfolios. Conversely, the S&P 500 and gold exhibit limited effectiveness as hedging tools and do not function as safe havens during market turmoil. This study contributes to the understanding of alternative investment strategies in managing risk within emerging markets.
PENGARUH ATTITUDE, SUBJECTIVE NORM, PERCEIVED BEHAVIORAL CONTROL DAN PERCEIVED UNIVERSITY SUPPORT TERHADAP ENTREPRENEURIAL INTENTION Verdian; Handoyo, Sarwo Edy
Jurnal Serina Ekonomi dan Bisnis Vol 2 No 2 (2024): September 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jseb.v2i2.35261

Abstract

Indonesia membutuhkan lebih banyak wirausaha untuk mencapai status negara maju, namun hanya 3,4% pengusaha muda saat ini. Dibanding negara tetangga, Indonesia tertinggal jauh. Berbagai upaya, seperti program pemerintah dan dukungan universitas, dilakukan untuk meningkatkan minat berwirausaha, khususnya di kalangan mahasiswa yang dianggap agent of change. Penelitian ini bertujuan untuk menganalisis peran attitude, subjective norm, perceived behavioral control dan perceived university support terhadap entrepreneurial intention pada Mahasiswa di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif. Hasil penelitian ini Attitude secara positif memiliki pengaruh yang signifikan terhadap entrepreneurial intention, Subjective norm tidak memiliki pengaruh yang signifikan terhadap entrepreneurial intention, Perceived behavioral control tidak memiliki pengaruh yang signifikan terhadap entrepreneurial intention dan Perceived university support secara positif memiliki pengaruh yang signifikan terhadap entrepreneurial intention. Indonesia needs more entrepreneurs to achieve developed country status, yet only 3.4% of young entrepreneurs currently exist. Compared to neighboring countries, Indonesia is far behind. Various efforts, such as government programs and university support, are made to increase interest in entrepreneurship, especially among students who are considered agents of change. This study aims to analyze the role of attitude, subjective norm, perceived behavioral control and perceived university support on entrepreneurial intention in students in Jakarta. This research uses a quantitative approach. The results of this study Attitude positively has a significant effect on entrepreneurial intention, Subjective norm does not have a significant effect on entrepreneurial intention, Perceived behavioral control does not have a significant effect on entrepreneurial intention and Perceived university support positively has a significant effect on entrepreneurial intention.
DETERMINANTS OF BUDGET ABSORPTION MODERATED BY WORK PLAN AND ORGANIZATIONAL COMMITMENT Maharani, Apsari; Handoyo, Sarwo Edy
International Journal of Application on Economics and Business Vol. 3 No. 3 (2025): Agustus 2025
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v3i3.1506-1521

Abstract

This research aims to examine the influence of budget planning and procurement of goods and services on budget absorption, with work plans and organizational commitment as moderators in the Directorate General of Intellectual Property (DGIP) of the Ministry of Law and Human Rights, Republic of Indonesia. By analyzing the data on budget absorption gathered between 2019 and 2022, it can be noted that the absorption rate has consistently decreased over these years and has not achieved full utilization, remaining below 100% annually. This trend in government budget absorption is prevalent across Indonesia, with a slow start at the beginning and acceleration toward the end of the fiscal year (Oktaliza Y., 2020). The decrease in DGIP's budget absorption has led to a reduction in the provision of intellectual property services to stakeholders. Therefore, it is necessary to examine several variables that influence budget absorption, including budget planning, procurement of goods and services, and organizational commitment, as identified in previous studies. This research adds the variable of work plans as a moderating factor, which has not been explored before. The study employed a questionnaire method administered to 30 selected respondents, comprising officials and employees of DGIP. The sample consisted of individuals involved directly in the processes of work and budget planning, procurement of goods and services, and budget absorption. The data were analyzed using quantitative methods and processed using Statistical Package for the Social Sciences (SPSS) version 27. The findings of this research indicate that budget planning and procurement of goods and services have a positive and significant impact on budget absorption within the DGIP of the Ministry of Law and Human Rights. Additionally, work plans moderate the influence of budget planning and procurement of goods and services on budget absorption. However, organizational commitment does not moderate the impact of budget planning and procurement of goods and services on budget absorption in the DGIP of the Ministry of Law and Human Rights.
The Effect of Reward, Punishment on Satisfaction and Work Ethic and its Implication on Organizational Commitment (Empirical Study on Ministry of Religious Affairs Employees in the South Papua Province Region) Lestari, Aloysia Maria Sri Hastuti; Erari, Anita; Handoyo, Sarwo Edy
East Asian Journal of Multidisciplinary Research Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v3i8.10687

Abstract

The research focused on the effect of the reward and punishment system on the level of satisfaction and work ethic of employees, and how to influence the organizational commitment of employees at the Office of the Ministry of Religion in the South Papua Province Region. The type of research used is quantitative. The total population totaled 159 people. The sampling technique uses a saturated sampling approach (census), which involves all members of the population. Data collection procedures through online questionnaires. The results of this study indicate that reward has a significant positive effect on job satisfaction, reward has a significant positive effect on work ethic, reward has no significant effect on organizational commitment, punishment has no significant effect on job satisfaction, punishment has no significant effect on work ethic, punishment has no significant effect on organizational commitment, job satisfaction has a significant positive effect on organizational commitment, work ethic has a significant positive effect on organizational commitment, job satisfaction mediates the effect of reward on organizational commitment, work ethic mediates the effect of reward on organizational commitment, job satisfaction does not mediate the effect of punishment on organizational commitment, work ethic does not mediate the effect of punishment on organizational commitment.
Co-Authors Albarazi, M. Zein Andi Harmoko Arifin Angelaine, Imelda Angelina Angelina Anita Erari Antonius Antonius Bunardi, Gunawan Cahyadi, Herman Carunia Mulya Firdausy, Carunia Mulya Chai, Misshell Christian, Denis Cicillia, Virny Claril Dameria, Lusiana Dumatubun, Caecilia Dewi Anggraeni Elvi Elvi, Elvi Halim, Linda Handrich Kongdro, Handrich Hanif, Dessy Fitrahtul Haris Maupa Herlin Tundjung Setijaningsih, Herlin Tundjung Hidayat, Adjra Safira HS, Ikhwan Ida Puspitowati Irawan, gustinus Purna Kania, Yanti Lestari, Aloysia Maria Sri Hastuti Maharani, Apsari Masman, Ronnie Resdianto Ni Made Devi Devanthi Novianty, Novianty Osman, Deny Patria, Bagus Gede Pranoto, Chandra Dharmawan Pratama, Ferdy Putra, Jo, Anula Putri, Amanda Angelica Putri, Janeta Naomi Rahayu, Mutiara Sri Safitri, Christini Nur Sanjaya, Steven Sasia, Karla Puteri Sabat Sitinjak, Manuntun Sofian, Stephanie Chrystella Sunario, Cavell Sundari, Novia Syamsiar, Syamsiar Syarafi, Muhammad Wahyu Theofadilla, Amadeus Yosef Triswandana, Novan Umniyyah, Syahla Valentino, Wilsen Vallerine, Jessyca Verdian Winata, Rachel Monica Wiranata, Jadee Amartya Putri