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All Journal IQTISHADIA Jurnal Pencerahan Islam Futura MIQOT: Jurnal Ilmu-ilmu Keislaman HUMAN FALAH: Jurnal Ekonomi dan Bisnis Islam Jurnal Ilmiah Mahasiswa Ekonomi Manajemen SAMARAH: Jurnal Hukum Keluarga dan Hukum Islam Istinbath: Jurnal Hukum dan Ekonomi Islam Amwaluna Jurnal Ekonomi dan Keuangan Syariah Media Syari'ah: Wahana Kajian Hukum Islam dan Pranata Sosial AT-TASYRI' Jurnal Ilmiah Prodi Muamalah Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam Journal of Sharia Economics JIHBIZ :Global Journal of Islamic Banking and Finance. JIMEBIS Jurnal Iqtisaduna Share: Jurnal Ekonomi dan Keuangan Islam EKOBIS SYARIAH jle Jurnal Sistem Informasi, Akuntansi dan Manajemen Jurnal Ekonomi Manajemen dan Sekretari
Azharsyah Ibrahim
Universitas Islam Negeri Ar-Raniry Banda Aceh
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Pengaruh Kualitas Pelayanan dan Kepercayaan Nasabah terhadap Kepuasan Nasabah (Studi pada Bank Aceh Syariah Banda Aceh) Mastura, Zainatun; Ibrahim, Azharsyah; Syahriyal, Syahriyal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.23004

Abstract

The Effect of Service Quality and Trust on Customer Satisfaction: Insights from Bank Aceh Syariah in Banda Aceh - Customer satisfaction is a crucial factor in Islamic banking. It is believed that service quality and customer trust can enhance customer satisfaction. This research aims to investigate the influence of service quality and customer trust on customer satisfaction at PT. Bank Aceh Syariah KPO Banda Aceh. This study employs a quantitative approach with a population encompassing all customers of PT. Bank Aceh Syariah KPO Banda Aceh. Accidental sampling was used to select participants. Data was collected through questionnaires utilizing a Likert scale that was validated for reliability and validity. Data analysis involved tests for validity, reliability, classical assumptions, correlation, and both simple and multiple linear regression. The research yielded that service quality and customer trust jointly exert a significant influence on customer satisfaction. Meanwhile, service quality has a significant individual impact on customer satisfaction, and customer trust has a significant individual impact on customer satisfaction. This research underscores the importance of service quality and customer trust in fostering customer satisfaction. PT. Bank Aceh Syariah KPO Banda Aceh should continuously strive to improve service quality and build customer trust to enhance customer satisfaction.==============================================================================================================Kepuasan nasabah merupakan faktor penting dalam perbankan syariah. Kualitas pelayanan dan kepercayaan nasabah diyakini dapat meningkatkan kepuasan nasabah. Penelitian ini bertujuan untuk mengungkapkan pengaruh kualitas pelayanan dan kepercayaan nasabah terhadap kepuasan nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Penelitian ini menggunakan pendekatan kuantitatif dengan populasi seluruh nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Sampel diambil menggunakan teknik accidental sampling. Data dikumpulkan melalui kuesioner dengan skala Likert yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan uji validitas, reliabilitas, asumsi klasik, korelasi, regresi linear sederhana dan berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah secara bersama-sama berpengaruh signifikan terhadap kepuasan nasabah. Secara parsial, kualitas pelayanan berpengaruh signifikan terhadap kepuasan nasabah, dan kepercayaan nasabah berpengaruh signifikan terhadap kepuasan nasabah. Penelitian ini menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah penting untuk meningkatkan kepuasan nasabah. PT. Bank Aceh Syariah KPO Banda Aceh perlu terus meningkatkan kualitas pelayanan dan membangun kepercayaan nasabah untuk meningkatkan kepuasan nasabah.
Indonesian Horizons in Islamic Finance: Navigating Risk, Innovation, and Social Impact Ibrahim, Azharsyah
Share: Jurnal Ekonomi dan Keuangan Islam Vol. 13 No. 1 (2024)
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v13i1.24266

Abstract

This edition of "Share: Journal of Islamic Economics and Finance" presents a diverse range of insightful research and findings exploring various aspects of Islamic economics and finance. The studies cover topics such as the innovative Micro Waqf Bank model in Aceh, determinants of risk in Indonesian Islamic banking, Ibn Khaldun's nuanced theory of economic development, the potential of Cash Waqf Linked Deposit (CWLD) in revitalizing Islamic banking, financial performance evaluation of mining companies listed on the Jakarta Islamic Index, redefining Customer Relationship Management (CRM) for the digital age, the influence of Islamic marketing strategies on pre-loved clothing purchases, the nexus between Sharia governance and financial performance in Indonesian Islamic banks, mitigation strategies for Islamic financing risk, the impact of temporary shirkah funds on SME financing, a gravity model analysis of Indonesia's trade role within OIC economies, protection of Hajj and Umrah pilgrims from fraud, the role of fintech lending in expanding Sharia financial inclusion and human development, the mediating role of perceived usefulness in Sharia fintech adoption among Gen Z, the SDG-Islamic banking nexus in major OIC economies, the impact of macroeconomics on Islamic banking and MSME futures during the COVID-19 crisis, and the transition to Sharia-compliant finance in Aceh amidst miscommunication, misperceptions, and resistance. These studies employ various methodologies, including quantitative analysis, qualitative approaches, and mixed methods, to investigate the challenges, opportunities, and innovations within the field of Islamic economics and finance. The findings contribute to a deeper understanding of Islamic economic thought, sustainable development, risk management, financial inclusion, customer relationship management, and the role of Islamic finance in promoting economic growth and social welfare. The studies also offer practical implications and recommendations for policymakers, regulators, Islamic financial institutions, and researchers, paving the way for a more dynamic, inclusive, and sustainable Islamic financial landscape.
Pengaruh Tingkat Literasi Keuangan Syariah terhadap Keputusan Menggunakan Lembaga Keuangan Syariah (Studi pada Dosen UIN Ar-Raniry) Dahlia, Muna; Ibrahim, Azharsyah; Riza, Akmal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.27707

Abstract

The Impact of Islamic Financial Literacy on Lecturers’ Decision-Making in Utilizing Islamic Financial Institutions: Evidence from UIN Ar-Raniry - Islamic financial literacy is an extension of financial literacy, encompassing individuals' knowledge and understanding of financial concepts in accordance with Sharia principles. Low levels of Islamic financial literacy can affect the quality of financial decision-making, including decisions to use Islamic financial institutions. This study aims to analyze the influence of Islamic financial literacy on decisions to use Islamic financial institutions among lecturers at Universitas Islam Negeri (UIN) Ar-Raniry. The research employs a quantitative method with a survey approach. Data were collected through questionnaires distributed to 86 lecturers, selected via accidental sampling from the total population of lecturers at UIN Ar-Raniry. Data analysis was conducted using simple linear regression with the assistance of SPSS software. The results show that Islamic financial literacy has a positive and significant effect on decisions to use Islamic financial institutions. This is evidenced by a regression coefficient of 0.171 and a significance value of 0.000 (p < 0.05). The coefficient of determination (R²) of 0.284 indicates that Islamic financial literacy accounts for 28.4% of the variance in decisions to use Islamic financial institutions, while the remaining 71.6% is influenced by other factors not covered in this study. The study concludes that the higher the level of Islamic financial literacy among lecturers, the better their decisions regarding the use of Islamic financial institutions. The implications of this study highlight the importance of improving Islamic financial literacy among lecturers to encourage the use and development of Islamic financial institutions.
Co-Authors Abdul Jalil Salam Abrar Amri Akhyar Rinaldi Akmal Riza Akmal, Raihanul Al Munawir Ana Fitria Ana Fitria Arinal Rahmati Arinal Rahmati Armiadi Musa Awalurramadhana, Awalurramadhana Ayumiati, Ayumiati Azimah Dianah Badratun Nisak Bismi Khalidin Dahlia, Muna Elkamiliati Elkamiliati Elkamiliati, Elkamiliati Fauzul Azhar Fitria Fitria Fitria Fitria Hafas Furqani Hafizh Muarif Halim, Hendra Hendra Halim Ismail Rasyid Ridla Tarigan Isnaliana Isnaliana Israk Ahmadsyah Jalilah Jalilah Khairil Umuri Khairul Amri Mastura, Zainatun Muhammad Adnan Muhammad Arifin Muksal Muksal Muzammil, Muzammil Naharudi, Izul Nilam Sari Nisak, Badratun Nor &#039;Azzah Kamri Nursabna, Shetty Rahmat Aulia Rahmati, Arinal Rahmati, Arinal Rinaldi, Akhyar Riska Mailinda Sarah Nadia Sartika, Ayu Suryanti Suryanti Syahminan Syahminan Syahriyal, Syahriyal Umuri, Khairil Uswatun Hasanah Uswatun Hasanah Utami, Ade Putri Vona Dimitha, Dea Wardiah Wardiah Wardiah Wardiah Zahra Zulchayra Zaida Rizqi Zainul, Zaida Rizqi