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All Journal Jurnal Basicedu EDUKATIF : JURNAL ILMU PENDIDIKAN JURNAL LENTERA BISNIS Alim | Journal of Islamic Education Ilomata International Journal of Management Literatus Community Development Journal: Jurnal Pengabdian Masyarakat Ilomata International Journal of Management An Nawawi Jurnal Pengabdian Multidisiplin Jurnal Basicedu Karimiyah Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan Journal of Community Research & Engagement (JCRE) Pengabdian Kepada Masyarakat Indonesia SEAN (ABDIMAS SEAN)
Elvira Sitna Hajar
STIE Ganesha
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Pembelajaran Kooperatif: Meningkatkan Motivasi Berprestasi Siswa Melalui Metode Team Assisted Individualization Nurhasanah, Siti; Hajar, Elvira Sitna
Jurnal Basicedu Vol. 6 No. 6 (2022)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/basicedu.v6i6.3882

Abstract

Statistika merupakan mata kuliah yang sangat tidak disukai oleh mahasiswa. Bukan soal materi tetapi lebih cenderung pada masalah metode pengajaran yang disampaikan oleh dosen. Penelitian ini bertujuan untuk menguji secara empiris pengaruh metode pembelajaran Cooperative Learning Team Assisted Individualization dan motivasi berprestasi terhadap hasil belajar statistik. Dan untuk mengetahui apakah ada perbedaan hasil belajar statistika siswa yang diajar menggunakan metode T.A.I dengan yang menggunakan metode konvensional. Manfaat penelitian ini adalah memberikan alternatif bagi dosen mata kuliah statistika untuk memilih metode pembelajaran yang efektif untuk meningkatkan pemahaman mahasiswa pada mata kuliah statistika. Untuk mengetahui peningkatan hasil belajar antara kelas kontrol dan kelas eksperimen digunakan teknik analisis data dengan menggunakan desain dua faktorial. Hasil penelitian ini diharapkan dapat memberikan masukan kepada dosen statistika untuk menggunakan metode T.A.I dalam pembelajaran statistika. Metode ini juga memberikan hasil belajar yang jauh lebih baik daripada menggunakan metode konvensional.
PENGUATAN TATA KELOLA ORGANISASI INTRA SEKOLAH (OSIS) DI LEMBAGA PENDIDIKAN YAYASAN ALDIANA NUSANTARA (YAN) CIPUTAT–TANGERANG SELATAN Arda, Devid Putra; Hajar, Elvira Sitna; Fadli, Ahmad
Pengabdian Kepada Masyarakat Indonesia SEAN (ABDIMAS SEAN) Vol. 2 No. 02 (2024): Pengabdian Kepada Masyarakat Indonesia SEAN (ABDIMAS SEAN), Agustus 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/abdimassean.v2i02.577

Abstract

Organisasi Siswa Intra Sekolah (OSIS) merupakan wahana sangat penting untuk membangun keterampilan kepemimpinan dan pengelolaan organisasi bagi siswa. Tata kelola yang baik di organisasi OSIS merupakan aspek krusial sebagai penentu keberhasilan pimpinan OSIS dan anggotanya membawa organisasi mencapai tujuan yang diharapkan. Serta tata kelola yang baik, menentukan efektivitas an efisiensi pengelolaan organisasi. Penelitian ini bertujuan untuk mengevaluasi dan mengembangkan strategi penguatan tata kelola Organisasi Siswa Intra Sekolah (OSIS) dalam rangka meningkatkan efektivitas dan efisiensi organisasi. Metode penelitian yang digunakan meliputi paparan materi Tata kelola organisasi yang baik, pembelian pelatihan berorganisasi yang mengarah pada penerapa tata kelola. Dilanjutkan menerapkan metode SWOT guna menilai kelebihan dan kelemahan pengelolaan OSIS oleh para pimpinannya. Hasil dari kegiatan pengabdian kepada masyarakat (PKM) oleh dosen-dosen STIE Ganesha Ciputat, adalah peningkatan pemahaman tentang tata kelola organisaasi yang baik, khususnya di lingkunagan OSIS.
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT BUNGONG JAROE PLAYGROUND AND RESTAURANT hajar, elvira sitna
JURNAL ASIK Vol 2 No 3 (2024): Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan
Publisher : BAIK Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59639/asik.v2i3.84

Abstract

The purpose of this study was to determine the effect of organizational culture on employee performance at Bungong Jaroe Playground and Restaurant. The research method used in this study uses a quantitative approach. The population is 44 people. The sampling technique uses saturated samples so that the number of samples in this study is 44 respondents. The data analysis technique uses simple linear regression. The results of the study show that there is a positive and significant effect of the effect of organizational culture on the employee performance at Bungong Jaroe Playground and Restaurant. This is evidenced by the tcount > ttable value, namely 7.785 > 2.018 with a probability value (significance) = 0.000, which is below 0.05.
PELATIHAN PENULISAN BOOK CHAPTER AKUNTANSI BERBASIS KEBERLANJUTAN, PILAR BISNIS MASA DEPAN BAGI DOSEN STIE GANESHA Agustina, Ika; Saefullah, Aep; Saputri, Haria; Tohiroh, Tohiroh; Sitohang, Rony Marthin; Rita, Rita; Tahang, Moh; Rahmi, Cinta; AR, Rasmawati; Gaffar, Ichsan; Tjiwidjaja, Halim; Hajar, Elvira Sitna; Putera, Idrisi Raliya
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Volume 6 No. 1 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i1.42702

Abstract

Dalam era globalisasi, akuntansi berbasis keberlanjutan menjadi perhatian utama di dunia bisnis karena berperan penting dalam menjaga keseimbangan antara keuntungan ekonomi, tanggung jawab sosial, dan kelestarian lingkungan. Namun, literatur akademik terkait akuntansi berbasis keberlanjutan di Indonesia masih terbatas. Oleh karena itu, STIE Ganesha menyelenggarakan pelatihan penulisan book chapter dengan tema “Akuntansi Berbasis Keberlanjutan: Pilar Bisnis Masa Depan” untuk meningkatkan produktivitas akademik dosen dalam menghasilkan karya ilmiah yang relevan dan aplikatif. Kegiatan ini menggunakan metode pelatihan interaktif yang berlangsung selama tiga sesi, meliputi tahap perencanaan, pelaksanaan, dan evaluasi. Setiap sesi dirancang untuk membekali peserta dengan pemahaman teknik penulisan akademik, mulai dari penyusunan kerangka tulisan hingga finalisasi draft book chapter yang sesuai dengan panduan penerbitan. Kegiatan dilaksanakan pada Hari Sabtu, 24 November 2024 pada pukul 09.00 hingga 12.00 WIB. Hasil kegiatan menunjukkan bahwa pelatihan ini berhasil meningkatkan kapasitas dosen dalam menulis karya ilmiah berkualitas. Sebagian besar peserta mampu menyelesaikan draft book chapter yang mengintegrasikan konsep keberlanjutan dalam praktik akuntansi. Selain itu, kegiatan ini mendorong kolaborasi antar-dosen dalam penulisan akademik dan menghasilkan buku kompilasi yang akan diterbitkan oleh penerbit bereputasi. Implikasi dari kegiatan ini mencakup kontribusi nyata dalam memperkaya literatur di bidang akuntansi berbasis keberlanjutan, yang dapat digunakan sebagai referensi bagi mahasiswa, dosen, praktisi, dan pembuat kebijakan. Kegiatan ini diharapkan memberikan dampak jangka panjang dalam mendukung pengembangan praktik akuntansi yang lebih bertanggung jawab di Indonesia.
Pelatihan Kepemimpinan Bagi Pengurus OSIS dan ROHIS SMP, SMA dan SMK Nusantara Ciputat Hajar, Elvira Sitna; Saefullah, Aep; Fadli, Ahmad; Fahri, Fahri; Kohar, Abdul; Siregar, Fuad; Jayaun, Jayaun; Wicaksono, Adi; Tafsiruddin, M.; Saksana, Joned Ceilendra; Arda, Devid Putra; Tjiwijdjaja, Halim; Kusnaedi, Ujang; Candra, Hendra; Zulkarnain, Nizar; Rombouw, Sahrul; Paokuma, Hasbibi
Journal of Community Research & Engagement Vol. 1 No. 1 (2024): July 2024
Publisher : LPPM STIE Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/zes1f750

Abstract

This community service activity aims to enhance leadership skills among students of SMP, SMA, and SMK Nusantara. The objectives of this activity include equipping participants with basic leadership skills applicable to school organizations, encouraging the development of responsible, integrity-based, and inspirational leadership characters, facilitating the exchange of ideas on leadership, and increasing participants' motivation to actively engage in organizational and community activities The activity was held on Saturday, June 29, 2024, from 08:00 to 12:30 WIB, in Auditorium R. 86-87 of SMA Nusantara, Jl Tarumanegara Dalam No 2, Kelurahan Pisangan, Kecamatan Ciputat Timur, Kota Tangerang Selatan. Participants included OSIS and Rohis board members from four schools, namely SMP Nusantara Plus, SMA Nusantara Plus, SMK Nusantara 1, and SMK Nusantara II Kesehatan, with a total of 80 students. The implementation methods included seminars for material presentation, interactive discussions, and leadership practice simulations. The results showed high levels of active participation and enthusiasm from the participants, indicating that the activity successfully enhanced their leadership capacities. This positive impact is expected to continue encouraging students' self-development and active roles in advancing their school and community environments
Maximizing After Sales Service and Service Recovery to Increase Customer Satisfaction : Literature Review of Industrial Control System customers in Indonesia Gaffar, Ichsan; Hajar, Elvira Sitna; Aisha, Neila
Ilomata International Journal of Management Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i1.1944

Abstract

After-sales service (ASS) and service recovery (SR) are increasingly recognized as critical elements in sustaining customer satisfaction and supplier credibility. While prior studies have examined these concepts across consumer and manufacturing sectors, their specific role in Industrial Control Systems (ICS) remains underexplored, particularly within the Indonesian context. ICS represents a high-value, capital-intensive asset that requires continuous operation and long-term supplier support, making after-sales activities a strategic necessity. This study aims to analyze the extent to which ASS and SR contribute to strengthening customer satisfaction and safeguarding supplier reputation in the ICS sector. Unlike earlier research that largely repackages established concepts, this paper critically frames the unique challenges of ICS such as warranty limitations, post-warranty risks, and the vulnerability of installed bases to highlight gaps in both theory and practice. The methodology employed is a structured literature review, drawing from peer-reviewed journals indexed in Scopus, Google Scholar, and Semantic Scholar, complemented with ICS technical references and supplier documentation. From this synthesis, the paper develops a conceptual framework positioning ASS and SR as antecedents of customer satisfaction, which subsequently reinforces supplier reputation and long-term loyalty in capital-intensive industries. The study concludes that effective ASS and SR are not only operational requirements but also strategic levers that determine competitiveness. By contextualizing these concepts within ICS in Indonesia, the research contributes a more critical perspective and offers both theoretical insights and practical implications for sustaining supplier–customer relationships.
Maximizing After Sales Service and Service Recovery to Increase Customer Satisfaction : Literature Review of Industrial Control System customers in Indonesia Gaffar, Ichsan; Hajar, Elvira Sitna; Aisha, Neila
Ilomata International Journal of Management Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i1.1944

Abstract

After-sales service (ASS) and service recovery (SR) are increasingly recognized as critical elements in sustaining customer satisfaction and supplier credibility. While prior studies have examined these concepts across consumer and manufacturing sectors, their specific role in Industrial Control Systems (ICS) remains underexplored, particularly within the Indonesian context. ICS represents a high-value, capital-intensive asset that requires continuous operation and long-term supplier support, making after-sales activities a strategic necessity. This study aims to analyze the extent to which ASS and SR contribute to strengthening customer satisfaction and safeguarding supplier reputation in the ICS sector. Unlike earlier research that largely repackages established concepts, this paper critically frames the unique challenges of ICS such as warranty limitations, post-warranty risks, and the vulnerability of installed bases to highlight gaps in both theory and practice. The methodology employed is a structured literature review, drawing from peer-reviewed journals indexed in Scopus, Google Scholar, and Semantic Scholar, complemented with ICS technical references and supplier documentation. From this synthesis, the paper develops a conceptual framework positioning ASS and SR as antecedents of customer satisfaction, which subsequently reinforces supplier reputation and long-term loyalty in capital-intensive industries. The study concludes that effective ASS and SR are not only operational requirements but also strategic levers that determine competitiveness. By contextualizing these concepts within ICS in Indonesia, the research contributes a more critical perspective and offers both theoretical insights and practical implications for sustaining supplier–customer relationships.
Co-Authors Abdul Kohar Aep Saefullah Ahmad Fadli Aisa, Neila Amalia, Fisi AR, Rasmawati Arda, Devid Putra Cinta Rahmi Fachry Abda El Rahman Fahri Fahri Farhat Abas Halim Tjiwidjaja Haria Saputri Hendra Candra Ichsan Gaffar Ika Agustina Imam Subhi Imam Subhi Jayaun, Jayaun Joned C. Saksana Moh. Tahang Neila Aisha Paokuma, Hasbibi Putera, Idrisi Raliya Raden Mohamad Herdian Bhakti Rita Rita, Rita Rombouw, Sahrul Siregar, Fuad Siti Nurhasanah Siti Nurhasanah Siti Nurhasanah Sitohang, Rony Marthin Tafsiruddin, M. Tjiwijdjaja, Halim Tohiroh, Tohiroh WICAKSONO, ADI Yandi Asmana Zulkarnain, Nizar