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All Journal Jurnal Ekonomi Jurnal Manajemen Bisnis JAM : Jurnal Aplikasi Manajemen Journal of Management and Business Review Syntax Literate: Jurnal Ilmiah Indonesia Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen AMAR (Andalas Management Review) Sricommerce: Journal of Sriwijaya Community Services Annals of Management and Organization Research Al-Buhuts (e-journal) Public Health and Preventive Medicine Archive Jurnal Indonesia Sosial Teknologi Journal of Management, Economic, and Financial
Zakaria Wahab, Zakaria
Jurusan Manajemen Fakultas Ekonomi Universitas Sriwijaya
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Al-Buhuts (e-journal)

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Kepercayaan Mobile Banking: Peran Keamanan dan Kualitas Layanan Elektronik dalam Mendorong Niat Bertransaksi Ulang Nissa, Hairun; Rosa, Aslamia; Maulana, Ahmad; Wahab, Zakaria
Al-Buhuts Vol. 20 No. 2 (2024): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v20i2.5932

Abstract

This study investigates the role of Security and Electronic Service Quality in influencing Repurchase Intention in the mobile banking application of Bank Sumsel Babel, with Trust as an intervening variable. Data collected from 131 respondents who actively use the mobile banking application were analyzed using Structural Equation Modeling (SEM) with Smart PLS 4. The results indicate that Electronic Service Quality significantly influences Repurchase Intention, both directly and indirectly through Trust as a mediator. Security, however, does not show a significant impact on Repurchase Intention, either directly or indirectly through Trust. Nonetheless, Security remains crucial in building initial Trust among users. This study provides insights for improving service quality and Security features to strengthen customer loyalty
Co-Authors Agus Winanto, Agus Agustina Hanafi Ahmad MAULANA Akhmad Nazaruddin, Akhmad Ariwibowo, Muhammad Fajar Aryanty, Yessie Aslamia Rosa Badia Perizade, Badia Chandra, Fika Dessy Ratna Sari Diah Natalisa, Diah Fenny Fathiyah, Fenny Fitrianto, Mohammad Eko Hairun Nissa, Hairun Herlianti, Aulia Indrajaya, Nehemia Isnaini, Muhammad Hidayat Isnanta, Raden Isnurhadi Isnurhadi Marlina Widiyanti, Marlina Marzuki Marzuki mohammad adam, mohammad Muchsin Saggaff Shihab Muhammad Arief Algiffary, Muhammad Arief Muhammad Azmi, Muhammad Muhammad Eko Fitrianto, Muhammad Eko Nofiawaty Putra, Levi Kusuma Putra, M Fitriansyah Eka Salimah, Raudhatu Shihab, Muchsin Saggaf Sihab, Muchsin Saggaff Sulastri Sulastri Varbi, Veronica