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All Journal Jurnal Manajemen Pelayanan Hotel Journal of Tourism and Interdiciplinary Studies Journal Research of Management Sevanam: Jurnal Pengabdian Masyarakat Stilistika BJHTCR Jurnal Pengabdian Dosen Republik Indonesia (JPDRI) Jurnal Daya Tarik Wisata Harmony Hospitality
Ni Putu Yunik Anggreni
Universitas Triatma Mulya
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Upaya Room Supervisor Dalam Meningkatkan Kualitas Kamar Deluxe Pada Padma Resort Legian Kuta Bali Mahendra, I Putu Ariska; Wisnawa, I Made Bayu; Anggreni, Ni Putu Yunik
HARMONY HOSPITALITY Vol. 10 No. 2 (2025): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2025.1029

Abstract

The purpose of this study was to determine the Room supervisor procedures in improving the quality of Deluxe rooms at Padma Resort Legian, Kuta Bali, knowing the obstacles faced by Room Supervisors in improving the quality of Deluxe rooms at Padma Resort Legian, Kuta Bali and efforts made in dealing with the obstacles experienced by Room Supervisors in improving the quality of Deluxe rooms at Padma Resort Legian, Kuta Bali. Data collection techniques are carried out by means of observation, interviews, and documentation. The results showed that there are several ways done by supervisors to improve room quality, namely communicating with housekeeping by giving morning briefing every day or by directly providing information to housekeeping such as a change in room status. The division of schedules that are irregular or change due to the limited number of employees. 2. Difficulty in fostering the discipline of the housekeepers due to some housekeepers relaxing during working hours.3. There is no indifferent response from some housekeepers in seeing something odd or seeing damage in the room. Efforts made to resolve obstacles are giving trust to those who get the assignment fi public area because they already have more abilities and skills than others, giving appreciation for a success or achievement that has been achieved by the housekeeper, training the housekeeper, and giving direction or notification to the housekeeper in anticipating all possibilities that can occur.
Co-Authors Adi Ananta, I Putu Wahyu Antara, Agung Rai Arini, Ni Nyoman Cahyani, Ni Luh Putu Dhedhe, Edel Merikwin Hadi Swarna, I Made Rudi I Made Agung Rai Antara I Made Bayu Wisnawa I Nengah Aristana I Nengah Subadra I Putu Ardimahada I Putu Bagus Suthanaya I Wayan Kartimin Jayanti Kumala Dewi, I Dewa Ayu Riskya Kadek Erna Parniti Krisna Atmaja, Ida Bagus Gede Bayu Mahendra, I Putu Ariska Mbadhi, Delviana Ni Kadek Meita Juliawati Ni Kadek Widya Elvirawati Ni Made Yulia Chrisanti Ni Nyoman Arini Ni Putu Putri Widyaningsih Ni Wayan Mekarini Nurul Hakiki Nurul Hakiki Permana, I Made Deni Putra, I Putu Bagus Andhy Putra, Putu Devan Maheswara reynaldi, ade S.Pd.M.Pd., Ni Nym. Nidya Trianingrum, Semesta, Putu Cahaya Sunarprasetyo, mahardjono Supradnyani, Ni Putu Intan Unggas, Ardianus Virgia Ratna Devi Yuni, Luh Ketut Herindiyah Kartika