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All Journal Journal Of Nursing Practice Babali Nursing Research Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat International Journal of Health, Engineering and Technology Journal of Pubnursing Sciences Journal for Quality in Public Health Journal of Community Engagement in Health Journal of Hospital Management and Services Indonesian Journal of Nutritional Epidemiology and Reproductive Strada Jurnal Ilmiah Kesehatan (SJIK) Journal Public Health and Clinical Science
Sentot Imam Suprapto
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Strengthening The Motivation Of Community Health Center Officers In Increasing Community Satisfaction Through The Integration Of The Job Demands–Resources Model And Conservation Of Resources Sentot Imam Suprapto; Linda Kristian Ningtiyas
International Journal of Health Engineering and Technology Vol. 4 No. 6 (2026): IJHET MARCH 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhet.v4i6.583

Abstract

Digital transformation in primary health care services has increased work demands among health workers, particularly in administrative tasks and application-based reporting systems. This condition may affect the work motivation of Puskesmas staff if it is not balanced with adequate work resources. This community service activity aimed to strengthen the work motivation of Puskesmas health workers through an integrative approach of the Job Demands–Resources (JD-R) model and the Conservation of Resources (COR) theory. The activity was conducted at UPTD Muara Rapak Public Health Center, Balikpapan, using a descriptive participatory approach. The stages included identification of work-related problems, prioritization of key issues, implementation of educational and reflective interventions, and initial evaluation of staff responses. The intervention focused on improving staff understanding of the balance between job demands and job resources, as well as the importance of protecting individual resources in dealing with digital work demands. The results indicated an improvement in staff awareness and understanding regarding workload management, utilization of organizational support, and maintenance of individual resources. The integration of the JD-R model and COR theory is considered relevant as a conceptual basis for strengthening health workers’ motivation in primary health care settings. This activity is expected to serve as an initial reference for developing human resource strengthening strategies in primary health care services.
Analysis of the Effect of Service Quality and Patient Satisfaction on Patient Compliance Level in the Medical Rehabilitation Polycle of UMM Hospital Elsa Fian Dennis Alfandy; Sentot Imam Suprapto; Ratna Wardani
Journal Public Health and Clinical Science Vol. 2 No. 1 (2026)
Publisher : Athallah Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64845/clinergy.v2i1.302

Abstract

Patient satisfaction is one of the first indicators of hospital standards and measures of service quality. Low patient satisfaction will affect hospital visits, patient satisfaction is determined by the quality of service provided to patients where patient demands and service quality will increase over time and have an impact on the level of patient compliance. The purpose of this study is to analyze the effect of service quality and patient satisfaction on patient compliance at the Medical Rehabilitation Polyclinic of UMM General Hospital. In this study, researchers used an analytical quantitative design with a cross-sectional approach. The population in this study were outpatients at the Medical Rehabilitation Polyclinic of UMM General Hospital in August 2025, amounting to 988 patients, the number of research samples was determined by the Krejcie & Morgan table so that the number of samples was determined as 270 respondents. The data analysis technique used path analysis. The results of the analysis can be seen that there is an influence of service quality on patient satisfaction at the Medical Rehabilitation Polyclinic of UMM General Hospital, meaning that with better service quality, patient satisfaction will increase. There is an influence of service quality on patient compliance in the Medical Rehabilitation Clinic, meaning that with better service quality, patient compliance in the Medical Rehabilitation Clinic will increase. The results of the analysis show the influence of patient satisfaction on patient compliance in the Medical Rehabilitation Clinic, meaning that with increasing patient satisfaction, patient compliance will increase. Patient satisfaction has been proven to be an intervening variable in the influence of service quality on patient compliance in the Medical Rehabilitation Clinic. These results indicate that with increasing patient satisfaction, the influence of service quality on patient compliance can increase.
Co-Authors Abdullah, M. Said Agusta Dian Ellina Agustin Widyowati Aimandinata Andriyana Maharani Ariny Farika Sari Atok Irawan Byba Melda Suhita Cahyono, Ibnu Dali, Agus Salim Denny Eka Putra Eko Winarti Elsa Fian Dennis Alfandy Evi Sita Dewi Fitdhiar Wira Qalbi Galih Duta Prihadi Galuh Ummil Mukminin Gusti Muhamad Syariyansyah Hafizh Auliyan Sodali I Putu Artawan Prayoga Indasah Indasah Inggrid Puspitasari Adikarjo Joko Prasetyo Linda Kristian Ningtiyas M. Ali Sodik M. Ali Sodiq Masrulloh Masrulloh Melany Pilatusalim Murti Dwi Handayani Nia Sari NOVITA EKA SARI Nurrudin Nurwijayanti Poppy Farasari Ratna Wardani Romy Hidayat Siti Kumaiyah Teguh Achmalona Wahyu Nur Chalamsah Setiawan Wicaksono, Gunawan Widiastuti Utami Winda Trisnawati Utami Wulyatie, Larashati Yenny Puspitasari Yuly Peristiowati