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All Journal El Dinar IQTISHADIA AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam Zhafir | Journal of Islamic Economics, Finance, and Banking Community Development Journal: Jurnal Pengabdian Masyarakat Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam Indo-MathEdu Intellectuals Journal Maliki Islamic Economics Journal International Journal of Islamic Business and Economics (IJIBEC)
Terminanto, Ade Ananto
Universitas Islam Negeri Syarif Hidayatullah
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Mathematics Public Health Social Sciences Other

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The Effect of Security, Convenience, and Effectiveness of Using BSI Mobile on Student Customers Satisfaction Farhan, Muhammad Gusti; Terminanto, Ade Ananto
Maliki Islamic Economics Journal Vol 5, No 1 (2025): Maliki Islamic Economics Journal
Publisher : Faculty of Economics UIN Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/miec.v5i1.29881

Abstract

This study aims to describe the extent to which the safety, convenience, and effectiveness of using BSI Mobile affect the level of customer satisfaction with transactions. A total of 100 customers who actively use the service were selected as research samples with purposive sampling techniques. Primary data obtained through the Likert scale questionnaire were analysed using Partial Least Squares (PLS) to test the research hypothesis. The results showed that there was a positive correlation between the three independent variables and the dependent variables. However, further analysis shows that only the security dimension contributes significantly to the increase in customer satisfaction. This finding has important implications for the bank in an effort to improve the quality of BSI Mobile services.
Correlation Between Principals’ Job Satisfaction and Their Normative Commitment Hegar Harini; Ade Ananto Terminanto; Didin Hikmah Perkasa; Henny Pandaryasi; Ismail Akbar Brahma
JURNAL AL-TANZIM Vol 6, No 3 (2022)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (646.258 KB) | DOI: 10.33650/al-tanzim.v6i3.3440

Abstract

The study aims to examine the influence of job satisfaction on public senior high school principals' normative commitment. A quantitative approach with a descriptive survey was adopted. The data were collected through questionnaires. A simple random sampling technique was employed. Ninety principals in the Jakarta Capital City region were involved as participants in the research. The data obtained were analyzed using correlation and path analysis. The result showed that job satisfaction has a direct positive influence on the principals' normative commitment. Additionally, the research signified that job satisfaction's extrinsic factors are more dominating than intrinsic factors. While the indicator too, has the most impact on the principals' normative commitment is a conviction to stay in the organization. Education authorities and policymakers are urged to promote the realization of factors influencing satisfaction to enhance principals' commitment and performance.
Co-Authors Abdul Hamid Ade Sofyan Mulazid Ade Suherlan, Ade Ali Rama Didin Hikmah Perkasa Erika Amelia Euis Amalia Farhan, Muhammad Gusti Haryanti, Enny Hegar Harini Henny Pandaryasi Herlina Intan Lilis Sugiarti Ismail Akbar Brahma Megawati Prananosa, Ahmad Gawdy Sulistianingsih Supriyono Supriyono