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All Journal Pendidikan Tata Niaga Jurnal Konseling dan Pendidikan Journal of Governance and Public Policy Syntax Literate: Jurnal Ilmiah Indonesia Martabe : Jurnal Pengabdian Kepada Masyarakat JISIP: Jurnal Ilmu Sosial dan Pendidikan Manajemen Agribisnis: Jurnal Agribisnis JURNAL SeMaRaK Jamak; jurnal administrasi manajemen dan kepemimpinan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) JIHAD : Jurnal Ilmu Hukum dan Administrasi Jurnal Kesehatan Tambusai International Journal of Multidisciplinary Research and Literature (IJOMRAL) Indo-Fintech Intellectuals: Journal of Economics and Business Conference Proceedings International Conference on Education Innovation and Social Science Jurnal Teknologi Rekayasa Informasi dan Komputer
Sigit Wahyudi, Sigit
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Analysis of digital transformation of public administration in improving the effectiveness of government services in Indonesia Wahyudi, Sigit; Yusup, Aldian; Perdana, Muhammad Rizki
Jurnal Konseling dan Pendidikan Vol. 13 No. 3 (2025): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1183900

Abstract

Digital transformation has become a central pillar in reshaping public administration systems worldwide, including in Indonesia, where government institutions are increasingly adopting digital platforms to enhance service quality. Despite strong national policies such as the Electronic-Based Government System (SPBE), significant gaps remain between regulatory frameworks and practical implementation at central and local levels. This study aims to analyze how digital transformation has influenced the effectiveness of government services in Indonesia by examining implementation patterns, enabling factors, persistent barriers, and societal impacts. Using a qualitative literature review approach, the research synthesizes peer-reviewed studies, government documents, and international reports to identify trends in system integration, human resource capacity, technological infrastructure, and governance readiness. The findings reveal that digital transformation has improved service speed, transparency, and citizen experience, as demonstrated in systems such as OSS-RBA, SIPD, and Jakarta’s JAKI application. However, these benefits are uneven due to interoperability issues, inadequate digital competencies among civil servants, fragmented infrastructure, cybersecurity vulnerabilities, and regional budget disparities. Case evidence shows that successful digitalization occurs when strong policy frameworks are supported by institutional commitment, aligned regulations, robust infrastructure, and user-centered service design. Conversely, misaligned legal procedures, partial system adoption, and organizational resistance hinder effectiveness. This study concludes that Indonesia’s digital governance progress is promising yet incomplete, requiring stronger integration, capacity building, and equitable infrastructure development. The analysis contributes to a deeper understanding of how digital transformation can be strategically strengthened to support efficient, transparent, and citizen-centric public administration.
Co-Authors Abdul Rahman Abdurahman Abdurrahman Abu Talkah Agus Yohanan Aisam, Aisam Amrullah, Andi Andhini, Shanti Yuka Arif Saefudin Attariq, Attariq Bambang Wasito Adi, Bambang Didik Supriyanto, Didik Eka Setyowati Hafida, Nur Hapsari, Maulani Mega Indiati Indiati, Indiati Irfany Rupiwardani istiqomah istiqomah Juniati, Lita Kasidi, David Khannanah, Sulafah Fathin Merina, Bresca Muhaimin Murliasari, Rikha Mursyidah Mursyidah Pane, Armin Pattiran, Muhamad Perdana, Muhammad Rizki Sany, Teny Karunia Suljatmiko, Suljatmiko Sunarto . Supriyono Supriyono Vanchapo, Antonius Rino Wiliana, Andris Wonggor, Septinus Yusup, Aldian