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All Journal Jurnal Pendidikan Teknologi dan Kejuruan Media Komunikasi FPIPS Jurnal Pariwisata Pesona Jurnal Kajian Bali WIDYA LAKSANA International Journal of Social Science and Business Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Prospek: Jurnal Manajemen dan Bisnis Jurnal Manajemen Perhotelan dan Pariwisata Journal of Applied Sciences in Travel and Hospitality Jurnal Difusi Global Research on Tourism Development and Advancement (GARUDA) International Journal of Green Tourism Research and Applications Jurnal Manajemen Riset Inovasi Masyarakat Pariwisata: Journal of Community Services in Tourism Jurnal Mosaik Hospitaliti Healing : Jurnal Pariwisata Open Access DRIVERset
Nyoman Dini Andiani
Universitas Pendidikan Ganesha
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Commodification of Traditional Foods Namely Sate Lilit Bali in Spice Beach Club Bali Rahmawati, Putu Indah; Artawan, Komang Agus; Widiastini, Ni Made Ary; Andiani, Nyoman Dini; Trianasari, Trianasari
Stupa Vol 2 No 1 (2020): Global Research on Tourism Development and Advancement (GARUDA)
Publisher : Prasetiya Mulya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (17.283 KB) | DOI: 10.21632/garuda.2.1.27-38

Abstract

This study aims to describe the commodification of traditional foods namely Sate Lilit Bali or Balinese type of Satay at the Spice Beach Club, Bali. This research uses a qualitative research approach. The object in this study is Sate Lilit, which is in the Spice Beach Club restaurant. Data collection methods used in this study were interviews, documentation, and observation. This study found that Spice Beach Club Lovina had commodified the Sate Lilit Bali to promote Balinese food and culture promotion without reducing the cultural value of Sate Lilit Bali. This study is important for a reference for further innovations in culinary art study in Hospitality Industry.
TOURIST BEHAVIOR MODEL: PENGARUH MOTIVASI DAN CITRA DESTINASI TERHADAP NIAT DAN KEPUTUSAN BERKUNJUNG WISATAWAN DI PANTAI PENIMBANGAN Kusyanda, Made Riki Ponga; Damasanthi, Ida Ayu Reviena; Andiani, Nyoman Dini
Jurnal Pendidikan Teknologi dan Kejuruan Vol. 21 No. 1 (2024): Edisi Januari 2024
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jptkundiksha.v21i1.73768

Abstract

Adapun tujuan penelitian ini yaitu sebagai upaya yang dilakukan salah satu upaya untuk meningkatkan dan mempengaruhi keputusan wisatawan untuk memilih berkunjung ke DTW Pantai Penimbangan dibanding dengan destinasi wisata lain yang sejenis maka Peran citra destinasi dan motivasi wisatawan menjadi salah satu faktor penentu. Oleh karena itu penelitian ini akan memberikan kajian khusus untuk mempelajari perilaku (behavioral) yang mempengaruhi wisatawan untuk mengunjungi DTW Pantai Penimbangan). Penelitian ini menggunakan pendekatan metide statistia parametrik dengan 100 responden dan dianalisis melalaui smart PLS- SEM 3.0. adapun hasil penelitian ini yaitu Berdasarkan Hasil Penelitian Adapun Kesimpulan Yaitu , Pertama Terdapat Hubungan Signifikan Antara Variabel Destination Image Terhadap Keputusan Berkunjung Wisatawan. Kedua Terdapat Hubungan Signifikan Antara Destination Image Terhadap Motivasi Wisatawan Untuk Berkunjung. Ketiga Terdapat Hubungan Signifikan Antara Destination Image Terhadap Niat Wisatawan Berkunjung . Keempat Tidak Terdapat Pengaruh Antara Variabel Motivasi Terhadap Keputusan Berkunjung . Kelima Terdapat Pengaruh Signifikan Antara Variabel Motivasi terhadap Niat Wisatawan Berkunjung . Keenam Terdapat Hubungan Signifikan Antara Niat Wisatawan Berkunjung Terhadap Keputusan Wisatawan Berkunjung. Selanjutnya Dari Model Yang Dihasilkan Dapat Disimpulkan Berada Pada Ketegori Goodness Of Fit Atau Model Yang Dihasilkan Dapat Diterima. Implikasi dari hasil penelitian ini, secara teoritis dapat mengidentifikasi dan mengukur hubungan variabel yang jarang dikaji, yaitu hubungan destination image terhadap niat berkunjung melalui motivasi wisatawan. pada dimensi operasional DTW Pantai Penimbangan, memeberikan gambaran lebih luas potensi DTW dan memberikan diferensiasi terhadap DTW lain yang sejenis.
Implementation of Green Communication in the Front Office Department at New Sunari Lovina Beach Resort Candra, Ni Kadek Dwi; Andiani, Nyoman Dini; Rahmawati, Putu Indah
International Journal of Green Tourism Research and Applications Vol. 6 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v6i2.75-82

Abstract

Green communication is one of the crucial things in realizing an environmentally friendly concept in the hotel industry because the environmentally friendly concept is not only about the natural environment but also how humans communicate well and effectively to start ecologically friendly programs. This research explores the application of green communication. It was carried out by front office staff at New Sunari Lovina Bali Resort, which aims to make communication more effective in transmitting the work obtained and to impact how employees view environmentally friendly management. Data was collected through interviews, observation, and document analysis using descriptive qualitative research methods. These findings show that New Sunari Lovina Beach Resort has implemented green actions, starting with cooperation, coordination, communication, comfort, and problem-solving. Though, implementing green communication at the front office of New Sunari Lovina Bali Resort also faces several obstacles. Lack of staff awareness of sustainable principles, lack of clarity regarding concrete benefits, and operational constraints such as the availability of resources and technology are challenges that must be overcome. The results of this study provide an essential basis for developing effective, sustainable communication strategies in dealing with environmental issues.
P2M PELATIHAN PEMBUATAN MOU POKDARWIS TUNJUNG MEKAR DI DESA SAMBANGAN Dini Andiani, Nyoman
JURNAL WIDYA LAKSANA Vol 2 No 2 (2013)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (947.178 KB) | DOI: 10.23887/jwl.v2i2.9138

Abstract

Kegiatan Pengabdian Pada Masyarakat (P2M) yang dilaksanakan ini bertujuan untuk memberikan pelatihan pembuatan contract agreement latter kepada anggota POKDARWIS Tunjung Mekar, sebagai langkah awal menciptakan kerjasama yang profesional antara pihak pengelola potensi Desa Sambangan dengan pihak travel perjalanan wisata, yang nantinya akan membawa wisatawan untuk berkunjung ke Desa Sambangan. Selain sebagai suatu ikatan kerjasama, adanya MOU ini, merupakan satu kesatuan sales kit. Metode yang digunakan dalam Program Pengabdian pada Masyarakat ini adalah  metode kerja kolaborasi antara dosen, dan masyarakat sasaran (dalam hal ini adalah anggota POKDARWIS Tunjung Mekar). Di samping itu, dalam melaksanakan Program Pengabdian pada Masyarakat ini, tim P2M juga menggunakan metode observasi, metode penyuluhan dan pelatihan, serta metode wawancara dan evaluasi kegiatan.
IbM KELOMPOK PENGRAJIN ATA KABUPATEN KARANGASEM Windari, Ratna Artha; Andiani, Nyoman Dini
JURNAL WIDYA LAKSANA Vol 7 No 2 (2018)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jwl.v7i2.13646

Abstract

Tujuan dilaksanakannya pengabdian kepada masyarakat dengan skema Ipteks bagi Masyarakat (IbM) ini adalah (1) Meningkatkan pengetahuan pengrajin ata yang ada di Desa Seraya Timur Kecamatan Karangasem dalam menyusun dan mengajukan proposal pendanaan dari lembaga keuangan, (2) Meningkatkan pemahaman pengrajin ata tentang legalitas usaha dan tata cara penyusunan kontrak/perjanjian jual beli produk, (3) Meningkatkan pengetahuan dan pemahaman tentang manajemen pemasaran melalui media promosi berbasis teknologi, dan (4) Meningkatkan pemahaman tentang pengelolaan keuangan. Untuk mencapai tujuan tersebut, maka metode yang digunakan dalam kegiatan ini berupa pelatihan yang dilaksanakan dengan sistem jemput bola yg bersifat terminal (peserta dikumpulkan dalam satu lokasi kemudian diberi pelatihan oleh pakar). Selanjutnya dilaksanakan focus group discussion (FGD) sebagai tindak lanjut pelatihan. Di sisi lain, program ini juga diarahkan pada terciptanya iklim kerjasama yang kolaboratif dalam dimensi mutualis antara dunia perguruan tinggi dengan masyarakat secara luas di bawah koordinasi pemerintah Kabupaten setempat. Lama pelaksanaan kegiatan adalah 8 (delapan) bulan  yang dimulai dari tahap perencanaan, pelaksanaan sampai pada proses evaluasi di Desa Seraya Timur Kecamatan Karangasem, dengan jumlah pesertanya sebanyak 30 orang. Solusi yang bisa diaplikasikan dan sekaligus luaran kegiatan yang di berikan pada kedua kelompok ini adalah (1) pelatihan penyusunan proposal pengajuan dana/modal UKM, hasil dari pelatihan ini berupa proposal dengan bahasa sederhana, serta menghasilkan buku panduan penulisan proposal pengajuan dana ke lembaga keuangan; (2) sosialisasi hukum dan pelatihan penyusunan kontrak ekspor impor; (3)  Pembuatan website pemasaran dan pengelolaan website, (4) penguatan manajemen produksi dan pemasaran, dengan luaran berupa buku panduan penyusunan alur kas dengan bahasa yang sederhana.Kata kunci: Pengrajin Ata, Pelatihan, Pendampingan
COVID-19 vs event tourism: utilizing technology as a solution? Luh Yusni Wiarti; Setya Chendra Wibawa; Fitria Earlike Sani; Nyoman Dini Andiani
Jurnal Pariwisata Pesona Vol. 8 No. 2 (2023): Edisi Desember 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v8i2.10434

Abstract

The COVID-19 pandemic that hit the world caused eventts in various countries to be canceled.  Given the importance of eventts in tourism, this study aims to analyze the organization of eventts during the pandemic: how technology plays an important role in eventts and the eventt model that eventt organizers and participants prefer. A qualitative approach was used by presenting the results of in-depth interviews and the study of documents and literature related to the study. The study concluded that technology has been used in various tourism eventts abroad including in Indonesia. 'Virtual' eventts are still a debate between 'love' and 'hate' about the experience gained by participants, the costs incurred, and the multiplier effect received by the destination. Virtual Face to Face (VFF) is a new genre for eventts in Ubud Bali with the priority eventt model being the preferred VFF Art, Culture, and Entertainment event.
Panji Ecovillage Homestay: the implementation of Community Based Tourism Nyoman Dini Andiani; Ni Ketut Arismayanti; Earlike Fitria Anwar Sani; Ni Made Mas Yogiswari
Jurnal Pariwisata Pesona Vol. 9 No. 2 (2024): Edisi Desember 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Ecovillage is a current trend because through this concept it is hoped that people in tourist villages in particular will have a culture that cares about the environment, especially being wiser in using plastic waste. This study was conducted to determine community involvement in the development of ecovillage homestays in the Panji tourist village. Through in-depth interview techniques and observations with the owners of houses used as homestays and other community components, and supported by community-based tourism theory, it was found that the development of homestay ecovillages must start from the top down to make the community aware that the potential of each house is very unique and interesting for used as a homestay. The findings show that through the development of homestays, people become aware of the importance of environmental cleanliness and the main actor that becomes the attractiveness of the homestay itself is the activities of the homeowner. The implication of this study is that the development of homestays with the ecovillage homestay concept has been able to involve the community in creating tourist attractions, as well as educating homeowners and visiting tourists to be able to maintain culture and preserve environmental sustainability in Panji Village.
Penerapan Pelatihan LEARN Model Untuk Meningkatkan Penanganan Keluhan Tamu di Evolution Restaurant and Bar Four Points by Sheraton Bali Ungasan Pratama, Ida Bagus Gede Yogi Wisma; Trianasari; Andiani, Nyoman Dini
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 1 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i1.96981

Abstract

This research aims to identify the use of the LEARN MODEL method used to handle complaints by waiters/waitresses at the Evolution Restaurant and Bart Four Points by Sheraton Bali Ungasan, using a qualitative descriptive method. The study used qualitative methods, where data were collected through observations, interviews and documentation, and documentation. The results of this research show that handling customer complaints by applying empathy to angry customers makes feelings of empathy very important when dealing with angry consumers.   Speed in Complaint Handling problems quickly can turn dissatisfaction into satisfaction and increase consumer loyalty. Complaint analysis and evaluation collecting and analyzing information from consumer complaints can provide a valuable understanding of aspects that need to be improved.  Improving the quality of service for employees who have adequate knowledge and skills in handling complaints can provide a better experience for consumers. Good Communication Clear and easy to understand communication is crucial in conveying information and solutions to customers. This research makes a practical and theoretical contribution to how to respond to good complaints from customers who come to stay at hotels
INDIAN GUEST COMPLAINT HANDLING STRATEGY THROUGH LEARN METHOD:: A CASE STUDY AT THE OBEROI BEACH RESORT BALI HOTEL Jasmini, Putu; Andiani, Nyoman Dini; Rahmawati, Putu Indah
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.99581

Abstract

The rapid increase of Indian tourists in Bali has challenged star-rated hotels to deliver culturally responsive services. This study investigates how Guest Assistants at The Oberoi Beach Resort Bali manage complaints from Indian guests, who often have unique service expectations such as specific dietary preferences, extended family accommodation, and personalized attention. A qualitative descriptive method was employed, combining direct observation, in-depth interviews with the Front Office team, and analysis of internal hotel documentation. The findings reveal several challenges, including cultural misunderstandings, intense communication styles, and high demands for fast and empathetic service. To address these issues, the hotel implements the LEARN method (Listen, Empathize, Apologize, Resolve, Notify), supported by cultural sensitivity training and coordination across departments. Additionally, the use of the OPERA Cloud system allows for efficient documentation and follow-up on complaints, improving response times and personalized guest experiences. The study shows that integrating emotional intelligence, cultural awareness, and technology enhances service quality. As a result, guest satisfaction and loyalty among Indian tourists significantly improve. The implications of this research suggest that culturally adaptive complaint handling strategies are essential in the competitive hospitality industry of Bali. Ultimately, the LEARN-based approach not only resolves immediate issues but also contributes to long-term guest retention and strengthens the hotel's international reputation.
STRATEGI PENANGANAN GUEST COMPLAINT OLEH CALL CENTER DI HOLIDAY INN RESORT BARUNA BALI Widyadnyana, I Nyoman Ardy; Andiani, Nyoman Dini
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.99894

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan strategi call center dalam penanganan keluhan tamu di Hotel Inn Resort Baruna Bali. Subjek penelitian dalam penelitian ini adalah Staf Call Center, Supervisor, dan Front Office Manager. Metode pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara, dan studi dokumentasi. Data dianalisis menggunakan metode kualitatif. Penelitian ini menemukan bahwa strategi penanganan keluhan tamu oleh call center yang diterapkan di Hotel Holiday Inn Resort Baruna Bali terstruktur dan berfokus pada kepuasan tamu dengan pendekatan yang sistematis, responsif, dan empati. Prosesnya dimulai dari mendengarkan keluhan dengan seksama, bertanggung jawab sepenuhnya, dan memberikan permintaan maaf yang tulus. Selanjutnya, solusi dan alternatif pilihan yang tepat diberikan sesuai kebutuhan tamu. Jika masalah tidak dapat diselesaikan di tingkat staf, eskalasi ke tingkat manajemen yang lebih tinggi dilakukan untuk memastikan penyelesaian yang optimal. Hotel juga berkomitmen untuk memberikan informasi yang transparan dan melakukan tindak lanjut untuk memastikan kepuasan tamu setelah keluhan ditangani.
Co-Authors A. A. Ngr Yudha Marthin Mahardika Adhitra , Andris Adi, I.G.N. Bagus Artawan, Komang Agus Artini , Luh Putu Banhidi , Miklos Candra, Ni Kadek Dwi Damasanthi, Ida Ayu Reviena Darmayanti, Komang Peni Dewa Ayu Made Lily Dianasari Earlike Fitria Anwar Sani Faraudis, Zein Fitria Earlike Anwar Sani Fitria Earlike Sani Gede Ari Wiryatama Gede Putra Nugraha Gede Wirata Gusti Ngurah Adi Wiriatama Hepani, Ketut I Gede Putu Suarmadi I Kadek Ngurah Sukamerta I Ketut Resika Arthana I Made Antara I Made Antara I Nyoman Sunarta I Putu Panca Adi I Wayan Ardika I Wayan Putra Yasa Ida Ayu Kade Winda Wikantini Ida Bagus Putu Dhiratsaha Adi Putra Indrawati, Lily Jasmini, Putu Kadek Dana Putra Kadek Deva Wardana kadek sada wirya Kadek Yuli Pramawati Ketut Hepani Ketut Purnamawan Ketut Purnamawan Komang Budarsana Komang Ngurah Suryantara Komang Peni Darmayanti Komang Setemen Komang Sri Pratiwi Lily Indrawati Luh Putu Triyanti Ariestiana Dewi Luh Yusni Wiarti Made Aristia Prayudi Made Riki Ponga Kusyanda Made Windu Antara Kesiman Ni Kadek Dwi Candra Ni Ketut Arismayanti, Ni Ketut Ni Luh Henny Andayani Ni Luh Putu Agustini Karta Ni Luh Wayan Sayang Telagawathi Ni Made Ary Widiastini Ni Made Ary Widyastini Ni Made Mas Yogiswari Ni Made Suci Ni Putu Gili Padmayoni Nyoman Sunarta Padmayoni, Ni Putu Gili Pramawati, Kadek Yuli Pratama, Ida Bagus Gede Yogi Wisma Pratiwi, Komang Sri Putra, Kadek Dana Putu Eka Kusumayani Putu Indah Rahmawati Ratna Artha Windari Setya Chendra Wibawa Suarmadi, I Gede Putu Sukamerta, I Kadek Ngurah Susi Purniasih Trianasari Widyadnyana, I Nyoman Ardy Wikantini, Ida Ayu Kade Winda wirya, kadek sada Wiryatama, Gede Ari Yogiswari, Ni Made Mas Zein Faraudis